25 Aug 2021
Disliked: Property conditions & facilities
MISREPRESENTATION fitness facilities - none Golf course on site - none Bike hire - none All of which were advertised on your site. I booked this hotelas wanted a bit of a work out in the morning before moving on with our journey. We went looking for the fitness centre, and only found a cleaner who told us there hasn't been a fitness facility for 4 years. Woken to People arguing in the Reception that was right outside our room about payment, one was the builder that started using power tools including a circular saw at 830am right outside our bedroom window, this was not good as we had a late check out booked. There was no bin in our room with rubbish stuck in a vase, also we only had one saucer and 1 spoon, may be only a small thing and I would of left it if the rest was up to scratch. It looked like all the bins round site were full and the whole place looked like a building site with power tools and building materials laying around, clearly as health and safety risk. The ground floor windows were locked with out air conditioning and it was a warm night. The only thing that was right on the whole visit was Tom, who was welcoming on the check in. I am very disgruntled being a silver Hotels.com member and I've being using Hotels.com for years now and request money back.
Stayed 1 night in Aug 2021