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Reviews of Hotel Puerta San Pedro

3 out of 5
Hotel Puerta San Pedro
Carrillo Puerto 212, Colonia Centro, Tlaquepaque, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 174 out of 251 reviews" "
Rating 8 - Good. 43 out of 251 reviews" "
Rating 6 - Okay. 21 out of 251 reviews" "
Rating 4 - Poor. 8 out of 251 reviews" "
Rating 2 - Terrible. 5 out of 251 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso Lugar, y Berenice de recepción muy amable y atenta
Stayed 1 night in May 2024

10/10 Excellent

Gilbert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay.
Stayed 2 nights in May 2024

2/10 Terrible

Evelyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This was such an unpleasant experience, despite the beauty of the hotel my friends and I got spider bites and the AC was poor quality-Can’t mention the staff was super rude. We had to request a ride at 3 AM and the man that was helping us was upset that we had woken him up, but that’s his job. He was actually sleeping in one of the rooms and we needed to get a few things from the hotel before us taking off, they also charged an additional fee for an other person that wasn’t on website over all I will never go there again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Susie A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very safe
Stayed 6 nights in Apr 2024

6/10 Okay

Juan

Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Johnny, sherman oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and attentive.
Stayed 1 night in Apr 2024

10/10 Excellent

Chane, Seattle

Business traveller
Liked: Amenities, property conditions & facilities
Lovely hotel that had all that I needed. Delicious breakfast on a beautiful rooftop deck.
Stayed 4 nights in Mar 2024

10/10 Excellent

Katherine

Liked: Amenities
Beautiful clean property. Great location and delicious free breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and common areas were clean and tidy. Breakfast was included and poached eggs in red sauce were very good. Staff friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angelica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers very friendly and helpful.
Stayed 2 nights in Feb 2024

6/10 Okay

ADAN

Travelled with family
Disliked: Staff & service, property conditions & facilities
It does not look like the picture the rooms are extra small. and old. and dirty the parking is not in the property its not close to the plaza. and the neighborhood it just does not look safe there is Griffith in the walls and dirty Not what I was expecting. we did not stay and we had to get a different hotel.
Stayed 1 night in Feb 2024

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Martin, Hacienda Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful the hotel property was clean room was nice made for a completely comfortable sleep
Stayed 3 nights in Feb 2024

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Muy bonito pero con horarios feos
El hotel super bien, limpio y bonito, las habitaciones muy comodas los desayunos super buenos el personal super amable, solo que cierran la puerta y tienes que tocar una campanita para ue habran y tardan mucho aparte pues no de muy buena gana porque los despiertas en la madrugada, me gusto mucho pero por ese detalle no me vuelvo a quedar ahi soy turista y voy a disfrutar y llegar a la hora que quiera y no hay necesidad de llegar y que te hagan malas caras cuando tu estas pagando el servicio y menos tener que esperar horas para que habran la puerta.
Stayed 3 nights in Feb 2024

6/10 Okay

Kevin

Travelled with group
Liked: Cleanliness, staff & service
Lower Your Expectations
The hotel fits for this particular area. It is old, and it is Mexican. Most rooms do not have a window for starters. The rooms are small, so I would not bring a laptop with me. Plus an earlier review by someone else reported theft of some valuables (we did not have any incidents, but at the same time, we kept our Do Not Disturb sign on the door the entire three days of our visit). There are no glasses or cups in the room, no Kleenex, and no complimentary bottles of water (and you do not drink the tap water in Mexico). Just come prepared with the things you need and make this a memorable trip! It is close to the square that has lots going on, and the people are very friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Liliana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel. I would recommend it to all.
Stayed 2 nights in Jan 2024

4/10 Poor

Jeff

Travelled with group
Disliked: Cleanliness, staff & service
Dirty floors, tiny bathroom sink, malfunctioning shower gel, very unappetizing complimentary breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Horacio

Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a few minutes walk from the central Plaza. lots of local eateries and shops.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sandra Catalina

Stayed 1 night in Dec 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t believe the pictures The place is bad
Stayed 2 nights in Dec 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and within walking distance of their main plaza. Diana from the front office was very helpful and friendly. The complimentary breakfast was delicious and the staff very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
looks beautiful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I visited beautiful Tlaquepaque for the first time. Hotel Puerta San Pedro is within walking distance to then main shops and restaurants. We felt safe walking the town. The place was very clean, quite and beautiful hacienda style. We had a wonderful experience and we highly recommend. Also, budget friendly.
Stayed 3 nights in Oct 2023

10/10 Excellent

Barbara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Great breakfast on the rooftop.Five minute walk to centre. Comfortable room. Check-in was awkward. I had reserved 2 rooms for 2 couples in April. I had requested a ground-level room for the couple I travelled with as the gentleman required an oxygen tank and had difficulty with stairs. The receptionist said the room wasn't available. An hour later, the receptionist approached the couple and said the ground-level room WAS available. The couple had already settled in and declined.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jose, Lancaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location
Stayed 1 night in Oct 2023

10/10 Excellent

Cristina

Stayed 1 night in Oct 2023

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really nice okace
Stayed 1 night in Sep 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Bunito hotel, muy limpio excelente desayuno, y excelente atención!! Lo recomiendo.
Stayed 3 nights in Sep 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Breakfast is the same every day. Mattress is too hard time for a change. Great price
Stayed 4 nights in Sep 2023

10/10 Excellent

María Luisa

Stayed 1 night in Aug 2023

10/10 Excellent

Francisco J

Stayed 1 night in Jul 2023

10/10 Excellent

Rosaura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean organized friendly place to stay
Stayed 1 night in Jul 2023

10/10 Excellent

Francisco J

Stayed 2 nights in Jul 2023

10/10 Excellent

Francisco J

Stayed 1 night in Jul 2023

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was excellent. Upstairs pool are is small but great for enjoying a drink or meals. Rooms are very small, so make use of the shared common areas.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kimberlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near Tlaquepaque center. Comfortable rooms and nice deck patio.
Stayed 3 nights in Jun 2023

10/10 Excellent

Etna

Liked: Staff & service, property conditions & facilities, room comfort
Nice little hotel safe and and quiet clean the beds were confortable just make sure they don’t give the room next to the kitchen.
Stayed 3 nights in Jun 2023

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Stayed 1 night in Jun 2023

8/10 Good

Sergio

Liked: Cleanliness, staff & service
This was a very nice hotel . However, we had a few issues. . . . .the internet did not work (a problem for us as we were on a business trip) and one of our rooms had NO HOT WATER. Not fun. The staff was great, the drop off parking (👍) was great and the lobby was really nice. But I doubt that I will return.
Stayed 3 nights in Jun 2023

2/10 Terrible

Kina, Las Vegas

Travelled with family
Disliked: Cleanliness
There was no electricity, or wifi when we arrived, we had to wait 4 hours for the AC to turn on, perdon in charge didn’t seem to care
Stayed 1 night in Jun 2023

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms are extremely small with a very small window. If you are claustrophobic this is not a place for you, the only one that reasonable size rooms are the suite, but are not available via Expedia. Other couple reserve a day after directly from the property and was given a suite.. almos same price than the deluxe.. the place is run down a dirty, there were mice droppings in de bathroom and a dust covering every area. Sheets seemed clean but they were stained.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was not clean everyday
Stayed 3 nights in May 2023

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute hotel at walking distance to the Tlaquepaque tourist area. The neighborhood is safe for walking. The staff was friendly and helpful. The complimentary breakfast on the top terrace was delicious and a great start of the day.
Stayed 3 nights in May 2023

10/10 Excellent

Greg

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were very polite and professional. Two different gals were great in helping me get taxi in different occasions for transportation around the city. Place is small but very cuddle. Breakfast was delicious and my server was great. Inside the rooms could use more detail in cleaning for those that are picky, but overall I had a wonderful stay at La Puerta de San Pedro hotel. Would definitely recommend.
Stayed 1 night in Apr 2023