Without any doubt, the worst night I have ever spent in a hotel anywhere. In August, in Crete, my room had no air conditioning.They charge extra. But the hotels.com booking clearly indicated the opposite. I had one hour's sleep. It was a night in the Kalahari desert. There is no service after hours. No way of getting the a/c remote. If you stay here, when you hand them your passport, make sure you demand the remote for the air conditioning. They keep it from you, unless you ask for it. They assume the worst of their guests. Assume the same about them.