Title: Marroad Hakone Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Marroad Hakone Hotel with free parking, 6-minute walk to Hakone Gora Park ![Front of property – evening/night](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/f7d0c3dd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast and dinner served, French cuisine](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/1290eb58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/f51fc13c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/8937d460.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/5f97b49f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled close to Hakone Gora Park, Marroad Hakone offers a serene escape with an indoor mineral hot spring and sauna. Savor French cuisine at the on-site restaurant, Voyageur, or unwind at the bar and terrace while enjoying free in-room WiFi. 8.2 Very good ## Popular amenities - Bar - Breakfast available - 24/7 front desk - Housekeeping - Parking included - Free WiFi £171 2 Dec - 3 Dec ## Room options ### Check availability for these dates Tonight [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=9480315&PinnedHotelID=9480315&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=9480315&PinnedHotelID=9480315&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 27 - Nov 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=9480315&PinnedHotelID=9480315&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=9480315&PinnedHotelID=9480315&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9480315&PinnedHotelID=9480315&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9480315&PinnedHotelID=9480315&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9480315&PinnedHotelID=9480315&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9480315&PinnedHotelID=9480315&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 9 of 9 rooms ![In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/912b88e3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.) ### Highlights Soundproofed Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels In-room safe - 301 sq ft - Sleeps 2 - 2 Large Single Beds ![In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/912b88e3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.) ### Highlights Soundproofed Free rollaway/extra beds Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels - Sleeps 3 - 2 Large Single Beds ![In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/c2df4063.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m ### Highlights Soundproofed Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels In-room safe - Sleeps 5 - 2 Large Single Beds and 3 Single Futons ![In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/1e7c5b09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM) 10.0 Exceptional 1 review ### Highlights Soundproofed Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels In-room safe - 301 sq ft - Sleeps 2 - 2 Large Single Beds ![In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/1e7c5b09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM 8.0 Very good 1 review ### Highlights Soundproofed Free rollaway/extra beds Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels - 301 sq ft - Sleeps 3 - 2 Large Single Beds ![3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM) | In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/aa70ea84.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM) 8.0 Very good 1 review ### Highlights Soundproofed Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels In-room safe - Sleeps 4 - 2 Large Single Beds and 2 Single Futons ![2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.) | In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/1a52a498.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.) ### Highlights Soundproofed Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels In-room safe - 301 sq ft - Sleeps 2 - 2 Large Single Beds ![In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/f51fc13c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM) ### Highlights Soundproofed Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels In-room safe - Sleeps 4 - 2 Large Single Beds and 2 Single Futons ![3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.) | In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9490000/9480400/9480315/f2b92b6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.) ### Highlights Soundproofed Fridge LED TV Blackout curtains Hairdryer Designer toiletries Digital channels In-room safe - 753 sq ft - Sleeps 4 - 4 Large Single Beds ## You may also like Ad ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1590000/1580300/1580221/ebd33ecc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Regency Hakone Resort and Spa Gora - Hot tub - Spa - Parking included - Free WiFi 9.4 Exceptional 987 reviews £223 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hakone-Hotels-Hyatt-Regency-Hakone-Resort-And-Spa.h1580221.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=be22120b-413c-4d04-9d93-2391c2ce70e3&top_cur=GBP) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115990000/115982300/115982272/387f2b97_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY VILLA Hakone Togendai Motohakone - Kitchen - Free WiFi - Air conditioning - Laundry 8.6 Excellent 12 reviews £305 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hakone-Hotels-Rakuten-STAY-VILLA-Hakone-Togendai.h115982272.Hotel-Information?chkin=2025-12-3&chkout=2025-12-4&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=be22120b-413c-4d04-9d93-2391c2ce70e3&top_cur=GBP) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115980000/115979800/115979800/c7cec5de_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY Hakone Susuki Grass Fields Sengokuhara - Kitchen - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 14 reviews £146 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hakone-Hotels-Rakuten-STAY-Hakone-Susuki-Grass-Fields.h115979800.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=be22120b-413c-4d04-9d93-2391c2ce70e3&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/48700/48627/5804cb59_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fujiya Hotel Miyanoshita - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 729 reviews £308 28 Nov - 29 Nov [](https://www.expedia.co.uk/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information?chkin=2025-11-28&chkout=2025-11-29&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=be22120b-413c-4d04-9d93-2391c2ce70e3&top_cur=GBP) Ad ![Hot springs](https://images.trvl-media.com/lodging/2000000/1060000/1050300/1050228/165f4945.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Odawara Resort & Spa Nebukawa - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 776 reviews £154 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hakone-Hotels-Hilton-Odawara-Resort-Spa.h1050228.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=be22120b-413c-4d04-9d93-2391c2ce70e3&top_cur=GBP) Ad ![Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Bathroom | Separate bathtub and shower, spring water bathtub, designer toiletries](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19520000/19514900/19514870/6f5dfde9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hiramatsu Hotels & Resorts Sengokuhara Sengokuhara - Breakfast included - Spa - Parking included - Free WiFi 9.2 Wonderful 67 reviews £601 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hakone-Hotels-THE-HIRAMATSU-HOTELS-RESORTS-SENGOKUHARA.h19514870.Hotel-Information?chkin=2025-12-4&chkout=2025-12-5&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=be22120b-413c-4d04-9d93-2391c2ce70e3&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Marroad-Hakone.h9480315.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Marroad-Hakone.h9480315.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.25203%2C139.04095&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gcyrOarE7y3RUJdZ9FhhQnt3N7U=) 1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408 #### What's nearby - Hakone Gora Park - 7 min walk - 0.4 miles - Hakone Museum of Art - 7 min walk - 0.4 miles - Hakone Open Air Museum - 18 min walk - 1.0 mile - Hakone Kowakien Yunessun - 2 min drive - 0.9 miles - Ōwakudani - 3 min drive - 1.1 miles #### Getting around - Kowakidani Station - 3 min drive - Hakone Gora Station - 10 min walk - Tokyo (HND-Haneda) - 104 min drive #### Restaurants - ‪リバーサイド・キッチン＆バー - ‬18 min walk - ‪箱根餃子センター - ‬16 min walk - ‪Coffee Camp - ‬10 min walk - ‪Gora Brewery And Grill - ‬11 min walk - ‪金沢まいもん寿司箱根強羅店 - ‬3 min drive ## About this property ### Marroad Hakone Hotel near Hakone Gora Park Located close to Hakone Open Air Museum and Hakone Kowakien Yunessun, Marroad Hakone provides an indoor mineral hot spring (onsen), a terrace and a bar. For some rest and relaxation, visit the sauna. The on-site French cuisine restaurant, Voyageur, offers breakfast and dinner. Guests can connect to free in-room WiFi. Other perks include: - Free self-parking - Continental breakfast (surcharge), free train station pick-up and hot springs on-site - A water dispenser, a 24-hour front desk and smoke-free property Room features All guest rooms at Marroad Hakone include amenities, such as free WiFi, safes and sound-insulated walls. More amenities include: - Designer toiletries, showers and hairdryers - LED TVs with digital channels - Wardrobes/cupboards, fridges and daily housekeeping ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/105000000/104870000/104862400/104862373/d0c139dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### YuYu Hakone - Private Open Air Onsen Usage Guaranteed Motohakone - Pet-friendly - Parking included - Free WiFi - Air conditioning 8.8 Excellent 142 reviews £58 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=104862373&PinnedHotelID=104862373&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/36000000/35610000/35602200/35602111/d2e5d71a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Yutowa Gora - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 690 reviews £97 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=35602111&PinnedHotelID=35602111&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/35000000/34780000/34779400/34779325/1b83d55b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Re Cove Hakone Sengokuhara - 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8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=14856236&PinnedHotelID=14856236&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free train station pick-up shuttle from 9:00 AM to 6:00 PM - Free train station drop-off - Free self parking on site - Limited on-site parking ### Food and drink - Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,970 for adults and JPY 1,650 for children - A bar/lounge - A restaurant ### Restaurants on site - Tea Lounge - Voyageur ### Things to do - Hot springs - Sauna ### Family friendly - In-room refrigerator - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Vending machine - Water dispenser ### Guest services - Housekeeping (daily) ### Outdoors - Terrace ### Spa - Hot springs - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Thin carpet in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Designer toiletries - Hair dryer - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - LED TV with digital channels ### Food and drink - Refrigerator ### More - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7:00 PM Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before 11 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately JPY 2970 for adults and from JPY 1650 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is recommended for transport to and from this property Guests with tattoos are not able to use the on-site public bathing facilities ### Property is also known as Marroad Hakone Hotel Marroad Hakone Marroad Hotel Marroad Hakone Hotel Marroad Hakone Hakone Marroad Hakone Hotel Hakone ## Frequently asked questions ### Is Marroad Hakone pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Marroad Hakone? > As of 26 Nov 2025, prices found for a 1-night stay for 2 adults at Marroad Hakone on 2 Dec 2025 start from £171.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hakone-Hotels-Marroad-Hakone.h9480315.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Marroad Hakone? > Self-parking is free at this property. ### What time is check-in at Marroad Hakone? > Check-in start time: 3:00 PM; check-in end time: 7:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available. ### What time is check-out at Marroad Hakone? > Checkout is at 11 AM. Late check-out is available for a fee (subject to availability). ### Where is Marroad Hakone located? > Located in Gora, this hotel is within 1 mile (2 km) of Hakone Museum of Art, Hakone Gora Park and Hakone Open Air Museum. Hakone Kowakien Yunessun is 1.5 mi (2.4 km) away. Hakone Gora Station is 10 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Marroad Hakone Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Location ### 8.2 Staff & service ### 8.4 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 94 8 - Good 144 6 - Okay 49 4 - Poor 13 2 - Terrible 6 ### 10/10 Excellent #### Scott J 26 Sept 2025 Liked: Cleanliness, property conditions & facilities Close things we wanted to see and property has a nice onsen. ##### Scott J Stayed 2 nights in Sep 2025 ### 8/10 Good #### Donna 17 Nov 2025 Liked: Cleanliness, property conditions & facilities Rooms were s!all but clean. Happy hour offered with free drinks. ##### Donna Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### HEAVEN 18 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place. ##### HEAVEN Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Sheri 21 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view, how quiet, and clean it was ##### Sheri Stayed 1 night in May 2025 ### 10/10 Excellent #### Alexis 25 May 2025 Liked: Amenities, property conditions & facilities The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone. ##### Alexis Stayed 2 nights in May 2025 ### 10/10 Excellent #### CHI WAI 21 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is recently decorated and room is very clean and tidy ##### CHI WAI Stayed 1 night in Feb 2025 ### 8/10 Good #### Edison 18 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property doesn't have any laundry and staff doesn't respond to any email. Otherwise, hotel is clean and staff is friendly and helpful. ##### Edison Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jessie 9 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best experience ever ##### Jessie Stayed 1 night in May 2025 ### 10/10 Excellent #### Jesse 19 Feb 2025 Liked: Property conditions & facilities Very pleased. Breakfast was an extraordinary value ##### Jesse Stayed 1 night in Feb 2025 ### 8/10 Good #### Ana Beatriz 16 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Too expensive for the actual onsen installations. ##### Ana Beatriz Stayed 2 nights in Jun 2025 ### 8/10 Good #### Chanphen 30 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from. ##### Chanphen Stayed 3 nights in Mar 2024 ### 8/10 Good #### Hon 18 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very good ##### Hon Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### jon 1 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful hotel with first class service. Rooms were big and had everything you could need. Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us. ##### jon Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Irina 19 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel is located in the beautiful mountainous area, my room had an amazing view. The hosts were very accommodating, I was allowed to check in earlier on the day of arrival. The onsen was great! The minus about the Gota area is that it’s not offering a lot of dining places. However, the hotel has the restaurant. The food was delicious! I had a great time during my stay! ##### Irina Stayed 2 nights in Oct 2024 ### 8/10 Good #### Verified traveller 1 Oct 2023 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Nice staff but very very old hotel. Wouldn't go again! ##### Verified traveller Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Melinda 17 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities We liked that it had an indoor and outdoor onsen. We didn’t make dinner reservations before arriving but they accommodated us by giving us a simplified dinner menu that did not require prep. Thank you! ##### Melinda Stayed 1 night in May 2024 ### 10/10 Excellent #### Sehoon 8 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Marroad Hakone The hotel was so nice and clean, though the shuttle service ends early in the evening at 6pm, ##### Sehoon Stayed 3 nights in Aug 2023 ### 6/10 Okay #### Gig 19 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities The 2 beds were too close to get in and out of the one closest to the wall. The price of the food was almost the same price as the room, I guess to make up for the free booze, but we don’t drink alcohol so it was not really worth the price, the only thing we found to be worth it was the onsens but were divided by gender so as a married couple we were disappointed that we couldn’t use it together!!! ##### Gig Stayed 2 nights in May 2025 ### 8/10 Good #### Liliana 23 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities The area where the hotel is has a beautiful view of the valley. The rooms are very comfortable and have great amenities. We had to walk the steep climb because the driver left at 6:00pm. We arrived by 6:40pm, they wouldn't give us a reservation for dinner because reservations needed to be done by 6:30pm. The host didn't try to find a solution so we ended up not having dinner ##### Liliana Stayed 1 night in Mar 2025 ### 8/10 Good #### Sai Kit 27 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Reasonable ##### Sai Kit ### 4/10 Poor #### Nima 10 Apr 2024 Liked: Staff & service Disliked: Property conditions & facilities #### Rusty It is a very rusty and old place. The place is also located far away from public transit on top of a hill which makes it difficult to commute. ##### Nima Stayed 2 nights in Apr 2024 ### 8/10 Good #### Kelli 29 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora. ##### Kelli Stayed 2 nights in Apr 2023 ### 8/10 Good #### BOON POO 25 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice onsen getaway Room was clean and good size. Looks like recently renovated. Very limited meal options and rather expensive for what were offered, for both breakfast and dinner. Not buffet style. Can't be having the same English breakfast and French dinner everyday. Restaurants closes relatively early in Gora. Public transportation not very convenient. Need your own car to move around. Walking to Gora station is an option, but the terrain is hilly. Hotel shuttle service starts from 9am and ends at 6pm. Telephone booth next to Information office at Gora station to call for hotel shuttle service. Hotel service is excellent. Onsen facilities were good. ##### BOON POO Stayed 3 nights in Oct 2024 ### 8/10 Good #### Jeffrey 30 Mar 2024 Liked: Staff & service The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers. ##### Jeffrey Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Andrea 2 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an amazing stay at Marroad. On the outside, it looks a bit outdated, but the interiors are well maintained. I absolutely loved my room — it had been renovated, everything looked new, and it was both spacious and cozy. The staff were very kind and attentive. Another nice thing to mention is that they offer a free shuttle service from Gora Station to the hotel; you just have to call upon arrival. ![](https://a.travel-assets.com/ugc/hotel-reviews/5e863dd5-b2a6-429c-acd4-c89664a9235a-1762074426223.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrea Stayed 2 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Hakone Pax Yoshino](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Pax-Yoshino.h8738351.Hotel-Information) > > [Hakone Retreat Före](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Retreat-Fore-Adults-Only.h16074097.Hotel-Information) > > [Fuji-Hakone Guest House](https://www.expedia.co.uk/Hakone-Hotels-Fuji-Hakone-Guest-House.h5217673.Hotel-Information) > > [Hotel The Knot Yokohama](https://www.expedia.co.uk/Yokohama-Hotels-HOTEL-THE-KNOT-YOKOHAMA.h2948331.Hotel-Information) > > [Hakone Kowakien TEN-YU](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Kowakien-TEN-YU.h16219270.Hotel-Information) > > [Hotel Zagakukan](https://www.expedia.co.uk/Hakone-Hotels-Hotel-ZAGAKUKAN.h42646068.Hotel-Information) > > [Susukinohara Ichinoyu](https://www.expedia.co.uk/Hakone-Hotels-Susukinohara-Ichinoyu.h18340226.Hotel-Information) > > [Kawasaki King Skyfront Tokyu REI Hotel](https://www.expedia.co.uk/Yokohama-Hotels-KAWASAKI-KING-SKYFRONT-TOKYU-REI-HOTEL.h23195079.Hotel-Information) > > [HiltonHotels Hotels in Southend-on-Sea](https://www.expedia.co.uk/Southend-On-Sea-Hotels-Hilton-Hotels.0-0-d179500--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [Hoshino Resorts KAI Hakone](https://www.expedia.co.uk/Hakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information) > > [Yokohama Royal Park](https://www.expedia.co.uk/Yokohama-Hotels-Yokohama-Royal-Park-Hotel.h15450.Hotel-Information) > > [InterContinental Yokohama Grand by IHG](https://www.expedia.co.uk/Yokohama-Hotels-InterContinental-Yokohama-Grand.h16149.Hotel-Information) > > [Hotels in Parga](https://www.expedia.co.uk/Parga-Hotels.d6056493.Travel-Guide-Hotels) > > [Sunshine Hotel](https://www.expedia.co.uk/Santorini-Hotels-Sunshine-Hotel.h20374774.Hotel-Information) > > [Aura Tachibana](https://www.expedia.co.uk/Hakone-Hotels-Aura-Tachibana.h9849627.Hotel-Information) > > [Holiday Homes Cornwall](https://www.expedia.co.uk/Cornwall-Private-Holiday-Homes.d6046193-aaPrivateHolidayHomes.Travel-Guide-Accommodation) > > [Hoshino Resorts KAI Sengokuhara](https://www.expedia.co.uk/Hakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.co.uk/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) > > [Hyatt Regency Yokohama](https://www.expedia.co.uk/Yokohama-Hotels-Hyatt-Regency-Yokohama.h45802512.Hotel-Information) > > [Beach Resorts & Hotels in Cairo](https://www.expedia.co.uk/Cairo-Hotels-Beach-Hotels.0-0-d178243-tBeachHotels.Travel-Guide-Filter-Hotels) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.co.uk/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Hotel Green Plaza Hakone](https://www.expedia.co.uk/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) > > [Hotels near Telford Central Station](https://www.expedia.co.uk/Telford-Central-Station-Hotels.d6042467.Travel-Guide-Hotels) > > [Roomzzz Edinburgh](https://www.expedia.co.uk/Edinburgh-Hotels-Roomzzz-Edinburgh.h88842761.Hotel-Information) ### Flights > [Flights from London (LHR) to Melbourne (MEL)](https://www.expedia.co.uk/lp/flights/lhr/mel/london-to-melbourne) ### Packages > [Playa Flamenca Holidays](https://www.expedia.co.uk/Playa-Flamenca.d3000470598.Holidays-City-Breaks)