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"Excellent room. As they did not have my booking of junior suit available, they upgraded to higher suit one hour after Checkin time which was nice gesture. But service remained an issue. Getting television working took 3 calls. Breakfast enquiry was not attended to. Room service bill had an extra item included which was corrected after pointing out. Breakfast was excellent. Hygiene standards were followed. Everyone was polite and assured the best attention . I guess a fully booked hotel with overbooking creates its own challenges. Manager assured that it will be much better experience next time. I am sure of it as in the past I never faced such issues. Will try again in due course. "

"Best service so far!! I am so impressed with the staff and their genuine eagerness to help the guests! I am super impressed with Anil (Chef) and Rajesh (from bell desk), I was running late for my meeting and Rajesh noticed me running towards the lift and learnt that I haven’t had time for my breakfast. He informed the Chef and after 10-15 mins chef came himself to deliver the entire tray of breakfast in my room. I must also mention the guest service team and the reception staff, everyone were so very helpful and genuinely courteous! This is the best guest friendly hotel I have been to in the recent past. "