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"We booked a room on the third floor, and it was not mentioned anywhere that access is only by stairs, which made it quite inconvenient with luggage. Also, the ceiling height in the bathroom was not specified. This was a real issue — the ceiling is extremely low, and even with average height it is impossible to shower standing up comfortably. I actually hit my head, and it made the experience quite uncomfortable. It feels unreasonable not to mention something like this. If this information had been provided in advance, we would have easily chosen a different room."

"Beautiful room with view of the mountains. Right across the street from the beach. Loved the water machines on all floors. Nice balcony."

"This is an amazing hotel in annecy and highly recommended "

"Exceptional stay, friendly and helpful staff."

"Excellent hotel across from the beautiful Lac D’Annecy. Staff were excellent and we had a wonderful stay. Comfortable beds and really nicely decorated rooms. Breakfast was great as well."

"Très belle endroit agréable"

"The ideal stay in Chamonix. Great hotel with amazing staff and amenities. The restaurants were perfect and the breakfast one of the best we have had."

"I really enjoyed my stay at the hotel. I was there to do the Annecy half marathon and i found the beds very comfortable which gave me a great night's sleep. The room was beautifully decorated and i had a view of the lake. I didn't have breakfast but it looked good but they did offer free coffee and hot chocolate. The receptionist was super friendly and kind."

"The receptionist was terrible. She ignored a problem with my room, leaving me with the issue for over a day. I had to go to reception four times and call twice before she did anything. When I asked for an explanation, she made excuses, saying that even with colleagues present, she couldn't leave the reception area and that the system didn't allow for phone calls to the rooms. Is it really true that reception can't make phone calls to guest rooms?"