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"Good location, clean and tidy, good sleep."

"Staff at breakfast needed to be a lot more helpful and cleaner. Breakfast was cold and dried up bacon like leather. Overall all staff needed sorting ie learn how to wellcome visitors. Bar was not stocked and unable to purchase draughty beer. Would not advise others to stay."

"Great hotel in a good central location"

"Modern and clean hotel - bedroom well appointed and spacious. Bed very comfortable. Great location for the town centre and the Crucible! Breakfast felt a bit scrappy - lot of tables were left with dirty plates etc and a few items seemed to have run out and not been replaced. We visited the bar twice for a nightcap and it was a nice relaxed place for a late drink. Only issue we had was the strength of the scented air in the bedrooms - it was so strong. If you are sensitive to scent then this wouldn't be ideal and I'm not sure why it's necessary!"

"All in all good but pool temperature quite low and you could do with replacing some of the fixtures in the pool as you can see lots of rust and debris buildup as well as on some tiles in the pool . Some staff VERY attendant but many NOT The only “IMPROVEMENT” since take over from Champney’s is only the new bath robe and Elemis products. For price you pay it’s OK for 1 night BUT it’s in need of improvement desperately "

"Large, clean rooms which were quiet. The hotel is in a good location and near plenty shops and eateries. The breakfast selection was varied and the food hot."

"Staff were all friendly and helpful and felt they were able to speak to you without being hurried. Breakfast was excellent and the one evening meal we had was too."

"Lovely breakfast comfortable bed but room easily gets hot when the sun shines in .Needs air con in all rooms .We stayed in the past & it was hot then"

"You get what you pay for but what there is was decent. Loses a mark for mould marks on shower ceiling but cannot fault rest of hotel. Breakfast very basic but what food there was hot and edible and the bar/restaurant area is lovely."