Title: Hotel de Yama, Hakone Lake Side Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel de Yama, Hakone Lake Side Rejuvenate your senses by relaxing in an indoor mineral hot spring followed by fresh air from strolling through gardens. ## Photo gallery for Hotel de Yama, Hakone Lake Side ![Public bath - Hotel de Yama, Hakone Lake Side (Hakone)](https://images.trvl-media.com/lodging/19000000/18760000/18760000/18759952/00223cc4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily full breakfast (JPY 2662 per person) - Hotel de Yama, Hakone Lake Side (Hakone)](https://images.trvl-media.com/lodging/19000000/18760000/18760000/18759952/c79d1887.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa reception - Hotel de Yama, Hakone Lake Side (Hakone)](https://images.trvl-media.com/lodging/19000000/18760000/18760000/18759952/9cb2d335.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily full breakfast (JPY 2662 per person) - Hotel de Yama, Hakone Lake Side (Hakone)](https://images.trvl-media.com/lodging/19000000/18760000/18760000/18759952/283cb584.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs - Hotel de Yama, Hakone Lake Side (Hakone)](https://images.trvl-media.com/lodging/19000000/18760000/18760000/18759952/5ed84828.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Hotel de Yama, Hakone Lake Side near the serene shores of Lake Ashi. Relax in the indoor mineral hot spring or unwind with a massage and spa services. Enjoy shopping on site, savor meals at one of two restaurants, and connect with free in-room WiFi. Take a stroll through the garden or grab a coffee at one of two coffee shops/cafes. ## Reviews 9.2 Wonderful ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £170 22 Dec - 23 Dec ## Room options ### Check availability for these dates Tonight [Dec 21 - Dec 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 22 - Dec 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 2 of 2 rooms ### View all photos for Standard Twin Room ![Standard Twin Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18760000/18760000/18759952/9950a403.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 9.8 Exceptional 31 reviews ### Highlights Balcony or patio Air conditioning Fridge Flat-screen TV Premium bedding Blackout curtains Bidet Shower/bath combination - 327 sq ft - Sleeps 3 - 2 Large Single Beds and 1 Single Bed OR 2 Large Single Beds ### View all photos for Triple Room, Non Smoking, Garden View ![Triple Room, Non Smoking, Garden View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18760000/18760000/18759952/312adfa5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Non Smoking, Garden View 8.0 Very good 7 reviews ### Highlights Balcony or patio Air conditioning Fridge Flat-screen TV Premium bedding Blackout curtains Bidet Shower/bath combination - 484 sq ft - Sleeps 3 - 3 Large Single Beds ## You may also like Ad ![(Loft included)Dog Friendly, Non Smoking | Bathroom | Separate bathtub and shower, spring water bathtub, rainfall showerhead](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101810000/101807800/101807754/921a4370_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### RakutenSTAY FUJIMITERRACE HakoneAshinoko Motohakone - Kitchen - Washing machine - Dryer - Parking included 9.6 Exceptional 286 reviews £250 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hakone-Hotels-RakutenSTAY-FUJIMITERRACE-HakoneAshinoko.h101807754.Hotel-Information?chkin=2026-1-7&chkout=2026-1-8&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=f6138d07-3c33-4c58-a49d-470bc9f99fef&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/48700/48627/5804cb59_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fujiya Hotel Miyanoshita - Pool - 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Breakfast included - Spa - Parking included - Free Wi-Fi 9.2 Wonderful 67 reviews £576 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hakone-Hotels-THE-HIRAMATSU-HOTELS-RESORTS-SENGOKUHARA.h19514870.Hotel-Information?chkin=2026-1-6&chkout=2026-1-7&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=f6138d07-3c33-4c58-a49d-470bc9f99fef&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hotel-De-Yama.h18759952.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hotel-De-Yama.h18759952.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.20462%2C139.02199&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xFlCjrOs4ODd4ha1AAr40LaKLfw=) 80 Motohakone, Hakone, Kanagawa-ken, 250-0522 #### What's nearby - Fuji-Hakone-Izu National Park \- 1 min walk \- 0.0 miles - Lake Ashi \- 3 min walk \- 0.2 miles - Hakone Shrine \- 8 min walk \- 0.4 miles - Hakone Komagatake Ropeway \- 4 min drive \- 1.3 miles - Hakone-en Aquarium \- 4 min drive \- 1.3 miles #### Getting around - Kowakidani Station - 10 min drive - Hakone Miyanoshita Station - 12 min drive - Tokyo (HND-Haneda) - 84 min drive #### Restaurants - ‪箱根神社 お休処 (権現からめもち) - ‬6 min walk - ‪Bakery & Table 箱根 - ‬15 min walk - ‪芦ノ湖 ラ・テラッツァ (La Terrazza) - ‬14 min walk - ‪深生そば - ‬15 min walk - ‪箱根バターサンド Sun San D - ‬13 min walk ## About this property ### Hotel de Yama, Hakone Lake Side Hotel near Lake Ashi Located close to Hakone Shrine and Kuzuryu Shrine, Hotel de Yama, Hakone Lake Side provides an indoor mineral hot spring (onsen), a terrace and shopping on-site. Treat yourself to a massage or other spa services. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with 2 coffee shops/cafes and a garden. You'll also find perks such as: - Free self-parking - Full breakfast (surcharge), concierge services and a front desk safe - A lift, wedding services and meeting rooms - Guest reviews say great things about the helpful staff Room features All 89 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning. Other conveniences in all rooms include: - Bidets, free toiletries and hairdryers - Balconies or patios, fridges and electric kettles ## Similar properties ![Property amenity](https://images.trvl-media.com/lodging/18000000/17830000/17821600/17821569/5eb4ad36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Ashinoko Hanaori Motohakone - Spa - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 1,330 reviews £174 8 Jan - 9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=17821569&PinnedHotelID=17821569&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/3000000/2880000/2875900/2875806/a7819c56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Yunohana Prince Hotel Ashinoyu - Hot tub - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 123 reviews £213 20 Jan - 21 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=2875806&PinnedHotelID=2875806&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1744100/1744081/1b1d4881.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Prince Hakone Lake Ashinoko Motohakone - 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2 coffee shops/cafes - 2 restaurants - A bar/lounge ### Things to do - Full-service spa - Shopping ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Wedding services ### Business services - 3,305 square feet of conference space - Meeting rooms ### Outdoors - Garden - In a national park - In the mountains - On a lake - Terrace ### Full-service spa - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - Banquet hall - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Limited room service - Minibar - Refrigerator - Restaurant dining guides ### More - Air conditioning - Desk - Iron/ironing board on request - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 9:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for JPY 6000.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately JPY 2662 for adults and from JPY 1210 for children - Rollaway bed fee: JPY 6000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Odakyu Yama No Hotel Hakone Odakyu Yama No Hakone Odakyu Yama No Odakyu Yama No Hotel Yama, Hakone Lake Side Hakone Hotel de Yama, Hakone Lake Side Hotel Hotel de Yama, Hakone Lake Side Hakone Hotel de Yama, Hakone Lake Side Hotel Hakone ## Frequently asked questions ### Is Hotel de Yama, Hakone Lake Side pet-friendly? ### How much does it cost to stay at Hotel de Yama, Hakone Lake Side? ### How much is parking at Hotel de Yama, Hakone Lake Side? ### What time is check-in at Hotel de Yama, Hakone Lake Side? ### What time is check-out at Hotel de Yama, Hakone Lake Side? ### Where is Hotel de Yama, Hakone Lake Side located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel de Yama, Hakone Lake Side Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 216 8 - Good 80 6 - Okay 17 4 - Poor 12 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### María 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our stay! The hotel is so beautiful, and the area breathtaking, the staff was very welcoming and nice, the room was the perfect place to relax after a long day ##### María Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Edrian 8 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very accomodating Staff ##### Edrian Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Wade 14 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful manicured grounds with easy to walk paths, amazing mountain and lake views with passing ships. Also great views of Mt.Fuji. Peacefull and quiet, ![A Grand Hotel](https://a.travel-assets.com/ugc/hotel-reviews/2e8ba542-8704-45e6-9183-bb3f0b123e3f-1760466766470.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Church on Property](https://a.travel-assets.com/ugc/hotel-reviews/3220c130-8004-44c1-8321-ef66cc614db6-1760466860131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Mt.Fuji from our Patio](https://a.travel-assets.com/ugc/hotel-reviews/c9d5d93c-880c-4185-a383-3af633d5ba4d-1760466923792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wade Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Nicholas 7 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent hotel with friendly staff, great customer service, and fantastic location! ##### Nicholas Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Catherine 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect lake side hotel in Hakone. The oversized room had more than enough space for three of us plus our luggage. The staff was very warm and friendly. We chose not to have dinner at the hotel but we did visit the French restaurant for breakfast and it was wonderful. The food was delicious and the staff was very attentive. The onsen was also enjoyed. Great property and I would definitely stay again. ##### Catherine Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Richard 28 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities nice location and beautiful hotel. excellent transit between hotel to local center. great services. ##### Richard Stayed 4 nights in May 2025 ### 10/10 Excellent #### James 29 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful hotel I really enjoyed my time at this stately hotel. The staff are beyond helpful, the room was very comfortable, and the baths were just what I needed after a long day exploring the region. The restaurant was able to accommodate my gluten-free needs for breakfast and the shuttle bus from Motohakone was great. This is a region that needs to be experienced and this is the place to do it in comfort. ##### James Stayed 2 nights in Jul 2025 ### 8/10 Good #### Jinhu 13 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities The view from the room is beautiful. Good experience with the public bath onsen, first time for my son, he enjoyed it. Great staff, very nice and polite. Loved everything except the noise from the bath tub and sink. ##### Jinhu Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### GLEB 11 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great location facing the lake; shopping and museums in the area; history and culture all around you ##### GLEB Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Jenny 21 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful view ##### Jenny Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Nash 4 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome onsen and beautiful garden. Nice location next to Lake Aishi with a good restaurant and nice little shop. Room was ok, but purposely didn't spend much time in there. Would stay again. ##### Nash Stayed 1 night in May 2025 ### 10/10 Excellent #### Zhichao 19 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very nice and quiet place ##### Zhichao Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Sherry 9 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Besides the beauty of the area. The staff is amazingly knowledgeable helpful and genuinely kind. Stay here! Location is just lovely! ##### Sherry Stayed 1 night in Nov 2024 ### 8/10 Good #### Erwin 13 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to the lake and sightseeing cruise as well as the shrine. ##### Erwin Stayed 5 nights in Aug 2023 ### 10/10 Excellent #### erin 23 Apr 2025 Liked: Cleanliness, property conditions & facilities, room comfort The stay went very well. The sights and scenery were elite and remarkable. The food service was well put together and efficient. I appreciated that the hotel works with a luggage delivery service and helped make the stay a little more convenient apart from trying to send the luggage to Narita airport the day before we left and they were unable to. The hotel and the room were beautiful and the view from the room was great ##### erin Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Zheela 25 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Peaceful and very beautiful place, great hot spring pool. Not walkable but there is a shuttle bus from hotel. ##### Zheela Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Catherine 30 Dec 2024 Liked: Property conditions & facilities Disliked: Staff & service Hotel room has a good view facing lake and is clean. The breakfast is very limited. It is hard to get around, very hard to call a taxi. The hotel has a shuttle bus to bus station. ##### Catherine Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Harmeet 5 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a magical place! It's straight out of a fairy tale!! I would love to visit again. Such comfortable rooms, beautiful views of Mt. Fufi and Lake Ashi, and lovely restaurants. The onsen is the icing on the cake. Staff are super friendly and efficient as well. Breakfast is also top class! ##### Harmeet Stayed 2 nights in Oct 2023 ### 8/10 Good #### Michael 11 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice atmosphere. Onsen relaxing. Could offer breakfast alternatives and coffee/croissant in the morning instead of japanese breakfast (delicious) only ##### Michael Stayed 2 nights in Sep 2023 ### 8/10 Good #### Arie 27 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is nice and on the higher end. The grounds are magnificent and the view to the lake is wonderful. In a nice day (which we had) you can see Fuji mountain clearly from the terrace. The only downsides were the bar with a bit of a gloomy vibe and a lack of a snack shop (as there is nothing open in the evening within walking distance from the hotel). Overall a great stay and I hope to return there in the future. ##### Arie Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Choi Wing Elaine 9 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Trip to mountain Fuji The service is good n the staff is friendly. We would like to visit them again in other time if possible. The only thing is the menu which has been fixed without any flexibility based on customer’s need. ##### Choi Wing Elaine Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Julie 30 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful gardens with incredible view of Mt Fuji This is a very luxurious hotel with a nice onsen. Beautiful gardens and incredible view of Mt Fuji if you are on the garden side which I think on the rooms are facing the garden and lake. Nice paths through the trees to the shrine and “downtown” area but don’t plan a run, it’s made of cobblestone type bricks so your ankles would suffer. Shuttle to/from downtown every 20 minutes if you don’t want to walk. ##### Julie Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Yeh-Lan 19 Sept 2023 Service with consideration. ##### Yeh-Lan Stayed 4 nights in Sep 2023 ### 8/10 Good #### Blanca 11 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful and immaculate gardens. Beautiful views of Mount Fuji and the lake. Excellent location, breakfast, and shuttle service. Did not give perfect score because there is only public bath option available; and, you must have a reservation to eat dinner at the Japanese restaurant and that was not communicated to me at check-in. There is however the option for room service to order a Japanese meal at a reasonable price. ##### Blanca Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Mitsuko 9 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Overall very nice stay , very beautiful garden . We stayed 45years ago . One thing we didn’t like about is Japanese Breakfast and European breakfast were served in a different room so , there are no flexibility for choice. We had to choose one or the other before you go . And like set of bento box . 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