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"Arrived around 9.00pm having checked in online as requested; reception staff were not very welcoming and handed me a key card to access room. No information about breakfast - we had emailed to say we were arriving late and asked about food option. No reply. Key card didn’t "

"The hotel staff are working very hard despite extensive building work going on all around the hotel"

"Clean room "

"Lovely hotel, friendly and accommodating staff. Let us check in early free of charge as our room was ready. Loved the 12 o'clock check out too and breakfast was excellent. "

"We didn't receive a particularly warm welcome on arrival but bar and breakfast staff were friendly and helpful. The bedroom was basic but fine for a short stay and the bed was comfortable. However, the noise from the streets outside (all night) affected our sleep. "

"Great location , easy to park , friendly staff"

"Hotel and room very clean. Very convenient to local attractions like The Shambles and York Minster. They are within walking distance as well as shopping. Very friendly staff. Valet parking available or car park across the street."

"Great hotel, great location for the Shambles and restaurants and bars. Friendly staff, nice big room. "

"The staff were fantastic and friendly and the hotel was absolutely gorgeous and had everything we needed for our stay"