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Reviews of Hotel Recanto da Serra

3 out of 5
Hotel Recanto da Serra
Travessa Mestre Hiran, 114, Centro, Gramado, RS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 232 out of 288 reviews" "
Rating 8 - Good. 48 out of 288 reviews" "
Rating 6 - Okay. 7 out of 288 reviews" "
Rating 4 - Poor. 1 out of 288 reviews" "
Rating 2 - Terrible. 0 out of 288 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Disnarda

Liked: Staff & service, amenities, property conditions & facilities
I loved that I was like 3 minutes walking away from the centrum but the location and the construction of the hotel is like you are staying far in the montains.It was my first time in Gramado.I was there for Festuris.But will return and this time with my family and will stay again at Hotel Recanto da Serra
Stayed 6 nights in Nov 2023

10/10 Excellent

Marcio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Aug 2023

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
The hotel is wonderful and all the staff is incredibly nice and friendly!
Stayed 8 nights in Nov 2022

10/10 Excellent

Carlos Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and made required accommodations for a person with limited mobility in my party.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Experiência maravilhosa, ótimo atendimento e instalações impecáveis.
Stayed 3 nights in Aug 2020
Response from Angela Nascimento on 12 Aug 2020
Agradecemos sua avaliação e ficamos felizes em saber que nossos serviços foram de seu agrado. Esperamos revê-los em breve.

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our stay was amazing. Very clean and excellent service.0
Stayed 3 nights in Dec 2019

10/10 Excellent

alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Very nice hotel! Great for families with children.
Stayed 7 nights in Sep 2019

10/10 Excellent

Colin, Dudley UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel well located for town
Walking distance to town yet secluded and picturesque location. Very attentive staff and hotel facilities excellent in almost all aspects. Car access is 'interesting'! with steep curved driveway. Gramado -Not often I recommend a visit to somewhere, but this place deserves a mention. Someone mysteriously transplanted an alpine town from Switzerland to one a half hours drive North of Porto Alegre in Brazil. (Two hours if you follow the signs!) Guess its most women’s idea of heaven. Chocolate shops, shoe shops, jewellery, shoe shops, exclusive house furnishing shops, shoe shops bag shops, shoe shops, clothes shops, shoe shops, restaurants, shoe shops, hotels and did I mention shoe shops? The Swiss style buildings against a forested backdrop and luckily for us all the Christmas decorations in situ made for a picturesque exceptional few days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and very welcoming staff My room had a fireplace with new wood every evening Great service

8/10 Good

ALEXANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viagem de Carnaval
Nossa estadia foi muito boa, gostamos da estrutura do hotel porém como sugestão o ar condicionado no quarto estava colocado na direção da cama o que não é bom para o uso principalmente nos momentos de descanso. A internet oscila bastante pode melhorar.
Stayed 3 nights in Feb 2024

8/10 Good

Rogerio R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poderia ser melhor
A localização do hotel é boa, perto do aero. Porem fui fazer um pedido no serviço de quarto, antes das 22:00 e só estava disponível o menu 24 horas.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quartos limpos e aquecidos. Café da manhã maravilhoso com muitas opções e na saída (como foi de madrugada) recebemos um lanche. Tudo maravilhoso!!! Ah sim, funcionários super atenciosos!!!
Stayed 5 nights in Jan 2024

6/10 Okay

Maria Helena

Liked: Cleanliness, staff & service
Fiquei frustrada
Infelizmente a piscina interna estava fria e as hidromassagem também, o funcionário disse que iria chamar o rapaz da manutenção mas não deu em nada, deu impressão que já sabiam que estava com problema , dois dias na mesma situação, fiquei bem decepcionada , porque só escolhi o hotel pelas hidro e pela piscina interna. Pela avaliação do hotel , achei que deixou muito a desejar .
Stayed 1 night in Jan 2024

10/10 Excellent

CLAUDIA WALESKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa experiência
Foi uma excelente estadia, quarto grande e confortável, equipe atenciosa, café da manhã excelente e localização legal.
Stayed 1 night in Nov 2023

10/10 Excellent

Giuliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico.
Atendimento fantástico, excelente localização. Tudo muito bom.
Stayed 3 nights in Nov 2023

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel maravilhoso
Adoramos o hotel, todas as suas dependências, atendimento e localização (bem pertinho das ruas centrais de Gramado)
Stayed 3 nights in Oct 2023

10/10 Excellent

LEANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Nossa estadia foi excelente, ficamos encantados com o hotel. Fomos eu, meu esposo e nossa filha junto de outros dois casais e dois bebês. Funcionários muito dispostos e educados. Café da manhã delicioso todos os dias. Quartos em ótimo estado, banheiros muito bom também. Brinquedoteca muito boa e parquinho externo também. O espaço externo em frente à lareira ganhou nosso coração.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ieda M N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lua de mel
Lua de mel da minha filha. Perfeito em todos os detalhes.
Stayed 4 nights in Sep 2023

10/10 Excellent

CLAUDENES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simplesmente Sensacional
Foi simplesmente sensacional! Um hotel muito para família. As criancas adoraram o espaço kids. O cafe da manha foi sensacional todos os dias.
Stayed 4 nights in Sep 2023

10/10 Excellent

Débora

Stayed 1 night in Sep 2023

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O atendimento foi cordial e em especial na saída quando fomos apenas pegar as malas que havíamos deixado guardadas após o checkout. Infelizmente não lembro o nome mas a funcionária que estava na recepção na tarde do dia 22/08, foi de uma imensa simpatia e ajuda.
Stayed 2 nights in Aug 2023

10/10 Excellent

Matheus

Stayed 1 night in Aug 2023

10/10 Excellent

Camilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Rafael

Stayed 1 night in Jun 2023

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Cleber A V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Ótima localização, local muito silencioso, acolhedor.
Stayed 2 nights in May 2023

10/10 Excellent

MARCOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

PAULO RICARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito confortável numa área privilegiada
Tivemos um pequeno problema logo no quarto, mas depois foi solucionado. Hotel com área verde muito linda, decoração de Páscoa, ótima piscina, equipe simpática e área infantil completa.
Stayed 2 nights in Apr 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viagem agradavel e otimo servico do hotel
Excelente! Organizacao,limpeza e conforto.
Stayed 6 nights in Mar 2023

10/10 Excellent

CARLOS

Tudo otimo, nada a reclamar, só elogiar. Atendimento excelente.
Stayed 1 night in Apr 2023

10/10 Excellent

Rodrigo Ismael

Stayed 1 night in Apr 2023

10/10 Excellent

Marco Aurélio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito pra viagem em casal e família
Maravilhosa, o hotel é muito aconchegante, a equipe é muito atenciosa e prestativa, gostamos demais.
Stayed 4 nights in Mar 2023

8/10 Good

Rosely de

Stayed 3 nights in Mar 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Cristiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção pra um 3 a 4 estrelas !
Localização muito boa . Bem perto do principal local do centro mas ao mesmo tempo um quarteirão pra “ dentro “ , num local super tranquilo. Leve subida de ladeira ao sair do hotel pra chegar no centro mas nada que seja absurdo. Salão de jogos , piscina aberta e termica fechada , bicicletas disponíveis dando várias opções de diversão pras criancas . Atendimento da recepção muito bom.
Stayed 6 nights in Jan 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Luiz Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia
Me hospedo sempre no Recanto da Serra quando vou a Gramado. O hotel e excelente, infraestrutura e atendimento, e muito bem localizado, próximo ao centro de Gramado.
Stayed 2 nights in Jan 2023

10/10 Excellent

Stefanie

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Maravilhosa! Excelente atendimento, suporte, vista quarto e café da manhã. Somente a limpeza do chão do quarto ficou um pouco a desejar, pois embaixo da cama havia pó e no chão sujeira.
Stayed 1 night in Jan 2023

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bem localizado! Chuveiro excelente! Wi-Fi funciona muito bem. Ótima infraestrutura, com piscina externa e interna aquecida. Pra quem tem carro elétrico tem um ponto de carregamento no próprio hotel!
Stayed 5 nights in Dec 2022

10/10 Excellent

OTAVIO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale a pena
Excelente experiência. Recomendo.Localização fabulosa.
Stayed 3 nights in Dec 2022

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imbatível!
Serviços, localização, recreação pplmente para crianças, café da manhã com qualidade e variedade, tudo muito aconchegante, tudo excelente, retornarei e recomendo. Apenas restaurante poderia ter maior variedade no cardápio e as sopas mais caseiras. Mas nada disso afeta a excelência da qualidade do hotel como um todo.
Recreação infantil externa (foto) além da sala interna e piscinas aquecidas em ambiente inte
Stayed 5 nights in Dec 2022

8/10 Good

Albertina

Travelled with family
Liked: Cleanliness, staff & service
Agradável.
Estadia boa, o quarto bem pequeno, TV muito pequena para o padrão do hotel. O café da manhã muito bom e farto, os atendentes excelentes. Quarto com acesso somente por escada.Proximidade do centro, portanto, tudo pode ser feito a pé.
Stayed 3 nights in Dec 2022