Title: Hakone Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hakone Hotel Lakefront hotel with 2 restaurants and bar/lounge ![View from property](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/c0deb28e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Public bath](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/830de2ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/96b7e041.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/c71588c0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/ce4d3824.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hakone Hotel, near Hakone Shrine, offers a peaceful retreat with two hot springs and an indoor mineral onsen. Relax in the garden between meals at either restaurant. Guests appreciate the helpful staff and free WiFi throughout. 8.6 Excellent ## Popular amenities - - Bar - Housekeeping - Air conditioning - Parking included - Free WiFi £300 14 Oct - 15 Oct ## Room options ### Check availability for these dates # Tonight [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=2308619&PinnedHotelID=2308619&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 29 of 29 rooms ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/6ea71e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Fourth Room with Lake View, Non Smoking with French Dinner at 6pm ### Highlights Balcony Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower - 1184 sq ft - Lake view - Sleeps 6 - 4 Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/6ea71e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate twin room, Non Smoking with French Dinner at 6pm ### Highlights Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower Private bathroom - 366 sq ft - Partial lake view - Sleeps 5 - 2 Large Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/6ea71e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Lake View, Non Smoking, with French Dinner at 6pm ### Highlights Balcony Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower - 883 sq ft - Lake view - Sleeps 2 - 2 Double Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/8db130fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese style Room with Lake View, Non Smoking 8.0 Very good 1 review ### Highlights Air conditioning Heating Free cots/infant beds Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower - 961 sq ft - Lake view - Sleeps 6 - 2 Single Futons ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/4d7f9a6f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite with Balcony and Lake View, Non Smoking 8.0 Very good 1 review ### Highlights Balcony or patio Individually decorated Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet - 605 sq ft - 1 bedroom - Lake view - Sleeps 5 - 2 Large Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/6ea71e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Lake View, Non Smoking with French Dinner at 6pm 8.0 Very good 1 review ### Highlights Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower Private bathroom - 431 sq ft - Lake view - Sleeps 2 - 1 King Bed ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/dfc8f27a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room with Lake View, Non Smoking 9.0 Wonderful 13 reviews ### Highlights Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower Private bathroom - 391 sq ft - Lake view - Sleeps 5 - 2 Large Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/6ea71e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior twin room -2nd and 3rd Floor,Non Smoking,with French Dinner at 6pm 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower Private bathroom - 409 sq ft - Lake view - Sleeps 5 - 2 Large Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/5114034f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Lake View, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Free cots/infant beds Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower - 427 sq ft - Lake view - Sleeps 2 - 1 King Bed ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/b851376a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room with Lake View, Non Smoking (Upper floor) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower Private bathroom - 409 sq ft - Lake view - Sleeps 4 - 2 Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/6ea71e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite with Balcony and Lake View,Non Smoking with French Dinner at 6pm ### Highlights Balcony Individually decorated Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet - 592 sq ft - 1 bedroom - Lake view - Sleeps 5 - 2 Large Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/11443671.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Balcony and Lake View, Non Smoking 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Heating Free cots/infant beds Fridge LED TV Separate bedroom Toilet with electronic bidet - 890 sq ft - Lake view - Sleeps 2 - 2 Double Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/849d1e34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room, Non Smoking 8.8 Excellent 5 reviews ### Highlights Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower Private bathroom - 356 sq ft - Partial lake view - Sleeps 5 - 2 Large Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/6ea71e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Rooms, Non Smoking with French Dinner at 6pm ### Highlights Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower Private bathroom - 947 sq ft - Lake view - Sleeps 6 - 2 Single Futons ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/970a2a9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Fourth Room with Lake View, Non Smoking ### Highlights Balcony Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower - 1184 sq ft - Lake view - Sleeps 6 - 4 Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/6ea71e41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior twin room Upper floor, Non Smoking with French Dinner at 6pm ### Highlights Air conditioning Heating Fridge LED TV Separate bedroom Toilet with electronic bidet Separate bath and shower Private bathroom - 409 sq ft - Lake view - Sleeps 4 - 2 Single Beds ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/493c50a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Lake View - Sleeps 2 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/82d41a09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Fourth Room - Sleeps 4 ![Coffee and/or coffee maker](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/9be6fbc3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room-Non-Smoking - Sleeps 6 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/c838e444.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room - Sleeps 2 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/06e7d532.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/e8746ae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room (Upper floor) - Sleeps 2 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/7d2faf49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room-Non-Smoking - Sleeps 3 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/f927f9f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room - Sleeps 2 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/4fbab299.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room with Lake View - Sleeps 2 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/3000000/2310000/2308700/2308619/ab39c9cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Lake View, Non Smoking with French Dinner at 6 Pm - Sleeps 2 ### Suite, Lake View, Non Smoking - Sleeps 2 ### Japanese-Style Room With Lake View-Non-Smoking - Sleeps 6 ### Junior Suite With Balcony - Sleeps 1 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Hotel.h2308619.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Hotel.h2308619.Hotel-Information) ## About the area Located in Hakone, Hakone Hotel is on a lake. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Fuji-Hakone-Izu National Park. Looking to enjoy an event or a game while in town? See what's going on at Odawara Arena, or consider a night out at Fujisan Juku no Mori Ampitheater. Take the opportunity to explore the area for water adventures such as kayaking. [Visit our Hakone travel guide](https://www.expedia.co.uk/Hakone.dx6128315) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.19046%2C139.02638&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-OPmQE7TYy6WbyT8LxZFZtSRr4o=) 65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521 ### What's nearby - Hakone Ekiden Museum - 3 min walk - 0.2 miles - Lake Ashi - 6 min walk - 0.4 miles - Hakone Shrine - 5 min drive - 1.7 miles - Hakone Kowakien Yunessun - 10 min drive - 5.6 miles - Hakone Open Air Museum - 11 min drive - 6.0 miles ### Getting around - Kowakidani Station - 9 min drive - Hakone Miyanoshita Station - 11 min drive - Tokyo (HND-Haneda) - 96 min drive ### Restaurants - ‪Bakery & Table 箱根 - ‬18 min walk - ‪深生そば - ‬18 min walk - ‪箱根バターサンド Sun San D - ‬20 min walk - ‪傳兵衛蕎麦 - ‬2 min walk - ‪Cheese Terrace - ‬3 min drive ## About this property ### Hakone Hotel Upscale hotel near Lake Ashi Near Hakone Shrine, Hakone Hotel provides an indoor mineral hot spring (onsen), a garden and a bar. For some rest and relaxation, visit the 2 hot springs. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi. Other perks include: - Free self-parking - Cooked-to-order breakfast (surcharge), hot springs on-site and a vending machine - 1 meeting room, a banquet hall and a lift - Guest reviews give top marks for the helpful staff Room features All guest rooms at Hakone Hotel have comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes. More amenities include: - Bathrooms with separate baths/showers and toilets with electronic bidets - Fridges, coffee/tea makers and heating ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site parking ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,500 to 3,500 for adults and JPY 900 to 2,100 for children - 2 restaurants - A bar/lounge ### Things to do - 2 hot springs ### Family friendly - In-room refrigerator ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) ### Business services - Meeting room ### Outdoors - Garden - On a lake ### Spa - 2 hot springs - Hot springs open from 2:00 PM - midnight - Hot springs water temperature - 41 ºC - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchairs on site ### More - 1 building - 4 floors - Banquet hall - Built in 1923 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Toilet with electronic bidet - Toothbrush and toothpaste - Towels provided ### Entertainment - 65-inch LED TV ### Food and drink - Coffee/tea maker - Free bottled water - Refrigerator ### More - Air conditioning - Desk - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 6:30 AM - midnight Front desk staffed during limited hours Meals and bedding are not included in the Breakfast Included rate for children ages 0-5. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately JPY 3500 to 3500 for adults and JPY 900 to 2100 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Hot springs access available from 2:00 PM to midnight The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is not required for transport to and from this property Guests with tattoos are not able to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hakone Hotel Hotel Hakone Hakone Hotel Machi Hakone Hotel Hotel Hakone Hotel Hakone Hakone Hotel Hotel Hakone ## Frequently asked questions ### Is Hakone Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hakone Hotel? > As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Hakone Hotel on 14 Oct 2025 start from £300.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Hotel.h2308619.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hakone Hotel? > Self-parking is free at this property. ### What time is check-in at Hakone Hotel? > Check-in start time: 3 PM; check-in end time: 11 PM. ### What time is check-out at Hakone Hotel? > Checkout is at 11 AM. ### Where is Hakone Hotel located? > Situated on a lake, this hotel is within a 10-minute walk of Hakone Karakuri Museum and Lake Ashi. Hakone Ekiden Museum and Hakone Checkpoint Museum are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hakone Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 335 8 - Good 242 6 - Okay 79 4 - Poor 18 2 - Terrible 6 ### 10/10 Excellent #### Vincent 6 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry. ##### Vincent Stayed 1 night in May 2025 ### 10/10 Excellent #### Kelly 11 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive. ##### Kelly Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Katherine 20 Apr 2025 Liked: Cleanliness, staff & service, amenities Beautiful hotel. Junior suite worth the $. Lovely experience. ##### Katherine Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### William 23 Apr 2025 Onsen was great! ##### William Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Mark Anchor 28 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food. ##### Mark Anchor Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Mark 21 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back. ##### Mark Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Julie 30 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious. ##### Julie Stayed 1 night in May 2025 ### 10/10 Excellent #### Jeffery 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location, friendly staffs, great food. Highly recommended! ##### Jeffery Stayed 2 nights in Jan 2025 ### 8/10 Good #### Oleg 26 Mar 2025 Liked: Cleanliness, staff & service, amenities Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel! ##### Oleg Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### CHEOLKYU 11 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities A fantastic view and peaceful environment ##### CHEOLKYU Stayed 1 night in Dec 2024 ### 6/10 Okay #### Lexie 3 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful hotel but we felt a bit lost in time… This hotel has large spacious very clean rooms. The staff are very warm, friendly and helpful. The view of Lake Ashi from our room was amazing. Unfortunately though, the hotel only has a limited and expensive food offering. On the surrounding street, there is no shopping centre and only one or two eateries with very restricted opening hours. I would recommend you have a car if you visit the area for more than a night. The hotel is large but was pretty empty when we were there - It feels like the hotel would do well to re-invent itself to be a little less formal with a wider range of more casual food areas and better use of the outdoor areas. ##### Lexie Stayed 2 nights in May 2025 ### 10/10 Excellent #### eleni 2 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel ! ##### eleni Stayed 1 night in Mar 2025 ### 10/10 Excellent #### David 26 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very relaxing resort stay with great view of Lake Ashi. ##### David Stayed 2 nights in May 2024 ### 8/10 Good #### Jane 9 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4\* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left… ##### Jane Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Sanjiv 29 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji. ##### Sanjiv Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Nicholas 4 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place ##### Nicholas Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Kazue 28 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good view ##### Kazue Stayed 2 nights in Oct 2024 ### 8/10 Good #### Fabio 18 Oct 2024 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it. ##### Fabio Stayed 1 night in Oct 2024 ### 8/10 Good #### Hong 12 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Large spacious room with lake views ##### Hong Stayed 1 night in Apr 2024 ### 4/10 Poor #### Elaine 22 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great view of lake ![](https://a.travel-assets.com/ugc/hotel-reviews/0E456A21EE5B9A2B4C2ED758C512E445C8AAB7721697944460501.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elaine Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Deisy 24 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty. ##### Deisy Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Kevin K 25 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A comfortable hotel with amazing views Hakone Hotel is an older hotel that is well maintained with the staff creating a beautiful and comfortable atmosphere. The hotel is designed so that all rooms have a view of lake Ashi that is enhanced by a large picture window. We will definitely choose this hotel if we return to Hakone ![Example 1 of the view from the room](https://a.travel-assets.com/ugc/hotel-reviews/073B76E43116E4007A131D0560E631EC0526F34D1716370675416.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Mount Fuji can been seen from the room](https://a.travel-assets.com/ugc/hotel-reviews/A4CF05E430E3393608755B5F7AE91BFF8EF7CB8E1716370867281.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Example 2 of the view from the room](https://a.travel-assets.com/ugc/hotel-reviews/D129AE38BE44DCF6CAC3530185B1688514137D951716370877985.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hakone Hotel from the cruise ship](https://a.travel-assets.com/ugc/hotel-reviews/5F42D4D1FD186B57EA4865BEB145859238A974DF1716370882148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kevin K Stayed 1 night in May 2024 ### 10/10 Excellent #### Kevin K 21 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A comfortable hotel with amazing views Hakone Hotel is an older hotel that is well maintained with the staff creating a beautiful and comfortable atmosphere. The hotel is designed so that all rooms have a view of lake Ashi that is enhanced by a large picture window. We will definitely choose this hotel if we return to Hakone ![Example 1 of the view from the room](https://a.travel-assets.com/ugc/hotel-reviews/073B76E43116E4007A131D0560E631EC0526F34D1716370675416.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Mount Fuji can been seen from the room](https://a.travel-assets.com/ugc/hotel-reviews/A4CF05E430E3393608755B5F7AE91BFF8EF7CB8E1716370867281.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Example 2 of the view from the room](https://a.travel-assets.com/ugc/hotel-reviews/D129AE38BE44DCF6CAC3530185B1688514137D951716370877985.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hakone Hotel from the cruise ship](https://a.travel-assets.com/ugc/hotel-reviews/5F42D4D1FD186B57EA4865BEB145859238A974DF1716370882148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kevin K Stayed 1 night in May 2024 ### 10/10 Excellent #### Jon Louis 25 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Onsen was nice, View is amazing, very quiet ##### Jon Louis ### 6/10 Okay #### Bofei 7 Sept 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The hotel is old. 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