Ratings based on 378 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Malaysia

Old hotel needs refurbishment

Posted 25-Nov-2017
The hotel is quite a distance from town, need car to access. Surrounding is quiet, hotel is old but very clean. Room is huge as per Japanese standard. No free water, first time in Japan. Decent hotel nothing exciting about this hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Nov-2017
Decent hotel but a bit far from the restaurants etc
5 out of 5
Recommended
for Everyone
by A verified traveller from Victoria, Canada

Very nice hotel in the mountains.

Posted 18-Oct-2017
Pros: The onsen is very nice, the staff are terrific.
Location: There is a lovely view of Mount Fuji from the hotel’s balcony on a clear day.
I loved the hotel, but was surprised to find that it’s restauant is the only nearby place to eat in the evening. The food there is very good but expensive.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel but a bit overpriced

Posted 27-Aug-2017
Good quality but too pricy. The staff were really helpful though. We paid ¥23000 for a triple room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Kind of the middle of nowhere.

Posted 24-Jul-2017
I don't understand why you'd force me to write 50 words when I've nothing to add. Further I will use this opportunity to lodge a complaint about your review process since it robs me of choice. In fact it seems no matter how much I write your system won't accept it.
1 out of 5
by A verified traveller

It is only a 2 star hotel

Posted 03-Jul-2017
I am very dissatisfied with the room of this hotel. It is poor rating. It is only 2 stars. Very old and ugly
5 out of 5
by Cory O.

Posted 25-Jun-2017 on Hotels
The sofa bed was worse than sleeping on the floor
4 out of 5
by Ronald

This traveller left a rating score only Posted 02-Jun-2017 on Hotels
4 out of 5
by Kwailin

Good value for money

Posted 31-May-2017 on Hotels
Palace Hotel is spacious and staff was very friendly. We love the onsen which provides not only relaxation but comfort. Location might seem a little bit inconvenient but with the right planning, it will work out fine since there is a bus stop right outside the hotel. With the Hakone 2 day free pass, it is free to travel back and forth on the bus for commute.
4 out of 5
Recommended
for Everyone
by A verified traveller from H

Nice hotel staff

Posted 23-May-2017
Hotel staff were extremely helpful with directions and bookings. The location is not ideal but bus is available to reach major attractions.