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"Excellent location and lovely staff. Only marked down as no tea or coffee in the room."

"Poor WiFi, additional charges for parking even it's not shown in the booking site."

"Staff at breakfast needed to be a lot more helpful and cleaner. Breakfast was cold and dried up bacon like leather. Overall all staff needed sorting ie learn how to wellcome visitors. Bar was not stocked and unable to purchase draughty beer. Would not advise others to stay."

"Property was clean and functional but it was very thrifty with its amenities. Ie Tiniest bar of soap could not get the heating to go up past 19 degrees. Overall it was good value and that’s probably why."

"Comfortable short stay and good location to the station, shops and Crucible. Breakfast choice was good and relaxing hotel bar. Would stay again on my next visit. "

"Great hotel in a good central location"

"Modern and clean hotel - bedroom well appointed and spacious. Bed very comfortable. Great location for the town centre and the Crucible! Breakfast felt a bit scrappy - lot of tables were left with dirty plates etc and a few items seemed to have run out and not been replaced. We visited the bar twice for a nightcap and it was a nice relaxed place for a late drink. Only issue we had was the strength of the scented air in the bedrooms - it was so strong. If you are sensitive to scent then this wouldn't be ideal and I'm not sure why it's necessary!"

"All in all good but pool temperature quite low and you could do with replacing some of the fixtures in the pool as you can see lots of rust and debris buildup as well as on some tiles in the pool . Some staff VERY attendant but many NOT The only “IMPROVEMENT” since take over from Champney’s is only the new bath robe and Elemis products. For price you pay it’s OK for 1 night BUT it’s in need of improvement desperately "

"Large, clean rooms which were quiet. The hotel is in a good location and near plenty shops and eateries. The breakfast selection was varied and the food hot."