Ratings based on 368 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel but a bit overpriced

Posted 27-Aug-2017
Good quality but too pricy. The staff were really helpful though. We paid ¥23000 for a triple room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Kind of the middle of nowhere.

Posted 24-Jul-2017
I don't understand why you'd force me to write 50 words when I've nothing to add. Further I will use this opportunity to lodge a complaint about your review process since it robs me of choice. In fact it seems no matter how much I write your system won't accept it.
1 out of 5
by A verified traveller

It is only a 2 star hotel

Posted 03-Jul-2017
I am very dissatisfied with the room of this hotel. It is poor rating. It is only 2 stars. Very old and ugly
5 out of 5
by Cory O.

Posted 25-Jun-2017 on Hotels
The sofa bed was worse than sleeping on the floor
4 out of 5
by Ronald

This traveller left a rating score only Posted 02-Jun-2017 on Hotels
4 out of 5
by Kwailin

Good value for money

Posted 31-May-2017 on Hotels
Palace Hotel is spacious and staff was very friendly. We love the onsen which provides not only relaxation but comfort. Location might seem a little bit inconvenient but with the right planning, it will work out fine since there is a bus stop right outside the hotel. With the Hakone 2 day free pass, it is free to travel back and forth on the bus for commute.
4 out of 5
Recommended
for Everyone
by A verified traveller from H

Nice hotel staff

Posted 23-May-2017
Hotel staff were extremely helpful with directions and bookings. The location is not ideal but bus is available to reach major attractions.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but very expensive

Posted 19-May-2017
Nice hotel with very friendly staffs. The onsen is nice. However everything is very expensive but i guess thats just the nature of the location. The interior decor is very outdated but it wasnt an issue for us. Also a bit weird to find that they charge a 10% service fee.
4 out of 5
Recommended
for Everyone
by A verified traveller

Huge room, with view of lake and Fuji.

Posted 03-May-2017 on Wotif
Slightly dated interiors, but indoor and outdoor onsen were great. Bus stop at door, a few stops from Lake Ashi and the ropeway-cablecar (although no shops within walking distance).
5 out of 5
Recommended
for Everyone
by A verified traveller from srivastava

perfect hotel for a vacation

Posted 02-May-2017
Perfect hotel for a vacations. I think the best in Hakone. Large rooms, very good breakfast and nice restaurants. Tennis court to book and close to the cable car station.