Ratings based on 782 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great spot for early morning flights

Posted 17-May-2017
Staff was very atttentive! Shuttle was ideal. Quite the nightspot with people actually in the bar!
4 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg, Canada

Nice hotel, close to transportation and airport.

Posted 24-Apr-2017
Pros: Well kept historical exterior with an updated modern interior. Convenience of a restaurant and cozy bar for hotel patrons. Close to airport, undergrd.
Cons: Change A/C operation such that the ventilation fan can be made to operate at the will individual of room patrons.
Location: Refer to foregoing.
Everyone was very pleasant and helpful. In particular I must identify a young trainee by the name of Dixon (I believe this to be correct) who went above and beyond to help us with a perceived A/C problem. As it turned out it was a misunderstanding of the system by me. His courtesy, helpfulness and persistent pursuit of satisfaction for us, the hotel's customer warrants high praise. I would recommend putting him on a watch list as potential management material. A further plus is that he is quite fluent in English along with his native language of German.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2017
Overall I enjoyed the experience. I had a comfort bedroom but it wasn't exactly as was stated online. It is okay because the staff is great.
4 out of 5
Recommended
for Everyone
by A verified traveller from Shropshire

Good hotel close to airport and train

Posted 23-Feb-2017
Staff very pleasant on arrival. Room was ready and nice and clean. The only thing wrong was the toilet seat was broken. Didn't realise until unpacked. Informed staff , they did offer to move us to another room but they replaced first thing next morning which was fine. Would have been good if cleaner had reported before we got there. Smokers congregate around the front door which is not good being a none smoker. Tea and coffee was not replaced in room over 3 days. I did ask the front desk for more plain tea but she couldn't find any and said I needed to find a maid. Nice if she had some sent up. Overall hotel is very good perhaps I've been a bit picky. We ate out during our stay as visiting friends and eating at local cafe/bar. Hotel is close to airport, actual walking distance but no relatively no little noise from planes. Only 10 minute walk to train which takes you straight into Hamburg city centre. Overall a good 3 days stay and value for money. Definitely go back.
Comment from Hotel Management
07-Mar-2017 by Leonardo Hotel Hamburg Airport, Hotel Management
Dear Richard, thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel. We regret that not everything was to your fullest satisfaction. We passed your feedback on to our management team to use it constructively. We're looking forward to welcome you again during your next stay in hamburg. With best regards, Leonardo Hotel Hamburg Airport
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and clean

Posted 15-Feb-2017
Good stop, only issue would be the incredibly rude driver who does the airport run. He abandoned us at the door becauae he wouldnt wait 4 mins for one of our colleagues. His attitude and was appalling and we could have missed our flight!! All other staff were extremely curtious.
Comment from Hotel Management
07-Mar-2017 by Leonardo Hotel Hamburg Airport, Hotel Management
Dear guest, thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel. We are very sorry, that you made such an experience while using our shuttle service and want to apologize for the inconvenience. We passed your feedback on to our management team and we'll use it constructively. We hope to welcome you again during your next stay in hamburg. With best regards, Leonardo Hotel Hamburg Airport
4 out of 5
by Marius from Romania

nice place

Posted 14-Feb-2017 on Hotels
clean big room, confortable, good breakfast , nice staff , bad internet connection.
Comment from Hotel Management
07-Mar-2017 by Stefanie, Hotel Management
Dear Marius, thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel. We regret that not everything was to your fullest satisfaction and want to apologize for the inconvenience. We passed your feedback on to our management team to use it constructively and we hope to welcome you again during your next stay in hamburg. With best regards, Leonardo Hotel Hamburg Airport
4 out of 5
Recommended
for Everyone
by A verified traveller from worcester

Hotel lovely but don't eat there

Posted 22-Jan-2017
I paid to take my partner away for his birthday, the hotel staff at reception were brilliant and very helpful. We decided to eat on there on the 2nd night as it was reasonably priced, but I was very disappointed. The food was chewy and very blanned and over cooked. Not once were we asked if everything was ok but they asked all the other 4 tables that were eating.
Comment from Hotel Management
23-Jan-2017 by Leonardo Hotel Hamburg Airport, Hotel Management
Dear Lyndy, thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you like or hotel and gladly passed it on to our team. We are very sorry, that you had such a disapointing experience in our restaurant. We passed your comment on to our manager for Food & Beverage to use it constructively. We hope to welcome you again during your next stay in Hamburg. With kind regards, Leonardo Hotel Hamburg Airport
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel but no parking

Posted 13-Jan-2017 on Orbitz
Pros: Very clean. Very friendly staff. Large rooms
Cons: PARKING
Location: Perfect
Hotel was great. Clean large everything great except for the parking. They wanted 30 Euro a day for parking so we had to park on the street. Found one about 3 blocks away.
Comment from Hotel Management
23-Jan-2017 by Leonardo Hotel Hamburg Airport, Hotel Management
Dear guest, thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our location and that you enjoyed your stay. We are very sorry that there was a missunderstanding about the parking price. It is 13 Euro per day. We hope to welcome you again during your next stay in Hamburg. With best regards, Leonardo Hotel Hamburg Airport
4 out of 5
Recommended
for Everyone
by A verified traveller from California

practical for airport hotel needs

Posted 10-Jan-2017 on Orbitz
Pros: friendly staff, helpful, under $100 for a room, close to airport via taxi
We were late checking in due to a canceled flight, our family dropped off an extra piece of luggage for us which was no problem being held at hotel, we ended up at wrong Leonardo hotel yikes (there are two near airport in Hamburg)!! The hotel clerk helped by calling the other hotel manager who gave us a free taxi cab over to our correct hotel. Very friendly and helpful. We only slept for 4 hours there, but was a relief to have a bed and shower at a decent price. thank you!
Comment from Hotel Management
23-Jan-2017 by Leonardo Hotel Hamburg Airport, Hotel Management
Dear Jenny, thank you very much for taking the time to evaluate your stay at the Leonardo Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Hotel Hamburg Airport
5 out of 5
Recommended
for Everyone
by A verified traveller from Houghton Lake, MI

Very Nice Hotel

Posted 13-Dec-2016
Pros: Everything
Cons: WiFi
Location: Great Location
Hotel has shuttle to airport, very nice. Staff all very nice and helpful. U Bahn 500-600 meters away. Would stay there again.
Comment from Hotel Management
19-Dec-2016 by Leonardo Hotel Hamburg Airport, Hotel Management
Dear Joe, thank you very much for your wonderful feedback and taking the time to evaluate your stay in the Leonardo Hotel Hamburg Airport. We regret that not everything was to your fullest satisfaction. We passed your comment to the technical manager to solve the problem with the wifi connection as soon as possible. We would be very happy to welcome you again during your next stay in Hamburg.