Title: Hakone Hisui Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hakone Hisui Hotel in Hakone with sauna and 24-hour front desk ![Hot springs](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/e4931173.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/e7dda4b5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Western-style room, standard(3 persons), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/9a52a5de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/0fb8bc88.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/89e690f5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located beside Hakone Kowakien Yunessun, Hakone Hisui offers a tranquil getaway with complimentary breakfast. Guests can relax in the indoor mineral hot spring, visit the sauna, schedule body treatments, and browse on-site shops while staying connected with free WiFi. 9.4 Exceptional ## Popular amenities - 24/7 front desk - Breakfast available - Room service - Air conditioning - Parking included - Free WiFi £289 11 Dec - 12 Dec ## Room options ### Check availability for these dates Tonight [Nov 12 - Nov 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=4708028&PinnedHotelID=4708028&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=4708028&PinnedHotelID=4708028&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 13 - Nov 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=4708028&PinnedHotelID=4708028&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=4708028&PinnedHotelID=4708028&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4708028&PinnedHotelID=4708028&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4708028&PinnedHotelID=4708028&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=4708028&PinnedHotelID=4708028&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=4708028&PinnedHotelID=4708028&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 4 of 4 rooms ![Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/ebfd169e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking ### Highlights Air conditioning Heating Free minibar items Smart TV Separate bath and shower Bathrobes Hairdryer Private bathroom - 710 sq ft - Sleeps 5 - 2 Double Beds ![Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/60cebe3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking ### Highlights Air conditioning Heating Free minibar items Smart TV Separate bath and shower Bathrobes Hairdryer Private bathroom - 603 sq ft - Sleeps 3 - 2 Double Beds ![Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/95394186.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking ### Highlights Air conditioning Heating Free minibar items Smart TV Separate bath and shower Bathrobes Hairdryer Private bathroom - 603 sq ft - Sleeps 2 - 2 Double Beds ![Western-style room, standard(3 persons), Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/5000000/4710000/4708100/4708028/9a52a5de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Western-style room, standard(3 persons), Non Smoking ### Highlights Private indoor hot tub Air conditioning Heating Free minibar items Smart TV Separate bath and shower Bathrobes Hairdryer - 538 sq ft - Sleeps 3 - 2 Double Beds ## You may also like Ad ![Room amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70380000/70371700/70371655/a46a67b5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY VILLA Hakone Sengokuhara Sengokuhara - Kitchen - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 143 reviews £281 25 Nov - 26 Nov [](https://www.expedia.co.uk/Hakone-Hotels-Rakuten-STAY-VILLA-Hakone-Sengokuhara.h70371655.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=8a40c2b3-35c9-4041-a666-68ecde229c6e&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/48700/48627/5804cb59_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fujiya Hotel Miyanoshita - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 720 reviews £235 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information?chkin=2025-12-3&chkout=2025-12-4&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=8a40c2b3-35c9-4041-a666-68ecde229c6e&top_cur=GBP) Ad ![Hot springs](https://images.trvl-media.com/lodging/2000000/1060000/1050300/1050228/165f4945.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Odawara Resort & Spa Nebukawa - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 773 reviews £156 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hakone-Hotels-Hilton-Odawara-Resort-Spa.h1050228.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=8a40c2b3-35c9-4041-a666-68ecde229c6e&top_cur=GBP) Ad ![Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Bathroom | Separate bathtub and shower, spring water bathtub, designer toiletries](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19520000/19514900/19514870/6f5dfde9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hiramatsu Hotels & Resorts Sengokuhara Sengokuhara - Breakfast included - Spa - Parking included - Free WiFi 9.2 Wonderful 65 reviews £608 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hakone-Hotels-THE-HIRAMATSU-HOTELS-RESORTS-SENGOKUHARA.h19514870.Hotel-Information?chkin=2025-12-8&chkout=2025-12-9&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=8a40c2b3-35c9-4041-a666-68ecde229c6e&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Hisui.h4708028.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Hisui.h4708028.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.26800%2C139.00980&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3go1PrOc9tmW9zP-7UTDbsNKmXE=) 837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631 #### What's nearby - Hakone Venetian Glass Museum - 16 min walk - 0.9 miles - Pola Museum of Art - 3 min drive - 1.3 miles - Ōwakudani - 5 min drive - 2.3 miles - Hakone Ropeway - 7 min drive - 3.3 miles - Hakone Kowakien Yunessun - 9 min drive - 3.6 miles #### Getting around - Kowakidani Station - 8 min drive - Hakone Miyanoshita Station - 9 min drive - Tokyo (NRT-Narita Intl.) - 123 min drive #### Restaurants - ‪じねんじょ蕎麦 箱根九十九 - ‬5 min walk - ‪蔵一 - ‬12 min walk - ‪tea salon Orient Express - ‬7 min walk - ‪Cafe Dining LÜDERA - ‬5 min walk - ‪The Dining 四季彩 - ‬1 min walk ## About this property ### Hakone Hisui Upscale hotel near Hakone Kowakien Yunessun At Hakone Hisui, you can look forward to an indoor mineral hot spring (onsen), a terrace and shopping on-site. For some rest and relaxation, visit the sauna, and indulge in a massage, a body treatment or a facial. The on-site restaurant, ICHIYUU, offers breakfast and dinner. In addition to a garden, guests can connect to free in-room WiFi. Other perks include: - Free self-parking - Cooked-to-order breakfast (surcharge), hot springs on-site and a 24-hour front desk - A vending machine, luggage storage and smoke-free property Room features All guest rooms at Hakone Hisui feature comforts, such as air conditioning and free stocked minibars, in addition to amenities, such as free WiFi and safes. Other amenities include: - Bathrooms with separate baths/showers and hairdryers - 55-inch Smart TVs with digital channels - Heating and phones ## Similar properties ![Reception](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/221f5fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,691 reviews £395 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony view](https://images.trvl-media.com/lodging/38000000/37620000/37610800/37610710/d1496251.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Indigo Hakone Gora by IHG Gora - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 895 reviews £255 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=37610710&PinnedHotelID=37610710&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/7dd49587.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien Ninohira - 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Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free covered self parking on site ### Food and drink - Daily cooked-to-order breakfast available 9:30 AM to 10:00 AM for a fee: JPY 3,300 per person - A restaurant ### Restaurants on site - ICHIYUU ### Things to do - Hot springs - Sauna - Shopping ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - No housekeeping service ### Outdoors - Garden - In the mountains - Terrace ### Spa - Facials - Hot springs - In-room massages - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Dressing gowns - Hair dryer - Private bathroom - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 55-inch smart TV with digital channels ### Food and drink - Free bottled water - Free stocked minibar - Limited room service ### More - Air conditioning - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 8 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: from approximately JPY 3300 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Hakone Hisui Hakone Hisui Inn Hisui Inn Hakone Hisui Hotel Hisui Hotel ## Frequently asked questions ### Is Hakone Hisui pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hakone Hisui? > As of 12 Nov 2025, prices found for a 1-night stay for 2 adults at Hakone Hisui on 11 Dec 2025 start from £289.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Hisui.h4708028.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hakone Hisui? > Self-parking is free at this property. ### What time is check-in at Hakone Hisui? > Check-in start time: 3 PM; check-in end time: 8 PM. ### What time is check-out at Hakone Hisui? > Checkout is at 11 AM. ### Where is Hakone Hisui located? > Located in Sengokuhara, this spa hotel is steps away from Sengokuhara Onsen and Lalique Museum Hakone. Sengokuhara Susuki Prairie and Hakone Venetian Glass Museum are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hakone Hisui Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.4 Location ### 9.6 Staff & service ### 10 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 45 8 - Good 13 6 - Okay 1 4 - Poor 0 2 - Terrible 1 ### 10/10 Excellent #### Victoria 15 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an amazing stay! Will definitely book again in the future. ##### Victoria Stayed 1 night in Oct 2025 ### 10/10 Excellent #### ヒロミツ 28 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ウエルカムドリンクは2本しか無かった。二泊したので、4本欲しいかったです。来年も泊まりたいです ##### ヒロミツ Stayed 2 nights in Nov 2021 ### 10/10 Excellent #### Verified traveller 21 Mar 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 快適な滞在 一泊の滞在でしたが4回も温泉に入ってのんびりと過ごせました。 朝食が美味しかったです。 ##### Verified traveller Stayed 1 night in Mar 2021 ### 10/10 Excellent #### HIDEKI 4 Apr 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 食事が美味しい。 清潔感も有り、とても素敵な宿でした。 建物の作りが中庭を囲んでいて、出来れば中庭側のお部屋が良かったです。 （今回は外周側） 1番 気に入ったのが夕食、朝食共に サービス含め大変満足のいくお料理でした。 食事に夢中で写真が上手く撮れませんでしたが載せておきます。 温泉も綺麗で良かったです。 お湯はサラッとした感じです。 ![](https://a.travel-assets.com/ugc/hotel-reviews/5EDA88056F271899F011C28BD4011015C5FA08F81585988929915.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4AD39EE0800352986D7DF4CEF692F8A7601991871585988930232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### HIDEKI Stayed 1 night in Apr 2020 ### 10/10 Excellent #### Verified traveller 20 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### とて落ち着ける静かな温泉宿 家族でファミリータイプのお部屋（4人部屋）に宿泊しました。 部屋も広く、部屋のお風呂も大浴場も全体的に清潔で快適でした。 4人部屋ということでしたが、リビングのソファが2人掛け＋1人用チェアだったので少し困りましたが、洗面所のイスで代用しました^^; 朝食は決められた時間にメニューの中から選ぶタイプでしたが、和食も洋食もパンケーキもどれも美味しかったです！ ##### Verified traveller Stayed 1 night in Mar 2020 ### 8/10 Good #### Verified traveller 17 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### とても落ち着きます 箱根の宿泊先の一番のお気に入りです。 静かなたたずまいは勿論のこと、従業員の皆様の接客にもとても満足しています。 ここにお邪魔させていただくと、いつも時間がゆったりと流れていく感じが致します。 また、お邪魔させて頂きます。 ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### KAORU 30 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### とても良いホテルです 大満足でした。また来たいです。 ##### KAORU Stayed 1 night in Sep 2019 ### 10/10 Excellent #### Verified traveller 24 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### レストランのサービスが素晴らしい 会員制ホテルだけに、年配の常連客、家族旅行客が多い印象でした。温泉宿でレストランでゆかたがダメなのは珍しいですが、レストランでの接客係が数・質ともに充実しており、ちょっとした高級レストランのイメージでした。 ##### Verified traveller Stayed 1 night in Sep 2019 ### 10/10 Excellent #### April, NY, NY 22 Sept 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better. ##### April Stayed 1 night in Sep 2019 ### 10/10 Excellent #### Verified traveller 15 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Love this hotel . ##### Verified traveller Stayed 1 night in Sep 2019 ### 10/10 Excellent #### わじ, 川崎市 9 Sept 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities スタッフの対応が良かった。 ##### わじ Stayed 1 night in Sep 2019 ### 10/10 Excellent #### Verified traveller 20 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 食事最高 部屋が広くて清潔。食事は和食のコースを食べたが、東京の一流ホテルよりも美味しかった。朝食も大変美味。温泉も広くてきれい。 ##### Verified traveller Stayed 1 night in Jul 2019 ### 10/10 Excellent #### Verified traveller 1 Jul 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities お料理がよかったです 手が込んでいて　見た目もお味も最高です ##### Verified traveller Stayed 1 night in Jun 2019 ### 6/10 Okay #### Nancy 8 Jun 2019 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice. ##### Nancy Stayed 1 night in Jun 2019 ### 10/10 Excellent #### Verified traveller 30 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo. ##### Verified traveller Stayed 2 nights in May 2019 ### 8/10 Good #### Verified traveller 27 Apr 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel es muy tranquilo y poco turismo, ppienso es un hotel para gente local de descanso. Me gusto mucho por lo mismo, tranquilo, muy lindo el staff muy amable. Solo un poco retirado . ##### Verified traveller Stayed 1 night in Apr 2019 ### 8/10 Good #### Verified traveller 20 Apr 2019 Liked: Cleanliness, staff & service The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again. ##### Verified traveller Stayed 2 nights in Apr 2019 ### 10/10 Excellent #### Verified traveller 17 Apr 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Verified traveller 9 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing Hakone Getaway Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class. ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Verified traveller 31 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 接客も大変満足です。部屋も最高でした！ 接客も大変満足です。部屋も最高でした！料理も最高です！ ##### Verified traveller Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Verified traveller 30 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had a fantastic stay here. Great hot spring and private hot bath. Excellent kaiseki dinner and Japanese breakfast. Helpful staff. Very close to Little Prince and Glass Museum too. Atmosphere is superb. ##### Verified traveller Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Verified traveller 29 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort トイレのリモコンの電池が切れてオシュレットが使えなかったが即対応して頂きました、 夕食時に寒いと思ったらしくスタッフの方が膝掛けを持って来て頂き気配りが凄いと思いました。 お部屋も広く庭園、露天風呂も素敵、お食事も美味しかったです。 スタッフの方々も明るく良かったです。 ##### Verified traveller Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Yee Wa 12 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### An unforgettable experience Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay ##### Yee Wa Stayed 2 nights in Nov 2018 ### 8/10 Good #### Verified traveller 20 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 部屋のコンディションは 何時もと同じく とても良かったです。 部屋に案内をしてくれるの 心配りは？ 何だか 行き届かなく 残念でした。 ##### Verified traveller Stayed 1 night in Sep 2018 ### 10/10 Excellent #### Family, Melbourne 3 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gorgeous location, beautiful hotel, delicious food Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer. ##### Family Stayed 1 night in Aug 2018 ## Expedia's Latest Trends ### Hotels > [Hakone Pax Yoshino](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Pax-Yoshino.h8738351.Hotel-Information) > > [Rylands Farmhouse](https://www.expedia.co.uk/Wilmslow-Hotels-Rylands-Farmhouse.h39500987.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.co.uk/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.co.uk/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [VillageHotels Hotels in York](https://www.expedia.co.uk/York-Hotels-Village-Hotels.0-0-d5489--bVillageHotels.Travel-Guide-Filter-Hotels) > > [InterContinental Yokohama Grand by IHG](https://www.expedia.co.uk/Yokohama-Hotels-InterContinental-Yokohama-Grand.h16149.Hotel-Information) > > [Hotel Amic Horizonte](https://www.expedia.co.uk/Palma-De-Mallorca-Hotels-Hotel-Amic-Horizonte.h517120.Hotel-Information) > > [Crofts Hotel](https://www.expedia.co.uk/Cardiff-Hotels-The-Crofts.h38726361.Hotel-Information) > > [Nagomi no Yado Hanagokoro](https://www.expedia.co.uk/Hakone-Hotels-Nagomi-No-Yado-Hanagokoro.h27834159.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.co.uk/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Hotels in London](https://www.expedia.co.uk/London-Hotels.d178279.Travel-Guide-Hotels) > > [Hakone Kowakien TEN-YU](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Kowakien-TEN-YU.h16219270.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.co.uk/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) > > [Hyatt Regency Yokohama](https://www.expedia.co.uk/Yokohama-Hotels-Hyatt-Regency-Yokohama.h45802512.Hotel-Information) > > [Aura Tachibana](https://www.expedia.co.uk/Hakone-Hotels-Aura-Tachibana.h9849627.Hotel-Information) > > [Hotel The Knot Yokohama](https://www.expedia.co.uk/Yokohama-Hotels-HOTEL-THE-KNOT-YOKOHAMA.h2948331.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.co.uk/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information) > > [Yokohama Royal Park](https://www.expedia.co.uk/Yokohama-Hotels-Yokohama-Royal-Park-Hotel.h15450.Hotel-Information) > > [Hotels near Heathrow Terminal 5 Station](https://www.expedia.co.uk/Heathrow-Terminal-5-Station-Hotels.d6146384.Travel-Guide-Hotels) > > [Kawasaki King Skyfront Tokyu REI Hotel](https://www.expedia.co.uk/Yokohama-Hotels-KAWASAKI-KING-SKYFRONT-TOKYU-REI-HOTEL.h23195079.Hotel-Information) > > [NH Collection Venezia Murano Villa](https://www.expedia.co.uk/Venice-Hotels-NH-Collection-Venezia-Murano-Villa.h46991215.Hotel-Information) > > [Hoshino Resorts KAI Hakone](https://www.expedia.co.uk/Hakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information) > > [All-Inclusive Hotels in Golden Sands](https://www.expedia.co.uk/Golden-Sands-Hotels-All-Inclusive-Hotel.0-0-d6050219-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Hotel Zagakukan](https://www.expedia.co.uk/Hakone-Hotels-Hotel-ZAGAKUKAN.h42646068.Hotel-Information) > > [Hotels in Beaumaris](https://www.expedia.co.uk/Beaumaris-Hotels.d11917.Travel-Guide-Hotels) ### Flights > [Flights from Bristol (BRS) to Tallinn (TLL)](https://www.expedia.co.uk/lp/flights/brs/tll/bristol-to-tallinn) ### Cars > [Car hire in Cape Town](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Cape-Town.d6046820.Car-Hire-Guide) ### Activities > [Things to do in La Mata](https://www.expedia.co.uk/Things-To-Do-In-La-Mata.d6250584.Travel-Guide-Activities)