Ratings based on 301 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 11-Oct-2016
部屋からの眺望はあいにくの濃霧のため残念でしたが、客室はこじんまりときれいな感じでした。 お風呂が想像以上に良くて快適にすごせました。
4out of 5
by A verified traveller

Great Stay

Posted 01-Oct-2016
Pros: Conveniently located to visit many attractions at Hakone.
Cons: Rooms are dated. Could do with some refurbishments.
Competent hotel staff who spoke good English. Rooms were big, clean and comfortable. Able to catch good views from the hotel as well.
5out of 5
by A verified traveller from 東京都


Posted 19-Sep-2016
5out of 5
by A verified traveller


Posted 05-Sep-2016
4out of 5
by A verified traveller from Düsseldorf

Tolles Hotel im Wellnesstempel-Style

Posted 01-Sep-2016
Pros: Nettes zuvorkommendes Personal (wie eigentlich überall in Japan) Schönes großes Onsen mit Sauna
Location: wenn man keinen Mietwagen hat, muss man sich streng am Busfahrplan und Google Maps orientieren
Ein Riesen-Hotel mit schönem Onsen + Sauna (heißes Thermalbad) zum Entspannen, Das gesamte Hotel könnte jedoch innerhalb der nächsten 10 Jahre mal eine Renovierung vertragen.
4out of 5
by A verified traveller from Taiwan


Posted 29-Aug-2016
飯店前就有公車站牌(Palace Hotel 前),自箱根湯本搭登山巴士即可抵達,但飯店的網站沒寫清楚(或沒更新),下錯站就得要走些山路了!!
5out of 5
by A verified traveller from Toronto

Quiet retreat

Posted 16-Aug-2016
The Palace Hotel Hakone offers good views of Lake Ashi and Mount Fuji on a clear day. It is accessible by bus, and close to Togendi where you can take the Lake Ashi cruise and the Ropeway, but a bit far from shops, restaurants and some attractions likethe Open Air Museum. Our room was luxurious and spacious with two comfortable queen beds, a sofa, a writing desk and chair, and a dining room table with four chairs. The wifi was fast. The bathroom came with amenities by Sheido. There was a problem with the bathtub drainage, resulting in some flooding. The hotel staff was very apologetic and responsive. They investigated and resolved the issue as quickly as possible. Overall, the staff was helpful. They took care of the luggage before check in time and brought the luggage to our room while we were out, provided info about the local attractions, and even printed a couple of e-tickets for me. I would stay here again.
1out of 5
by A verified traveller

Gross bathroom, in desperate need of upgrade

Posted 16-Aug-2016
Totally overpriced at $350 per night. Cracked tiles in bathroom, black mold (?) around bathroom door, toilet flush, decades old carpet, very far from Hakone town or Gora, no other dining options. Never again!
4out of 5
by A verified traveller

Good place in Hakone

Posted 07-Aug-2016
Very nice hotel, a bit old style but perfect shape
5out of 5
by A verified traveller from miami

Too expensive but good hotel

Posted 06-Aug-2016
Pros: Views
Cons: Nothing
Location: Golf course
At $250 per night it was expensive. There are no local restaurants nearby so forced to eat in hotel which was extremely pricey. Otherwise very good hotel