Dear George,Thank you for your review! The satisfaction of our guests is our top priority. Thus we are very happy that you enjoyed your stay.We are really sorry that you get drinks add to your bill that aren't yours. We will discuss it again with our colleagues from the service department.Gladly we will share your review with the rest of the team and we look forward to welcoming you back at the Sheraton Essen Hotel in the future.Until then we wish you all the best!Sincerely,Your Sheraton Essen Team

Dear guest,Thank you for staying with us.Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.We would be happy if we might serve you again whenever your travels bring you back to Essen.Best regards,your Sheraton Essen Team.

Dear Cynthia,thank you very much for your time responding to our questionnaireThis is the best way, getting your feedback, to then improve our service.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We do hope that we will get a second chance and when you will be returning we may convince you with our service of the hotel.Until then stay safe.Sincerely,Your Sheraton Essen Team

Dear Casandra,Thank you for your review! The satisfaction of our guests is our top priority. Thus we are very happy that you enjoyed your stay.Gladly we will share your review with the rest of the team and we look forward to welcoming you back at the Sheraton Essen Hotel in the future.Until then we wish you all the best!Sincerely,Your Sheraton Essen Team

Sehr geehrter Herr Joseph,vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Sheraton Essen Hotel zu bewerten.Die Zufriedenheit unserer Gäste steht für uns an oberster Stelle. Umso mehr freuen wir uns, dass Sie einen weitestgehend angenehmen Aufenthalt hatten.Wir würden uns freuen, wenn Sie uns etwas mehr über Ihren Aufenthalt erzählen könnten, um uns so die Chance zu geben, unseren Service noch etwas zu verbessern.Gerne teilen wir Ihre positive Bewertung mit unserem Team und würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Bis dahin wünschen wir Ihnen alles Gute und bleiben Sie gesund!Freundliche Grüße,Ihr Sheraton Essen Team

Sehr geehrter Herr Olivier,vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Sheraton Essen Hotel zu bewerten.Die Zufriedenheit unserer Gäste steht für uns an oberster Stelle. Umso mehr freuen wir uns, dass Sie einen angenehmen Aufenthalt hatten.Gerne teilen wir Ihre positive Bewertung mit unserem Team und würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Bis dahin wünschen wir Ihnen alles Gute und bleiben Sie gesund!Freundliche Grüße,Ihr Sheraton Essen Team

Dear Mr. Vicken, Thank you for your review!The satisfaction of our guests is our top priority.Thus we are very happy that you enjoyed your stay.Gladly we will share your review with the rest of the team and we look forward to welcoming you back at the Sheraton Essen Hotel in the future.Until then we wish you all the best!Your Sheraton Essen Team

Sehr geehrte Frau Karen,vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt bei uns im Sheraton Essen Hotel zu bewerten.Wir freuen uns , dass Sie sich in unserem Haus weitestgehend wohlgefühlt haben.Leider scheint es jedoch so, als konnten wir Sie nicht vollkommen von uns überzeugen.Sollten Sie also noch Anregungen für uns haben, wie wir unseren Service verbessern können, so freuen wir uns sehr über Ihre Rückmeldung.Denn nur durch Ihr Feedback können wir unseren Service verbessern.Über eine weitere Berücksichtigung unseres Hauses würden wir uns sehr freuen.Bis dahin wünschen wir Ihnen alles Gute und bleiben Sie gesund!Freundliche Grüße,Ihr Sheraton Essen Team

Dear Ms. Selina,thank you for taking the time to share your honest feedback with us.We will share your comments with our entire team and apologize for the inconveniences concerning the wifi costs. If you sign up for a free Marriott Bonvoy Membership, you will have free wifi access at any Marriott Hotel in future stays. We will share your review with the rest of the team and we look forward to welcoming you back at the Sheraton Essen Hotel in the future.All the best

Lieber Bing, vielen Dank, dass Sie sich die Zeit genommen haben unser Haus zu bewerten. Leider scheint es jedoch so, als konnten wir Sie nicht vollkommen von uns überzeugen. Sollten Sie also noch Anregungen für uns haben, wie wir unseren Service verbessern können, so freuen wir uns sehr über Ihre Rückmeldung, denn nur durch Ihr Feedback können wir unseren Service verbessern. Über eine weitere Berücksichtigung unseres Hauses würden wir uns sehr freuen. Bis dahin wünschen wir Ihnen alles Gute und bleiben Sie gesund! Freundliche Grüße , Sheraton Essen Hotel Team

Dear Meta, thank you for your review! Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. If you could kindly share more details about your stay to give us a chance to improve our service. We do hope that we will get a second chance and when you will be returning we may convince you with our service of the hotel. Until then stay safe Best regards, Your Sheraton Essen Team

Dear Stephen, thank you very much for your feedback which we will share with our staff. We truly regret, we did not met your expectations.

Dear Wolfgang, thank you for sharing your feedback with us! The satisfaction of our guests is our highest priority. We are happy that you enjoyed your stay with us despite the current situation. We will share your positive comment with the whole team and hope to welcome you again whenever your travel brings you back to Essen. Kind regards and stay healthy! Your Sheraton Essen Team

Dear Ben, thank you for sharing your feedback with us! The satisfaction of our guests is our highest priority. We are happy that you enjoyed your stay with us despite the current situation. We will share your positive comment with the whole team and hope to welcome you again whenever your travel brings you back to Essen. We are also looking forward to accommodating you in our restaurant or bar! Kind regards and stay healthy! Your Sheraton Essen Team

Dear guest, thank you for staying with us and sharing your feedback! The satisfaction of our guests is most important to us. Thus, we are sorry that we did not meet your expectations. The three dishes are just a weekly special in addition to our regular room service menu which can be found on your TV under "hotel info". Check-in does take longer due to some Corona-regulations we need to follow. We did upgrade our Front Office System and the system was down for 3 days in order to implement the newest version. We apologize if this made your stay less enjoyable. We hope you will give us another chance in the future. Stay safe and best regards

Dear guest, Thank you for staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you choose to create more memories with us whenever your travels bring you back to Essen. Best regards, your Sheraton Team.

Dear guest, Thank you for choosing to stay at the Sheraton Essen Hotel and providing your honest feedback.Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.We are sorry to hear that not everything met your expectations.- On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Essen Hotel on your next visit to Essen so that we can deliver on the guest experience you deserve. Best regards, your Sheraton Team.

Dear Steve, Thank you for staying with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, thank you for your valued feedback and we would be happy if we might serve you again whenever your travels bring you back to Essen.Your Sheraton Essen Hotel

Dear guest, Thank you for the great review. We truly appreciate it. It will be a pleasure to welcome you again. Best regards, your Sheraton Team

Dear guest, thank you for staying with us and for taking time to give us a feedback about your stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We would like to inform you that nearly half of our rooms are renovated. As a teachable moment, we have shared your feedback with the appropriate hotel team. Hopefully we might welcome you back again to convince you then with our hotel. Best regards, your Sheraton Team.

Dear Stephen, Thank you for staying with us. - Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. Best regards, your Sheraton Team

Sehr geehrter Gast, vielen Dank, dass Sie sich für das Sheraton Essen Hotel entschieden haben und uns nun eine sehr gute Gesamtbewertung über Ihren Aufenthalt geben. Es wäre schön, Sie zukünftig wieder einmal persönlich bei uns begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit freundlichen Grüßen Ihr Sheraton Team.

Dear Steven, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Essen Hotel. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! I am sorry to hear that not everything met your expectations.- On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Essen Hotel on your next visit to Essen so that we can deliver on the guest experience you deserve. Best regards, your Sheraton Team

Dear guest, Thank you very much for your positive feedback about your stay with us.This is very much appreciated.Surely we will hand your comment over to the team and they will be very happy about it. This is our motivation day by day to make our guests feel home away from home. We look forward to serving you again soon. Best regards, your Sheraton Team

Dear Stephen, first of all we would like to thank you for taking your time to provide us with your experience with us and we do apologize sincerely for the inconveniences caused during your stay. We will take the opportunity and work on the points with the team to improve our service . Hopefully we might welcome you back again to convince you then with our hotel. Best regards, your Sheraton Team

Dear guest, thank you very much for choosing the Sheraton Essen Hotel and your positive feedback about your stay with us. It will be a plesaure to welcome you again as soon as possible. Best regards, your Sheraton Team

Dear Bassam, thank you very much for the positive feedback. It will be a pleasure to welcome you again as soon as possible. Best regards, your Sheraton Team

Dear guest, thank you very much for choosing the Sheraton Essen Hotel and for the rating you left on this page. The guest satisfaction is very important for us. We are very happy that you enjoyed the stay with us. It will be a pleasure to welcome you again as soon as possible. Best regards, your Sheraton Team

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für eine Beurteilung genommen haben. Die Zufriedenheit unserer Gäste liegt uns wirklich sehr am Herzen. Umso mehr bedauern wir es, dass wir Ihren Ansprüchen scheinbar nicht gerecht werden konnten. Wir würden uns wirklich sehr über eine erneute Chance von Ihnen freuen, um Sie von unserem Haus zu überzeugen. Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit freundlichen Grüßen Ihr Sheraton Team

Dear Jerry, w are delighted to have been your chosen hotel during your recent stay in Essen.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It will be a pleasure to welcome you again. Kind regards, your Sheraton Team

Dear Maxine, thank you very much for rating the Sheraton Essen Hotel. We are happy to read that you enjoy your stay with us and find our staff helpful and friendly. If you visit us outside of the Christmas time, we are happy to show you some more hotspots. Best regards Your Guest Relation Team