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"One of our two rooms didn’t have any area to section off our luggage. There was no way to access front desk via hotel telephone. This place felt like paying for a hotel experience and instead receiving a hostel experience. Yes, the hotel is very nicely designed but the basic room upkeep does not match. I should have someone coming to the room to make sure there’s soap in my bathroom when there was none for my time there, the trash wasn’t taken out so I would have to try and find a trash can in the lobby (there was one) to throw away simple things because no one came to empty out the can until my second to last day did I receive a cleaning service. "

"Very clean. Soundproofing was excellent given the location. Check-in and check-out was painless. All the staff we encountered were helpful and friendly. One minor gripe would be the lack of USB charging points in our room."

"I love this hotel. Location, price, square footage."

"Big rooms. Loved shower vs bath options."

"Excellent location connected to Heathrow airport so very convenient. Not taxi needed"

"Needs an upgrade, showing its age. Good location, friendly staff"

"Fabulous hotel. Would highly recommend."

"Perfectly serviceable stay for a few days in London. Clean, extremely excellent location. Recommend. "

"Clean room, good size, nice bathroom "