Ratings based on 763 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice and clean

Posted 15-Feb-2017
Good stop, only issue would be the incredibly rude driver who does the airport run. He abandoned us at the door becauae he wouldnt wait 4 mins for one of our colleagues. His attitude and was appalling and we could have missed our flight!! All other staff were extremely curtious.
4out of 5
Recommended
for Everyone
by A verified traveller from Bayern

Schönes Hotel in ruhiger Lage

Posted 13-Feb-2017
Das Hotel ist schön aufgebaut und durch die Blickrichtung der Zimmer in den Innenhof auf sehr ruhig. Leider ist die Ausstattung und die Möbel etwas in die Jahre gekommen und das Hotel wirkt abgewohnt. Das
4out of 5
Recommended
for Everyone
by A verified traveller from worcester

Hotel lovely but don't eat there

Posted 22-Jan-2017
I paid to take my partner away for his birthday, the hotel staff at reception were brilliant and very helpful. We decided to eat on there on the 2nd night as it was reasonably priced, but I was very disappointed. The food was chewy and very blanned and over cooked. Not once were we asked if everything was ok but they asked all the other 4 tables that were eating.
Comment from Hotel Management
23-Jan-2017 by Leonardo Hotel Hamburg Airport, Hotel Management
Dear Lyndy, thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you like or hotel and gladly passed it on to our team. We are very sorry, that you had such a disapointing experience in our restaurant. We passed your comment on to our manager for Food & Beverage to use it constructively. We hope to welcome you again during your next stay in Hamburg. With kind regards, Leonardo Hotel Hamburg Airport
4out of 5
Recommended
for Everyone
by A verified traveller from Cuxhaven

Nahe am Flughafen und trotzdem ruhig.

Posted 07-Jan-2017
Pros: Ruhe und Geschmackvoll eingerichtete Zimmer.
Location: Das Hotel liegt nah am Flughafen. Haben durch Zufall einen echten Italiener etwas weiter entfernt gefunden. Shuttle war pünktlich und Fahrer super!
Shuttle zum Flughafen in 5 Minuten. Guter Service. Schönes Zimmer und endlich mal mehrere Kissen, um gemütlich Zeit im Bett zu verbringen. Fernsehen vom Bett aus z.B. Gutes Frühstück.
Comment from Hotel Management
17-Jan-2017 by Leonardo Hotel Hamburg Airport, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Leonardo Hotel Hamburg Airport zu bewerten. Wir haben uns sehr über Ihr tolles Feedback gefreut und gerne gelesen, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir würden uns sehr freuen, wenn wir Sie auch bei Ihrem nächsten Besuch in Hamburg wieder bei uns begrüßen dürfen und verbleiben mit freundlichen Grüßen Leonardo Hotel Hamburg Airport
5out of 5
Recommended
for Everyone
by A verified traveller from Houghton Lake, MI

Very Nice Hotel

Posted 13-Dec-2016
Pros: Everything
Cons: WiFi
Location: Great Location
Hotel has shuttle to airport, very nice. Staff all very nice and helpful. U Bahn 500-600 meters away. Would stay there again.
Comment from Hotel Management
19-Dec-2016 by Leonardo Hotel Hamburg Airport, Hotel Management
Dear Joe, thank you very much for your wonderful feedback and taking the time to evaluate your stay in the Leonardo Hotel Hamburg Airport. We regret that not everything was to your fullest satisfaction. We passed your comment to the technical manager to solve the problem with the wifi connection as soon as possible. We would be very happy to welcome you again during your next stay in Hamburg.
4out of 5
by A verified traveller

Posted 24-Nov-2016 on Hotels
Comment from Hotel Management
18-Dec-2016 by General Manager, Hotel Management
Dear guest, thank you for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We appreciate your nice feedback and looking forward to welcome you again during your next stay in Hamburg. With kind regards from Hamburg Leonardo Hotel Hamburg Airport
4out of 5
by A verified traveller

Nice hotel.. good staff and good service !

Posted 23-Nov-2016 on Hotels
Good hotel. We booked a room with twin beds. The twin beds were seriously very small. One small move and you fall off. The smallest twin beds we've ever seen !!
Comment from Hotel Management
18-Dec-2016 by General Manager, Hotel Management
Dear guest, thank for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We regret that not everything was to your fullest satisfaction. Please make a note in your next booking, that you wish a wider bed. It would be a pleasure for us to welcome you again during your next stay in Hamburg. With kind regards Leonardo Hotel Hamburg Airport
3out of 5
by A verified traveller

Cher pour ce que c'est

Posted 18-Nov-2016 on Hotels
Petit lit avec couette minuscule (mais ça c'est l'Allemagne), salle de bains triste, climatisation bruyante tout ça pour 204 € ? c'est abusé. Après, le personnel est exceptionnellement sympathique et serviable mais ça ne compense pas.
Comment from Hotel Management
18-Dec-2016 by General Manager, Hotel Management
Dear guest, thank you for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy about your nice feedback and regret that not everything was to your fullest satisfaction. We passed on your comment to our management team to use it constructively. We would be very pleased to welcome you again during your next stay in Hamburg. With best regards Leonardo Hotel Hamburg Airport
3out of 5
Recommended
for Everyone
by A verified traveller

Etwas über seine Zeit

Posted 10-Nov-2016
Pros: Personal
Cons: Bad
Das Bad könnte Wiederwahl renoviert werden. Bei 4 Sternen hätte ich mehr erwartet. Das Personal ist sehr freundlich
Comment from Hotel Management
21-Dec-2016 by Leonardo Hotel Hamburg Airport, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Leonardo Hotel Hamburg Airport zu bewerten. Wir freuen uns über Ihr tolles Feedback und haben es sehr gerne an unsere Kollegen weitergegeben. Wir bedauern es, dass nicht alles zu Ihrer vollsten Zufriedenheit war und möchten uns für die Unannehmlichkeiten entschuldigen. Vielen Dank für Ihren Hinweis zum Zusatnd des Bades und Ihre ehrlichen Worte. Derzeit renovieren wir unsere Bäder, leider geht dies aufgrund des laufenden Hotelbetriebes nur schrittweise. Wir würden uns sehr freuen, wenn wir Sie auch bei Ihrem nächsten Aufenthalt in der Hansestadt wieder bei uns begrüßen dürfen.
5out of 5
by A verified traveller

Fab hotel with lovely staff

Posted 07-Nov-2016 on Hotels
After arriving at the airport and feeling a bit lost, the staff at Leonardo quickly made us feel at ease by offering a free shuttle service to the hotel. Our room was very spacious and clean, as was the rest of the hotel. The staff were friendly and happy to help us with directions and recommendations on where to eat! The location was very handy for travel by train into the city centre, which took about twenty minutes. It was also near two supermarkets, a lovely diner and of course the airport. We would happily return to this hotel if staying in the area again!
Comment from Hotel Management
18-Dec-2016 by General Manager, Hotel Management
Dear guest, thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We appreciate your wonderful comment and gladly passed it on to our colleagues. It will be a pleasure for us to welcome you again during your next stay in Hamburg. With kind regards Leonardo Hotel Hamburg Airport