Ratings based on 354 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Kind of the middle of nowhere.

Posted 24-Jul-2017
I don't understand why you'd force me to write 50 words when I've nothing to add. Further I will use this opportunity to lodge a complaint about your review process since it robs me of choice. In fact it seems no matter how much I write your system won't accept it.
1 out of 5
by A verified traveller

It is only a 2 star hotel

Posted 03-Jul-2017
I am very dissatisfied with the room of this hotel. It is poor rating. It is only 2 stars. Very old and ugly
4 out of 5
Recommended
for Everyone
by A verified traveller from H

Nice hotel staff

Posted 23-May-2017
Hotel staff were extremely helpful with directions and bookings. The location is not ideal but bus is available to reach major attractions.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but very expensive

Posted 19-May-2017
Nice hotel with very friendly staffs. The onsen is nice. However everything is very expensive but i guess thats just the nature of the location. The interior decor is very outdated but it wasnt an issue for us. Also a bit weird to find that they charge a 10% service fee.
4 out of 5
Recommended
for Everyone
by A verified traveller

Huge room, with view of lake and Fuji.

Posted 03-May-2017 on Wotif
Slightly dated interiors, but indoor and outdoor onsen were great. Bus stop at door, a few stops from Lake Ashi and the ropeway-cablecar (although no shops within walking distance).
5 out of 5
Recommended
for Everyone
by A verified traveller from srivastava

perfect hotel for a vacation

Posted 02-May-2017
Perfect hotel for a vacations. I think the best in Hakone. Large rooms, very good breakfast and nice restaurants. Tennis court to book and close to the cable car station.
5 out of 5
Recommended
for Everyone
by A verified traveller from sfo

convenient location, view of Fuji mountain.

Posted 30-Apr-2017
Bus stop right in front, friendly and helpful service, beautiful view of Fuji mountain, onsen is great too.
3 out of 5
Recommended
for Families
by A verified traveller

Posted 12-Apr-2017
location inconvenience, far from tourist area, transport to hotel only hakone local bus and taxi, however bus ended on 6pm, we need take taxi back to hotel after tour in hakone.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Apr-2017 on Orbitz
Good location with wonderful view Great facilities
4 out of 5
by Gary

Posted 30-Mar-2017 on Hotels
everything is fine except location