Title: Mercure Hangzhou West Lake Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Hangzhou West Lake Travelers can start the day with a hearty breakfast before exploring nearby attractions, then return to enjoy a relaxing coffee in this peaceful retreat ## Photo gallery for Mercure Hangzhou West Lake ![Restaurant - Mercure Hangzhou West Lake (Hangzhou)](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/7a13bc8e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Mercure Hangzhou West Lake (Hangzhou)](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/75a687cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Mercure Hangzhou West Lake (Hangzhou)](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/5871eaf3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility - Mercure Hangzhou West Lake (Hangzhou)](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/77c7ff40.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, blackout curtains, soundproofing - Mercure Hangzhou West Lake (Hangzhou)](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/980463cc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Shangcheng, Mercure Hangzhou West Lake offers a tranquil base with a buffet breakfast and gym. Relax on the terrace with drinks from two cafes. Meeting facilities and tour assistance help you discover local attractions. ## Reviews 8.6 Excellent ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Breakfast available - Parking available £54 includes taxes & fees 21 Jan - 22 Jan ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Deluxe Room, 1 King Bed ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/40041df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Single Beds ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/10387472.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 2 Single Beds ### View all photos for Privilege, Room, 1 King Bed ![Privilege, Room, 1 King Bed | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/6f087de8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Rainfall showerhead Bathrobes Private bathroom - Sleeps 3 - 1 King Bed ### View all photos for Privilege, Room, 2 Single Beds ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/10387472.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Rainfall showerhead Bathrobes Private bathroom - Sleeps 3 - 2 Single Beds ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/w2998h2250x0y0-c25b9cf9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 King Bed ### View all photos for Standard Room, 1 Queen Bed ![Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/5af16865.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 Queen Bed ### View all photos for Superior Room, 1 King Bed ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/40041df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 2 Single Beds ![Superior Room, 2 Single Beds | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/b729ebea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Mercure-Hangzhou-West-Lake.h23039509.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Mercure-Hangzhou-West-Lake.h23039509.Hotel-Information) ## About the area Located in Downtown Hangzhou neighbourhood, Mercure Hangzhou West Lake is connected to a shopping centre. Zhejiang Science and Technology Museum and Hangzhou Opera are cultural highlights, and some of the area's attractions include Xihu Tiandi and Zhejiang Museum of Natural History. Hangzhou Botanical Garden and Hangzhou Zoo are also worth visiting. [Visit our Hangzhou travel guide](https://www.expedia.co.uk/Hangzhou.dx6084457) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.25932%2C120.17134&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Z2o3G2-RCMqtyG29NTV_nKhwj-4=) No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006 ### What's nearby - Zhejiang University First Affiliated Hospital \- 8 min walk \- 0.5 miles - Wushan Night Market \- 14 min walk \- 0.8 miles - West Lake \- 14 min walk \- 0.8 miles - Wulin Square \- 19 min walk \- 1.0 mile - Hangzhou Tower Shopping Mall \- 3 min drive \- 1.6 miles ### Getting around - Hangzhou Station - 11 min drive - Wan’an Bridge Station - 12 min walk - Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive ### Restaurants - ‪Starbucks - ‬7 min walk - ‪KFC 肯德基 - ‬3 min walk - ‪Coco 都可茶饮 - ‬5 min walk - ‪彩未·北海道汤咖喱 - ‬3 min walk - ‪Chimney烟囱 - ‬5 min walk ## About this property ### Mercure Hangzhou West Lake Hotel near West Lake At Mercure Hangzhou West Lake, you can look forward to a terrace, 2 coffee shops/cafes and dry cleaning/laundry services. In addition to a bar and a gym, guests can connect to free in-room WiFi. Other perks include: - Buffet breakfast (surcharge), self-parking (surcharge) and express check-out - A lift, a water dispenser and a front desk safe - A 24-hour front desk, tour/ticket information and concierge services Room features All 292 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. More amenities include: - Bathrooms with rainfall showers and hairdryers - LCD TVs with cable channels - Free infant beds, electric kettles and daily housekeeping ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/119000000/118150000/118142200/118142105/be033813.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Hangzhou West Lake Fengqi Road Downtown Hangzhou - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 2 reviews £49 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=118142105&PinnedHotelID=118142105&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/108000000/107330000/107326100/107326025/7ebb5d6f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nostalgia S Hotel - Hangzhou Hefang Old Street Downtown Hangzhou - Free Wi-Fi - Breakfast available - Laundry room - Housekeeping 10 Exceptional 11 reviews £34 includes taxes & fees 1 Feb - 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Pool - Spa - Kids’ pool - Parking included 9.2 Wonderful 548 reviews £57 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=4043919&PinnedHotelID=4043919&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/121000000/120120000/120116200/120116132/9d5eee4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### EVEN Hotel Hangzhou West Lake by IHG Shangcheng - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.6 Exceptional 5 reviews £48 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=120116132&PinnedHotelID=120116132&HadPinnedHotel=true®ionId=-1&adults=2) ![Business Twin Room | Memory-foam beds, free minibar, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/90000000/89910000/89909200/89909199/afeb789e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nostalgia S Hotel(Hangzhou West Lake & Lingyin Temple） Xihu - Parking included - Free Wi-Fi - Air-conditioning - Gym 10 Exceptional 9 reviews £30 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=89909199&PinnedHotelID=89909199&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/49000000/48570000/48566600/48566515/a3539aa4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hangzhou Westlake East by IHG Downtown Hangzhou - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 53 reviews £38 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=48566515&PinnedHotelID=48566515&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/8d5a83e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofitel Hangzhou Westlake Shangcheng - Pool - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 501 reviews £99 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/121000000/120120000/120116200/120116131/d7f19269.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Hangzhou West Lake By Ihg Shangcheng - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.0 Very good 4 reviews £51 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=120116131&PinnedHotelID=120116131&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Parking on site (CNY 10 per day; includes in/out privileges) - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person - 2 coffee shops/cafes - A bar/lounge - A restaurant - Coffee and tea in common areas ### Things to do - Gym ### Family friendly - In-room cot - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 17 floors - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Double-glazed windows - No plastic coffee stirrers - No plastic drinking straws - Reusable cups - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Electric kettle - Free bottled water - Room service ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: noon; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 69 to 69 for adults and CNY 0 to 69 for children - Self-parking fee: CNY 10 per day (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parking height restrictions apply Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as Mercure Hangzhou West Lake Hotel Mercure Hangzhou West Hotel Mercure Hangzhou West Hangzhou Mercure Hangzhou West Lake Hotel Mercure Hangzhou West Lake Hangzhou Mercure Hangzhou West Lake Hotel Hangzhou ## Frequently asked questions ### Is Mercure Hangzhou West Lake pet-friendly? ### How much does it cost to stay at Mercure Hangzhou West Lake? ### How much is parking at Mercure Hangzhou West Lake? ### What time is check-in at Mercure Hangzhou West Lake? ### What time is check-out at Mercure Hangzhou West Lake? ### Where is Mercure Hangzhou West Lake located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure Hangzhou West Lake Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.6 Location ### 8.6 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 29 8 - Good 15 6 - Okay 8 4 - Poor 3 2 - Terrible 1 ## Reviews ### 8/10 Good #### HANNAH 23 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again. ##### HANNAH Stayed 2 nights in Oct 2025 ### 8/10 Good #### John 23 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was as I expected, clean and neat with helpful staff. ##### John Stayed 1 night in May 2025 ### 6/10 Okay #### yasin 2 Jun 2025 Liked: Cleanliness Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better. ##### yasin Stayed 2 nights in May 2025 ### 4/10 Poor #### HIROSHI 20 May 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities The room space is not enough.especially clothes strorage space. ##### HIROSHI Stayed 2 nights in May 2025 ### 10/10 Excellent #### Meiling 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back . ##### Meiling Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Markus 4 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Sehr gute Unterstützung ! ##### Markus Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller 13 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again! ##### Verified traveller Stayed 3 nights in Jan 2020 ### 10/10 Excellent #### Yosuke, 日本 9 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 清潔でアクセスもよく文句なしです。 ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。 ##### Yosuke Stayed 2 nights in Dec 2019 ### 6/10 Okay #### Verified traveller 3 Jan 2020 Liked: Cleanliness #### 完成度はあまり高くないかな 近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。 ##### Verified traveller Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller 27 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season. ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller 14 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was very good, new. Bed iscomfortable, I can give 10/10\. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further). ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Oh 10 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable. ##### Oh Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Junior 28 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice, worth the price for stay. Clean as well. Eecommended ##### Junior Stayed 4 nights in Nov 2019 ### 10/10 Excellent #### Eun Gyeong 26 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 대만족하고 갑니다!! 정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분\~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^ ##### Eun Gyeong Stayed 3 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller 8 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price ##### Verified traveller Stayed 3 nights in Nov 2019 ### 8/10 Good #### Verified traveller 7 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great central location, clean tidy rooms. Definitely recommend ##### Verified traveller Stayed 1 night in Nov 2019 ### 4/10 Poor #### Verified traveller 30 Oct 2019 Liked: Amenities Disliked: Staff & service, property conditions & facilities Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool! ##### Verified traveller Stayed 2 nights in Oct 2019 ### 10/10 Excellent #### CK 17 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery. ##### CK Stayed 2 nights in Oct 2019 ### 10/10 Excellent #### BeomSang 20 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff. ##### BeomSang Stayed 5 nights in Sep 2019 ### 10/10 Excellent #### Wayne 27 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luxury at no cost smiles everywhere From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing ##### Wayne Stayed 1 night in Aug 2019 ### 8/10 Good #### Sau Hing 10 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel with reasonable price Staff are willing to help. ##### Sau Hing Stayed 1 night in Jun 2019 ### 8/10 Good #### Verified traveller 2 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet! ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Kady 29 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exceeded my expectations. I love the modern decor and the details that went into the design of guest rooms. Highly recommended. ##### Kady Stayed 1 night in Apr 2019 ### 4/10 Poor #### CHIA SEN 15 Mar 2019 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### 失望透頂的飯店～ 這次在這家飯店住了3天、第一天到飯店的時後就遇到飯店給我的房卡打不開房門、這次住了高級房在9樓因爲飯店旁邊就是高架橋、所以很吵、網路也沒辦法用、早餐CNY69但不好吃、而且飯店位置也不好找、出入不是很方便、下次不會再選擇這家飯店～ ##### CHIA SEN Stayed 3 nights in Mar 2019 ### 8/10 Good #### Verified traveller 25 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese ##### Verified traveller Stayed 9 nights in Feb 2019 ## Expedia's Latest Trends ### Hotels > [All-Inclusive Hotels in Brazil](https://www.expedia.co.uk/Destinations-In-Brazil-All-Inclusive-Hotel.0-0-d23-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hotels in Colorado Springs](https://www.expedia.co.uk/Colorado-Springs-Hotels.d602991.Travel-Guide-Hotels) > > [GF Victoria](https://www.expedia.co.uk/Adeje-Hotels-GF-VICTORIA.h20454982.Hotel-Information) > > [Maldron Hotel Newcastle](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels-Maldron-Hotel-Newcastle.h26727901.Hotel-Information) > > [Romantic Hotels in Mediterranean Coast](https://www.expedia.co.uk/Mediterranean-Coast-Hotels-Romantic-Hotel.0-0-d6054860-tRomanticHotel.Travel-Guide-Filter-Hotels) > > [Hotels near Efteling Theme Park](https://www.expedia.co.uk/Efteling-Theme-Park-Hotels.0-l6158351-0.Travel-Guide-Filter-Hotels) > > [The Beeches](https://www.expedia.co.uk/Ashby-De-La-Zouch-Hotels-The-Beeches.h25094651.Hotel-Information) > > [Villas Cala Millor](https://www.expedia.co.uk/Cala-Millor-Villas.d182289-aaVillas.Travel-Guide-Accommodation) > > [Hotels in Berwick-upon-Tweed](https://www.expedia.co.uk/Berwick-Upon-Tweed-Hotels.d182451.Travel-Guide-Hotels) > > [Hotels near Aintree Racecourse](https://www.expedia.co.uk/Aintree-Racecourse-Hotels.0-l6078823-0.Travel-Guide-Filter-Hotels) > > [Bastas Hotel & Studios](https://www.expedia.co.uk/Paxos-Hotels-Bastas-Hotel-Studios.h35541683.Hotel-Information) > > [Hotels in Reykjavik](https://www.expedia.co.uk/Keflavik-Intl-Airport-Hotels.0-aKEF-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Zabierzow (KRK) to Paisley (GLA)](https://www.expedia.co.uk/lp/flights/krk/gla/krakow-to-glasgow) > > [Flights from Edinburgh (EDI) to Suðurnesjabær (KEF)](https://www.expedia.co.uk/lp/flights/edi/kef/edinburgh-to-reykjavik) > > [Qatar Airways Hounslow (LHR) to New Delhi (DEL) flights](https://www.expedia.co.uk/lp/flight-routes/qatar-airways-from-heathrow-to-indira-gandhi-intl/qr/lhr/del) ### Cars > [Van Car Hire in Horsham](https://www.expedia.co.uk/Van-Car-Rentals-In-Horsham.d6023539-tVan.Car-Rental-Guide-Class) ### Activities > [Things to do in Noordwijk](https://www.expedia.co.uk/Things-To-Do-In-Noordwijk.d5331.Travel-Guide-Activities) > > [Things to do in Mahebourg](https://www.expedia.co.uk/Things-To-Do-In-Mahebourg.d6047394.Travel-Guide-Activities) ### Packages > [Strathspey Steam Railway](https://www.expedia.co.uk/Strathspey-Steam-Railway-Aviemore.d553248621533025330.Attraction) > > [Santa Maria Beach](https://www.expedia.co.uk/Santa-Maria-Beach-Cabo-San-Lucas.d6075790.Attraction) > > [Bora Bora Holidays](https://www.expedia.co.uk/Bora-Bora.d602861.Holidays-City-Breaks) ### Holiday Rentals > [Protaras Holiday Rentals](https://www.expedia.co.uk/Protaras-Holiday-Rentals.d6048805.Travel-Guide-HolidayRentals) ### General ---