Title: Jacy'z Hotel & Resort Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=71799522&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Jacy'z Hotel & Resort Travelers enjoy American cuisine for lunch or dinner and rejuvenate with body scrubs while staying in ultimate comfort near Nya Ullevi Stadium ## Photo gallery for Jacy'z Hotel & Resort ![2 indoor pools, seasonal outdoor pool, pool loungers - Jacy'z Hotel & Resort (Gothenburg)](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/2ab2b7a0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Jacy'z Hotel & Resort (Gothenburg)](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/652fccdc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; French cuisine - Jacy'z Hotel & Resort (Gothenburg)](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/2c5c7ae7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 indoor pools, seasonal outdoor pool, pool loungers - Jacy'z Hotel & Resort (Gothenburg)](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/b9162d9e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Jacy'z Hotel & Resort (Gothenburg)](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/5da98962.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Liseberg Amusement Park, Jacy'z Hotel & Resort provides a luxurious retreat with four bars and complimentary in-room WiFi. Guests can unwind at one of the indoor pools or start their day with breakfast at one of three on-site restaurants. ## Reviews 9.2 Wonderful ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant £65 includes taxes & fees 25 Jan - 26 Jan ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=71799522&PinnedHotelID=71799522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=71799522&PinnedHotelID=71799522&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=71799522&PinnedHotelID=71799522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=71799522&PinnedHotelID=71799522&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=71799522&PinnedHotelID=71799522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=71799522&PinnedHotelID=71799522&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=71799522&PinnedHotelID=71799522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=71799522&PinnedHotelID=71799522&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Dark at Jacyz No windows ![Dark at Jacyz No windows | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/29663fe7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Dark at Jacyz No windows 8.8 Excellent 53 reviews ### Highlights Heating Flat-screen TV Premium bedding Blackout curtains Private bathroom Bathrobes Rainfall showerhead Hairdryer - 156 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Small at Jacyz ![Small at Jacyz | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/d84793a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Small at Jacyz 9.2 Wonderful 124 reviews ### Highlights Heating Flat-screen TV Premium bedding Blackout curtains Private bathroom Bathrobes Rainfall showerhead Hairdryer - 156 sq ft - City view - Sleeps 2 - 1 Double Bed ### View all photos for Medium at Jacyz ![Medium at Jacyz | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/00a045b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Medium at Jacyz 9.4 Exceptional 80 reviews ### Highlights Separate sitting area Heating Flat-screen TV Premium bedding Blackout curtains Private bathroom Bathrobes Rainfall showerhead - 237 sq ft - City view - Sleeps 3 - 1 Double Bed ### View all photos for Large at Jacyz ![Large at Jacyz | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/632f6c7c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large at Jacyz 9.4 Exceptional 27 reviews ### Highlights Separate sitting area Heating Flat-screen TV Premium bedding Blackout curtains Private bathroom Bathrobes Rainfall showerhead - 344 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Dark at JQ No windows ![Dark at JQ No windows | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/bb35048a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Dark at JQ No windows 8.6 Excellent 4 reviews ### Highlights Heating Flat-screen TV Premium bedding Blackout curtains Private bathroom Bathrobes Rainfall showerhead Hairdryer - 138 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Large at JQ ![Large at JQ | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/5fdffa90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large at JQ 9.4 Exceptional 15 reviews ### Highlights Separate sitting area Heating Flat-screen TV Premium bedding Blackout curtains Private bathroom Bathrobes Rainfall showerhead - 344 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Medium at JQ ![Medium at JQ | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/b2c58835.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Medium at JQ 9.4 Exceptional 60 reviews ### Highlights Separate sitting area Heating Flat-screen TV Premium bedding Blackout curtains Private bathroom Bathrobes Rainfall showerhead - 269 sq ft - City view - Sleeps 2 - 1 Double Bed ### View all photos for Small at JQ ![Small at JQ | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/72000000/71800000/71799600/71799522/34011f72.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Small at JQ 9.0 Wonderful 4 reviews ### Highlights Heating Flat-screen TV Premium bedding Blackout curtains Private bathroom Bathrobes Rainfall showerhead Hairdryer - 156 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGothenburg-Hotels-Jimmyz.h71799522.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGothenburg-Hotels-Jimmyz.h71799522.Hotel-Information) ## About the area Located in Gothenburg, Jacy'z Hotel & Resort is in the city centre. Poseidon Statue and Old post house are local landmarks, and some of the area's attractions include Liseberg Amusement Park and Maritima Museum. Looking to enjoy an event or a game? See what's going on at Nya Ullevi Stadium or Scandinavium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Gothenburg travel guide](https://www.expedia.co.uk/Gothenburg.dx1366) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C57.70570%2C11.99341&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Scc5_vMbwP-V1n-Rg5qUOdXnuqI=) Drakegatan 10, Gothenburg, Västra Götaland, 412 50 ### What's nearby - Nya Ullevi Stadium \- 6 min walk \- 0.3 miles - Scandinavium \- 10 min walk \- 0.6 miles - Gamla Ullevi Stadium \- 10 min walk \- 0.6 miles - Swedish Exhibition and Congress Centre \- 11 min walk \- 0.6 miles - Liseberg Amusement Park \- 14 min walk \- 0.8 miles ### Getting around - Ullevi Södra Tram Stop - 8 min walk - Liseberg Station - 11 min walk - Gothenburg (GOT-Landvetter) - 22 min drive ### Restaurants - ‪Archie's på Jacy'z - ‬1 min walk - ‪Danilo Restaurang Bar & Café - ‬10 min walk - ‪Pachanga Pool Club - ‬2 min walk - ‪Evolushi - ‬9 min walk - ‪Gogogaga - ‬1 min walk ## About this property ### Jacy'z Hotel & Resort Luxury hotel near Liseberg Amusement Park Near Nya Ullevi Stadium and Scandinavium, Jacy'z Hotel & Resort provides a free breakfast buffet, dry cleaning/laundry services and 4 bars. Take some time to relax at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and French cuisine. Free in-room WiFi is available to all guests, along with a 24-hour health club and a 24-hour business centre. You'll also enjoy perks such as: - 2 indoor pools and a seasonal outdoor pool, along with sunloungers - Self-parking (surcharge), an electric car charging station and a billiards/pool table - Meeting rooms, coffee/tea in reception and multilingual staff - A front desk safe, bike parking and luggage storage - Guest reviews give top marks for the helpful staff Room features All 233 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches such as late-night room service and free WiFi. Extra amenities include: - Rainfall showers, free toiletries and hairdryers - Wardrobes/cupboards, heating and daily housekeeping ## Similar properties ![Sun deck](https://images.trvl-media.com/lodging/1000000/10000/9400/9397/47142bd3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Ristorante Bellora Gothenburg City Center - Free Wi-Fi - Restaurant - Gym - Breakfast available 9.0 Wonderful 2,055 reviews £66 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=9397&PinnedHotelID=9397&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/7000000/6700000/6694400/6694327/w5757h3837x3y3-eaf485df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Pigalle Gothenburg City Center - Free Wi-Fi - Restaurant - Breakfast available - Business services 9.2 Wonderful 2,101 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=6694327&PinnedHotelID=6694327&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/92000000/91560000/91550600/91550515/a8699044.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Clarion Hotel Draken Gothenburg City Center - 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Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 8.8 Excellent 2,895 reviews £71 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=1100686&PinnedHotelID=1100686&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Covered parking on site (SEK 350 per day; includes in/out privileges) - Limited on-site self parking ### Food and drink - Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends - 3 restaurants - 4 bars/lounges - Coffee and tea in common areas ### Restaurants on site - Archie's - Gaby's - GOGOGAGA ### Things to do - 2 indoor pools - 24-hour health club - Billiards/pool table - Full-service spa - Seasonal outdoor pool - Table tennis ### Family friendly - 2 indoor pools - Laundry facilities - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Business services - 18 meeting rooms - 24-hour business centre - Conference centre (1,658 square foot of space) - Coworking space ### Outdoors - Pool loungers ### Full-service spa - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - 24-hour room service - Minibar ### More - Heating - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests with 'Spa Access' rate plans receive access to the spa area and pool from 3:15 PM to 5:15 PM. Facilities fees apply to all other guests to access the pool and spa area. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of SEK 300 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total pets Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Covered self-parking fee: SEK 350 per day (in/out privileges) - Pet fee: SEK 300 per accommodation, per stay - Service animals are exempt from fees - Facilities fee: SEK 195 per person and includes use of: spa; swimming pool The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from 02 July to 05 August Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not allowed in the spa ### Property is also known as Jacy'z Hotel Resort Jacy'z Hotel & Resort Hotel Jacy'z Hotel & Resort Gothenburg Jacy'z Hotel & Resort Hotel Gothenburg ## Frequently asked questions ### Does Jacy'z Hotel & Resort have a pool? ### How much does it cost to stay at Jacy'z Hotel & Resort? ### Is Jacy'z Hotel & Resort pet-friendly? ### How much is parking at Jacy'z Hotel & Resort? ### What time is check-in at Jacy'z Hotel & Resort? ### What time is check-out at Jacy'z Hotel & Resort? ### Where is Jacy'z Hotel & Resort located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Jacy'z Hotel & Resort Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.4 Amenities ### 9.4 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 1,678 8 - Good 390 6 - Okay 114 4 - Poor 43 2 - Terrible 51 ## Reviews ### 10/10 Excellent #### Sonya 31 Dec 2025 Liked: Cleanliness, property conditions & facilities Had an amazing stay and time at Jacy’z. I Would highly recommend it to anyone needing a break, didn’t even need to leave the hotel as it had everything. Taha at reception made the stay exceptional and honestly, I’m already looking to come back! Amazing service provided by Taha and Jacy’z would not be Jacy’z without him. ##### Sonya Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### larsen Peter 9 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Super friendly staff, nice clean conditions, will stay again for sure ##### larsen Peter Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Christian 18 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will stay there again Very nice stay. Hotel really surprised me positively. Great atmosphere, nice room, great dinner at the Asian restaurant and - for hotel standard - good gym. ##### Christian Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Linda 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were spotless, and the bed was incredibly comfortable and spacious. The spa was wonderfully relaxing and enjoyable — I only wish they offered treatments as well. The staff were exceptionally helpful and polite, making the stay even more pleasant. Overall, I absolutely loved my time here! ![](https://a.travel-assets.com/ugc/hotel-reviews/3ca84381-ae18-4442-adc8-99bd6ca98564-1759673520874.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2e41a717-b0e6-4cfa-9f7f-fa11c861abf6-1759673521263.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dc909a91-888c-4860-87f9-5ebd6bbd49bd-1759673521329.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Linda Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Olivia 19 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Defo stay again! Everything was amazing. So many bars and restaurants in one place. Indoor and outdoor pools. Relaxation areas. ##### Olivia Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Amy 7 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Had a great stay. Beautiful hotel, easy check in and loved the spa experience. Room was very quiet and clean. Highly recommend. ![](https://a.travel-assets.com/ugc/hotel-reviews/5ad82f6d-8ec1-46e7-a66b-ebdba57161b1-1751892464916.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/05508de5-7f65-4b15-af07-29746de8b2b6-1751892472914.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62213e2c-6f0e-4ae9-b7ba-20b264f99e09-1751892475181.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Amy Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Maria 12 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect stay Very nice and ambient hotel Food and beverage are outstanding Lovely atmosphere Beautiful spa ##### Maria Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Ruwaila 18 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### amazing stay Amazing everything was so good! clean hotel with incredible facilities, beautiful place and friendly staff ##### Ruwaila Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Phil 27 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel, had a great stay, it is a bit of a walk to the centre of town, about 25 mins, but otherwise excellent, the breakfast spread is probably the best I’ve seen anywhere and I’ve travelled a lot. Overall excellent. ##### Phil Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Monique 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a fantastic stay here at Jacy'z and it was my second visit. On this visit it was quite quiet, which I enjoyed, particularly as I had a chance to participate in all the amenities in a calmer atmosphere. Friendly and hard-working staff. ##### Monique Stayed 1 night in May 2025 ### 10/10 Excellent #### Lisa 3 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing service 5 star service. Highly recommend. I would come back no hesitation. ⭐️ ##### Lisa Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Verified traveller 1 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loove it Love this place. Clean, comfortable, nice vibe, good breakfast. The only negative thing I can think of was the small towels and the location being a bit far from the city. ##### Verified traveller Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Liam 25 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 10/10 so modern and loads to do the spa was the best Iv ever seen ##### Liam Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Danielle 7 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Jacy'z loves up tk the hype and more! What can I say.. This hotel certainly lives up to the Hype this drew me to book Jacy'z. Booked an overnight stay with use of spa. Decor is out of this world, facilities, great music in general areas. Staff are helpful and friendly. Highly recommend! ![](https://a.travel-assets.com/ugc/hotel-reviews/e488874e-1d6b-4361-8d22-2b5c3f5f9ec7-1746598898829.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/142968d3-c57d-4d13-93ec-cf2e1180654f-1746598898946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/97c4c3cf-0d12-4c69-b246-45a7f617da58-1746598898790.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/57e8fde6-2529-43fe-9ddf-d2875feb0597-1746598901224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Danielle Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Bennise 8 Mar 2025 Liked: Staff & service, amenities, property conditions & facilities The service was welcoming, housekeeping was helpful. The dark room experience was 10/10 you just don’t know how needed it is until you book it!!! ##### Bennise Stayed 1 night in Mar 2025 ### 10/10 Excellent #### brenda 16 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful hotel and spa – I had the most relaxing experience of my life and will definitely be returning! ❤️ ##### brenda Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Shomoy 9 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely property. Expected pool club to have a party vibe at night but was quite quiet ##### Shomoy Stayed 2 nights in Dec 2024 ### 8/10 Good #### Rochelle 8 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely experience however the room was very cold! ##### Rochelle Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Esther 20 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Overall average, staff were not really helpful, staff was not welcoming. Clean room ##### Esther Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Mako 8 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Can’t wait to stay again real lovely Absolutely fabulous! The hotel smelt gorgeous . The lobby was luxury with a real fire pit . Staff were EXCELLENT friendly and helpful . The rooms were clean and comfortable! Food was great , drinks weee great ! . There was soo much to do . The spa was stunning , they had golf, pool table and several restaurants on site . The hotel is local to town. You can take the tram which is so quick . ##### Mako Stayed 2 nights in Nov 2024 ### 8/10 Good #### debbie 15 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay and only improvements would be a phone in the room as if anything wrong in room you have to physically go to reception. Everyone getting spa time at the same time of day is too much and should be spread out to avoid crowding. I would point this out at check in and offer upgrades at that point if required. ##### debbie Stayed 2 nights in Mar 2025 ### 6/10 Okay #### shantae 20 Dec 2024 Disliked: Staff & service #### birthday lack of communication & took ages for my room to be sorted , wasn't informed that i would need to pay extra for the spa . service at gogo restaurant was amazing from my server & receptionist at front desk who booked me in last minute ##### shantae Stayed 1 night in Dec 2024 ### 8/10 Good #### Simone 13 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stunning hotel The stay was very good. The spa was stunning. It was very busy so nowhere to rest as all beds were taken. There was no tea or coffee facilities in the room. The bar is expensive too! Our check in wasn’t great, there was no explanation how to use the lift, what floor our room was on, if the spa access was valid on the second day and what time, we had to keep pestering, basic information should be explained at check in. Also our session was 3:15 but only checked in at 3 so had to rush to get to spa to get our 2 hours. But overall worth the trip, the hotel is beautiful! ❤️ ![](https://a.travel-assets.com/ugc/hotel-reviews/B9882F69C5562C61E0AF480FCC9F75D222BE23AF1741889221768.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7FFD0209E3A2ACA49C42657AA23B03A2DC383C1C1741889222831.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Simone Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Vivienne 23 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great experience. Only stayed at the hotel for 1 night but I tried to experience majority of things going on. Part of my night included two hours in their pool club, access to steam room, sauna, heated pool(s), service on day beds. Although because it does get quite busy it's hard to get a day bed near the upstairs pool, but if you want quiet there is a fire room away from the pool which has an ample amount of day beds. Staying in the medium JQ room which is higher up in the building, great design, able to cast to TV, and connect to Bluetooth speaker, mini bar (prices weren't too bad). Bed was interesting, it was a little softer than I would like but that's down to personal preference. Didn't get to experience the JQ bar, I believe it's closed certain days of the week. Had dinner at the Gogogaga restaurant, wasn't really a fan of the food. The drinks were good. Drinks at the lobby bar was nice, background music and can play games with friends I definitely would stay again. I would like to try the large rooms, and try the Jacyz rooms (which are lower in the building so don't have much of a view but are cheaper) ##### Vivienne Stayed 1 night in Apr 2025 ### 6/10 Okay #### Divia 4 Jan 2025 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness #### Fine, though less than expected. The hotel room was nice, though we stayed in the JQ upper floors, and there the rooms, for example, did not have drawers in the night stands, didn´t have much closet space, did not provide additional toiletries, etc. Overall the room was pretty but very basic in its functionalities. The breakfast was really good, which we enjoyed. Would be nice to have more vegan and lactose free options. The spa was also very basic, with one dry and one steam sauna, and a couple of pools. The warm pool was VERY unhygienic with dirt specs floating all around. This is the main reason for my lower grade of the hotel. We also did not like the feeling of so many add-ons. Stay longer for x amount of money, take the robe for x amount of money, etc etc. One gets the feeling of being commodified and like they´re after your money. ##### Divia Stayed 1 night in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Rose Garden Palace by OMNIA hotels](https://www.expedia.co.uk/Rome-Hotels-Rose-Garden-Palace-Roma.h792356.Hotel-Information) > > [Hotels in Connah's Quay](https://www.expedia.co.uk/Connahs-Quay-Hotels.d3000401468.Travel-Guide-Hotels) > > [Radisson Blu Scandinavia Hotel](https://www.expedia.co.uk/Gothenburg-Hotels-Radisson-Blu-Scandinavia-Hotel.h598664.Hotel-Information) > > [Radisson Blu Hotel Manchester, Airport](https://www.expedia.co.uk/Manchester-Hotels-Radisson-Blu-Hotel-Manchester.h120016.Hotel-Information) > > [Eden Hotel Wolff](https://www.expedia.co.uk/Munich-Hotels-Eden-Hotel-Wolff.h14069.Hotel-Information) > > [New Siam Palace Ville](https://www.expedia.co.uk/Bangkok-Hotels-New-Siam-Palace-Ville.h11922823.Hotel-Information) > > [Clarion Hotel Post, Gothenburg](https://www.expedia.co.uk/Gothenburg-Hotels-Clarion-Hotel-Post.h4633718.Hotel-Information) > > [Hall Garth Hotel Darlington, Sure Hotel Collection by BW](https://www.expedia.co.uk/Darlington-Hotels-Hall-Garth-Hotel.h2651862.Hotel-Information) > > [SKYE Suites Sydney](https://www.expedia.co.uk/Sydney-Hotels-SKYE-Suites-Sydney.h24507540.Hotel-Information) > > [Scandic Europa](https://www.expedia.co.uk/Gothenburg-Hotels-Scandic-Europa.h892445.Hotel-Information) > > [Hotels in Paris](https://www.expedia.co.uk/Beauvais-Airport-Hotels.0-aBVA-0.Travel-Guide-Filter-Hotels) > > [JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI](https://www.expedia.co.uk/Kyoto-Hotels-Via-Inn-Kyoto-Station-Hachijoguchi.h33382855.Hotel-Information) > > [Aitutaki Lagoon Private Island Resort - Adults Only](https://www.expedia.co.uk/Aitutaki-Hotels-Aitutaki-Lagoon-Private-Island-Resort-Adults-Only.h1096555.Hotel-Information) > > [Hotels with Entertainment in Belfast City Centre](https://www.expedia.co.uk/Belfast-City-Centre-Belfast-Hotels-Hotel-With-Entertainment.0-n6200265-0-thotelwithentertainment.Travel-Guide-Filter-Hotels) > > [Athenaeum K 29 Hotel](https://www.expedia.co.uk/Athens-Hotels-K29-Hotel.h21082452.Hotel-Information) > > [NH Collection Berlin Mitte am Checkpoint Charlie](https://www.expedia.co.uk/Berlin-Hotels-NH-Collection-Berlin-Mitte-Am-Checkpoint-Charlie.h517191.Hotel-Information) > > [Hotels in Inverness City Centre](https://www.expedia.co.uk/Inverness-City-Centre-Inverness-Hotels.0-n553248635810423181-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Birmingham (BHX) to Segrate (LIN)](https://www.expedia.co.uk/lp/flights/bhx/lin/birmingham-to-milan) > > [Flights from Newcastle-upon-Tyne (NCL) to Otopeni (OTP)](https://www.expedia.co.uk/lp/flights/ncl/otp/newcastle-to-bucharest) ### Activities ### Packages > [Salamanca Province Holidays](https://www.expedia.co.uk/Salamanca-Province.d6055201.Holidays-City-Breaks) ### Holiday Rentals ### General > [Visit Madeira Island](https://www.expedia.co.uk/Madeira-Island.dx11326) ---