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"Clean, friendly staff. Good location "

"The room we stayed in was very close to the reception.We could hear people talking loudly which disturbed our sleep in more than one occasion.A sound proof door should be there between reception and the ground rooms to minimise or eliminate the sound.We also found dump in the bedroom walls, towards the main window and the bed sheets had holes on it."

"Great"

"The hotel is great value for money and has a great gym too. Free parking and affordable drinks at the bar."

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Clean. Lovely staff really good breakfast included"

"This was one of the most enjoyable stays I’ve experienced in recent years. The area of Brockenhurst is stunning and I’m very glad Rhinefield House Hotel was my base to explore it. The grounds were gorgeous and the staff were extremely conscientious and made the atmosphere. The breakfast made the perfect start to the day and I’d definitely visit again. "

"Great stay walk into town with shops coffee or pubs short drive to Southampton or Bournemouth beautiful area great for walking loved the old hotel features ample parking awoke to the church bells and the sunshine coming through the old sash windows bliss "

"Check-in was quick and straightforward, and the front desk staff were friendly and welcoming. Unfortunately, the stay itself was very disappointing. The radiator in our room appeared to be airlocked and began making loud gurgling noises around 3:30am, waking us up. The noise was constant and intrusive, coming from right next to the bed. I reported the issue to the night desk clerk, who explained the hotel was fully booked and we couldn’t be moved. He did switch the heating system off, which stopped the noise, but by then I was fully awake and struggled to get back to sleep. There were also other issues in the room. The hairdryer’s PAT test had expired, which raises safety concerns, and the shower pressure was excessively harsh—so sharp it was almost unusable. I raised the radiator issue again with the morning desk clerk, but the response was underwhelming. Aside from an apology, I was simply advised to leave a review. Given the poor night’s sleep and the overall experience, this felt inadequate. At £80 for the night—followed by a three-hour drive the next day—I expected a much better standard of comfort and customer care. Unfortunately, this experience fell short, and based on this stay, I would choose a Premier Inn in future."