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Marroad Hakone
3.0 star property

Comfortable hotel near Hakone Kowakien Yunessun

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June 2024

Marroad Hakone

Photo gallery for Marroad Hakone

Front of property – evening/night
Superior Room | In-room safe, blackout curtains, iron/ironing board, free WiFi
Deluxe Room | In-room safe, blackout curtains, iron/ironing board, free WiFi
Breakfast and dinner served, French cuisine
Superior Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Overview of Marroad Hakone

Reviews
8.0

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Popular LocationHakone Gora Park6 min walk
  • Popular LocationHakone Open Air Museum2 min drive
  • Popular LocationHakone Kowakien Yunessun4 min drive
  • AirportTokyo (HND-Haneda)104 min drive
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Room options

View all photos for Superior Room

Superior Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Heating
Premium bedding
Hairdryer
Designer toiletries
  • 301 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room

Highlights

Fridge
LED TV
Blackout curtains
Hairdryer
Designer toiletries
Digital channels
Daily housekeeping
Wardrobe
  • 506 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Single Beds OR 2 Single Futons

View all photos for Japanese-Western Style Room, Non Smoking

Japanese-Western Style Room, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free WiFi

Japanese-Western Style Room, Non Smoking

Highlights

Fridge
LED TV
Blackout curtains
Hairdryer
Designer toiletries
Digital channels
In-room safe
Wardrobe
  • 452 sq ft
  • Sleeps 5
  • 2 Single Beds

View all photos for Twin Room, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Twin Room, Non Smoking

Highlights

Fridge
LED TV
Blackout curtains
Hairdryer
Designer toiletries
Digital channels
Daily housekeeping
Wardrobe
  • 301 sq ft
  • Sleeps 3
  • 2 Single Beds

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About the area

Hakone

Marroad Hakone is located in Gora, a neighbourhood in Hakone, and is near a train station. Hakone Shrine and Odawara Castle are notable landmarks, and the area's natural beauty can be seen at Ōwakudani and Lake Ashi. Check out an event or a game at Fuji Speedway, and consider making time for Hakone Kowakien Yunessun, a top attraction not to be missed.
Visit our Hakone travel guideOpens in a new window

What's nearby

  • Hakone Gora Park - 6 min walk
  • Hakone Open Air Museum - 2 min drive
  • Ōwakudani - 3 min drive
  • Hakone Kowakien Yunessun - 4 min drive
  • Pola Museum of Art - 5 min drive

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 10 min walk
  • Tokyo (HND-Haneda) - 104 min drive

Restaurants

  • COFFEE CAMP - 10 min walk
  • みょうじん - 4 min drive
  • やまひこ鮨 - 4 min drive
  • GORA BREWERY & GRILL - 10 min walk
  • ラウンジ花影 - 7 min walk

About this property

Marroad Hakone

Hotel near Hakone Kowakien Yunessun
Close to Hakone Open Air Museum, Marroad Hakone provides an indoor mineral hot spring (onsen), a terrace and a bar. For some rest and relaxation, visit the sauna. The on-site French cuisine restaurant, Voyageur, offers breakfast and dinner. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • Continental breakfast (surcharge), free train station pick-up and hot springs on-site
  • A lift, smoke-free property and a vending machine
Room features
All guestrooms at Marroad Hakone offer comforts such as free WiFi and safes.
More amenities include:
  • Designer toiletries, showers and hairdryers
  • LED TVs with digital channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available for a fee: JPY 1,950 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tea Lounge
  • Voyageur

Things to do

  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Daily housekeeping

Outdoors

  • Terrace

Spa

  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • LED TV with digital channels

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately JPY 1950 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Marroad Hakone Hotel
Marroad Hakone
Marroad Hotel
Marroad Hakone Hotel
Marroad Hakone Hakone
Marroad Hakone Hotel Hakone

Frequently asked questions

Is Marroad Hakone pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Marroad Hakone?

Self-parking is free at this property.

What time is check-in at Marroad Hakone?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Marroad Hakone?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Marroad Hakone located?

Located in Gora, this hotel is within 1 mi (2 km) of Hakone Museum of Art and Hakone Open Air Museum. Hakone Kowakien Yunessun is 1.5 mi (2.4 km) away. Hakone Gora Station is 10 minutes by foot.

Marroad Hakone Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 68 out of 259 reviews" "
Rating 8 - Good. 129 out of 259 reviews" "
Rating 6 - Okay. 45 out of 259 reviews" "
Rating 4 - Poor. 11 out of 259 reviews" "
Rating 2 - Terrible. 6 out of 259 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Liked: Staff & service
The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.
Stayed 3 nights in Mar 2024

6/10 Okay

Ayumi

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Kelli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

KOTARO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view point in the garden
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2020

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the spa is perfect. I can’t offer the breakfast
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Blast from the past! Quite dated but overall very spacious and comfortable. Getting to the hotel was a bit tricky with suitcases with the terrain in Gora but the hotel was close to the cable car which was great for the days we were exploring. Food was the biggest challenge, the restaurant was expensive for what we got, without many other options nearby
Stayed 2 nights in Nov 2019

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended
Amazing hotel and service, onsen open from 5 to 00 very clean and fully equipped
Stayed 1 night in Sep 2019