Title: Hakone Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hakone Hotel Lakefront hotel with 2 restaurants and bar/lounge ![View from property](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/c0deb28e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/781b4146-9e42-40b3-b374-0a0381554b08-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![View from room](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/ce4d3824.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Public bath](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/830de2ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/96b7e041.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hakone Hotel, near Hakone Shrine, offers a peaceful retreat with two hot springs and an indoor mineral onsen. Relax in the garden between meals at either restaurant. Guests appreciate the helpful staff and free WiFi throughout. 8.8 Excellent ## Popular amenities - - Bar - Housekeeping - Air conditioning - Parking included - Free WiFi £206 11 Nov - 12 Nov ## Room options ### Check availability for these dates Tonight [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 20 of 20 rooms ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/ebc71970.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ![Double Room with Lake View, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/b582ccd1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Lake View, Non Smoking 10.0 Exceptional 1 review ### Highlights Individually furnished Air conditioning Heating Free cots/infant beds Fridge LED TV Separate bedroom Private bathroom - 427 sq ft - Lake view - Sleeps 2 - 1 King Bed ![Suite with Balcony and Lake View, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/f9762a35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Balcony and Lake View, Non Smoking 10.0 Exceptional 1 review ### Highlights Balcony Individually furnished Air conditioning Heating Free cots/infant beds Fridge LED TV Separate bedroom - 890 sq ft - Lake view - Sleeps 2 - 2 Double Beds ![Superior Twin Room with Lake View, Non Smoking (Upper floor) | 1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/732fee47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room with Lake View, Non Smoking (Upper floor) 10.0 Exceptional 2 reviews ### Highlights Individually furnished Air conditioning Heating Fridge LED TV Separate bedroom Private bathroom Hairdryer - 409 sq ft - Lake view - Sleeps 4 - 2 Single Beds ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/970a2a9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Fourth Room with Lake View, Non Smoking ### Highlights Balcony Separate dining area Individually furnished Air conditioning Heating Fridge LED TV Separate bedroom - 1184 sq ft - Lake view - Sleeps 6 - 4 Single Beds ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/w641h440x0y0-ccd1090d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Fourth Room - Sleeps 4 ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/w643h440x0y0-5dc9bff2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Lake View, Non Smoking with French Dinner at 6 Pm - Sleeps 2 ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/3a00dbff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room-Non-Smoking - Sleeps 3 ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/a2371c33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room (Upper floor) - Sleeps 2 ![Coffee and/or coffee maker](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/9be6fbc3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room-Non-Smoking - Sleeps 6 ![Moderate Twin Room, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/5fe79552.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room, Non Smoking 8.8 Excellent 5 reviews ### Highlights Individually furnished Air conditioning Heating Fridge LED TV Separate bedroom Private bathroom Hairdryer - 356 sq ft - Partial lake view - Sleeps 5 - 2 Large Single Beds ![Superior Twin Room with Lake View, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/28178726.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room with Lake View, Non Smoking 9.0 Wonderful 14 reviews ### Highlights Individually furnished Air conditioning Heating Fridge LED TV Separate bedroom Private bathroom Hairdryer - 391 sq ft - Lake view - Sleeps 5 - 2 Large Single Beds ![Junior Suite with Balcony and Lake View, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/7eaf28aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite with Balcony and Lake View, Non Smoking 8.0 Very good 1 review ### Highlights Balcony Individually furnished Individually decorated Air conditioning Heating Fridge LED TV Separate bedroom - 605 sq ft - 1 bedroom - Lake view - Sleeps 5 - 2 Large Single Beds ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/8db130fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese style Room with Lake View, Non Smoking 8.0 Very good 1 review ### Highlights Individually furnished Air conditioning Heating Free cots/infant beds Fridge LED TV Separate bedroom Free extra futon mattress - 961 sq ft - Lake view - Sleeps 6 - 2 Single Futons ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/ebc71970.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite With Balcony - Sleeps 1 ![Dining](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/fcc6456d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room With Lake View-Non-Smoking - Sleeps 6 ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/5440485a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite With Lake View - Sleeps 2 ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/3a00dbff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room - Sleeps 2 ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/w643h440x0y0-5dc9bff2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room with Lake View - Sleeps 2 ![1 bedroom, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/0f5a72f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Hotel.h2308619.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Hotel.h2308619.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.19046%2C139.02638&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-OPmQE7TYy6WbyT8LxZFZtSRr4o=) 65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521 #### What's nearby - Hakone Ekiden Museum - 3 min walk - 0.2 miles - Lake Ashi - 6 min walk - 0.4 miles - Hakone Shrine - 6 min drive - 1.7 miles - Hakone Kowakien Yunessun - 18 min drive - 4.6 miles - Hakone Open Air Museum - 19 min drive - 4.9 miles #### Getting around - Kowakidani Station - 9 min drive - Hakone Miyanoshita Station - 11 min drive - Tokyo (HND-Haneda) - 96 min drive #### Restaurants - ‪箱根神社 お休処 (権現からめもち) - ‬5 min drive - ‪Bakery & Table 箱根 - ‬18 min walk - ‪カフェ湖紋 - ‬2 min walk - ‪芦ノ湖 ラ・テラッツァ (La Terrazza) - ‬3 min drive - ‪cafe KOMON 湖紋 - ‬2 min walk ## About this property ### Hakone Hotel Upscale hotel near Lake Ashi Near Hakone Shrine, Hakone Hotel provides an indoor mineral hot spring (onsen), a garden and a bar. For some rest and relaxation, visit the 2 hot springs. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi. Other perks include: - Free self-parking - Cooked-to-order breakfast (surcharge), hot springs on-site and a front desk safe - A banquet hall, a vending machine and 1 meeting room - Guest reviews give top marks for the helpful staff Room features All rooms are individually furnished, and have comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and desk chairs. More amenities include: - Bathrooms with separate baths/showers and toilets with electronic bidets - Wardrobes/cupboards, fridges and coffee/tea makers ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1744100/1744081/1b1d4881.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Prince Hakone Lake Ashinoko Motohakone - Spa - Parking included - Free WiFi - Restaurant 8.8 Excellent 808 reviews £216 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=1744081&PinnedHotelID=1744081&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/6000000/5710000/5709000/5708962/9d1ab4cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yumoto Fujiya Hotel Yumoto - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,010 reviews £187 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=5708962&PinnedHotelID=5708962&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/15000000/14910000/14905400/14905327/33996fa6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Laforet Hakone Gora Yunosumika Gora - 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Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,312 reviews £424 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=17821569&PinnedHotelID=17821569&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Twin Room (4th Floor, Fuji Mountain View) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18760000/18760000/18759952/77d0a645.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel de Yama, Hakone Lake Side Motohakone - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 308 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=18759952&PinnedHotelID=18759952&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/105000000/104870000/104862400/104862373/d0c139dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### YuYu Hakone - Private Open Air Onsen Usage Guaranteed Motohakone - Pet-friendly - Parking included - Free WiFi - Air conditioning 8.6 Excellent 134 reviews £117 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=104862373&PinnedHotelID=104862373&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site parking ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,500 to 3,500 for adults and JPY 900 to 2,100 for children - 2 restaurants - A bar/lounge ### Things to do - 2 hot springs ### Family friendly - In-room refrigerator ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) ### Business services - Meeting room ### Outdoors - Garden - On a lake ### Spa - 2 hot springs - Hot springs open from 2:00 PM - midnight - Hot springs water temperature - 41 ºC - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchairs on site ### More - 1 building - 4 floors - Banquet hall - Built in 1923 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Toilet with electronic bidet - Toothbrush and toothpaste - Towels provided ### Entertainment - 65-inch LED TV ### Food and drink - Coffee/tea maker - Free bottled water - Refrigerator ### More - Air conditioning - Desk - Desk chair - Heating - Individual furnishings - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 6:30 AM - midnight Front desk staffed during limited hours Meals and bedding are not included in the Breakfast Included rate for children ages 0-5. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately JPY 3500 to 3500 for adults and JPY 900 to 2100 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Hot springs access available from 2:00 PM to midnight The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is not required for transport to and from this property Guests with tattoos are not able to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hakone Hotel Hotel Hakone Hakone Hotel Machi Hakone Hotel Hotel Hakone Hotel Hakone Hakone Hotel Hotel Hakone ## Frequently asked questions ### Is Hakone Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hakone Hotel? > As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Hakone Hotel on 11 Nov 2025 start from £205.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Hotel.h2308619.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hakone Hotel? > Self-parking is free at this property. ### What time is check-in at Hakone Hotel? > Check-in start time: 3 PM; check-in end time: 11 PM. ### What time is check-out at Hakone Hotel? > Checkout is at 11 AM. ### Where is Hakone Hotel located? > Situated on a lake, this hotel is within a 10-minute walk of Hakone Karakuri Museum and Lake Ashi. Hakone Ekiden Museum and Hakone Checkpoint Museum are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hakone Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.6 Location ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 344 8 - Good 243 6 - Okay 79 4 - Poor 18 2 - Terrible 6 ### 10/10 Excellent #### FERNANDA 24 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan. ##### FERNANDA Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Henry 19 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Scenic view ##### Henry Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### William 23 Apr 2025 Onsen was great! ##### William Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Vincent 6 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry. ##### Vincent Stayed 1 night in May 2025 ### 10/10 Excellent #### Juihsiang 20 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A great hotel with great staff and excellent service. Really enjoyed our short stay at this wonderful hotel. ##### Juihsiang Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Nicholas 4 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place ##### Nicholas Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Verified traveller 14 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### fabulous place to stay! We were pleasantly surprised by the quality of this hotel! Incredible views, comfortable and upscale. ##### Verified traveller Stayed 2 nights in Nov 2022 ### 10/10 Excellent #### Kevin K 21 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A comfortable hotel with amazing views Hakone Hotel is an older hotel that is well maintained with the staff creating a beautiful and comfortable atmosphere. The hotel is designed so that all rooms have a view of lake Ashi that is enhanced by a large picture window. We will definitely choose this hotel if we return to Hakone ![Example 1 of the view from the room](https://a.travel-assets.com/ugc/hotel-reviews/073B76E43116E4007A131D0560E631EC0526F34D1716370675416.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Mount Fuji can been seen from the room](https://a.travel-assets.com/ugc/hotel-reviews/A4CF05E430E3393608755B5F7AE91BFF8EF7CB8E1716370867281.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Example 2 of the view from the room](https://a.travel-assets.com/ugc/hotel-reviews/D129AE38BE44DCF6CAC3530185B1688514137D951716370877985.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hakone Hotel from the cruise ship](https://a.travel-assets.com/ugc/hotel-reviews/5F42D4D1FD186B57EA4865BEB145859238A974DF1716370882148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kevin K Stayed 1 night in May 2024 ### 10/10 Excellent #### Deisy 24 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty. ##### Deisy Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Bofei 7 Sept 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The hotel is old. The hot spring is too hot ##### Bofei Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Cuong 16 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff. Room was very clean and spacious. Hotel is right next to the Pirate cruise ship and Tozan Bus Station. ##### Cuong ### 10/10 Excellent #### Saori 21 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel locates right next to Lake Ashinoko and you can see beautiful scenery of the lake and Mt.Fuji. Staff are very professional. We were able to spend a great peaceful time. ##### Saori Stayed 1 night in Oct 2023 ### 10/10 Excellent #### John 5 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful room! ##### John Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Michael 26 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Place! Perfect Location! The place is amazing. Big room, high ceilings. Great view! On the negative side elevator doesn’t go to the 2nd floor rooms. ##### Michael Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Annie 25 Mar 2024 Liked: Staff & service, amenities, property conditions & facilities Great location & great view of lake Ashi. Osen was enjoyable & nice. Walkable to river cruise. Didn’t like diner and breakfast that much, very small portions and minimal selections. ##### Annie Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Joanne 4 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Serene and comfortable We reserved Junior Suite with a balcony and view of the lake. Our room was spacious and the view was gorgeous. The room was also very spacious and comfortable. Hakone Hotel is walking distance to the Hakone shrine (which is also easily accessible by bus) as well as the Hakone Checkpoint and Onshi-Hakone Park. We highly recommend this hotel! ##### Joanne Stayed 1 night in Mar 2024 ### 8/10 Good #### Esther 10 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Front desk was going to charge us again for our child even when my reservations that was prepaid showed 2 adults & 1 child. I had to keep insisting even when I showed our booking included a child. ##### Esther Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Kaitlin 9 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hakone Hotel is beautiful. I definitely recommend a lake view room because you can see Mt. Fuji from your room on a clear day! The hotel staff were very nice. English friendly for foreigners. The area is quiet. There are a few places to eat in the area and a short bus ride to the next town for more restaurants and convenience store. We didn’t eat at the hotel restaurant but the hotel bar was nice. If you have the hakone free pass, there is a bus stop right in front of the hotel so it is easy to get to. ![](https://a.travel-assets.com/ugc/hotel-reviews/5096E4C4FFA1F70E5D720F85436E69DDB61D34851683648763084.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BCC5F79493F3408860EE395AFA8B8B82175E9AFB1683648761920.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/557A55255985E93772907C337149053F056AC92A1683648759269.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kaitlin Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Andrea 8 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful hotel overlooking Lake Ashi. It's conveniently located next to Hakone-machi port where the pirate ship stops. The room we stayed in was spacious with a bathtub and had an excellent view of the lake. Although Mt Fuji was not visible due to cloudy weather, we still had breathtaking views of the other mountains across the lake. There are two hot springs in the hotel for guests. The hotel also has drinks for guests at the lounge in the morning and evening. The restaurant in the hotel serves French food so it was disappointing that we were unable to have some authentic Japanese meals for dinner and breakfast at the hotel. The area is very quiet and there is no convenience store near the hotel. Only one restaurant was open for dinner near the hotel on the day we checked in. ##### Andrea ### 8/10 Good #### Alisa 13 Sept 2023 Liked: Cleanliness, amenities, property conditions & facilities This is a lovely hotel with an amazing view and close to the pirate ship and bus if you plan to do the Hakone loop. The room we had was a good size and had a beautiful lakefront view. The hotel also has a bar and restaurant with an amazing view as well but it is very overpriced. The happy hour had a couple of random drinks and beer on it but no food. The unfortunate part is that there aren’t many other options around so you feel a bit trapped and taken advantage of. The restaurant is huge but requires a reservation be made and it must be done no later than 5pm which seemed silly as the night we were there, only a single table was occupied and it was only 1 person! The price for the entrees were outrageous- so we wouldn’t have eaten there in any event. An average entree was $90 and up from there. Wine we ordered in the bar was $23 per glass. We don’t have a problem paying that although there was only 1 type of wine to choose from. I would recommend the hotel due to the beautiful location and view but they need to improve their offering at the bar and restaurant. Staff at the bar could also be more attentive as they spent more time polishing the glasses then serving people. ##### Alisa Stayed 1 night in Sep 2023 ### 4/10 Poor #### FEDERICO 9 Dec 2024 Disliked: Staff & service, amenities, property conditions & facilities Booked 2 nights at this “great” hotel, only to find there’s no shuttle from the nearest train station. Instead, I endured a cramped 2-hour bus ride to get there. Upon arrival at 14:00, I wasn’t allowed early check-in. Dining options? Hotel restaurants charging $120 per person or nearby spots that only take cash and close at 16:00. Need an ATM? You’re directed to a 7/11 that’s 2 km away—enjoy the walk, or wait for a $1.50 bus each way. The famed baths—allegedly the hotel’s crown jewel—are small and underwhelming. For $260 a night plus an onsen tax, you’d expect large baths with outdoor options, maybe a cold pool or sauna. Reality? Two baths: one tiny with two hot tubs and another slightly better one with jets and an open-air tub. They alternate between men and women in the morning and evening, so you don’t get to choose. The property itself feels like it peaked 40 years ago—lots of wood and bronze—but luxury is more than hardwood floors and marble columns. It’s about service, and here it’s sorely lacking. Guests must hand in their keys when leaving and retrieve them on return, which can take 2–15 minutes depending on staff. Yes, there are plush lounges with stunning Mount Fuji views. But wine? You need to buy a special 500 yen coin to get a measly 60ml from a dispenser. That’s not luxury—it’s a joke. Avoid this place unless you enjoy overpriced mediocrity dressed up as grandeur. ##### FEDERICO Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Thomas 27 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tolle Sicht auf den See und Mt Fuji. Taxi-, Bus- und Fährenanbindung hervorragend ##### Thomas Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### hiroko 26 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 非常に安全でした。 ##### hiroko Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Javier 24 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hakone Hotel It was amazing ![](https://a.travel-assets.com/ugc/hotel-reviews/0147340a-bd0e-414f-a5b9-7b792ebac92b-1753329401413.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Javier Stayed 2 nights in Jul 2025 ### 8/10 Good #### Jane 9 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4\* hotel and at the end of the stay left a bad impression. 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