Title: Matsuzakaya Honten Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Matsuzakaya Honten Adults-only ryokan with 24-hour front desk and restaurant ![Exterior detail](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/5e47f317.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Twin Room, Bathtub | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/a2918b54.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Building design](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/58404b86.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Basic Twin Room, Bathtub | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/dcbf9655.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Room with Tatami Area and Open-Air Bath B | Living room | Flat-screen TV](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/7dac7ec2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Matsuzakaya Honten, nestled in Hakone's natural beauty, offers a peaceful escape. Enjoy the indoor mineral hot spring, cozy lobby fireplace, arcade/game room, and on-site restaurant. The staff ensures a memorable stay after outdoor adventures. 9.8 Exceptional ## Popular amenities - - 24/7 front desk - Housekeeping - Parking included - Air conditioning - Free WiFi £544 30 Sept - 1 Oct ## Room options ### Check availability for these dates # Tonight [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 14 of 14 rooms ![Executive Family Room with Hot Spring Open-Air Bath(Sensintei) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/19c92a24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Family Room with Hot Spring Open-Air Bath(Sensintei) ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 995 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Futons ![Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/a5e0ff27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 797 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Standard Room with Tatami Area A | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/2c7077ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room with Tatami Area A 10.0 Exceptional 2 reviews ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hairdryer Free bottled water Electric kettle Minibar - 635 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![Premium Room with Tatami Area and Open-Air Bath A | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/135a434b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Tatami Area and Open-Air Bath A 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 524 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![Luxury Room with Tatami Area and Open-Air Bath | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/e76d4d9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room with Tatami Area and Open-Air Bath 10.0 Exceptional 2 reviews ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 807 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/1e8e7edc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Twin Room, Bathtub ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Spring-water bath Hairdryer Free bottled water Electric kettle - 595 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/0291c560.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Bathtub 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 723 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/04f0b127.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 806 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Futons ![Standard Twin Room with Shower (Kakumeikan), Non Smoking | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/6adeefad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room with Shower (Kakumeikan), Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hairdryer Free bottled water Electric kettle Minibar - 463 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/0d22131f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 947 sq ft - Sleeps 4 - 2 Large Single Beds OR 2 Single Futons ![Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/1c9e2b32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 947 sq ft - Mountain view - Sleeps 4 - 2 Large Single Beds and 2 Single Futons OR 2 Single Futons ![Premium Room with Tatami Area and Open-Air Bath B | Living room | Flat-screen TV](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/7dac7ec2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Tatami Area and Open-Air Bath B 10.0 Exceptional 2 reviews ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 617 sq ft - Mountain view - Sleeps 4 - 2 Single Beds and 2 Single Futons ![Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/42dd5b54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 807 sq ft - Sleeps 2 - 2 Large Single Beds OR 2 Single Futons ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/0d22131f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Separate bath and shower Private bathroom Spring-water bath Hairdryer Free bottled water - 958 sq ft - Mountain view - Sleeps 4 - 2 Large Single Beds OR 2 Single Futons ## You may also like Ad ![[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/110000000/109400000/109393700/109393638/9ad32804_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY TERRACE Hakone Kowakudani Kowakudani - Kitchen - Washer - Dryer - Parking included 9.6 Exceptional 72 reviews [](https://www.expedia.co.uk/Hakone-Hotels-Rakuten-STAY-TERRACE-Hakone-Kowakudani.h109393638.Hotel-Information?chkin=2025-9-30&chkout=2025-10-1&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=b75bd01b-c1d4-475b-8454-062aba170c4c&top_cur=GBP) Ad ![Separate bathtub and shower, spring water bathtub, rainfall showerhead](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101810000/101807800/101807754/921a4370_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### RakutenSTAY FUJIMITERRACE HakoneAshinoko Motohakone - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.22101%2C139.04210&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NC1mcIUtIMbJGGBZUhKo6-e55-c=) 57 Ashinoyu, Hakone, Kanagawa, 250-0523 #### What's nearby - Hakone Kowakien Yunessun - 3 min drive - 2.3 miles - Hakone Shrine - 3 min drive - 2.3 miles - Lake Ashi - 4 min drive - 2.5 miles - Hakone Open Air Museum - 4 min drive - 2.7 miles - Hakone Gora Park - 5 min drive - 2.9 miles #### Getting around - Kowakidani Station - 5 min drive - Hakone Miyanoshita Station - 7 min drive - Tokyo (HND-Haneda) - 103 min drive #### Restaurants - ‪箱根バターサンド Sun San D - ‬4 min drive - ‪Cheese Terrace - ‬4 min drive - ‪甘酒茶屋 - ‬6 min drive - ‪見晴し茶屋 - ‬10 min drive - ‪Cafe Superare - ‬2 min drive ## About this property ### Matsuzakaya Honten Upscale ryokan near Hakone Kowakien Yunessun Take advantage of an indoor mineral hot spring (onsen), an arcade/games room and a fireplace in reception at Matsuzakaya Honten. For some rest and relaxation, visit the hot springs. Free in-room WiFi and a restaurant are available to all guests. Additional perks include: - Free self-parking - Local cuisine breakfast (surcharge), hot springs on-site and a front desk safe - Smoke-free property, a 24-hour front desk and multilingual staff - Guest reviews speak highly of the helpful staff Room features All guest rooms at Matsuzakaya Honten feature comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes. Other amenities include: - Free tea bags/instant coffee and electric kettles - Hairdryers and soap - Heating, daily housekeeping and desks ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee - A restaurant ### Things to do - Arcade/game room - Hot spring ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff ### Outdoors - In a national park - In the mountains ### Spa - Hot spring - Hot springs open from 3:00 PM - 9:30 PM - Hot springs water temperature - 42 ºC - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - No lift ### More - 2 floors - 5 buildings - Fireplace in lobby - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Free bottled water - Minibar - Tea bags/instant coffee ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Safe - Tatami (woven mat) flooring ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 7 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Guests booked in Half Board rates must check-in by 7 PM to receive dinner. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 12 are not allowed at this adults-only property; all guests 12 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility This property accepts credit cards and cash Safety features at this property include a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Hot springs access available from 3:00 PM to 9:30 PM Guests under 12 years old are not permitted at this adults-only property The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Matsuzakaya Honten Inn Hakone Matsuzakaya Honten Inn Matsuzakaya Honten Hakone Matsuzakaya Honten Ryokan Matsuzakaya Honten Hakone Matsuzakaya Honten Ryokan Hakone ## Frequently asked questions ### Is Matsuzakaya Honten pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Matsuzakaya Honten? > As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Matsuzakaya Honten on 30 Sept 2025 start from £544.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Matsuzakaya Honten? > Self-parking is free at this property. ### What time is check-in at Matsuzakaya Honten? > Check-in start time: 3 PM; check-in end time: 7 PM. After-hours check-in is not available. ### What time is check-out at Matsuzakaya Honten? > Checkout is at 11 AM. ### Where is Matsuzakaya Honten located? > Located in Ashinoyu, this ryokan is 0.7 mi (1.2 km) from Buddhist Stoneworks at Motohakone and within 3 miles (5 km) of Lake Ashi and Hakone Kowakien Yunessun. Hakone Yunohana Golf Course and Chisuji Falls are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Matsuzakaya Honten Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 141 8 - Good 8 6 - Okay 3 4 - Poor 2 2 - Terrible 0 ### 9.8/10 Cleanliness ### 10/10 Staff & service ### 10/10 Amenities ### 9.8/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Cara 15 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Oh wow! I am so glad the reviews did not fail me. My husband and I just left this morning and it was an amazing and much needed relaxing stay in the middle of our busy trip! Staff was super kind. We did the dinner and breakfast and it was very traditional Japanese cuisine - delicious. We were blown away by our room it was HUGE! I booked the private bath in our room and that was a nice touch. We got off at Odawara station and took an uber/taxi to the ryokan. It was maybe $60 USD but in my opinion worth it over the bus!! I hope we can come back here one day. It was awesome. ![](https://a.travel-assets.com/ugc/hotel-reviews/3719aa58-c788-431c-b85b-c1fcd1d762ae-1757913591682.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5a39c585-979a-47fd-b216-639f61337be3-1757913592651.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9b6f155b-f76a-45ae-9387-d6d12e8c0cb5-1757913654492.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/77e66147-0eb7-4ba3-b8c5-7aec964589d1-1757913654070.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cara Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Robert 17 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very unique property and great experience ##### Robert Stayed 2 nights in May 2025 ### 10/10 Excellent #### Ann 2 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful. ##### Ann Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Pia 15 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautifully kept, historic ryokan with own hotspring. ##### Pia Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Mai Thuy 18 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing service and hospitality! ##### Mai Thuy Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Isabella 3 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great experience, great staff, great accommodation and great food. ##### Isabella Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Emmanuel 27 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched! ##### Emmanuel Stayed 1 night in May 2024 ### 10/10 Excellent #### Nicholas 30 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property, Onsen, staff and food made this stay incredible. So much history to see too. No detail was skipped. Easily the best place I’ve ever stayed . ##### Nicholas Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Danielle 8 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely staff, service, food, and onsens! ##### Danielle Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Mayank 5 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone. ##### Mayank Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Amy 24 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn ##### Amy Stayed 1 night in May 2024 ### 10/10 Excellent #### Tanja 21 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Incredible property, wonderful friendly staff, exclusive authentic food & lovely room. I highly recommend this hotel. ##### Tanja Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Fanling 4 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a great experience! ##### Fanling Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Edward 11 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities A traditional ryokan, with excellent service and food. A beautiful place to stay. Easy to get to by bus from Odawara ##### Edward Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Martha Francis Villarreal 10 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All was great. We really enjoyed our stay, the food was amazing, the place is beautiful. ##### Martha Francis Villarreal Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Man Yee 1 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service and good dinning experience ##### Man Yee Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Lior 11 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best onsan Great staff. Excellent diner. Excellent privet onsan ##### Lior Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Stephen 14 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Probably the best hotel I've ever stayed in. An incredible property that's over 300 years old. The staff is top notch and the food is amazing. ##### Stephen Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Kyoung Jun 4 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice dinner, nice service ##### Kyoung Jun Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Stephen 7 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Thank you for our stay at your Ryoken. All the staff were so attentive and the restaurant was amazing, even catering to my fussy eating. ##### Stephen Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Hong Yi 13 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good Onsen ryokan with rich history. Excellent service and high quality japanese kaiseki cuisine. we requested to have cooked fish instead of sashimi, the hotel cooked the fish perfectly. ##### Hong Yi Stayed 1 night in Jan 2024 ### 10/10 Excellent #### JunHong 15 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very kind staff in restaurant and who are in charge of front desk ##### JunHong Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Lai Shan 21 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We enjoyed the stay and the service was very good! The staff serving us dinner was friendly and helpful. Open bath onsen was amazing. Highly recommended if you want a healing trip in Hakone. And adorable free drinking bar and cute public lounge. ![](https://a.travel-assets.com/ugc/hotel-reviews/5CE3F8CA6B5453BCCCF161ADE19653E2A2C934BF1697866420193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lai Shan Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Anna 22 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely unique experience in traditional ryokan. Book private onsen when you check in, and just immerse yourself into quietness atmosphere. Highly recommend. ##### Anna Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Elisabeth 29 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### One of my best hotels experiences ever! The experience we had was simply fantastic! The onsens are so nice, the food is amazing and the rooms are beautiful. The staff made sure we had everything we needed, and were so friendly and welcoming. The complimentary bar was great as well. I had high expectations after reading the great reviews and it was better than I even thought! ##### Elisabeth Stayed 1 night in Feb 2024 ## Expedia's Latest Trends ### Hotels > [Hakone Pax Yoshino](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Pax-Yoshino.h8738351.Hotel-Information) > > [Pet-Friendly Hotels in Oban](https://www.expedia.co.uk/Oban-Hotels-Pet-Friendly-Hotel.0-0-d9144-tPetFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Aura Tachibana](https://www.expedia.co.uk/Hakone-Hotels-Aura-Tachibana.h9849627.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.co.uk/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Sol Milanos Pingüinos](https://www.expedia.co.uk/Alayor-Hotels-Sol-Milanos-Pinguinos.h525836.Hotel-Information) > > [Yokohama Royal Park](https://www.expedia.co.uk/Yokohama-Hotels-Yokohama-Royal-Park-Hotel.h15450.Hotel-Information) > > [Hotels near Gunwharf Quays](https://www.expedia.co.uk/Gunwharf-Quays-Hotels.0-l6133261-0.Travel-Guide-Filter-Hotels) > > [Susukinohara Ichinoyu](https://www.expedia.co.uk/Hakone-Hotels-Susukinohara-Ichinoyu.h18340226.Hotel-Information) > > [Kawasaki King Skyfront Tokyu REI Hotel](https://www.expedia.co.uk/Yokohama-Hotels-KAWASAKI-KING-SKYFRONT-TOKYU-REI-HOTEL.h23195079.Hotel-Information) > > [No.42 by GuestHouse Margate](https://www.expedia.co.uk/Margate-Hotels-Sands-Hotel.h12707830.Hotel-Information) > > [Hotel The Knot Yokohama](https://www.expedia.co.uk/Yokohama-Hotels-HOTEL-THE-KNOT-YOKOHAMA.h2948331.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.co.uk/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information) > > [Hoshino Resorts KAI Sengokuhara](https://www.expedia.co.uk/Hakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) > > [InterContinental Yokohama Grand by IHG](https://www.expedia.co.uk/Yokohama-Hotels-InterContinental-Yokohama-Grand.h16149.Hotel-Information) > > [Hyatt Regency Yokohama](https://www.expedia.co.uk/Yokohama-Hotels-Hyatt-Regency-Yokohama.h45802512.Hotel-Information) > > [Fuji-Hakone Guest House](https://www.expedia.co.uk/Hakone-Hotels-Fuji-Hakone-Guest-House.h5217673.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.co.uk/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [Hoshino Resorts KAI Hakone](https://www.expedia.co.uk/Hakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information) > > [Hotel Green Plaza Hakone](https://www.expedia.co.uk/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) > > [Hotel Zagakukan](https://www.expedia.co.uk/Hakone-Hotels-Hotel-ZAGAKUKAN.h42646068.Hotel-Information) > > [Spa Hotels in London City Centre](https://www.expedia.co.uk/London-City-Centre-London-Hotels-Spa-Hotels.0-n6195474-0-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Hakone Retreat Före](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Retreat-Fore-Adults-Only.h16074097.Hotel-Information) > > [Nagomi no Yado Hanagokoro](https://www.expedia.co.uk/Hakone-Hotels-Nagomi-No-Yado-Hanagokoro.h27834159.Hotel-Information) > > [The Hopton Hotel](https://www.expedia.co.uk/Blackpool-Hotels-The-Hopton-Hotel.h26955147.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.co.uk/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [Hakone Kowakien TEN-YU](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Kowakien-TEN-YU.h16219270.Hotel-Information) > > [Legacy Preston International Hotel](https://www.expedia.co.uk/Preston-Hotels-Legacy-Preston-International-Hotel.h2201726.Hotel-Information) ### Cars > [Enterprise Car Rentals In Christchurch](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Christchurch.d4601-c15.Car-Rental-Guide-Suppliers) ### Packages > [Zoo Berlin](https://www.expedia.co.uk/Zoo-Berlin-Tiergarten.d6070419.Attraction)