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Crowne Plaza Hamburg - City Alster by IHG

4.5 star property
Waterfront hotel with 24-hour health club and spa services

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Photo gallery for Crowne Plaza Hamburg - City Alster by IHG

Relax in style at our modern bar, featuring a sleek countertop and comfortable seating area.
Relax in this stylish room with a large bed, flat-screen TV, and city views from the window.
Relax in our stylish lobby with a central seating area and comfortable sofas and armchairs.
Relax in a cozy seating area with a sofa and armchair, perfect for unwinding.
Experience the vibrant city atmosphere at Crowne Plaza Hotel, set amidst a mix of traditional and modern architecture.

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking available
  • Air conditioning
The current price is £77
includes taxes & fees
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(38 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Alster View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed (Alster View)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 237 sq ft
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 237 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Alster View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed (Alster View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Family Room)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed (Family Room)

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Graumannsweg 10, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 3 min drive - 1.5 miles
  • Miniatur Wunderland - 4 min drive - 1.9 miles
  • Hamburg Cruise Center - 4 min drive - 2.1 miles
  • Elbe Philharmonic Hall - 5 min drive - 2.3 miles
  • Reeperbahn - 5 min drive - 2.5 miles

Getting around

  • Uhlandstrasse U-Bahn - 8 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Airport (HAM) - 25 min drive

Restaurants

  • ‪Alsterperle - ‬10 min walk
  • ‪Peter Pane - Hamburg Turnhalle - ‬7 min walk
  • ‪Goldherz - ‬8 min walk
  • ‪Campari Lounge - ‬4 min walk
  • ‪Da Caio - ‬4 min walk

About this property

Crowne Plaza Hamburg - City Alster by IHG

Eco-certified hotel remodelled in 2019 and located near Miniatur Wunderland
Take advantage of dry cleaning/laundry services, a bar and a 24-hour health club at Crowne Plaza Hamburg - City Alster by IHG. Active travellers can enjoy amenities, such as rowing/canoeing and cycling, at this hotel. The on-site restaurant, The Restaurant, offers breakfast and lunch. In addition to conference space, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, express check-in and smoke-free property
  • A front desk safe, tour/ticket information and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 291 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and desk chairs.
Extra amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with hairdryers and shampoo
  • 42-inch TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 29 per night)
  • Secured, covered parking on site (EUR 29 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Plaza
  • The Restaurant

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Billiards/pool table
  • Rowing/canoeing

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,651 square feet of conference space
  • 9 meeting rooms

Outdoors

  • On the waterfront

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in room
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Renovated entire property - November 2019
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.57 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 28.50 per person
  • Covered self-parking fee: EUR 29 per night
  • Nearby parking fee: EUR 29 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

Is Crowne Plaza Hamburg - City Alster by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Crowne Plaza Hamburg - City Alster by IHG?

As of 23 Jul 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Hamburg - City Alster by IHG on 17 Aug 2025 start from £77.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crowne Plaza Hamburg - City Alster by IHG?

Self-parking is available for EUR 29 per night.

What time is check-in at Crowne Plaza Hamburg - City Alster by IHG?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Crowne Plaza Hamburg - City Alster by IHG?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Crowne Plaza Hamburg - City Alster by IHG located?

Located in Hamburg-Nord, this eco-certified hotel is 0.3 mi (0.5 km) from Alster Lakes and within 3 miles (5 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Reeperbahn is 2.7 mi (4.3 km) away. Uhlandstrasse U-Bahn is 8 minutes by foot and Lohmuhlenstrasse U-Bahn is 11 minutes.

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Crowne Plaza Hamburg - City Alster by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 1012 reviews
Rating 8 - Good. 401 out of 1012 reviews
Rating 6 - Okay. 85 out of 1012 reviews
Rating 4 - Poor. 8 out of 1012 reviews
Rating 2 - Terrible. 12 out of 1012 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

clean, great staff and food
Stayed 1 night in Feb 2025

8/10

staff was good. rooms were not so clean when we first check in. breakfast was good. area is okay but its really hard to find a market by walk.
Stayed 3 nights in Jun 2025

10/10

I really enjoyed my stay here and the rooms were perfetly comfortable and with great designs. I'm definitely planning to stay here again next time I'm in Hamburg.
Stayed 1 night in Feb 2025

8/10

mmm
Stayed 2 nights in May 2025

10/10

So nice
Stayed 2 nights in Mar 2025

10/10

Excellent, we will back next time
Stayed 1 night in Jan 2025

10/10

Very clean hotel. Room was great and sauna area was very nice! Good location.
Stayed 2 nights in Aug 2024

10/10

It's a nice hotel in a quiet area of Hamburg.
Stayed 1 night in Jul 2024

10/10

Very nice hotel.
Stayed 2 nights in Nov 2023

10/10

Staff is professional and personable.
Stayed 8 nights in Nov 2024

10/10

Nice hotel in the center of Hamburg. The property is new, very clean and is in a great location. We greatly enjoyed our stay.
Stayed 2 nights in Jun 2024

10/10

Everything was great ! Workers are helpful and so nice would definitely stay here again if I come back
Stayed 5 nights in Nov 2023

8/10

Perfect location, short walk to centrum. Car Parking👌 clean hotel! Great breakfast, 10/10:-)
Stayed 1 night in Feb 2024

10/10

A pleasant and calm hotel at the edge of hopping St. Georg with its dining options and just a few steps to green walls along the Alster. Downtown ist a 25 min walk or short bus ride.
Stayed 4 nights in Aug 2024

10/10

A brilliant base from which to explore Hamburg, with shops and places to eat 10 minutes away. I ordered room service breakfast and had a breakfast in the restaurant. There was a choice to meet with all dietary requirements. The room was spacious and comfortable with tea and coffee making facilities. The bathroom was clean and tidy, although the ceiling tiles needed replacing as they were discoloured. You had to be patient whilst waiting for a lift, there are three of them, but one was out of commission. The option of getting to the foyer by stairs wasn’t possible. The stairs led outside in case of fire. I would stay again because of its position.
Stayed 3 nights in Mar 2025

10/10

Very good Recommendation 👍
Stayed 1 night in Jul 2024

10/10

This is an excellent hotel. The location is brilliant with only a 7 minute walk to the nearest U-Bahn - U3 line which takes you to most places in the city centre. The rooms were very very clean as was the hotel. The breakfast was great with a huge selection of food and drink. The bar area is lovely too. All the staff at the hotel are so helpful. We would definitely stay at this hotel again. Absolutely excellent.
Stayed 3 nights in Jun 2024

10/10

Good
Stayed 2 nights in Aug 2024

8/10

They helped us with our inconveniences of getting there late
Stayed 4 nights in Jan 2024

6/10

Nice hotel mainly for business people. But the lo ation shown in the website was deceiving. We oaid extra for Altser Lake view but you can only view part of the Lake at a distance. City center is at a distance and not easy for regular walking.I was surprised to find that in the breakfast room there is a long que as they look for names but not the room number of the guest. Breakfast choice is also very limited. This is not a typical Crown Plaza we stau around the world.
Stayed 3 nights in Nov 2023

2/10

I left my room and returned I found that my personal belongings that were supposed to be inside the lock were on the table. I tried to open the lock but the PIN that I had set up was not working. I asked the hotel reception for assistance and they came to the room and opened the lock. I noticed that my money was missing and my things were messed up. I immediately called the police who requested the hotel to provide a list of access to my room. To my surprise, it was noted that someone from the hotel staff, other than the housekeeper, had opened the room during the afternoon without any reason. The hotel manager arrived the next day but did not provide any explanation for the intrusion. After a brief conversation, he simply said "we finish" and left me alone.
Stayed 3 nights in Apr 2024

8/10

Gute Lage für alle Ziele in Hamburg Exzellentes Frühstück. Gute Infos an der Rezeption
Stayed 2 nights in Jul 2025

10/10

Äußerst freundlich und sehr gutes Frühstück
Stayed 3 nights in Jul 2025

10/10

Sehr gute Lage direkt an der Alster
Stayed 3 nights in Jul 2025

10/10

Toller Service, sehr nette Mitarbeiter Das Frühstück ist unschlagbar!
Stayed 2 nights in Jul 2025