Accommodating to our needs - my boyfriend is vegetarian and we informed the hotel before our stay. They provided him with an amazing Japanese dinner that he loved.
Male and female onsens were great, really enjoyed using them. Private onsen was also excellent. We used it in the evening after dinner and was a great experience.
Very friendly and knowledgeable staff. They showed us where were could explore around the local area, what restaurants and shops were open and helped find the buses we needed to take for our onward travel. They also held our luggage for a few hours after checkout whilst we explored Hakone.
Our traditional room was simple and clean, only issue was that the pillows were a bit flat.
Overall great experience, would recommend