Economy Apartment, 1 Bedroom | Living area | LED TV
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Reviews of Ruby by Serain Residences

4 out of 5
Ruby by Serain Residences
9 Norfolk Avenue, Surfers Paradise, QLD

Reviews

6.0
Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 1 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 7 out of 19 reviews" "

7.2/10

Cleanliness

7.0/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
A bit iffy
The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
Stayed 2 nights in Jan 2024

6/10 Okay

Keeli

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Jan 2024

2/10 Terrible

David

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Stayed 6 nights in Dec 2023

4/10 Poor

Stephen

Stayed 4 nights in Dec 2023

10/10 Excellent

Luca

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
Stayed 1 night in Nov 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
Stayed 11 nights in Aug 2023

2/10 Terrible

Amrit

Disliked: Cleanliness
Stayed 4 nights in Apr 2023

10/10 Excellent

Casey

Stayed 2 nights in Jul 2022

4/10 Poor

Aya

Liked: Cleanliness
terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
Stayed 1 night in Mar 2021

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Jan 2020

10/10 Excellent

Christopher

Stayed 1 night in Oct 2019