Ratings based on 346 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from H

Nice hotel staff

Posted 23-May-2017
Hotel staff were extremely helpful with directions and bookings. The location is not ideal but bus is available to reach major attractions.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but very expensive

Posted 19-May-2017
Nice hotel with very friendly staffs. The onsen is nice. However everything is very expensive but i guess thats just the nature of the location. The interior decor is very outdated but it wasnt an issue for us. Also a bit weird to find that they charge a 10% service fee.
5 out of 5
Recommended
for Everyone
by A verified traveller from srivastava

perfect hotel for a vacation

Posted 02-May-2017
Perfect hotel for a vacations. I think the best in Hakone. Large rooms, very good breakfast and nice restaurants. Tennis court to book and close to the cable car station.
5 out of 5
Recommended
for Everyone
by A verified traveller from sfo

convenient location, view of Fuji mountain.

Posted 30-Apr-2017
Bus stop right in front, friendly and helpful service, beautiful view of Fuji mountain, onsen is great too.
3 out of 5
Recommended
for Families
by A verified traveller

Posted 12-Apr-2017
location inconvenience, far from tourist area, transport to hotel only hakone local bus and taxi, however bus ended on 6pm, we need take taxi back to hotel after tour in hakone.
5 out of 5
Recommended
for Everyone
by A verified traveller from tasmania, australia

nice location

Posted 26-Mar-2017
Pros: location, staff
Cons: its fine
Location: well located close to the lake and ropeway which takes you to cable car and train
we were very pleased to have been upgraded to a suite and really enjoyed the space, staff were excellent, first morning great views of mt Fuji
3 out of 5
Recommended
for Everyone
by A verified traveller from Meguro, Tokyo

Posted 23-Mar-2017
Pros: Hot springs
Cons: Improvement of indoor hot springs quality
Location: Good access from Gotemba/Mt. Fuji area.
Quality of the outdoor hot springs, although different from before the seismic activity nearby the last few years, is good again.
3 out of 5
by A verified traveller from Singapore

On a mountain site.

Posted 01-Jan-2017
Very close to the Hakone ropeway and pirate ship station. Onsen is good with both indoor and outdoor. Breakfast lacks variety and only available in set. No buffet spread. If you are driving it's a good option to consider, since dinner at hotel is costly driving down a few minute can get you food that can feed a whole family with same price as hotel set for 1 pax. Staff is friendly & helpful.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 01-Jan-2017 on Hotels
5 out of 5
by Kwok Wai

This traveller left a rating score only Posted 29-Dec-2016 on Hotels