Title: Papillon Lagoon Reef Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Papillon Lagoon Reef Family-friendly fun on the beach, with outdoor pool ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/42876588.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 restaurants, breakfast, lunch served; local and international cuisine ](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/18bbb888.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/c0628ef8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch served; local and international cuisine ](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/18451f0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room, Beachfront | Beach/ocean view](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/ba86b25a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Papillon Lagoon Reef is beachfront, offering scuba diving and an arcade room. Enjoy local and international dishes at two restaurants. Kids have a playground. Practical amenities include laundry services, free WiFi in rooms, and poolside loungers for sunbathing. 7.6 Good ## Popular amenities - Gym - 24/7 front desk - Bar - Spa - Room service - All-inclusive £94 includes taxes & fees 28 Oct - 29 Oct ## Room options ### Check availability for these dates Tonight [Oct 2 - Oct 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=51709482&PinnedHotelID=51709482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=51709482&PinnedHotelID=51709482&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 3 - Oct 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=51709482&PinnedHotelID=51709482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=51709482&PinnedHotelID=51709482&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=51709482&PinnedHotelID=51709482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=51709482&PinnedHotelID=51709482&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=51709482&PinnedHotelID=51709482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=51709482&PinnedHotelID=51709482&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Double or Twin Room, Garden View | 1 bedroom, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/5295c38a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room, Garden View 10.0 Exceptional 2 reviews ### Highlights Balcony Separate sitting area Air conditioning Free rollaway/extra beds Free cots/infant beds Separate bedroom Ceiling fan Hairdryer - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Family Room, Garden View | 1 bedroom, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/240ea2a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Garden View ### Highlights Balcony Separate sitting area Air conditioning Free rollaway/extra beds Free cots/infant beds Separate bedroom Ceiling fan 2 bathrooms - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Double Room, Beachfront | 1 bedroom, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/06bab314.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Beachfront ### Highlights Balcony Separate sitting area Air conditioning TV Ceiling fan Separate bedroom Hairdryer Private bathroom - Sea view - Sleeps 2 - 1 Queen Bed OR 1 Double Bed ![Beachfront Suite | 1 bedroom, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/52000000/51710000/51709500/51709482/59401565.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beachfront Suite ### Highlights Separate sitting area Air conditioning Free rollaway/extra beds Free cots/infant beds TV Ceiling fan Separate bedroom Private bathroom - 1 bedroom - Sleeps 3 - 1 King Bed ### Superior Double or Twin Room, Garden View ### Highlights Separate sitting area Air conditioning Free rollaway/extra beds Free cots/infant beds Separate bedroom Ceiling fan Hairdryer Private bathroom - Sleeps 3 - 1 Double Bed OR 2 Single Beds ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/6000000/6000000/5995700/5995637/4ce7796e_b.jpg?impolicy=resizecrop&rw=357&ra=fit) #### Diamonds Leisure Beach & Golf Resort Diani Beach - On private beach - Pool - All-inclusive - Spa 8.2 Very good 128 reviews [](https://www.expedia.co.uk/Mombasa-Hotels-Leisure-Lodge-Beach-Golf-Resort.h5995637.Hotel-Information?chkin=2025-10-16&chkout=2025-10-17&rm1=a2®ionId=6143873&destination=Mombasa (and vicinity)&destType=MARKET&latLong=-4.039284,39.653627&searchId=6884afac-83ee-4aae-a9b6-27e6d0cc7582&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/4200/4114/c70ae847_b.jpg?impolicy=resizecrop&rw=357&ra=fit) #### Serena Beach Resort and Spa Shanzu - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMombasa-Hotels-Papillon-Lagoon-Reef.h51709482.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMombasa-Hotels-Papillon-Lagoon-Reef.h51709482.Hotel-Information) ## About the area Located in Diani Beach, Papillon Lagoon Reef is on the beach. Diani Beach and Shimba Hills National Reserve reflect the area's natural beauty and area attractions include Colobus Conservation and Diani Snake Park. [Visit our Diani Beach travel guide](https://www.expedia.co.uk/Diani-Beach.dx6058779) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-4.38721%2C39.54823&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ti-mUMcyBhWaKGH_7Jk3JFlYSlU=) Diani Beach Road, Diani Beach, Kwale County ### What's nearby - Kaya Kinondo Sacred Forest - 8 min walk - 0.5 miles - Galu Kinondo Beach - 4 min drive - 1.4 miles - Diani Beach - 11 min drive - 5.1 miles - Chale Beach - 21 min drive - 5.3 miles - Tiwi Beach - 31 min drive - 14.4 miles ### Getting around - Ukunda (UKA) - 28 min drive ### Restaurants - ‪Havana Bar, Diani Beach - ‬14 min drive - ‪The Last Moran - ‬15 min drive - ‪Beach Bar - ‬12 min drive - ‪Nomad's Beach Bar And Restaurant - ‬13 min drive - ‪Tapa Beach Bar - ‬9 min drive ## About this property ### Papillon Lagoon Reef Family-friendly hotel Take advantage of a playground, a hair salon and an arcade/games room at Papillon Lagoon Reef. This hotel is a great place to bask in the sun with a beachfront location and scuba diving. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local and international cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. Additional perks include: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - A round-trip airport shuttle (surcharge), luggage storage and a TV in reception - Concierge services, a gift shop and massage treatment rooms Room features All 149 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and separate sitting areas. More conveniences in all rooms include: - Free toiletries and hairdryers - Wardrobes/cupboards, separate sitting areas and ceiling fans ### All-inclusive details All-inclusive room rates at Papillon Lagoon Reef are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet meals and snacks included ### Entertainment On-site entertainment and activities On-site live performances ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/43000000/42110000/42105200/42105133/521b2d85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diani Sea Resort Diani Beach - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 93 reviews £156 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=42105133&PinnedHotelID=42105133&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, scuba diving, snorkelling](https://images.trvl-media.com/lodging/2000000/1670000/1668600/1668560/586873da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diani Reef Beach Resort & Spa - Your Beachfront Bliss Awaits Diani Beach - 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Pool - All-inclusive - Spa - Parking included 9.2 Wonderful 26 reviews £157 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=2466855&PinnedHotelID=2466855&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/6000000/6000000/5995700/5995637/0c0956f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diamonds Leisure Beach & Golf Resort Diani Beach - On private beach - Pool - All-inclusive - Spa 8.2 Very good 128 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=5995637&PinnedHotelID=5995637&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1180000/1177700/1177668/0b0b06c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jacaranda Indian Ocean Beach Resort Diani Beach - On private beach - Pool - Breakfast included - Spa 8.4 Very good 70 reviews £100 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=1177668&PinnedHotelID=1177668&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/18000000/17480000/17472600/17472557/1606cb5c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahari Dhow Beach Villas Diani Beach - Pool - Kids pool - Parking included - Free WiFi 7.6 Good 95 reviews £55 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=17472557&PinnedHotelID=17472557&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - 2 restaurants - A bar/lounge ### Restaurants on site - Baobab Restaurant Terrace - Lagoon Lounge - Pool Bar - Poolside Bistro ### Things to do - 24-hour gym - Arcade/game room - Billiards/pool table - Children's pool - Outdoor pool - Playground - Scuba diving - Table tennis - TV in common areas ### Family friendly - Arcade/game room - Children's pool - Outdoor pool - Playground ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - On the beach - Pool loungers - Pool umbrellas ### Spa - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Designated smoking areas - Mosquito nets - Reception hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board on request - Laptop workspace - Phone - Separate sitting area ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 9:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must transfer via boat and shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation This property enforces a smart-casual dress code at the restaurant in the evenings. Collared shirts and closed shoes are required for men. ### Renovations and closures This property is closed from 4 May 2026 to 31 May 2026 (dates subject to change). The property is closed between 6 May and 15 June. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ## Important information ### Optional extras - Airport shuttle fee: KES 6426.16 per vehicle (one-way, maximum occupancy 3) - Airport shuttle fee per child: KES 6426 (one-way) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 0 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Papillon Lagoon Reef Hotel Papillon Lagoon Reef Diani Beach Papillon Lagoon Reef All Inclusive Papillon Lagoon Reef Hotel Diani Beach ## Frequently asked questions ### Does Papillon Lagoon Reef have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Papillon Lagoon Reef? > As of 2 Oct 2025, prices found for a 1-night stay for 2 adults at Papillon Lagoon Reef on 28 Oct 2025 start from £93.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Mombasa-Hotels-Papillon-Lagoon-Reef.h51709482.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Papillon Lagoon Reef pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Papillon Lagoon Reef? > Self-parking is free at this property. ### What time is check-in at Papillon Lagoon Reef? > Check-in start time: 2:00 PM; check-in end time: 9:00 PM. Late check-in is available during limited hours. ### What time is check-out at Papillon Lagoon Reef? > Checkout is at 10:00 AM. Late checkout is available for a fee (subject to availability). ### Does Papillon Lagoon Reef provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of KES 6426.16 per vehicle applies. ### Are there all-inclusive benefits at Papillon Lagoon Reef? > Some rate plans available at this property are all-inclusive. ### Where is Papillon Lagoon Reef located? > Nestled on the beach, this Diani Beach hotel is within 1 mi (2 km) of Kaya Kinondo Sacred Forest and Galu Kinondo Beach. Diani Beach and Chale Beach are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Papillon Lagoon Reef Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.0 Amenities ### 7.8 Staff & service ### 7.0 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 10 8 - Good 4 6 - Okay 6 4 - Poor 2 2 - Terrible 2 ### 10/10 Excellent #### Elmar 29 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities top freundliches personal, fruehstuecksauswahl v buffet, lage direkt am strand, kein malle tammtamm, ausspannen, massage tolles zimmer, schoener garten.. gerne und immer wieder ![](https://a.travel-assets.com/ugc/hotel-reviews/19ccb40a-83fc-4f91-a5f7-46b59ad1a20e-1756445418680.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a66ed4b6-0c56-4a55-aeec-79875189a94a-1756445418762.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7226a689-6672-4e74-a241-c1052c09ebbf-1756445418824.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6ec27146-b999-4742-875d-b47a8b7b55b0-1756445422995.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elmar Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Tomson 22 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The beach location is amazing. The only challenge is getting to and and from Moi International Airport as it is a bit far and sets you back around 60 US dollars one-way. ##### Tomson Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### jaden 28 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very nice place ##### jaden Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Yannick 20 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Dining options is low Some receptionist not friendly: it looks like you force them to respond when you ask a question or you only get partial response/information ##### Yannick Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### veronica 4 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Piccolo villaggio in cui non manca nulla: cibo vario, personale cortese e molto disponibile, animazione soft e non stressante, camere sempre pulite..... insomma tutto perfetto ##### veronica Stayed 6 nights in Aug 2023 ### 10/10 Excellent #### Delphine 21 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Séjour très agréable, lieu superbe avec piscine et mer à proximité. Services impec, je recommande +++ ![](https://a.travel-assets.com/ugc/hotel-reviews/EBEA0101A0F9B904DEEF1C042BE0940777A028D61695288124853.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3D67826E40B4FE8A71FC1A13F5D0B877D021D60F1695288147544.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Delphine Stayed 3 nights in Sep 2023 ### 4/10 Poor #### Verified traveller 7 Jan 2025 Disliked: Cleanliness, property conditions & facilities, room comfort Very old and dated hotel. Food very bland and always the same. Pool extremely dirty.Very expensive for what you get. There are much better options in the area. ##### Verified traveller Stayed 4 nights in Dec 2024 ### 8/10 Good #### Daniel 19 Feb 2025 Liked: Cleanliness, staff & service Great room and friendly staff Food average, same, repetitive Drinks poor…bad cups, never cold, no carbonation…really need to be “ on tap” not from warm bottles Pool water never clear…not balanced ##### Daniel Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Casie 1 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don’t stay anywhere else! Our recent stay here was beyond what we expected! Every single member of the staff as outstanding from the manager Anthony who assisted our needs. Frederick in reception that helped us book our train/flights. Fredrick and Mary at the cash bar who make the most incredible pina coladas. Sarah and her daily massages. Henry, Raphael, Albert and Victor. The rooms were very comfortable, clean and we enjoyed the monkey, baboon visitors each day. The atmosphere here is calm, clean and relaxing. We will be back! ![](https://a.travel-assets.com/ugc/hotel-reviews/B746F06810BC6DB97CCFFB80FE1C0000E8639F471609536465730.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1D9B267729DB958E3D1FADBB89EB80750228B0B71609536457670.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F06CF3B8594A3D093E5693EFF7A3EBD61E8D72F31609536463617.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Casie Stayed 3 nights in Dec 2020 ### 6/10 Okay #### Edward 16 Jan 2024 Liked: Cleanliness The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service. ##### Edward Stayed 1 night in Jan 2024 ### 6/10 Okay #### Sameer 13 Jan 2024 Disliked: Property conditions & facilities #### OK Experience I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part. ![](https://a.travel-assets.com/ugc/hotel-reviews/17ECFB61CC539AB1337C7ED7CE5109923A5D98811705163951592.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5B5144CB1F1F77E32C2036DB7054080E195742F41705163951684.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sameer Stayed 4 nights in Jan 2024 ### 8/10 Good #### Damien 26 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Damien Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Judith 12 May 2025 ##### Judith Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Judith 22 Apr 2025 Liked: Cleanliness, staff & service ##### Judith Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Sigbjørn 22 Apr 2025 ##### Sigbjørn Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Jasmin 2 Feb 2025 ##### Jasmin Stayed 21 nights in Jan 2025 ### 6/10 Okay #### Verified traveller 18 Jan 2024 Liked: Room comfort Disliked: Staff & service #### If you want a getaway, get away from this hotel! This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property. That being said, although it has good bones, it suffers from poor service and lack of maintenance. Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed. I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help. Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not. Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place. The beachboys will stalk you and will follow you and will watch you. Very creepy. There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere. Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job. Overall: Not even a last resort. ##### Verified traveller Stayed 3 nights in Jan 2024 ### 8/10 Good #### isabelle 4 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un hôtel très bien situé. Personnel très sympathique. Cadre idyllique ##### isabelle Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Verified traveller 8 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### All inclusive beach hotel The food was better than expected, nice pool with no loud music. Right by the beach in the south end. Staff helpful and Even gave us a WiFi booster. Unfortunately it didn’t help so only WiFi in lobby. Monkeys steal your stuff. But good value for money. ##### Verified traveller Stayed 6 nights in Oct 2023 ### 8/10 Good #### Korazon Akwino 4 Aug 2023 ##### Korazon Akwino Stayed 1 night in Jul 2023 ### 4/10 Poor #### DZMITRY 15 Dec 2021 ##### DZMITRY Stayed 7 nights in Dec 2021 ### 6/10 Okay #### Verified traveller 15 Dec 2021 Liked: Cleanliness, room comfort Disliked: Staff & service #### 6 out of 10 The stay was okay but I wouldn't return. I paid for a type of room and upon arrival they had assigned me something totally different. I would have been okay with it if they would have asked me first. The family rooms don't have tvs. The AC is on a schedule and does not run during the day. You can't feel the ceiling fan when sleeping because they have a piece of fabric over the beds. It would have been smarter to put mesh. The room's already decent size. The food was good. The property needs updating. I primarily chose this location because it was all inclusive. ##### Verified traveller Stayed 2 nights in Dec 2021 ## Expedia's Latest Trends ### Hotels > [Severin Sea Lodge](https://www.expedia.co.uk/Mombasa-Hotels-Severin-Sea-Lodge.h13231804.Hotel-Information) > > [Hotels in Bungay](https://www.expedia.co.uk/Bungay-Hotels.d6138696.Travel-Guide-Hotels) > > [Hotel English Point Marina & Spa](https://www.expedia.co.uk/Mombasa-Hotels-Hotel-EnglishPoint-Spa.h17294104.Hotel-Information) > > [Hotels with Connecting Rooms in Benidorm](https://www.expedia.co.uk/Benidorm-Hotels-Hotel-With-Connecting-Rooms.0-0-d181363-thotelwithconnectingrooms.Travel-Guide-Filter-Hotels) > > [Hotel Açores Lisboa](https://www.expedia.co.uk/Lisbon-District-Hotels-Hotel-Acores-Lisboa.h1210727.Hotel-Information) > > [All-Inclusive Hotels in Red Sea Coast](https://www.expedia.co.uk/Red-Sea-Coast-Hotels-All-Inclusive-Hotel.0-0-d6051270-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [B&B Hartlepool](https://www.expedia.co.uk/Hartlepool-Bed-And-Breakfasts.d182537-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Voyager Beach Resort](https://www.expedia.co.uk/Mombasa-Hotels-Voyager-Beach-Resort.h1747416.Hotel-Information) > > [Aparthotel Mariano Cubi Barcelona](https://www.expedia.co.uk/Barcelona-Hotels-Aparthotel-Mariano-Cubi-Barcelona.h852584.Hotel-Information) > > [The Apartment Finchale Abbey](https://www.expedia.co.uk/Chester-Le-Street-Hotels-The-Apartment-Finchale-Abbey.h24029871.Hotel-Information) > > [PrideInn Paradise Beach Resort & Spa Mombasa](https://www.expedia.co.uk/Mombasa-Hotels-PrideInn-Paradise-Beach-Resort-Spa.h12761959.Hotel-Information) > > [The White Buck](https://www.expedia.co.uk/Ringwood-Hotels-The-White-Buck.h4395288.Hotel-Information) > > [TURIM Presidente Hotel](https://www.expedia.co.uk/Portimao-Hotels-Turim-Presidente-Hotel.h20306731.Hotel-Information) > > [Reef Hotel](https://www.expedia.co.uk/Mombasa-Hotels-Reef-Hotel.h526946.Hotel-Information) > > [Chale Island Resort](https://www.expedia.co.uk/Mombasa-Hotels-The-Sands-At-Chale-Island.h9807194.Hotel-Information) > > [Azuu Hotel](https://www.expedia.co.uk/Antalya-Hotels-Azuu-Hotel.h20843579.Hotel-Information) > > [Westbeach Holiday Apartments](https://www.expedia.co.uk/Bideford-Hotels-Westbeach-Holiday-Apartments.h50729318.Hotel-Information) > > [Hotels with Pool in Camden](https://www.expedia.co.uk/Camden-London-Hotels-Hotels-With-Pool.0-n6047356-0-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [White Heather Hotel](https://www.expedia.co.uk/Llandudno-Hotels-White-Heather-Hotel.h34125177.Hotel-Information) > > [South Causey Inn](https://www.expedia.co.uk/Stanley-Hotels-South-Causey-Inn.h2274157.Hotel-Information) ### Flights > [Flights from London (LHR) to Dammam (DHA)](https://www.expedia.co.uk/lp/flights/lhr/dha/london-to-dhahran) > > [Flights from London (LHR) to Dubai (DXB)](https://www.expedia.co.uk/lp/flights/lhr/dxb/london-to-dubai) > > [Flights from Gatwick (LGW) to Liznjan (PUY)](https://www.expedia.co.uk/lp/flights/lgw/puy/london-to-pula) > > [Flights from Indianapolis (IND) to London (LHR)](https://www.expedia.co.uk/lp/flights/ind/lhr/indianapolis-to-london) > > [Flights from Cancun (CUN) to Miami (MIA)](https://www.expedia.co.uk/lp/flights/cun/mia/cancun-to-miami) > > [Flights from Singapore (SIN) to Krabi (KBV)](https://www.expedia.co.uk/lp/flights/sin/kbv/singapore-to-krabi) ### Cars > [Car hire in Hinckley](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Hinckley.d4659.Car-Hire-Guide) ### Packages > [Eilean Donan Castle](https://www.expedia.co.uk/Eilean-Donan-Castle-Scotland.d6088815.Attraction) ### Holiday Rentals > [Ilfracombe Holiday Rentals](https://www.expedia.co.uk/Ilfracombe-Holiday-Rentals.d182551.Travel-Guide-HolidayRentals) ### General > [Visit Marske-by-the-Sea](https://www.expedia.co.uk/Marske-By-The-Sea.dx3000395989)