Title: Matsuzakaya Honten Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6128315&destination=Hakone%2C+Kanagawa+Prefecture%2C+Japan&selected=29086925&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Matsuzakaya Honten Soak in mineral hot springs at this tranquil Hakone retreat. Relax and enjoy local cuisine that makes breakfast worth looking forward to. ## Photo gallery for Matsuzakaya Honten ![Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Bathroom | Hair dryer, slippers, towels, soap - Matsuzakaya Honten (Hakone)](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/06c6ef21.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Bathroom | Hair dryer, slippers, towels, soap - Matsuzakaya Honten (Hakone)](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/64817717.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Matsuzakaya Honten (Hakone)](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/5e47f317.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Room with Tatami Area and Open-Air Bath B | Garden view - Matsuzakaya Honten (Hakone)](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/4d264a58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Matsuzakaya Honten (Hakone)](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/bdd051ec.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Matsuzakaya Honten, nestled in Hakone's natural beauty, offers a peaceful escape. Enjoy the indoor mineral hot spring, cozy lobby fireplace, arcade/game room, and on-site restaurant. The staff ensures a memorable stay after outdoor adventures. ## Reviews 9.8 Exceptional ## Popular amenities - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping £494 26 Mar - 27 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=29086925&PinnedHotelID=29086925&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds 1 bed Showing 14 of 14 rooms ### View all photos for Basic Twin Room, Bathtub ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/1e8e7edc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Twin Room, Bathtub - Mountain view - 595 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Luxury Room with Tatami Area and Open-Air Bath ![Luxury Room with Tatami Area and Open-Air Bath | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/e76d4d9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room with Tatami Area and Open-Air Bath 10.0 Exceptional 2 reviews - Mountain view - 807 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Premium Room with Tatami Area and Open-Air Bath A ![Premium Room with Tatami Area and Open-Air Bath A | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/135a434b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Tatami Area and Open-Air Bath A 10.0 Exceptional 1 review - Mountain view - 524 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Standard Room with Tatami Area A ![Standard Room with Tatami Area A | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/2c7077ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room with Tatami Area A 10.0 Exceptional 2 reviews - Mountain view - 635 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Premium Room with Tatami Area and Open-Air Bath B ![Premium Room with Tatami Area and Open-Air Bath B | Living room | Flat-screen TV](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/7dac7ec2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Tatami Area and Open-Air Bath B 10.0 Exceptional 3 reviews - Mountain view - 617 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Futons ### View all photos for Superior Twin Room, Bathtub ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/0291c560.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Bathtub 8.0 Very good 1 review - Mountain view - 723 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Executive Family Room with Hot Spring Open-Air Bath(Sensintei) ![Executive Family Room with Hot Spring Open-Air Bath(Sensintei) | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/19c92a24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Family Room with Hot Spring Open-Air Bath(Sensintei) - Garden view - 995 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Futons ### View all photos for Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) ![Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/04f0b127.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) - Garden view - 806 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Futons ### View all photos for Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/0d22131f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking 10.0 Exceptional 1 review - Garden view - 947 sq ft - 1 bedroom - Sleeps 4 - 2 Large Single Beds OR 2 Single Futons ### View all photos for Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking ![Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/1c9e2b32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking - Mountain view - 947 sq ft - 1 bedroom - Sleeps 4 - 2 Large Single Beds and 2 Single Futons OR 2 Single Futons ### View all photos for Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking ![Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/42dd5b54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking - Garden view - 807 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds OR 2 Single Futons ### View all photos for Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/0d22131f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking 9.0 Wonderful 2 reviews - Mountain view - 958 sq ft - 1 bedroom - Sleeps 4 - 2 Large Single Beds OR 2 Single Futons ### View all photos for Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking ![Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/a5e0ff27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking 8.0 Very good 1 review - Garden view - 797 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Twin Room with Shower (Kakumeikan), Non Smoking ![Standard Twin Room with Shower (Kakumeikan), Non Smoking | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/6adeefad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room with Shower (Kakumeikan), Non Smoking - Mountain view - 463 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) ## About the area Located in Ashinoyu, a neighbourhood in Hakone, Matsuzakaya Honten is in the mountains and in a national park. Hakone Kowakien Yunessun and Hakone Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Fuji-Hakone-Izu National Park. Looking to enjoy an event or a game while in town? See what's going on at Fuji Speedway, or consider a night out at Fujisan Juku no Mori Ampitheater. [Visit our Hakone travel guide](https://www.expedia.co.uk/Hakone.dx6128315) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.22145%2C139.04190&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TKM3pThEFvAUoHuD20l6n095K7o=) 57 Ashinoyu, Hakone, Kanagawa, 250-0523 ### What's nearby - ![神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山](https://images.trvl-media.com/place/6128315/368d8cc7-b867-4a91-bbbf-289cfeafa0fa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Fuji-Hakone-Izu National Park 1 min walk \- 0.0 miles - ![Chisuji Falls showing a river or creek](https://images.trvl-media.com/place/553248621532773496/c7def8da-1649-4b55-a5e2-830286aa8ef2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Chisuji Falls 6 min drive \- 1.5 miles - Hakone Yunohana Golf Course 15 min walk \- 0.8 miles - Buddhist Stoneworks at Motohakone 17 min walk \- 0.9 miles - Hiryu Falls 5 min drive \- 1.1 miles ### Getting around - Kowakidani Station 5 min drive - Hakone Miyanoshita Station 7 min drive - Tokyo (HND-Haneda) 126 min drive ### Restaurants - 箱根バターサンド Sun San D 4 min drive - 芦ノ湖 ラ・テラッツァ (La Terrazza) 4 min drive - bar hotel 箱根香山 3 min drive - fontana 4 min drive - 腸詰屋芦ノ湖店 4 min drive ## About this property ### Matsuzakaya Honten Upscale ryokan near Hakone Kowakien Yunessun Take advantage of an indoor mineral hot spring (onsen), an arcade/games room and a fireplace in reception at Matsuzakaya Honten. For some rest and relaxation, visit the hot springs. Free in-room WiFi and a restaurant are available to all guests. Additional perks include: - Free self-parking - Local cuisine breakfast (surcharge), hot springs on-site and multilingual staff - Luggage storage, a 24-hour front desk and a gift shop - Guest reviews speak highly of the helpful staff Room features All guest rooms at Matsuzakaya Honten feature comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes. Other amenities include: - Free tea bags/instant coffee and electric kettles - Hairdryers and soap - Heating, daily housekeeping and desks ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/1919fa95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free Wi-Fi - Restaurant 9.6 Exceptional 1,814 reviews £423 13 Apr - 14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Separate bathtub and shower, deep-soaking bathtub, free toiletries](https://images.trvl-media.com/lodging/25000000/24060000/24051800/24051762/bc750a03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gora Hanaougi Gora - Breakfast included - Spa - Parking included - Free Wi-Fi 10 Exceptional 566 reviews £443 31 Mar - 1 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=24051762&PinnedHotelID=24051762&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/91000000/90940000/90933900/90933883/ae2c3073.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Gora KARAKU Gora - 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Free self parking on site - Limited on-site self parking ### Food and drink - Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee - A restaurant ### Things to do - Arcade/game room - Hot spring ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff ### Outdoors - In a national park - In the mountains ### Spa - Hot spring - Hot springs open from 3:00 PM - 9:30 PM - Hot springs water temperature - 42 ºC - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - No lift ### More - 2 floors - 5 buildings - Fireplace in lobby - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Free bottled water - Minibar - Tea bags/instant coffee ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Safe - Tatami (woven mat) flooring ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 7 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booked in Half Board rates must check-in by 7 PM to receive dinner. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 12 are not allowed at this adults-only property; all guests 12 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility This property accepts credit cards and cash Safety features at this property include a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Hot springs access available from 3:00 PM to 9:30 PM Guests under 12 years old are not permitted at this adults-only property The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Matsuzakaya Honten Inn Hakone Matsuzakaya Honten Inn Matsuzakaya Honten Hakone Matsuzakaya Honten Ryokan Matsuzakaya Honten Hakone Matsuzakaya Honten Ryokan Hakone ## Frequently asked questions ### Is Matsuzakaya Honten pet-friendly? ### How much does it cost to stay at Matsuzakaya Honten? ### How much is parking at Matsuzakaya Honten? ### What time is check-in at Matsuzakaya Honten? ### What time is check-out at Matsuzakaya Honten? ### Where is Matsuzakaya Honten located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Matsuzakaya Honten Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Location ### 10 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 158 8 - Good 9 6 - Okay 3 4 - Poor 2 2 - Terrible 0 ## Reviews Verified ### 10/10 Excellent #### Bogdan 24 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing place This was an amazing experience and probably the highlight of our japan trip. The staff is just incredibly attentive. Don’t think we’ve experienced this anywhere in the world. I truly recommend this place for a relaxing few days. The private onsens are also amazing and super easy to book and use. ![](https://a.travel-assets.com/ugc/hotel-reviews/a7ef33b2-a119-48f6-bb7b-52e48e3e7345-1758678484902.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bogdan Stayed 2 nights in Sep 2025 Verified ### 8/10 Good #### Jackleen 21 Sept 2025 Liked: Cleanliness, staff & service, amenities Staff was great, overall experience was good! I wish the facility had less dust and Cobb webs ##### Jackleen Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Isabella 3 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great experience, great staff, great accommodation and great food. ##### Isabella Stayed 1 night in Jun 2024 Verified ### 10/10 Excellent #### Emmanuel 27 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched! ##### Emmanuel Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### Mai Thuy 18 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing service and hospitality! ##### Mai Thuy Stayed 1 night in Nov 2024 Verified ### 10/10 Excellent #### Amy 24 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn ##### Amy Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### Martha Francis Villarreal 10 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All was great. We really enjoyed our stay, the food was amazing, the place is beautiful. ##### Martha Francis Villarreal Stayed 2 nights in Aug 2023 Verified ### 10/10 Excellent #### Ann 2 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful. ##### Ann Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Lior 11 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best onsan Great staff. Excellent diner. Excellent privet onsan ##### Lior Stayed 2 nights in Apr 2024 Verified ### 10/10 Excellent #### Stephen 14 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Probably the best hotel I've ever stayed in. An incredible property that's over 300 years old. The staff is top notch and the food is amazing. ##### Stephen Stayed 2 nights in Oct 2023 Verified ### 10/10 Excellent #### JunHong 15 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very kind staff in restaurant and who are in charge of front desk ##### JunHong Stayed 2 nights in Nov 2023 Verified ### 10/10 Excellent #### Hong Yi 13 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good Onsen ryokan with rich history. Excellent service and high quality japanese kaiseki cuisine. we requested to have cooked fish instead of sashimi, the hotel cooked the fish perfectly. ##### Hong Yi Stayed 1 night in Jan 2024 Verified ### 10/10 Excellent #### Lai Shan 21 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We enjoyed the stay and the service was very good! The staff serving us dinner was friendly and helpful. Open bath onsen was amazing. Highly recommended if you want a healing trip in Hakone. And adorable free drinking bar and cute public lounge. ![](https://a.travel-assets.com/ugc/hotel-reviews/5CE3F8CA6B5453BCCCF161ADE19653E2A2C934BF1697866420193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lai Shan Stayed 1 night in Oct 2023 Verified ### 10/10 Excellent #### Mayank 5 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone. ##### Mayank Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Anna 22 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely unique experience in traditional ryokan. Book private onsen when you check in, and just immerse yourself into quietness atmosphere. Highly recommend. ##### Anna Stayed 1 night in Mar 2024 Verified ### 10/10 Excellent #### Alexis 6 Dec 2023 Liked: Cleanliness, amenities, property conditions & facilities Most attentive and incredible service I've ever experienced. It's a truly beautiful and unique experience you won't forget. ##### Alexis Stayed 1 night in Dec 2023 Verified ### 10/10 Excellent #### Elisabeth 29 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### One of my best hotels experiences ever! The experience we had was simply fantastic! The onsens are so nice, the food is amazing and the rooms are beautiful. The staff made sure we had everything we needed, and were so friendly and welcoming. The complimentary bar was great as well. I had high expectations after reading the great reviews and it was better than I even thought! ##### Elisabeth Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### Ryan 16 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone! ##### Ryan Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Jesse 29 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the service and care taken to preparing our meals. The stay was wonderful and many of the amenities were provided to make an enjoyable stay. The staff were very attentive and incredibly helpful to ensure we had a wonderful stay. Though the place had many amenities, it is farther away from convenience stores and the town. Overall an amazing stay and I wish I had allotted another day to fully enjoy! ##### Jesse Stayed 1 night in Dec 2023 Verified ### 10/10 Excellent #### Sudev 2 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful very quaint. Traditional Japanese style Royokan. Lovely staff. Felt very welcome. They accommodated my son’s food allergies and we are vegetarian so they made a whole vegetarian vegan eight course menu for us ##### Sudev Stayed 1 night in Apr 2024 Verified ### 10/10 Excellent #### Navtej 14 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What an amazing experience, my wife and I enjoyed every minute here. It was fantastic, stay here! The service is indulgent, the room was lovely and the breakfast and dinner was a magical special experience, especially for a couple from London! We would love to return. It was particularly lovely to rest and relax here after a busy Tokyo trip. The private Onsen was also a great plus! Thank you Matsuzakaya Honten for the great memories. ##### Navtej Stayed 2 nights in Oct 2023 Verified ### 10/10 Excellent #### Niluk 20 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities By far the best experience in our trip to japan. The staff was extremely friendly, so hospitable. We had and recommend the private onsen room if available. It was absolutely worth it. We had such a wonderful time, enjoyed all the amazing dinning options the half board dinner and breakfast provided. Really enjoyed our stay in this hidden gem. By far the best experience in the whole trip was the staff. ##### Niluk Stayed 2 nights in Dec 2023 Verified ### 10/10 Excellent #### Michael 12 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing experience From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station. ![](https://a.travel-assets.com/ugc/hotel-reviews/672C1A5F631150A74531B8B3FAF7C703CC6FDD501712970180202.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/30F7F9EF93BF5BF0E63D29ADABF53CF66DD9D9DB1712970180910.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99C09AC9C1004E931C287EA0334ED3F8FC7AA9F41712970179937.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Michael Stayed 1 night in Apr 2024 Verified ### 10/10 Excellent #### Gengxian 7 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 10/10 Would Return Again! The experience from the start to the end was phenomenal! The services was exceptional! The food was great! You can even book private onsen unlimited times for free! Check-in time: 3pm ( Starts with welcome drinks and you get to choose your own Yukata) Check-out time: 11am ![](https://a.travel-assets.com/ugc/hotel-reviews/7254CAD75E8DB2A9E1E05EC7F9F46260BBC7E3D71704625489211.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4F6D1FFA6DB79917B110AB6F9C2CEB8E3755F0EF1704625491530.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C695B1B7034E76294020C76A5DADB93E5A8BBEB31704625491829.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EAA9ACCF03529F55CE789DFF7B5D14736A0082F61704625502024.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gengxian Stayed 1 night in Jan 2024 Verified ### 10/10 Excellent #### Brittany 13 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 10/10 recommend, my favorite stay! Best hotel experience I've ever had, the room, onsen, food and staff were all perfect. I am a vegan and the hotel went prepared me fantastic meals for my dietary restrictions. The staff were so sweet and accommodating, celebrated my upcoming birthday and even ran with us to the bus stop to help us catch the bus to the station. The onsen in the room and reservable private onsen were 10/10, highly recommend for anyone looking for a relaxing ryokan. The hotel has such history and was so lovely. Cant recommend this hotel enough! Thank you for a great stay ##### Brittany Stayed 1 night in Nov 2023 ### Expedia's Latest Trends ### Hotels > - [Yaeikan](https://www.expedia.co.uk/Hakone-Hotels-Yaeikan.h15802528.Hotel-Information) > - [The Prince Hakone Lake Ashinoko](https://www.expedia.co.uk/Hakone-Hotels-The-Prince-Hakone-Lake-Ashinoko.h1744081.Hotel-Information) > - [Hakone Retreat Före](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Retreat-Fore-Adults-Only.h16074097.Hotel-Information) > - [Hakone Onsen Yuyado Yamanosyou](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Onsen-Yuyado-Yamanosyou.h31868452.Hotel-Information) > - [Gora Hanaogi Sounkaku](https://www.expedia.co.uk/Hakone-Hotels-Gora-Hanaogi-Sounkaku.h24052876.Hotel-Information) > - [Hotels near Piazza Tasso](https://www.expedia.co.uk/Piazza-Tasso-Hotels.0-l6184589-0.Travel-Guide-Filter-Hotels) > - [Ichinoyu Honkan](https://www.expedia.co.uk/Hakone-Hotels-Ichinoyu-Honkan.h11974575.Hotel-Information) > - [Senkyoro](https://www.expedia.co.uk/Hakone-Hotels-Senkyoro.h9623039.Hotel-Information) > - [Hotel Okada](https://www.expedia.co.uk/Hakone-Hotels-Hotel-Okada.h4565449.Hotel-Information) > - [Mitsui Garden Hotel Yokohama MM Premier](https://www.expedia.co.uk/Yokohama-Hotels-Mitsui-Garden-Hotel-Yokohama-MM-Premier.h88919202.Hotel-Information) > - [Reve Adult Only](https://www.expedia.co.uk/Reve-Adult-Only.h42291424.Hotel-Information) > - [Lalaca](https://www.expedia.co.uk/Hakone-Hotels-Lalaca.h11471952.Hotel-Information) > - [Nazuna Hakone Miyanoshita](https://www.expedia.co.uk/Hakone-Hotels-Nazuna-Hakone-Miyanoshita.h113363093.Hotel-Information) > - [APA Hotel & Resort Yokohama Bay Tower](https://www.expedia.co.uk/Yokohama-Hotels-APA-HOTELRESORT.h32509722.Hotel-Information) > - [Hilton Odawara Resort & Spa](https://www.expedia.co.uk/Hakone-Hotels-Hilton-Odawara-Resort-Spa.h1050228.Hotel-Information) > - [Hatsuhana](https://www.expedia.co.uk/Hakone-Hotels-Hotel-Hatsuhana.h17740417.Hotel-Information) > - [YuYu Hakone - Private Open Air Onsen Usage Guaranteed](https://www.expedia.co.uk/Hakone-Hotels-YuYu-Onsen-Ryokan-Hakone.h104862373.Hotel-Information) > - [RakutenSTAY FUJIMITERRACE HakoneAshinoko](https://www.expedia.co.uk/Hakone-Hotels-RakutenSTAY-FUJIMITERRACE-HakoneAshinoko.h101807754.Hotel-Information) > - [MGM Hôtels & Résidences – Hôtel Les Suites d’Alexane](https://www.expedia.co.uk/Samoens-Hotels-Hotel-Alexane.h26747487.Hotel-Information) > - [Hotels in Blackpool](https://www.expedia.co.uk/Blackpool-Hotels.d619.Travel-Guide-Hotels) > - [Hakone Tokino Shizuku](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Tokino-Shizuku.h33329854.Hotel-Information) > - [Hakonowa Hot spring inn](https://www.expedia.co.uk/Hakone-Hotels-Hakonowa-Hot-Spring-Inn.h59019193.Hotel-Information) > - [Hotels with Connecting Rooms near Lake Garda](https://www.expedia.co.uk/Lake-Garda-Hotels-Hotel-With-Connecting-Rooms.0-0-d6047147-thotelwithconnectingrooms.Travel-Guide-Filter-Hotels) ### Cars > - [Car hire near Dover Eastern Docks Ferry Terminal](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Dover-Eastern-Docks-Ferry-Terminal.d6129001.Car-Hire-Guide) ### Packages > - [New Orleans Holidays](https://www.expedia.co.uk/New-Orleans.d178292.Holidays-City-Breaks) > - [Colin Glen Forest Park](https://www.expedia.co.uk/Colin-Glen-Forest-Park-Belfast.d553248621532489947.Attraction) ---