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Mediterraneo Hotel

Photo gallery for Mediterraneo Hotel

Featured image
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Blackout curtains, free cots/infant beds, WiFi, bed sheets

Overview of Mediterraneo Hotel

Mediterraneo Hotel

4 out of 5

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Chersonissos, Heraklion, Hersonissos, Crete Island

Explore the area

  • Popular LocationLychnostatis6 min walk
  • Popular LocationStar Beach Water Park12 min walk
  • Popular LocationStalis Beach4 min drive
  • AirportHeraklion (HER-Nikos Kazantzakis)19 min drive

Choose dates to view prices

About this area

Hersonissos

Located in Hersonissos, Mediterraneo Hotel is on the Strip and near the beach. St. Paraskevi Church and Palace of Malia are local landmarks, and some of the area's attractions include Star Beach Water Park and Aquaworld Aquarium. Travelling with kids? Consider Acqua Plus Water Park and Dinosauria Park. Enjoy the great outdoors with horse riding and hiking/biking trails, or hop on a bike for hire nearby and explore all the area has to offer. Guests appreciate the hotel's central location.

What's nearby

  • Lychnostatis - 6 min walk
  • Star Beach Water Park - 12 min walk
  • Aquaworld Aquarium - 3 min drive
  • Sarakino - 3 min drive
  • Stalis Beach - 4 min drive

Restaurants

  • MEDITERRANEO MAIN RESTAUR — 1 min walk
  • OLIVE GARDEN SNACK BUFFET — 1 min walk
  • Romantic Corner - 18 min walk
  • Coffee Island - 19 min walk
  • Laini - 3 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 19 min drive

About this property

Mediterraneo Hotel

4-star, family-friendly hotel near Star Beach Water Park
This hotel features 2 outdoor pools, a full-service spa and free water park access. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a restaurant, 2 poolside bars and a fitness centre are on-site. All 305 rooms feature modern comforts such as LED TVs with satellite channels, along with WiFi. Balconies or patios, fridges and hairdryers are among the other amenities available to guests.
Mediterraneo Hotel offers 305 forms of air-conditioned accommodation with a hairdryer and free toiletries. Rooms open to balconies or patios. 32-inch LED televisions come with satellite channels.

Bathrooms include baths or showers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided on a daily basis.

1 an outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Aegeo spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks and select beverages included
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Health First (Greece)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 2 per night)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–9:00 AM
  • 1 restaurant and 1 coffee shop
  • 2 poolside bars and 1 bar/lounge

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Sauna
  • Table tennis

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Free water park access
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Fridge
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Greek
  • Russian

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Games
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • 32-inch LED TV
  • Satellite channels

Food and drink

  • Fridge

Outdoor space

  • Balcony or patio

More

  • Phone
  • Safe (surcharge)

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 30
Express checkout

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: EUR 100.00 per week for guests staying between 01 April and 31 August
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: EUR 2 per night (rates may vary)
  • Airport shuttle fee: EUR 40.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: EUR 30 (subject to availability)
  • In-room safe fee: EUR 1.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mediterraneo Chersonissos
Mediterraneo Hotel Hersonissos
Mediterraneo Hotel All Inclusive Hersonissos
Mediterraneo Hersonissos
Mediterraneo Hotel Crete, Greece
Mediterraneo Hotel All Inclusive
Mediterraneo All Inclusive Hersonissos
Mediterraneo All Inclusive
Mediterraneo Hotel Hotel
Mediterraneo Hotel Hersonissos
Mediterraneo Hotel All Inclusive
Mediterraneo Hotel Hotel Hersonissos

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 9 out of 36 reviews
5 - Excellent 25%
Rating 4 - Good. 15 out of 36 reviews
4 - Good 42%
Rating 3 - Okay. 7 out of 36 reviews
3 - Okay 19%
Rating 2 - Poor. 3 out of 36 reviews
2 - Poor 8%
Rating 1 - Terrible. 2 out of 36 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.2/5

Staff & service

3.0/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I had never booked an all inclusive stay. It was great. This hotel served 3 hot meals, buffet style, per day. They had many items to choose from, some Greek dishes, some German items, and some British. They had white wine, red wine, and beer on-tap. Certain long drinks were also included. There were 2 separate and large, beautiful pools. There was a cafe (included) located near one of the pools. The hotel was located right across the street. There is a main highway to cross but there was a tunnel, that ran under the highway, which you used to get to the beach. Every night there was a D.J. that played music and they would play music-themed games. This hotel is very children friendly. It could get very noisy and the children seemed to not have much parental supervision. There was a gym and a spa, they have a small store on the premises. The entire resort was well contained. We booked a villa which was roomy for 4 people. It had a large bedroom and a nice sized living room. The bathroom was modern, simple and clean. We had the second floor of a 2-floor villa. It had it's own entrance, a balcony/lanai with sliding glass door, and a beautiful view of the water. Each villa has a personal pool. The maids were friendly and our room was tidied daily. The area is nice with lots of archeological sites around, great convenience stores and a nice town center. It was a 20 min ride to/from the airport. I would book again.
Stayed 9 nights in Apr 2019

3/5 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the pool and room photos on the website is not from this hotel significant amount of crockery was chipped hotel is osme distance from town and the sea
Stayed 7 nights in Oct 2018

1/5 Terrible

Disliked: Staff & service, property conditions & facilities
One to avoid
This sounded like a reasonable place from the reviews however our experience was awful. Firstly all the pools are salt water which wasn't mentioned in the description. There is a constant stench of sewage around the resort. Guests leave towels on the sunbeds overnight to reserve them and staff ignore this. The beach volleyball court was covered in cat faeces. The food was very disappointing with no real distinction between lunch and dinner offerings and wasn't at all aimed to appeal to children. Odd choices of main courses such as rabbit and beef liver were provided and we struggled to find anything apart from pasta and salad to give the children. Drinks are poor quality especially the beer and wine. No drinks were available between 09:30 and 11:00 which we found odd. The reception staff did nothing to resolve a problem which we reported twice concerning our bathroom (emptying the bath would flood the bathroom as water came up through a drain in the floor). Our family room was well presented and the beds were comfortable. The air-con was inadequate and we had to ask for a fan. The room was made up each day but on two occasions maids let themselves into the room whilst we were there without sufficient warning, so don't expect any privacy! This hotel is far from the 4 star standard it claims to be and overall was a real disappointment.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very close to beach nice location
Relaxing holiday, super friendly locals, lots of tourist destinations, easily accessible, nice beach.. Plenty of culture..lots of facilities in and out of hotel.. Nice hotel and very helpful and friendly staff made it a very pleasurable and enjoyable experience

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and very nice staff!
Excellent food and very nice staff. Beach is 5 min walk from the hotel.