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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool

Guest reviews

18 reviews
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning


Explore the area

Popular LocationDinosauria Park4 min drive
AirportHeraklion (HER-Nikos Kazantzakis)16 min drive
Popular LocationCretaquarium18 min drive
Popular LocationWatercity Waterpark24 min drive

Choose dates to view prices

  • Double Room, Courtyard View

    Room amenities

    • 193 sq ft
    • Sleeps 3
    • 2 Single Beds and 1 Double Sofa Bed
    More detailsDouble Room, Courtyard View
  • Family Room, Courtyard View

    Room amenities

    • 279 sq ft
    • Sleeps 4
    • 2 Single Beds and 2 Double Sofa Beds
    More detailsFamily Room, Courtyard View
  • Basic Double Room, 1 Bedroom, Courtyard View (Single Use)

    Room amenities

    • 323 sq ft
    • Sleeps 1
    • 2 Single Beds and 1 Double Sofa Bed
    More detailsBasic Double Room, 1 Bedroom, Courtyard View (Single Use)
  • Double Room, Courtyard View (Promo in Annex Building)

    Room amenities

    • 258 sq ft
    • Sleeps 3
    • 1 Double Bed
    More detailsDouble Room, Courtyard View (Promo in Annex Building)

About this area

Kato Gouves

Located in Gouves, Kaissa Beach is on the beach. Port of Hersonissos and Crete Golf Club are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mediterranean Sea and Sarandaris Beach. Don't miss out on a visit to Star Beach Water Park.

Visit our Kato Gouves travel guide
Popular Location

What's nearby

  • Dinosauria Park - 4 min drive
  • Cretaquarium - 18 min drive
  • Crete Golf Club - 19 min drive
  • Watercity Waterpark - 24 min drive
  • Sarandaris Beach - 30 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 17 min drive


  • Xylino — 1 min walk

About this property

Kaissa Beach

3-star Beachfront hotel near Mediterranean Sea
Along with 2 restaurants, this hotel has 2 bars/lounges and a coffee shop/café. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a seasonal outdoor pool and a meeting room. All 38 rooms provide conveniences such as sofa beds and fridges, plus rainfall showerheads and TVs. Guests will also find coffee/tea makers, hairdryers and showers.
Kaissa Beach offers 38 forms of air-conditioned accommodation with a hairdryer. This accommodation is furnished with unspecified sofa beds. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at Kaissa Beach are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities


Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Return airport shuttle (surcharge)

Food and drink

Free buffet breakfast available daily 8:00 AM–10:00 AM
2 restaurants and 1 coffee shop/cafe
2 bars/lounges

Things to do

Billiards/pool table
Children's pool
Seasonal outdoor pool

Family friendly

Children's pool
Dry-cleaning service
Seasonal outdoor pool
Snack bar/deli
Sofa bed


ATM/banking services
No lifts
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken


Business services

1 meeting room


Beachfront location


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking
Wheelchair-accessible path of travel


Designated smoking areas
TV in reception

Room amenities


Air conditioning
Sofa bed


Rainfall showerhead


18-inch TV

Food and drink

Coffee/tea maker


Electrical adapters/chargers
Iron/ironing board (on request)
Safe (surcharge)



Check-in time starts at 1:00 PM
Minimum check-in age - 15


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed in November.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

MastercardAmerican ExpressVisa

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Air conditioning fee: EUR 6 per day
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Property registration number 1039K032A0023400

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to October
No pets and no service animals are allowed at this property

Property is also known as

Kaissa Beach Aparthotel Gouves
Kaissa Beach Aparthotel
Kaissa Beach Gouves
Kaissa Beach
Kaissa Beach Bungalows & Apartments Hotel Gouves
Kaissa Beach Hotel Gouves, Crete
Kaissa Beach Bungalows And Apartments
Kaissa Beach Hotel
Kaissa Beach Gouves
Kaissa Beach Hotel Gouves

Frequently asked questions

Can I cancel my reservation for free at Kaissa Beach and receive a full refund?
Yes, Kaissa Beach offers free cancellation on select room rates, because flexibility matters! Please refer to Kaissa Beach cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has a seasonal outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in begins at 1:00 PM.
What time is check-out at this hotel?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this hotel all-inclusive?
Some rate plans available at this hotel are all-inclusive.
Where is this property located?
Situated on the beach, this hotel is 0.1 mi (0.1 km) from Mediterranean Sea, and within 9 mi (15 km) of Port of Hersonissos and Sarandaris Beach. Crete Golf Club and Star Beach Water Park are also within 12 mi (20 km).

Guest reviews

Overall score and ratings for Kaissa Beach

Guest rating
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Amenities, property conditions & facilities

Unfortunately it was not what we expected. Comfortable rooms but poor maintenance of rooms . Old and run down . TV didn't work , bathroom had an awful smell ,walls were dirty , windows wouldn't lock , card key didn't work . Needs major renovations . They tried to keep it clean. Bed mattresses were very old and uncomfortable . The hotel looks like it's shutting down, it looks empty and abandoned , the few employees we saw were pleasant and tried with the resources available to please us ( those that we actually saw were about 2) .Not what it seems in pictures at all.

Stayed 1 night in Sep 2019



We did not realise when we booked that the 'annex' building is a 10 minute walk from the hotel itself. Our room in the annex building was unsatisfactory and dirty without WiFi, air con or double-bed despite us booking these things. The room also smelt of smoke and had ash trays even though it was booked as 'non-smoking'. When we told the hotel staff on our first day about these things as well as the shower being broken they promised to resolve the issues but only addressed the broken shower during our stay. Our towels were not changed until 5 days into our stay and our bed sheets were not changed at all. The fridge made such a loud noise that we couldn't sleep at night on top of having very uncomfortable beds and no air con. The Tv did not work and there was a hole in the wall straight through to outside that had been stuffed with kitchen roll.

Pros: The main part of the hotel is located right next to the beach and has some comfy seats out front to sit with a drink and watch the sunset.

Cons: The customer service and upkeep of the facilities in the annex building.

Location: The bus stop is not too far to walk to and we got the bus to Heraklion, Knossos and the Aquarium. It was much cheaper than booking an excursion.

Stayed 7 nights in Aug 2017


  • Liked: Cleanliness, staff & service

4/5 Good

  • Liked: Cleanliness, staff & service
liked out stay at Kaissa Beach

The staff were interested in caring for us and that we had a comfortable stay. We were told about a jeep safari which sounded great so we booked it and had fun. We were on half board - the food was very good and tasty. We would eat there again.

4/5 Good

Nice hotel close to beach, welcoming and friendly

We arrived late, a family of four, and the personnel took us through a smooth admission. The room was clean and comfortable. First impressions were very good, so were the amenities, everything was functional. The staff are super friendly and welcoming. Admittedly, for such a fantastic price, the meals are basic, especially the breakfast, but luckily one has access to a shopping area close by along with well stocked supermarket for the extra stuff you would normally need; bottled water, personal hygiene, souvenirs, etc. It would have been a good idea to place also hand washing and dish washing soaps, but maybe that is a bit much to ask for, although would have been a nice touch.

Pros: Location is nearly ideal with proximity to beaches, shopping and entertainment, albeit off the center of town. Best for families of 3 - 4.

Cons: One has to pay extra for safety deposit box in the room, and air conditioning. Hand washing and dish washing soaps to be available upon check-in.

Location: Sea-view apartments available, beach and shopping area nearby, walking distance to main road for travel to other locations in Crete.