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Reviews of Towneplace Suites By Marriott Geneva

2 out of 5
Towneplace Suites By Marriott Geneva
5201 Spire Circle, Geneva, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 23 out of 28 reviews" "
Rating 8 - Good. 3 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 0 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property that is clean and very friendly staff
Stayed 1 night in May 2024
Response from Rhonda, General Manager on 20 May 2024
We are so happy you chose to stay at the TownePlace Suites. Thank you for your feedback! We look forward to welcoming you again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in May 2024
Response from Rhonda, General Manager on 20 May 2024
Thank you for the positive review of the TownePlace Suites at SPIRE Academy! We look forward to welcoming you back.

10/10 Excellent

Christopher

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WHOLE STAFF WAS EXCELLENT AND AWESOME 5 STARS
Stayed 1 night in May 2024
Response from Rhonda, General Manager on 13 May 2024
We are so happy to hear that you enjoyed your stay at the TownePlace Suites! We greatly appreciate your review and look forward to welcoming you back in the future.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a main gas station and food places around. The hotel is right off the freeway and thsts convenient.
Stayed 1 night in May 2024
Response from Rhonda, General Manager on 5 May 2024
We greatly appreciate you staying at our new hotel and thank you for your feedback. We look forward to welcoming you back in the future!

10/10 Excellent

Marcie

Lovely hotel
Stayed 1 night in Mar 2024
Response from Rhonda, General Manager on 4 May 2024
Thank you for staying with us. We are so happy you enjoyed your stay. We look forward to seeing you againin the future.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous brand new hotel, staff was amazing. We had a small issue with our TV and they immediately fixed it. Room had everything we needed, the kitchen was such a great feature! Breakfast was delicious every morning, good coffee which is often hard to come by at a hotel. Highly recommended!!
Response from Rhonda, General Manager on 4 May 2024
Thank you so much for such a lovely review. We greatly appreciate you staying with us and look forward to your next visit!

8/10 Good

Gerald

Stayed 3 nights in Apr 2024
Response from Rhonda, General Manager on 18 May 2024
We are so happy you chose the TownePlace Suites for your lodging needs. We greatly appreciate your feedback and look forward to welcoming you again in the future.

2/10 Terrible

emilia, newburgh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Rhonda, General Manager on 28 Apr 2024
We greatly appreciate your feedback and I'm so sorry that you did not have a good experience. I hope you will give us the opportunity to correct any problems that you had.

10/10 Excellent

Parthasarthy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly an excellent hotel to stay in! The hotel is brand new and it shows. It is very tastefully designed and the convenience and amenities are spectacular. Walimg distance from Starbucks that is right outside the front entrance.The staff is friendly and helpful. Would definitely recommend this hotel.
Stayed 10 nights in Apr 2024
Response from Rhonda, General Manager on 21 Apr 2024
We are so happy you enjoyed your stay with us. We are very proud of our new hotel and love the positive feedback we are receiving. We look forward to welcoming you back when you travels bring you to this area.

10/10 Excellent

Monyka, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, well appointed with a great hot breakfast. Highly recommended.
Stayed 3 nights in Apr 2024
Response from Rhonda, General Manager on 11 Apr 2024
Thank you so much for your feedback. We are thrilled that you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Daniel, Ithaca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, as were some other patrons.
Stayed 1 night in Apr 2024
Response from Rhonda, General Manager on 11 Apr 2024
Thank you for your feedback regarding your stay. We are so grateful for your business and hope to see you again in the future.

10/10 Excellent

Kayla

Stayed 3 nights in Apr 2024
Response from Rhonda, General Manager on 4 May 2024
We are so happy you enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Amberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent and clean. Staff was kind and helpful. Not a lot of food choices near the property.
Stayed 1 night in Apr 2024
Response from Rhonda, General Manager on 10 Apr 2024
Thank you so much for staying with us. We are so very happy you enjoyed your stay and look forward to welcoming you back in the future!!

10/10 Excellent

Ari, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rhonda, General Manager on 10 Apr 2024
Thank you for choosing the TownePlace Suites at SPIRE Academy. We look forward to welcoming you back in the future!!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel with modern well-appointed suites and studios. All rooms have a kitchenette which includes a full size fridge, 2-burner stove top, and even a compact dishwasher! We greatly appreciated that we could bring our dog, since we were traveling with her. Staff were all very friendly.
Stayed 1 night in Apr 2024
Response from Rhonda, General Manager on 10 Apr 2024
We are so happy you enjoyed your stay with us. We are very proud of our property and thrilled that our guests are enjoying it as well. We look forward to seeing you again!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is brand new, so the property is super clean, modern, nicely appointed, and is located right next to a large sports center, where we had a weekend long volleyball tournament. The staff were so friendly and helpful. The beds are super comfy, with nice pillows, and other amenities. Only complaint is that the noise from people walking and running around is a bit loud. But it didn't disrupt our sleep and there were a ton of teen girls overtaking the hotel, so it is to be expected. We will stay here whenever we come for tournaments.
Stayed 2 nights in Apr 2024
Response from Rhonda, General Manager on 10 Apr 2024
Thank you so much for staying with us. We are so happy to hear you enjoyed your stay. Teenage girls will be teenage girls, but I'm happy to hear your sleep was not disrupted. We look forward to welcoming you back!

10/10 Excellent

Kaysie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was so nice and helpful. We booked it because there was a pool and wanted to swim but sadly it was closed. I wished that was on the website when we booked.
Stayed 1 night in Mar 2024
Response from Rhonda, General Manager on 11 Apr 2024
Thank you for your feedback. We did have that the pool was not open on the website, but I realize it may have been easy to miss. I apologize for that. We certainly didn't want to NOT open the hotel because of the pool, but I realize it was disappointing. We hope to see you again in the future!!