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Mercure Hotel & Residenz Frankfurt Messe

Photo gallery for Mercure Hotel & Residenz Frankfurt Messe

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Premium bedding, Select Comfort beds, in-room safe
Premium bedding, Select Comfort beds, in-room safe
Premium bedding, Select Comfort beds, in-room safe
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Overview of Mercure Hotel & Residenz Frankfurt Messe

UNESCO Sustainable Property

Mercure Hotel & Residenz Frankfurt Messe

4.5 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Voltastr. 29, Frankfurt, HE, 60486

Explore the area

  • Popular LocationFrankfurt Trade Fair10 min walk
  • Popular LocationCongress Center Messe Frankfurt13 min walk
  • Popular LocationGoethe University Frankfurt Campus Bockenheim14 min walk
  • AirportFrankfurt (FRA-Frankfurt Intl.)16 min drive

Choose dates to view prices

About this area

Frankfurt

Mercure Hotel & Residenz Frankfurt Messe is located in Bockenheim, a neighbourhood in Frankfurt, and is in the city centre and near a metro station. Alte Oper and Staedel Museum are cultural highlights, and travellers looking to shop may want to visit Skyline Plaza and Zeil Shopping District. Looking to enjoy an event or a match while in town? See what's going on at Deutsche Bank Park. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests appreciate the hotel's convenience for public transportation: Leipziger Strasse U-Bahn is 11 minutes on foot and Frankfurt am Main Messe S-Bahn is 11 minutes.

What's nearby

  • Frankfurt Trade Fair - 10 min walk
  • Congress Center Messe Frankfurt - 13 min walk
  • Goethe University Frankfurt Campus Bockenheim - 14 min walk
  • Skyline Plaza - 3 min drive
  • Palmengarten - 3 min drive

Getting around

  • Frankfurt am Main West Station - 5 min walk
  • Leipziger Strasse U-Bahn - 11 min walk
  • Cologne - Bonn Airport (CGN) - 88 min drive

Restaurants

  • Twenty9 — 1 min walk
  • Tacohaus - 5 min walk
  • Orfeo's Erben - 6 min walk
  • La Famiglia - 6 min walk
  • Thai Wok - 7 min walk

About this property

Mercure Hotel & Residenz Frankfurt Messe

Luxury Frankfurt hotel in Bockenheim, near Frankfurt Trade Fair
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site. All 424 soundproofed rooms feature free WiFi and Select Comfort beds. Comforts include premium bedding and pillow menus, and guests will also find conveniences such as sitting areas and fridges.
Mercure Hotel & Residenz Frankfurt Messe offers 424 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. This individually furnished accommodation has separate sitting areas. Select Comfort beds feature premium bedding. A pillow menu is available. 26-inch LCD televisions come with satellite channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (EUR 6 per day)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 21 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Sauna

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Bulgarian
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish
  • Turkish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (1453 square feet)
  • Meeting rooms 7

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select comfort bed

Bathroom

  • Bathtub or shower
  • Hairdryer
  • Towels

Entertainment

  • 26-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 1:00 AM
Early check-in subject to availability
Early check-in fee: EUR 30
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Sauna
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 21 per person (approximately)
  • Fee for in-room wired Internet: EUR 6 per day (rates may vary)
  • Self-parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Mercure Hotel & Residenz Frankfurt Messe
Mercure Hotel & Residenz Messe
Mercure Hotel Frankfurt Messe
Mercure Residenz Frankfurt Messe
Mercure Residenz Messe
Mercure Hotel And Residenz Frankfurt Messe
Mercure Hotel Residenz Frankfurt Messe
Mercure Hotel Residenz Messe
Mercure Hotel & Residenz Frankfurt Messe Hotel
Mercure Hotel & Residenz Frankfurt Messe Frankfurt
Mercure Hotel & Residenz Frankfurt Messe Hotel Frankfurt

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 92 out of 395 reviews
5 - Excellent 23%
Rating 4 - Good. 190 out of 395 reviews
4 - Good 48%
Rating 3 - Okay. 81 out of 395 reviews
3 - Okay 21%
Rating 2 - Poor. 17 out of 395 reviews
2 - Poor 4%
Rating 1 - Terrible. 15 out of 395 reviews
1 - Terrible 4%

4.1/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to transportation and city center. Breakfast was good would prefer buffet style but Covid-19 changed that. Amenities were good but lacks microwave and parking cost$$.
Stayed 7 nights in Sep 2021

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but poor costumer service
The location is good, you can find free parking nearby. The room was very clean the bed comfortable. The staff needs to work on their costumer skilss.
Stayed 1 night in Jan 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay near the Messe
Stayed 5 nights in Jan 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for business stay
Hotel was clean and staff mostly helpful. Short walk to messe Frankfurt west entrance, but not close to restaurants
Stayed 5 nights in Nov 2019