- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pools were easy to access and the beach was very close
Located in Gouves, Astir Beach Hotel is in the entertainment district and on the beach. Star Beach Water Park is a popular area attraction and if an activity is on the agenda, Heraklion Port and Crete Golf Club are worth checking out. Travelling with kids? Consider Dinosauria Park, or check out an event or a game at Freedom National Stadium. Take the opportunity to explore the area for water adventures such as scuba diving and other activities like golf lessons.Visit our Gouves travel guide
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
We had 2 rooms - the sea view was fine, the garden room was overlooking someones back yard. The hotel is on the public beach. Good local shops otherwise not close to any larger areas. The staff in the restaurant were fine and the food was ok. The reception staff need a personality. The pools were clean - the pool towels had holes in them but we could not be bothered to address it to reception staff as they would rather avoid interacting with clients. On check out they did not even ask how our stay was and hope to see us soon one day. The rooms are basic - its stated as 4 star but its 3 star IMO. We had issues with the air con - it took 5 minutes to get going and the filters were packed with dust - the on site repair man came and made us feel indadequate at notunderstanding air con equipment but we did make him clean the clogged up filters (albeit he did it in our shower). They only give 1 room key with a magnet to attach to the sensor which starts the room up- pain in the neck as if one of us wanted to go out we had to be let in or wake up our family. It achieved what we needed to achieve, no one fell ill, the kids loved the pool, basic kids entertainment. We arranged the holiday 5 days prior so we paid premium for a basic hotel - will book more in advance next time.
Pros: proximaty to the beach and the aquarium (10-15 min walk)
Cons: customer service - you work in hospitality - so smile ! Wifi (free) only in lobby - none in the rooms