Ratings based on 336 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveller

Posted 12-Apr-2017
location inconvenience, far from tourist area, transport to hotel only hakone local bus and taxi, however bus ended on 6pm, we need take taxi back to hotel after tour in hakone.
5 out of 5
Recommended
for Everyone
by A verified traveller from tasmania, australia

nice location

Posted 26-Mar-2017
Pros: location, staff
Cons: its fine
Location: well located close to the lake and ropeway which takes you to cable car and train
we were very pleased to have been upgraded to a suite and really enjoyed the space, staff were excellent, first morning great views of mt Fuji
3 out of 5
Recommended
for Everyone
by A verified traveller from Meguro, Tokyo

Posted 23-Mar-2017
Pros: Hot springs
Cons: Improvement of indoor hot springs quality
Location: Good access from Gotemba/Mt. Fuji area.
Quality of the outdoor hot springs, although different from before the seismic activity nearby the last few years, is good again.
3 out of 5
by A verified traveller from Singapore

On a mountain site.

Posted 01-Jan-2017
Very close to the Hakone ropeway and pirate ship station. Onsen is good with both indoor and outdoor. Breakfast lacks variety and only available in set. No buffet spread. If you are driving it's a good option to consider, since dinner at hotel is costly driving down a few minute can get you food that can feed a whole family with same price as hotel set for 1 pax. Staff is friendly & helpful.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 01-Jan-2017 on Hotels
5 out of 5
by Kwok Wai

This traveller left a rating score only Posted 29-Dec-2016 on Hotels
5 out of 5
by A verified traveller

Good location & beautiful scenery

Posted 27-Oct-2016 on Hotels
Great location, convenient to travel around by buses, local & highway bus.
4 out of 5
by A verified traveller

Alright hotel

Posted 17-Oct-2016 on Hotels
When I saw people saying expensive onsite restaurants, I thought how expensive it could be. Well, it turned out very, very, very... The hotel is kinda old, but in good condition. I stayed in a lake view room, which is large and awesome. There are in door and out door onsens.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Stay

Posted 01-Oct-2016
Pros: Conveniently located to visit many attractions at Hakone.
Cons: Rooms are dated. Could do with some refurbishments.
Competent hotel staff who spoke good English. Rooms were big, clean and comfortable. Able to catch good views from the hotel as well.
3 out of 5
by Karen

OK hotel

Posted 29-Aug-2016 on Hotels
The hotel was a bit isolated, took about an hour on the bus from Odowara station but the bus stops right outside which is good. It's walkable down to the cable car and lake but you need to get the bus to go restaurants in the evening. (Not much vegetarian food in the hotel restaurant) The décor in the hotel is a bit old fashioned but the staff are very helpful. If you want to use the hotel hot springs you have to go in naked.