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"Lovely hotel in a lovely location. Rooms were luxurious. However, I had to change rooms because the toilet would not flush and I was informed that a plumber would not be called until the following day! Also, the internal lift that goes to the spa was not working, and another entrance was locked, meaning that guests had to go outside the hotel to enter the spa and pool. This is not ideal. Breakfast at the HarBar in the 6th floor was good but not outstanding. In short, this hotel needs more customer responsive management to reach its potential for 5 stars."

"No did not get a beach view ,although room was clean, staff are very helpful outer side badly needing painting and smartning up, no food at this hotel u have to go next door to the Carleton hotel. Fire alarm went off late thursday night but it was ok maybe a bug in the sensory thing in the rooms? Noisy people next door to me doors banging loud conversation so not much sleep had!"

"Needs updating. Air con needs fixing. "

"Nice hotel, great location, nice breakfast and easy parking especially for cruises"

"Good points: On arrival, there was plenty of parking in a pleasant setting. The reception staff were very friendly and provided clear directions to my room, the bars, and other facilities. The main reception area was well presented and gave a very promising first impression. Not so good: The room was clean and a good size, but it felt a little dated, particularly the bathroom. There was damage to the door, and some of the fittings looked tired. Bad points: When I went to use the pool and gym facilities, three members of staff at the spa desk simply told me to help myself to a towel from the large pile next to them and that the male changing rooms were through the double doors, which my room key should open. There was no guidance on what was connected to the changing rooms, where the gym was, or where any other facilities were located. In fact, a local spa member gave me better customer service than all three staff combined. The restaurant layout felt very impersonal, almost like a school dinner hall, with row after row of tables. Service was prompt — perhaps too prompt. I ordered sausage and mash, although it had a fancier name on the rather tatty menu. It felt as though the waiter took my order to the kitchen and returned almost immediately with the food. It was food, and I was hungry, but it was nothing to write home about. Summary: At around £130 per night, would I stay again? No."

"Swapped out sea view room, sadly, but hotel had an old world charm and the hottest swimming pool I've ever been in. That's not necessarily a good thing unless you're someone that doesn't want to swim and then you're fine. Staff were warm and welcoming, lots of flash cars on the driveway. Really liked the look of the rooms by the pool. Breakfast was a bit busy and staff a little frazzled but pleasant. The wallpaper in the bar was amazing. Wonderful location, the higher the floor the better - if you're put on the first floor (like us) and not given the room you're booked, then you're clearly not an A-lister... :-). Room was wonderful."

"We have stayed in the Crown several times so were happy to re visit whilst touring the New Forest in ideal location. Helpful, cheerful staff made us welcome . Nothing to much trouble We declined an evening meal in hotel as we were meeting friends in town but breakfast was excellent wide choice available. The down side of our stay is that the hotel really now seemed "tired" appearance. Window frames paint flaking off the decor in our room (203) was "dated' in need of a refurb. Mould in bathroom / shower, mirror corroded etc For a De luxe room maybe guest bathrobes would be a welcome addition All in all we enjoyed our stay & would probably visit again and submit this review as our personal observations only In a competitive hotel industry attention to detail for the future is paramount "

"great place to stay"

"I loved my stay at Leonardo! Cosy room, beautifully decorated spaces, and a lovely staff. The location was perfect for me- a short cab or a meandering walk from the rail line, right across the street from stunning parks. My only complaint would be a few missed spills and stains in the room, but the core items, bed, shower, toilet, were perfectly clean and maintained."