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"really good hotel, food nice staff friendly and helpful. clean rooms "

"The stay was good, but one day I come to the hotel and they had taken all my belongings from my room down to the reception. They could not explain why they had done this, I find that very strange, I was not checking out that day. I find it strange that people can’t say sorry when they have done something wrong, a bit dissapointed about that. Rest of the stay was very good."

"Bathroom filthy especially washing facilities Staff could not understand English Room needed updating No frills or modern cons Restaurant no words"

"This is a great location if you’re going to an away game at Ipswich Town Football club. The hotel is great - pretty similar to a Hampton by Hilton in format and style. It’s just over the Bobby Robson bridge so an easy walk to the ground or the town and a slightly longer walk along the tow path to the Marina area. Staff are excellent. Very friendly and helpful. Food is good. I ate there for an evening meal and it was freshly cooked and tasty. On site parking so we left the car there for the match and then walked back after the game. I’d definitely stay there again (but Ipswich is a long way from the Boro for an away game) UTB!!"

"Great friendly staff, nice touch for the kids... they were given a voucher ea to to choose beteen, a cold drink, a hot choc with marshmallowsor an ice-cream from the bar. Slso free fizzy drinks, crisps and kitkats in the mini-fridge in tge room were nice touches. The only downer for the hotel as a whole was that there was no air-conditioning in the bedroom or the bar area and so the environment was fairly hot and stuffy."

"Spa - barely call it that. Spa staff were rude, unhelpful and unprofessional Bar staff was polite but slow in service. Good choice of drinks . General areas were relatively clean . Rooms were the best bit, spacious, clean, well equipped and comfortable beds ."

"Great breakfast but they charged me adult price for children. Location is great, so close to the pier. The room didn’t look like it was cleaned properly, especially the bathroom. "

"Had a good stay wil return"

"Breakfast had a fairly good range, although no yoghurt on both days and no pastries on the second. The room was clean, however there were hairs on the bath room floor, which went on to the floor mat. There were no coffee cups in the room, I did request these, but had to go and get from the restaurant a few hours later. Ac could not be switched on below 19•c it got very warm in the room, the window had security locks, so we’re unable to get enough of a breeze. The food was lovely, a good choice of evening meals. "