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From start to finish it’s like being at home, the 2 ladies that run the front desk and dining room are fantastic

I wasn't sure about booking this hotel, as I'd never heard of it. However it was amazing. It is small but that actually adds to the experience. We usually prefer larger hotels but this was truly 5*. It really feels like a special place. The staff all get the balance of attentive & friendly right. If we needed anything they seemed to arrive at just the right time. But they were never hanging around us. We stayed in the conservatory suite, well worth pushing the boat out for this, as the...

Absolutely lovely hotel, and lovely staff. Great facilities and extremely clean. Would definitely stay again!

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Very clean and new studio apartment, bed super comfortable and good shower, toaster, hob, oven (with integrated microwave) and cutlery etc. Complimentary tea & coffee in the lounge area and room. Small honesty market for things like pasta, sauce, porridge, ice cream, essential toiletries etc. Quick links to Stratford/Westfield, O2 and Excel

Excellent hotel in a great location.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Great hotel stay, couldn’t fault anything about this hotel. Great selection at breakfast. Rooms cleaned everyday, good standard of housekeeping. Aldgate/Tower Hill tube stations only 5 mins walk.

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

Beautiful place.. amazing staff and beautiful piano bar too boot!

Had a great stay at this hotel. Friendly staff, very comfortable rooms with great decor.

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.