Title: Mercure Hangzhou West Lake Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Hangzhou West Lake Central hotel connected to a shopping centre in Hangzhou with a restaurant ![Meeting facility](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/a38ef052.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, 2 Single Beds | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/286b3487.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room, 2 Single Beds | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/0ebd218f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/w3000h2248x0y0-c69d2d5d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/5871eaf3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Shangcheng, Mercure Hangzhou West Lake offers a tranquil base with a buffet breakfast and gym. Relax on the terrace with drinks from two cafes. Meeting facilities and tour assistance help you discover local attractions. 8.6 Excellent ## Popular amenities - Room service - Parking available - Housekeeping - Laundry - Breakfast available - 24/7 front desk £60 includes taxes & fees 22 Oct - 23 Oct ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=23039509&PinnedHotelID=23039509&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/1f7fb5c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 King Bed ![Deluxe Room, 2 Single Beds | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/286b3487.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 2 Single Beds ![Privilege, Room, 1 King Bed | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/2fdc65a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 King Bed ![Privilege, Room, 2 Single Beds | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/c77d6147.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 2 Single Beds ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/w3000h2248x0y0-c69d2d5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 King Bed ![Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/91fa84bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 Queen Bed ![Superior Room, 1 King Bed | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/71a72e50.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 1 King Bed ![Superior Room, 2 Single Beds | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/24000000/23040000/23039600/23039509/0ebd218f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Hairdryer Private bathroom Rainfall showerhead - Sleeps 3 - 2 Single Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/112000000/111630000/111623400/111623356/3699d430.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Wulin GDA Hotel, Vignette Collection by IHG Gongshu - Pool - Free WiFi - Restaurant - Air conditioning £117 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Hangzhou-Hotels-HANGZHOU-WULIN-GDA-HOTEL.h111623356.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=a2195598-7fa3-4deb-9c80-d1bf56678cab&top_cur=GBP) Ad ![Sauna, body treatments, hydrotherapy, deep-tissue massages, facials](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/17000000/16020000/16015800/16015708/8658e066_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Marriott Hotel Qianjiang Jianggan - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Mercure-Hangzhou-West-Lake.h23039509.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Mercure-Hangzhou-West-Lake.h23039509.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.25932%2C120.17134&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Z2o3G2-RCMqtyG29NTV_nKhwj-4=) No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006 #### What's nearby - Wushan Night Market - 14 min walk - 0.8 miles - West Lake - 15 min walk - 0.8 miles - Hangzhou China Silk Town - 18 min walk - 1.0 mile - Wulin Square - 19 min walk - 1.0 mile - Hangzhou Tower Shopping Mall - 3 min drive - 1.6 miles #### Getting around - Hangzhou Station - 11 min drive - Wan’an Bridge Station - 12 min walk - Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive #### Restaurants - ‪nana taproom - ‬3 min walk - ‪McDonald's (麦当劳) - ‬2 min walk - ‪海底捞 - ‬1 min walk - ‪KFC 肯德基 - ‬3 min walk - ‪lingo - ‬6 min walk ## About this property ### Mercure Hangzhou West Lake Hotel near West Lake At Mercure Hangzhou West Lake, you can look forward to a terrace, 2 coffee shops/cafes and dry cleaning/laundry services. In addition to a bar and a gym, guests can connect to free in-room WiFi. Other perks include: - Buffet breakfast (surcharge), self-parking (surcharge) and express check-out - Tour/ticket information, luggage storage and smoke-free property - Concierge services, a front desk safe and meeting rooms Room features All 292 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. More amenities include: - Bathrooms with rainfall showers and hairdryers - LCD TVs with cable channels - Free infant beds, electric kettles and daily housekeeping ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/49000000/48570000/48566600/48566515/1b08c67c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hangzhou Westlake East by IHG Shangcheng - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 52 reviews £42 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=48566515&PinnedHotelID=48566515&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8120000/8114300/8114221/086863e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hangzhou Qianjiang Downtown Hangzhou - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 208 reviews £59 includes taxes & fees 26 Oct - 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Pool - Spa - Kids pool - Parking included 8.6 Excellent 147 reviews £84 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=4326646&PinnedHotelID=4326646&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Parking on site (CNY 10 per day; includes in/out privileges) - Limited on-site parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person - 2 coffee shops/cafes - A bar/lounge - A restaurant - Coffee and tea in common areas ### Things to do - Gym ### Family friendly - In-room cot - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 17 floors - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Double-glazed windows - No plastic coffee stirrers - No plastic drinking straws - Reusable cups - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Electric kettle - Free bottled water - Room service ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: noon; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 69 to 69 for adults and CNY 0 to 69 for children - Self-parking fee: CNY 10 per day (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parking height restrictions apply Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision ### National rating For the benefit of our customers, we have provided a rating based on our ratings system. ### Property is also known as Mercure Hangzhou West Lake Hotel Mercure Hangzhou West Hotel Mercure Hangzhou West Hangzhou Mercure Hangzhou West Lake Hotel Mercure Hangzhou West Lake Hangzhou Mercure Hangzhou West Lake Hotel Hangzhou ## Frequently asked questions ### Is Mercure Hangzhou West Lake pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Mercure Hangzhou West Lake? > As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Mercure Hangzhou West Lake on 22 Oct 2025 start from £59.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hangzhou-Hotels-Mercure-Hangzhou-West-Lake.h23039509.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Mercure Hangzhou West Lake? > Self-parking is available for CNY 10 per day. Limited spots are available. ### What time is check-in at Mercure Hangzhou West Lake? > Check-in start time: noon; check-in end time: anytime. ### What time is check-out at Mercure Hangzhou West Lake? > Checkout is at noon. ### Where is Mercure Hangzhou West Lake located? > Located in Shangcheng, this hotel is within 1 mi (2 km) of Hangzhou Jiali Center and West Lake. Si Cheng Church and Zhejiang University First Affiliated Hospital are also within 15 minutes. Wan’an Bridge Station is 12 minutes by foot and wan'an Bridge Station is 12 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mercure Hangzhou West Lake Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 27 8 - Good 14 6 - Okay 7 4 - Poor 3 2 - Terrible 1 ### 9.2/10 Cleanliness ### 8.6/10 Staff & service ### 9.2/10 Amenities ### 8.8/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ### 8/10 Good #### John 23 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was as I expected, clean and neat with helpful staff. ##### John Stayed 1 night in May 2025 ### 10/10 Excellent #### Meiling 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back . ##### Meiling Stayed 3 nights in Mar 2025 ### 6/10 Okay #### yasin 2 Jun 2025 Liked: Cleanliness Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better. ##### yasin Stayed 2 nights in May 2025 ### 4/10 Poor #### HIROSHI 20 May 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities The room space is not enough.especially clothes strorage space. ##### HIROSHI Stayed 2 nights in May 2025 ### 10/10 Excellent #### Markus 4 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Sehr gute Unterstützung ! ##### Markus Stayed 2 nights in Mar 2025 ### 8/10 Good #### Geeho 13 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Geeho Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Hugo 20 Dec 2024 Liked: Staff & service, property conditions & facilities ##### Hugo Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Verified traveller 20 Aug 2024 Disliked: Property conditions & facilities ##### Verified traveller Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Verified traveller 13 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again! ##### Verified traveller Stayed 3 nights in Jan 2020 ### 10/10 Excellent #### Yosuke, 日本 9 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 清潔でアクセスもよく文句なしです。 ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。 ##### Yosuke Stayed 2 nights in Dec 2019 ### 6/10 Okay #### Verified traveller 3 Jan 2020 Liked: Cleanliness #### 完成度はあまり高くないかな 近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。 ##### Verified traveller Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller 27 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season. ##### Verified traveller Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### Milton 22 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Milton Stayed 1 night in Dec 2019 ### 8/10 Good #### Verified traveller 14 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further). ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Oh 10 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable. ##### Oh Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Junior 28 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice, worth the price for stay. Clean as well. Eecommended ##### Junior Stayed 4 nights in Nov 2019 ### 10/10 Excellent #### Eun Gyeong 26 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 대만족하고 갑니다!! 정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^ ##### Eun Gyeong Stayed 3 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller 8 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price ##### Verified traveller Stayed 3 nights in Nov 2019 ### 8/10 Good #### Verified traveller 7 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great central location, clean tidy rooms. Definitely recommend ##### Verified traveller Stayed 1 night in Nov 2019 ### 4/10 Poor #### Verified traveller 30 Oct 2019 Liked: Amenities Disliked: Staff & service, property conditions & facilities Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool! ##### Verified traveller Stayed 2 nights in Oct 2019 ### 10/10 Excellent #### Verified traveller 30 Oct 2019 Liked: Cleanliness, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Oct 2019 ### 10/10 Excellent #### CK 17 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery. ##### CK Stayed 2 nights in Oct 2019 ### 6/10 Okay #### Verified traveller 13 Oct 2019 ##### Verified traveller Stayed 2 nights in Sep 2019 ### 10/10 Excellent #### Verified traveller 9 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Oct 2019 ### 8/10 Good #### Zhen Guang 29 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Zhen Guang Stayed 4 nights in Sep 2019