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Reviews of Novotel Hildesheim

4 out of 5
Novotel Hildesheim
Bahnhofsallee 38, Hildesheim, NI

Reviews

8.8

Excellent

Rating 10 - Excellent. 290 out of 596 reviews" "
Rating 8 - Good. 245 out of 596 reviews" "
Rating 6 - Okay. 42 out of 596 reviews" "
Rating 4 - Poor. 14 out of 596 reviews" "
Rating 2 - Terrible. 5 out of 596 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alan

Stayed 2 nights in Jan 2024
Response from Patrick Courteaux on 16 Feb 2024
Sehr geehrter Herr Alan,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Patrick CourteauxGeneral Manager

10/10 Excellent

Jan

Stayed 1 night in Jun 2022
Response from Novotel Hildesheim on 4 Jul 2022
Dear Jan, thank you for your nice feedback. It would be a pleasure to welcome you soon again. Greetings from Hildesheim Laura Tilly, Front Office Manager

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel!
Stayed 2 nights in May 2022
Response from Novotel Hildesheim on 4 Jul 2022
Dear Sharon, thank you for your great review. It would be a pleasure to welcome you soon again. Greetings from Hildesheim Laura Till, Front Office Manager

8/10 Good

Marko

Liked: Cleanliness, amenities, property conditions & facilities
Everything think its ok Internet service its not
Stayed 2 nights in Apr 2022
Response from Novotel Hildesheim on 12 May 2022
Dear Marko, thank you for your nice review. It would be a pleasure to welcoem you soon again. Kind regards Laura Tilly, Front Office Manager

10/10 Excellent

Markus

Stayed 1 night in Apr 2022
Response from Novotel Hildesheim on 4 May 2022
Lieber Markus, vielen Dank für Ihre tolle Bewertung zu Ihrem Aufenthalt im Novotel Hildesheim. Es wäre uns eine Freude, Sie bald wieder begrüßen zu dürfen. Herzliche Grüße Laura Tilly, Front Office Manager

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business Trip
Was a business trip, would not stay again, Wifi was really poor
Stayed 3 nights in Feb 2022
Response from Swenja Gajdzik, Frontoffice on 29 Mar 2022
Dear Mr. von Graham, thank you for your comment. We have forwarded your feedback to the appropriate department, and we hope that we can regain her trust. Have a nice day. With king regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality for money
Good quality and very clean. Very convenient location. Friendly stafff.
Stayed 1 night in Feb 2022
Response from Swenja Gajdzik Frontoffice on 4 Mar 2022
Dear Mr., thank you for the great review of our hotel. We hope to see you again very soon. With kind regards

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in a very good location
Great hotel in a brilliant location. Everything you need.
Stayed 2 nights in Oct 2021
Response from Novotel Hildesheim on 11 Oct 2021
Dear Chris, thank you so much for your great feedback. It would be a pleasure to welcome you soon again. Greetins from Hildesheim Laura Tilly, Front Office Manager

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Novotel Hildesheim on 10 Aug 2021
Dear Naralie, thank you so much for your nice review. It would be a pleasure to welcome you soon again in Novotel Hildesheim. Greetings from Hildesheim Laura Tilly, Front Office Manager

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Novotel Hildesheim on 13 Aug 2020
Dear Allan, thank you so much for your great feedback. It would be a pleasure to welcome you soon again in Novotel Hildesheim. Greetings Laura Tilly, Front Office Manager

6/10 Okay

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lousy breakfast - but only because of corona
Good hotel, but breakfast was not satisfying because of corona-restrictions. We came for the breakfast, but it could have been solved much better
Stayed 1 night in Jul 2020
Response from Novotel Hildesheim on 22 Jul 2020
Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Hildesheim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Tilly, Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Showers could use a refresh
Stayed 2 nights in Feb 2020
Response from Novotel Hildesheim on 17 Feb 2020
Dear guest, thank you so much for your nice feedback. We'll share your comment with our management. It would be a pleasure to welcome you soon again in Novotel Hildesheim. Greetings from Hildesheim Laura Schliwinsky, Front Office Manager

8/10 Good

Poul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Novotel Hildesheim on 17 Feb 2020
Dear Poul, thank you so much for your nice feedback. It would be a pleasure to welcome you soon again in Novotel Hildesheim. Greetings from Hildesheim Laura Schliwinsky, Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Novotel Hildesheim on 20 Dec 2019
Lieber Gast, vielen Dank für Ihre 5-Sterne Bewertung. Es wäre uns eine Freude, Sie bald wieder begrüßen zu dürfen. Mit herzlichen Grüßen aus Hildesheim Laura Schliwinsky, Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The front desk staff was very helpful and friendly. We would definitely stay here again.
Stayed 1 night in Oct 2019
Response from Novotel Hildesheim on 8 Nov 2019
Dear guest, thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Greetings from Hildesheim Laura Schliwinsky, Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Nice and clean, very good breakfast
Stayed 1 night in Jul 2018

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value and comfortable
Very good value and comfortable hotel experience. Only a few minutes walk from the train station.
Stayed 3 nights in Sep 2017
Response from Michael Rose on 24 Oct 2017
Dear Louise,, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rose Front Office Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Hildesheim
hotel of choice when attending M'era Luna
Stayed 3 nights in Aug 2017

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Facility
Wonderful facility. Excellent breakfast and wait staff very accommodating. There was a wedding party one night while we were there and there was a lot of noise and cigarette smoke outside our room. I complained to the staff the next morning and they were very apologetic and to compensate, they didn't charge us for parking. We would stay here again. Easy access to a laundry facility across the street and the downtown area is just a quick 10 minute walk.
Stayed 1 night in Jul 2017

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Michael Rose on 7 Jul 2017
Dear guest, thank you very much for your comments regarding your stay at Novotel Hildesheim. We are very pleased with your praiseworthy words. We will, of course, forward your positive assessments to the employees concerned. We will gladly give your comments on the rooms that are too warm to the management. We hope to see you again soon. With kind regards Katrin Probst Front Office

8/10 Good

inga

Liked: Cleanliness, staff & service, property conditions & facilities
Very central and clean
Wonderful to be walking distance to train station. Very clean and courteous staff. Amazing breakfast included. Rooms warm and poorly ventilated AND loud from traffic.
Stayed 1 night in Jun 2017
Response from Michael Rose on 11 Jun 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katrin ProbstFront Office

10/10 Excellent

Christian, Rochdale, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great place to stay for meeting our customers and end users.
Response from Katrin Probst on 21 Sept 2016
Dear Christian, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katrin Probst Front Office

10/10 Excellent

Mr cd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the staff were very helpful Also car park next to hotel made life very easy

10/10 Excellent

Anthony, New Malden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
It was our fist time in Hildesheim and everything about our stay the hotel was great

8/10 Good

Julien, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and good value
The hotel is housed in a classical style stone castle set in a small park, which confers it a pleasant atmosphere. The room was quiet, but unexceptional. There was no iron, no LED reading light next to the bed (only bright side table lamps), only one chair for 2 guests and no air-conditioning (it was 32°C outside). The bathroom was clean and functional but not particularly beautiful for a 4-star hotel. The hotel was children friendly and there was a playing corner near reception with toys and even an Xbox 360.
Response from General Manager on 8 Aug 2016
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next stay, we can reserve a room in the ground floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rose Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Checking in and out incredibly slow Rude staff behind bar and room service
Response from Michael Rose on 27 Jun 2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hildesheim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Rose Front Office Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service
Disliked: Room comfort
Response from Michael Rose on 27 Jun 2016
Sehr geehrter Herr Peter, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Hildesheim. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Michael Rose Empfangsleiter

10/10 Excellent

Jaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locale; fairly close to center fachswerk structures, rathaus and many churches.

10/10 Excellent

STEVEN, hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This hotel really is top quality, we knew we would be arriving in the early hours due to our flight, we were met at 3am by a lovely bright lady, who spoke excellent English, what a relief after a 4.5hr delay, no trains and a mad taxi driver from Hannover airport! The room was spotless, bed very comfortable and a good size. Breakfast was excellent for the £18 and really set us up for the day. The room was cleaned well, I splashed the side of the shower with a bit of toothpaste and forgot to go back and wipe it off, but it was spotless after we got back. Reception staff all very helpful and friendly. Would book again 100%.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Expansive hotel with basic amenities
A beautiful venue, very basic rooms: no AC and no safe in the room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I used the Novotel Hildesheim as a convenient stopover while driving in Germany. The hotel was convenient for the autobahn and was of an excellent standard.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room condition is never expected which is clean and comfort. Everyday room clean service is as good as well.

10/10 Excellent

Coli, Spalding UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We had a very nice, comfortable stay in this hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nicest place in Hildesheim!
Great location being walking distance to bus/train station and the pedestrian zone. Bedroom was clean and comfortable and the breakfast was fabulous. Staff was very friendly and accommodating. I will stay here the next time I am in Hildesheim.

10/10 Excellent

RJ, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel, excellent location
The Novotel is conveniently located 10 minutes from the train station and 10 minutes from the city center. We had a few, minor problems that were immediately fixed by the attentive and friendly staff. We've stayed in a mix of hotels across Europe and this has to be rated as one of the most pleasant we've stayed in. Heartily recommended.

10/10 Excellent

Badri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel!
Set in what looks to be an historic building, the hotel is really quite beautiful. Room has good space, basic but well appointed. The old town (Market Place, St. Michael's church, etc.) is about 10 to 15 minutes' on foot. Parking is available for a fee, only the first 15 minutes is free. There are limited off-street parking space outside the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The Novotel Hildesheim is a good hotel all round.

8/10 Good

Jim B., Marin County, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for restaurants in the town
I wanted to stay in the Van der Valk but it was full. This made a reasonable second choice. Only a few blocks to the central square its convenient for the rail station and restaurants. Was quite empty when I stayed there. Clean but the duvet was half the size of the bed, go figure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
good place to stay
We liked it and had a great time.

10/10 Excellent

Paul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice Novotel
Nice hotel.

10/10 Excellent

Alfredo, SFO

Liked: Staff & service, property conditions & facilities
A true surprise in Hildesheim
A comfortable hotel. The room was fine, a little spartan however it was clean. The only negative item was the bathroom floor. It consisted of very worn linoleum. It's looks very dirty. It should be replaced with a tile floor in order to look clean. The Hotel has much Character. And the Best was the Restaurant with excellent food and Service. The Hotel had a talented Chef who was very detailed in his preparation. The Apple Strudel could not have been better even in Vienna. The Waitresses were very well trained and from a good House. I enjoyed their knowledge and detailed service. The front Desk was very professional. Thank you for a excellent experience!

8/10 Good

Erich, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Hotel in Hildesheim
Very good hotel on the high end price for euros. Great service, great rooms, decent location about 3 blocks from train station. Easy train ride to Hannover Messe show. Great small town with great food on the town square. I do d only the breakfast overrated for the cost. Would stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, but no air-conditioning in the rooms.