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"First room lights didn’t work, second room the curtains didn’t close fully with the bright light coming in"

"Exceptional as always xx"

"Breakfast was delayed 45 mins"

"Had a lovely stay. Room was very spacious with a lovely sea view and extremely clean. Breakfast was lovely. Plenty of choice and speedy service. Reception staff extremely polite & helpful aswell as the evening entertainment staff. Very friendly, funny & polite. Really enjoyed the acts that were on."

"Breakfast excellent, shame they don;t serve food on a Sunday. Suggest they notify guests beforehand so they can make alternative arrangerments. We could not find anywhere closeby serving food after 7.30pm which was prior to our arrival"

"A very nice short stay and breakfast was lovely as were the staff"

"No, don’t expect too much! The hotel is a beautiful building and it’s in a great location but some of the rooms are a bit worn and tatty. The breakfast is pretty good and it was improved this morning with fruit on ice and smoothies. The staff in the breakfast room are great and if it’s not too busy will endeavour to seat you up with a Sea view. The price was reasonable, but it would seem that the hotel refuses to give you a fairly good room unless you pay more."

"Clean room couldn't open window not a problem for 1 night didn't have breakfast"

"Check in was okay, however received 2 confirmation emails with different room numbers. Told reception but they said couldnt happen. Got a room on basement floor, room itself relatively basic (106),stained carpet several areas (brown stains!) Floor was noisy and clearly used to house groups of revellers. 3 4 and 5am wake up calls two out of three nights from loud neighbours, banging doors and poor insulation. Room door also looked like it had been forced open and was difficult to close properly. Facilities are great pool and gym and breakfast but experience was poor. Pub and grill tables all reserved some 2hrs in advance.. maybe need a lesson in managing turnover. To cap it all it i was sent an invoice for another room complete with the guests name and details including address. Told reception staff and they werent very helpful. I was concerned my details had gone to the other guest but they assured me not…. Well if assurance is “i dont know what happended”. GDPR and data breach risk seems an alien concept. Stayed 3 nights, got 1 night rest. Not exactly the break we were looking for."