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"The hotel is very clean and all the staff are helpful and amazing. They are very prompt in responding to requests. On check out, I needed somewhere to keep my luggage as I did a little wander around the town whilst I waited for a lift and they happily kept my luggage in safe storage, The breakfast was excellent and the dining area was good; not crowded. I will give special commendation to Dony and Alicia at reception! ☺️"

"Lovely stay, reasonably priced. The breakfast was the only let down really, but it was complimentary. I'd rather pay and have some mushrooms and black pudding, and nice eggs! The waffle maker was good though."

"What a place. Great from start to finish. Check in was a breeze was bags being taken to swift check in and shown to the room. Room was lovely and was very spacious and even included a big deep bath. Drinks in the bar were great and morning breakfast was delicious and I loved the a al carte option. Spa is not to be missed, so relaxing and well worth the money"

"Be warned that some of the rooms have little soundproofing and significant external noise - not a happy combination for good sleep "

"Great location, great room, really made our stay special."

"Lovely clean room, very spacious. Used the self check in system which worked so well, no complaints overall. "

"We picked this hotel for one night in York as it has secure parking on the premises (20$) and it is a very short walk into old town york. This was all as expected but i found that the hotel was tired looking. The mistake we made was taking the half board. There are so many nicer restaurants nearby that were enticing and the hotel's dining room lacked ambiance and the foid was very plain. Our room however was very comfortable and we were happy that we had upgraded to a river view."

"The beautiful old Hotel is in a great position, right next to the station and close to city centre. The staff are all lovely and very helpful."

"Nice clean hotel. Shame it's not always competitive on price as I would use it more "