Title: Kinokuniya Ryokan Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=14864445&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kinokuniya Ryokan A tranquil retreat near Hakone Kowakien Yunessun where visitors can soak in natural hot springs and enjoy spa treatments in serene surroundings ## Photo gallery for Kinokuniya Ryokan ![Hot springs - Kinokuniya Ryokan (Hakone)](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/703f555b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Kinokuniya Ryokan (Hakone)](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/3fc429a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, bed sheets - Kinokuniya Ryokan (Hakone)](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/6e21c0e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Kinokuniya Ryokan (Hakone)](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/ffbb0bfc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Kinokuniya Ryokan (Hakone)](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/508fec64.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kinokuniya Ryokan provides a peaceful escape with its indoor mineral hot spring and quiet garden setting. Travelers can book a rejuvenating massage after exploring the area, and the public WiFi keeps everyone connected throughout their stay. ## Reviews 7.8 Good ## Popular amenities - Parking included - Free Wi-Fi - Air-conditioning - Business services - 24/7 front desk £183 12 Jan - 13 Jan ## Room options ### Check availability for these dates Tonight [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=14864445&PinnedHotelID=14864445&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=14864445&PinnedHotelID=14864445&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 8 - Jan 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=14864445&PinnedHotelID=14864445&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=14864445&PinnedHotelID=14864445&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=14864445&PinnedHotelID=14864445&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=14864445&PinnedHotelID=14864445&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=14864445&PinnedHotelID=14864445&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=14864445&PinnedHotelID=14864445&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 8 of 8 rooms ### View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm) ![In-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/6e21c0e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room with Shared Bathroom (20 - 24sqm) 8.0 Very good 1 review ### Highlights Air conditioning Fridge LCD TV Shower/bath combination Bidet Electric kettle Desk In-room safe - 258 sq ft - Sleeps 2 - 2 Single Futons ### View all photos for Japanese Style Room with Private Bathroom (15-20 sqm) ![In-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/b6e3e843.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with Private Bathroom (15-20 sqm) ### Highlights Air conditioning Fridge LCD TV Hairdryer Private bathroom Bidet Deep-soaking bath Shower/bath combination - 215 sq ft - Sleeps 2 - 2 Single Futons ### View all photos for Comfort Single Room, Japanese Futon ![In-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/b6e3e843.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Single Room, Japanese Futon ### Highlights Air conditioning Fridge LCD TV Bidet Electric kettle Desk In-room safe - 215 sq ft - Sleeps 1 - 1 Single Futon ### View all photos for Japanese Style Room with Private Bathroom (15-20 sqm), for 3 occupancy ![In-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/b6e3e843.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with Private Bathroom (15-20 sqm), for 3 occupancy ### Highlights Air conditioning Fridge LCD TV Shower/bath combination Private bathroom Deep-soaking bath Bidet Electric kettle - 215 sq ft - Sleeps 3 - 3 Single Futons ### View all photos for Japanese Style Room with Private Bathroom (15-20 sqm), for 4 occupancy ![In-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/b6e3e843.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with Private Bathroom (15-20 sqm), for 4 occupancy ### Highlights Air conditioning Fridge LCD TV Shower/bath combination Private bathroom Deep-soaking bath Bidet Electric kettle - 215 sq ft - Sleeps 4 - 4 Single Futons ### View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 3 Occupancy ![In-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/6e21c0e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 3 Occupancy ### Highlights Air conditioning Fridge LCD TV Shower/bath combination Bidet Electric kettle Desk In-room safe - 258 sq ft - Sleeps 3 - 3 Single Futons ### View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 4 Occupancy ![In-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/6e21c0e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 4 Occupancy 10.0 Exceptional 1 review ### Highlights Air conditioning Fridge LCD TV Shower/bath combination Bidet Electric kettle Desk In-room safe - 258 sq ft - Sleeps 4 - 4 Single Futons ### View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm) ![In-room safe, desk, bed sheets](https://images.trvl-media.com/lodging/15000000/14870000/14864500/14864445/6e21c0e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room with Shared Bathroom (20 - 24sqm) ### Highlights Air conditioning Fridge LCD TV Bidet Electric kettle Desk In-room safe - 258 sq ft - Sleeps 1 - 1 Single Futon ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Kinokuniya-Ryokan.h14864445.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Kinokuniya-Ryokan.h14864445.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.22096%2C139.04172&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jzrG2st9kWm0UNZSd1-P-GS4HSM=) Ashinoyu 8, Hakone, Kanagawa, 250-0523 #### What's nearby - Fuji-Hakone-Izu National Park \- 1 min walk \- 0.0 miles - Hakone Yunohana Golf Course \- 15 min walk \- 0.8 miles - Buddhist Stoneworks at Motohakone \- 17 min walk \- 0.9 miles - Chisuji Falls \- 6 min drive \- 1.5 miles - Horai Garden \- 6 min drive \- 1.5 miles #### Getting around - Kowakidani Station - 5 min drive - Hakone Miyanoshita Station - 7 min drive - Tokyo (HND-Haneda) - 103 min drive #### Restaurants - ‪芦ノ湖 ラ・テラッツァ (La Terrazza) - ‬4 min drive - ‪箱根バターサンド Sun San D - ‬4 min drive - ‪fontana - ‬4 min drive - ‪bar hotel 箱根香山 - ‬3 min drive - ‪Cheese Terrace - ‬4 min drive ## About this property ### Kinokuniya Ryokan Ryokan near Hakone Kowakien Yunessun Kinokuniya Ryokan provides amenities, such as an indoor mineral hot spring (onsen) and a garden. Stay connected with free WiFi in public areas. You'll also enjoy perks such as: - Free self-parking - Hot springs on-site, meeting rooms and a 24-hour front desk - A front desk safe and a lift Room features All guest rooms at Kinokuniya Ryokan offer comforts, such as air conditioning, in addition to More amenities include: - Bidets and free toiletries - Fridges, electric kettles and housekeeping ## Similar properties ![Japanese Western Style Room, 53m², SAKURA | In-room safe, free WiFi](https://images.trvl-media.com/lodging/28000000/27640000/27639200/27639136/9544fd89.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Fura Sengokuhara - Breakfast included - Parking included - Free Wi-Fi - Restaurant 7.6 Good 5 reviews £207 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=27639136&PinnedHotelID=27639136&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast and dinner served, Japanese cuisine](https://images.trvl-media.com/lodging/16000000/15950000/15948000/15947998/797cddd9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gorakan Gora - 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Parking included - Free Wi-Fi - Air-conditioning - Laundry room 8.0 Very good 5 reviews £309 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=101066054&PinnedHotelID=101066054&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/12000000/11480000/11472000/11471952/3d5f8c21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lalaca Gora - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 174 reviews £203 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=11471952&PinnedHotelID=11471952&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/15000000/14860000/14856300/14856236/09fe4de4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien Miyamafurin Ninohira - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 8.0 Very good 238 reviews £130 13 Jan - 14 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=14856236&PinnedHotelID=14856236&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Things to do - Hot springs ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping on request - Turndown service ### Business services - Meeting rooms ### Outdoors - Garden - In the mountains - On the boardwalk/promenade ### Spa - Hot springs - Public bath open from midnight - 10:00 PM - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Slippers - Towels provided ### Entertainment - LCD TV ### Food and drink - Electric kettle - Refrigerator ### More - Air conditioning - Desk - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:30 PM Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools The hotel restaurant closes at 6:30 PM. Guests booked in Half Board rates must check in by 6 PM to receive dinner. Guests who wish to book dinner are encouraged to contact the property before arrival to pre-book it. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the public bath facility This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Kinokuniya Ryokan Hakone Kinokuniya Hakone Kinokuniya Ryokan Ryokan Kinokuniya Ryokan Hakone Kinokuniya Ryokan Ryokan Hakone ## Frequently asked questions ### Is Kinokuniya Ryokan pet-friendly? ### How much does it cost to stay at Kinokuniya Ryokan? ### How much is parking at Kinokuniya Ryokan? ### What time is check-in at Kinokuniya Ryokan? ### What time is check-out at Kinokuniya Ryokan? ### Where is Kinokuniya Ryokan located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kinokuniya Ryokan Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 6.6 Location ### 7.8 Staff & service ### 6.0 Eco-friendliness ### 6.6 Property conditions & facilities 10 - Excellent 15 8 - Good 14 6 - Okay 9 4 - Poor 2 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Sheila 29 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was quite a journey from the station to the ryokan. Well worth it. Elaborate Japanese dinner and breakfast. Outdoor onsen. The new part of the lodge is 80 years old. It has been on this spot for 300 years. Quick bus ride to Lake Ashi next morning. ##### Sheila Stayed 1 night in Apr 2025 ### 6/10 Okay #### Kirill 27 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities The dinner alone gets a lot of points. Easily some of the best food I have ever had at a ryokan. The Men’s Onsen is a bit small outdoors. It was difficult to get my large western body (5’10”, 185lb) in the outdoor pool. The indoor pool was nice. The biggest problem is the old wooden floors. Upstairs neighbors had kids and I got virtually no rest. The tranquil atmosphere of autumn in the mountains of Japan was disturbed by little giants trampling overhead. Overall, great place, but I hope you get lucky with who stays above you. ##### Kirill Stayed 1 night in Nov 2023 ### 8/10 Good #### Massimo 30 Jan 2023 Liked: Cleanliness, staff & service, amenities Very good, nice atmosphere ##### Massimo Stayed 1 night in Jan 2023 ### 6/10 Okay #### Meagan 29 Apr 2025 Liked: Cleanliness, staff & service, amenities This hotel was good-hearted and the food was Japanese artistry. It is an older property and has a very “mountain lodge” kind of feel. The food was interesting but challenging for an unadventurous North American eater. It goes well beyond sushi to escargot and tiny octopi (squids?) over cucumber and a miso sauce. I was impressed with the look of this but I am weak on seafood and so it wasn’t that easy to eat. I expect that it is very seasonal and probably changes to make sure the food is the freshest. The hotel itself is very high up the mountain, with a few walking trails nearby but no other. The hotsprings older facilities but again, overall very nice. It is very close to the bus stop, where the bus comes often from Hakone Yumoto station to Lake Ashinoko and back so that is convenient. ##### Meagan Stayed 1 night in Apr 2025 ### 2/10 Terrible #### WOONYONG 20 Nov 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 매우 열악한 료칸 노후된 시설. 청결하지 못한 환경.객실에는 모기가 있어 수면을 방해함. 객실에는 wifi도 제공되지 않음. 프라이빗 욕실도 매우 불편함. 식사와 요리수준 낮음. 이용요금도 너무 비쌈.1박에 400불. 다시는 이용하지 않겠음. ##### WOONYONG Stayed 1 night in Nov 2023 ### 8/10 Good #### Verified traveller 11 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 良い旅館でした サービスも良く、全体的に綺麗で良かったです。ただ、壁や部屋といった施設自体が古いので、気になる方は気になるかもしれません。 ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller 24 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 食事がとても美味しかった ##### Verified traveller Stayed 1 night in Jan 2020 ### 6/10 Okay #### Masazumi 24 Sept 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### ミヤちゃん 全ての対応が良かった。 ##### Masazumi Stayed 1 night in Sep 2019 ### 2/10 Terrible #### Verified traveller 8 May 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort 連泊したのに、部屋の掃除なし、シーツ交換なし、浴衣の交換なし、バスタオル・フェイスタオル交換なし、トイレは故障、大浴場の温泉はぬるい、シャワーは流量が少ない、廊下の絨毯は擦り切れ、と、ないないずくしの旅館で、今時こんなサービスの悪い旅館があるとは思いませんでした。 ##### Verified traveller Stayed 2 nights in May 2019 ### 10/10 Excellent #### junichiro 1 May 2019 Liked: Cleanliness, staff & service, room comfort #### 温泉と美術館のホテル、別館がおススメです。 神遊風呂に心を洗われました。 勝海舟先生の直筆の書の力強さに感銘を受けました！ 若冲の絵にまた会いに行きたいと思いました。 ##### junichiro Stayed 1 night in Apr 2019 ### 8/10 Good #### 92 10 Apr 2019 Liked: Staff & service Disliked: Property conditions & facilities 夕食のボリュームが少なかったです。もともとそんなに食べる方じゃないのですが... ##### 92 Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Verified traveller 18 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was amazing. Everyone was friendly and the food was delicious. ##### Verified traveller Stayed 1 night in Mar 2019 ### 2/10 Terrible #### TOMOE 1 Mar 2019 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### とても残念です 残念の一言です。 古いけれどきちんと清潔にしてあって、部屋も広く、気持ち良いお宿でした。サービスがものすごく良くありませんでした。朝9時まで入浴できると記してありましたが、7時にはお湯が抜かれていました。朝風呂が入れないのなら一言、言って欲しかったです。また、お庭も工事中なので仕方がない、とはいえ、配管や雑に置かれたテーブルなので、全く整えられておらず、非常に見苦しい。大浴場のシャワーは出たり出なかったり、広い脱衣場に安物のドライヤーが一つだけ、真冬に切られている暖房機。 にもかかわらずピカピカの美術回廊。歴史のあるお宿のコレクション自慢はよくわかりましたが、まずはお客の居心地からお金をかけていただきたなと思ってしまいました。最後に旅館を出るとき、こちらからありがとうございましたとご挨拶しましたが、お返事はありませんでした。滞在して悲しくなるお宿は初めてです。 ##### TOMOE Stayed 1 night in Feb 2019 ### 6/10 Okay #### Verified traveller 8 Jan 2019 Liked: Cleanliness, staff & service, room comfort Very nice location (in the hills, near the bus stop, 10 mins from Ashi lake). Easy check-in (although English is nearly non-existent). Good structure, rooms are nice and wide, traditional futon beds, hot fans and air conditioning. Working at the garden since like a year. Did not found any onsen/public bath. A little overpriced for what it has to offer. ##### Verified traveller Stayed 1 night in Jan 2019 ### 8/10 Good #### Bruno 21 May 2018 Disliked: Staff & service #### Décevant ... Hôtel traditionnel décoration sympa très bien placé onsen très agréable par contre déçu par le service le soir dîner kaiseki très bon deux choix d'horaires 18h ou 18h30 service trop rapide à 19h20 sans avoir eu le dessert on nous a mis dehors en nous disant closing Time moins d'une heure pour manger c'est très limite pour un repas avec autant de plats différents même chose pour le buffet du petit déjeuner à peine servi le buffet était débarrasser... Pour un hôtel de ce prix là c'est très décevant ... entretien général très limite chasse d'eau cassée, rideaux piqués...bref très moyen pour le prix .. ##### Bruno Stayed 2 nights in May 2018 ### 6/10 Okay #### Yoichiro 13 May 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### 残念の一言に尽きます 宿泊するのは初めてですが、２０年以上前には日帰りで何回も入浴していました。 ２種類の温泉が楽しめ、落ち着いた木の浴槽も気に入っていましたので、是非にと思い今回は２泊してみましたが、正直な気持ちを言わせてもらえれば残念の一言に尽きます。 お気に入りの浴室は取り壊されており、露天風呂つきの大浴場は泉質も浴室も以前のような満足できるものではありませんでした。 １０００円／１人の別料金で２種類の温泉を楽しめる貸切りの浴室があると聞き利用しましたが、泉質はともかくとして、狭いうえに清掃も行き届いておらず満足感はありませんでした。 ３００年の伝統を誇る箱根の老舗旅館であれば、もっとしっかりして欲しいと心から思いました。 ##### Yoichiro ### 6/10 Okay #### winnie, Malaysia 28 Mar 2018 Liked: Room comfort Disliked: Staff & service #### Nice traditional Japanese inn with onsen The hotel is nice however the access to its remote location is terrible during winter or early spring when snowing. The only public bus to this Ryokan stopped operating. We had to take very expensive taxi (>8000yen) to reach this place. getting out of it on next day is even harder as there is no taxi coming to this Ryokan and the hotel staff asked us to walk 40mins to the nearest train station! It was still snowing that time and we had 3 kids with us! It is not possible for us to walk this far with big luggage’s as well. Luckily we finally able to get he Hotel staff to send us to the train station in his own car. Really thanks to the 2 young men tnb he didn’t front desk. front desk can’t speakers mich English as well... ##### winnie Stayed 1 night in Mar 2018 ### 10/10 Excellent #### Chen, Canada 23 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Japanese style ryokan This was my first time staying at an onsen ryokan, but it was much better than expected. The staff was friendly, helpful, and professional. The room was roomier than what I imagined, but I guess I was staying at a place meant for two people by myself. Dinner was excellent, and the breakfast buffet was great too. Dinner was fully Japanese while the breakfast was continental with a heavy Japanese slant. The onsens were great. I'd recommend using the bath in the early afternoon or the early morning before people start arriving if you are not comfortable with stares. The outside bath was a bit small but charming. The only bad thing I can say about this place was the fact that it's a bit old, but that's to be expected from some place that's more than 300 years old. It was very clean though. Will stay again, next time with another person to play table tennis with. ##### Chen Stayed 1 night in Mar 2018 ### 10/10 Excellent #### Verified traveller 26 Jan 2018 Liked: Cleanliness, staff & service, room comfort 非常に趣のある旅館でした。 チェックインもスムーズでしたし 料理も美味しかったです。 お風呂のシャワーが点検中ということで 水圧が弱かったのが多少残念でしたが、 温泉の質は抜群でした。 布団もふかふかで快眠できました。 朝食はバイキングで品数も多く 楽しい朝食でした。 全体的申し分なくにいい旅館でした。 ただ一点、近くの駅までの送迎バス等があると 良かったかなと思います。 また、利用させて頂きたいと思います。 ##### Verified traveller Stayed 1 night in Jan 2018 ### 10/10 Excellent #### Skye 16 Jun 2017 Liked: Cleanliness, staff & service, room comfort Hotel is abit dated and onsen abit old, but I enjoyed the rustic feeling.Excellent service and delicioilus kaiseki dinner, more than made up for everything ##### Skye Stayed 1 night in Mar 2017 ### 6/10 Okay #### Verified traveller 7 Feb 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### 硫黄泉を満喫 建物自他は歴史を感じる古さですが部屋は広く清潔です。 景色は道路側でしたが三階の角部屋で静かでした。 掛け布団は羽毛で温かく良かったのですが、敷き布団が薄かった！何より枕が低すぎで寝ずらい！赤ちゃん用!?って思えるほど。 夕食はは美味しかったです♪ ワカサギの天ぷらと牛筋の塩鍋が美味しかった！ 温泉は大好きな硫黄泉で満喫できました。 今回は貸し切り風呂の正徳の湯が目当てで宿泊しましたが、別料金で30分2000円なのが、、 せめて45分位にして欲しい。 ![](https://a.travel-assets.com/ugc/hotel-reviews/s1973-p7ac82050-ecf4-11e6-81c2-9ac011b92c68-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s970-p8726c860-ecf4-11e6-95d6-d6dabd773de3-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller ### 8/10 Good #### EONJOO 17 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 친절함과상냥함이있는 료칸 직원분들이 너무 친절하고 좋았습니다! 한마디한마디에도 세심한 배려를 해주셨고 다른 료칸을 찾아간다고 하니 지도를 출력해주고 길을 알려주셨습니다 정말 너무너무 친절해서 기억에 남습니다 료칸의 정원도 너무나 예쁘고 객실에서 바라본 풍경도 백점만점에 백점입니다 단지 료칸주변에 편의점이라든지 다른 이용시설이 전혀없어서 미리 준비만 해간다면 더욱 완벽한 연휴를 보낼구있는 곳일겁니다 ##### EONJOO ### 8/10 Good #### Verified traveller 10 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 温泉の泉質がよかったです。 ８０歳になる父親の誕生祝を兼ねて両親・夫婦で泊まりました。冬の滞在でしたので、廊下が寒いとか不満な点はありましたが、温泉の泉質がよく、また、食事も質・量ともに満足できるもので、両親ともに大いに満足していました。また箱根に行った際には宿泊先の候補にします。 ##### Verified traveller ### 10/10 Excellent #### Verified traveller 13 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Homely yet well-built ryokan outside the main area Located just outside the main Hakone area (10 mins by bus from Moto-Hakone), the ryokan is located in a small residential village without any other touristy developments around it. Thus it was surprising to find such a well-developed ryokan, that can cater to large crowds, rather than the usually smaller minshuku, in such an area. Facilities were well developed, with an indoor garden, 2 distinct baths, a small souvenir shop and basically everything you should and would expect from a ryokan. Place was clean and spacious as well. Food too was great. Dinner was kaiseki style with dishes that are visibly Japanese, yet something I have not eaten anywhere else before. Breakfast was a Japanese/Western-style buffet that had a very good range of items. ##### Verified traveller ### 6/10 Okay #### Hiang 14 Nov 2016 Liked: Staff & service Disliked: Property conditions & facilities Property is a bit old and badly needs a renovation. 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