Hakone Hotel

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View from room
In-room safe, desk, free cots/infant beds, free WiFi
View from room
View from room

Overview of Hakone Hotel

Hakone Hotel

4.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521

Explore the area

  • Popular LocationHakone Ekiden Museum3 min walk
  • Popular LocationHakone Checkpoint Museum5 min walk
  • Popular LocationLake Ashi1 min drive

Choose dates to view prices

About this area

Hakone

Located in Hakone, Hakone Hotel is on a lake. Hakone Shrine and Odawara Castle are notable landmarks, and some of the area's popular attractions include Hakone Kowakien Yunessun and Mishima Sky Walk. Looking to enjoy an event or a game while in town? See what's going on at Odawara Arena, or consider a night out at Fujisan Juku no Mori Ampitheater. Take the opportunity to explore the area for water adventures such as kayaking.

What's nearby

  • Hakone Karakuri Museum - 2 min walk
  • Hakone Ekiden Museum - 3 min walk
  • Hakone Checkpoint Museum - 5 min walk
  • Lake Ashi - 1 min drive
  • Hakone Kurakake Golf Course - 3 min drive

Getting around

  • Kowakidani Station - 9 min drive
  • Hakone Gora Station - 10 min drive
  • Tokyo (HND-Haneda) - 80 min drive

Restaurants

  • Hakone Karaage Karatto - 18 min walk
  • Bakery&Table 箱根 - 18 min walk
  • Shinsho Soba - 19 min walk
  • Salon De The Rosage - 3 min drive
  • Amazake Chaya Tea House - 4 min drive

About this property

Hakone Hotel

4-star Lakefront hotel near Lake Ashi
2 restaurants, a bar/lounge and a meeting room are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a front desk safe and a vending machine are on-site.
Hakone Hotel offers 48 air-conditioned accommodations with a safe and coffee/tea makers. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, slippers, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–9:30 AM: JPY 3000-3000 for adults and JPY 800-1980 for children
  • 2 restaurants
  • 1 bar

Things to do

  • Hot springs

Family friendly

  • Free cots/infant beds
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Business services

  • A meeting room

Outdoors

  • Garden

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM to midnight

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Phone
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 3 PM - 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staff will greet guests on arrival
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between JPY 3000 and JPY 3000 for adults, and JPY 800 and JPY 1980 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 229 out of 512 reviews
5 - Excellent 45%
Rating 4 - Good. 203 out of 512 reviews
4 - Good 40%
Rating 3 - Okay. 63 out of 512 reviews
3 - Okay 12%
Rating 2 - Poor. 14 out of 512 reviews
2 - Poor 3%
Rating 1 - Terrible. 3 out of 512 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

4.3/5

Eco-friendliness

2/5 Poor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
On the conditions it stated that tattoos may not be allowed but then when I got to the bath house there was a warning that those with tattoos will be removed from the premises. This type of rule his old fashioned and out of date. In most prefectures tattoos are now allowed but still are not in this hotel. Sad.
Stayed 1 night in Nov 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect location and have a beautiful view of lake from our room! Staffs are very friendly, we have good breakfast and Franch dinner too. The room phone is not working, and the bathroom water leaking while shower. Need more maintenance care.
Stayed 2 nights in Nov 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
It was amazing! Friendly staff, who spoke English very well (which we appreciated).
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and warm hotel staff
Staff were very helpful with our baggage when we arrived and even as we depart. They are helpful in providing information around the area. The room was a little too warm in the afternoon and there wasn't a faster way to cool it down, but it encouraged us to proceed with our outdoor plans quickly.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019