The Palace Hotel Hakone offers good views of Lake Ashi and Mount Fuji on a clear day. It is accessible by bus, and close to Togendi where you can take the Lake Ashi cruise and the Ropeway, but a bit far from shops, restaurants and some attractions likethe Open Air Museum.
Our room was luxurious and spacious with two comfortable queen beds, a sofa, a writing desk and chair, and a dining room table with four chairs. The wifi was fast. The bathroom came with amenities by Sheido. There was a problem with the bathtub drainage, resulting in some flooding. The hotel staff was very apologetic and responsive. They investigated and resolved the issue as quickly as possible.
Overall, the staff was helpful. They took care of the luggage before check in time and brought the luggage to our room while we were out, provided info about the local attractions, and even printed a couple of e-tickets for me.
I would stay here again.