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"The hotel has the best location!! The staff was accommodating, polite and helpful. The comfort room had an amazing coffee/tea/ hot chocolate machine available 24/7 that was a so delicious for early morning , afternoon and evening beverages!! "

"We had a wonderful stay! There were good restaurants nearby and Vicinity in the airport was Excellent. The staff was very courteous and helpful. We look forward to staying at the Tower again!"

"Clean room "

"Excellent hotel in central London. Unbeatable location. Easily accessible via the Tube from Heathrow."

"From checking in to checking out the following day most things were wonderful. The staff so friendly and helpful. Lovely room/bathroom and service and drinks in the 12th floor bar. The only downside was the breakfast, we had to wait absolutely ages for a coffee but the lady was very apologetic and we hadn't been told there was actually a help yourself coffee machine at the other end of the breakfast room. For the price of the breakfast we all thought it was rather substandard with not enough choices of fruit/meats/cheeses which for a hotel of this standard sadly lacked."

"Gorgeous hotel. This was my fourth stay. "

"This hotel is modern and clean. It has a friendly staff and an amazing breakfast. It is conveniently located one block from the Wicked and Hamilton theaters and is right across the street from a major transportation hub. I highly recommend it."

"The location is absolutely fantastic. Steps away from the Piccadilly Circus Tube station, tons of restaurants nearby (including Chinatown), and even multiple grocery store options. The Cocoon room was perfect for a solo traveler trying to adjust to the time zone. There was no city noise, despite being in a very busy area. I didn't like that there was an extra fee (£40) to check in early and a fee to hold onto your bags (£15) if you want to explore while waiting for check in time. Also, check out at 10am is a little ridiculous. All the staff that I interacted with were lovely and very helpful when I needed to ask for towels, etc. "

"Good location, uninterested and dismissive staff."