Exterior
Check availability

Reviews of Mark Twain Motor Inn

2.5 out of 5
Mark Twain Motor Inn
1996 Lake Street, Elmira, NY

Reviews

5.8
Rating 10 - Excellent. 19 out of 213 reviews" "
Rating 8 - Good. 45 out of 213 reviews" "
Rating 6 - Okay. 76 out of 213 reviews" "
Rating 4 - Poor. 31 out of 213 reviews" "
Rating 2 - Terrible. 42 out of 213 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eri

Liked: Staff & service
Booked 1king bed room. But the staff could changed to 2double bed room for 2adults and 2kids. Thank you.
Stayed 1 night in Aug 2022

10/10 Excellent

Jeffrey, Allentown,

Stayed 1 night in Aug 2022

2/10 Terrible

Paul

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

James

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nothing special
First of all there was no toilet paper in our bathroom. No cups, no list of television stations available in the room.
Stayed 1 night in Dec 2021

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

michael

Business traveller
Liked: Cleanliness
It was cheap.
Stayed 3 nights in Dec 2021

4/10 Poor

robert

Stayed 2 nights in Dec 2021

4/10 Poor

Vanessa

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets was dirty my door was not properly locked or secured. Drug addicts in front of hotel
Stayed 1 night in Nov 2021

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
This is a simple and old location it was clean and beds were ok with fridge and microwave. The price was low 79$compared to other locations 150 during leaf peeping. People who are used to things going their way may not like it. this is not a location for a KAREN type. Location boring unless you plan on Visiting Samuel Clemons grave. The pictures are nicer then reality. Would I stay again sure.
Stayed 2 nights in Oct 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hosts.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Anjan

Stayed 1 night in Oct 2021

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Much of the motel reflected 1950s motor court that hadn't been updated. Curtain mechanisms broken. Most lights and phone were unplugged. Dead bolt on door lock would not work.
Stayed 2 nights in Aug 2021

10/10 Excellent

PHILLIP M BOWLER

Liked: Staff & service, amenities, property conditions & facilities
IT WORKED FOR ME!
Stayed 3 nights in Aug 2021

4/10 Poor

Alexander

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is dinge, out dated in need of major repairs or being torn down an a new hotel built. It was one step up from a jail cell. Now i understand why newly released inmates are sent there. Luckily I did not see any bed bugs. $60 per night was still too high of arate!
Stayed 2 nights in Aug 2021

2/10 Terrible

Corrie

Disliked: Cleanliness, staff & service, property conditions & facilities
I ended up covered in bedbug bites. Also there was used soap in the shower. They obviously didn't clean it after the previous people
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty bathroom, no soap, no cups
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again.
Stayed 1 night in Aug 2021

4/10 Poor

Ronald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
This Motel is quite dated, and gives off an old feel. It did have modern amenities like a flat screen TV, a fridge,microwave, and key card reader; however the bathroom was quite dated(original,perhaps?) with shower scum/mold on the business side of the shower curtain,which was a turn off. The gentlemen that checked us in was VERY friendly and accomodating, as he openly recommended places to eat and visit during our stay.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The property was adequate.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Jul 2021

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was beyond disgusting. Didn’t even stay and no refund.
Stayed 1 night in Jul 2021

8/10 Good

Jere

Liked: Cleanliness, room comfort
Worn but cean and worth the price
Good for the price and clean...But, worn
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Price was great Few other guest parked close to room where i could see car from room. Coffee not available
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Off Renting A Cardboard Box From A Bum
The staff was rude. They were disorganized. The room itself was just above a cardboard box. Dirty. No coffee or coffee maker. No anything. I had to clean the room before touching anything.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn't the cleanest room was very small and hard to find an outlet to plug in phone no info given at check in for the free wifi
Stayed 1 night in Sep 2020

2/10 Terrible

DanW, New York

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay here. The place is a nightmare. Desk clerk not wearing a mask, rooms in disrepair. I can handle outdated, and expect that for this rate, but what I DO NOT expect is for a bathroom to be filthy, and for my room to go untouched for the entire length of my stay. Not cleaned once. At least drop off a fresh towel, please? TOTAL DUMP. DO NOT STAY HERE.
Stayed 3 nights in Aug 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was a place to sleep but hate it honestly the rooms looked clean but when I wiped it down there was dirt and a lot of dust I found and same with the bathroom it was so dirty I had to throw away my white towels after I had to bleach them down and the tv in the room had no remote and the mini fridge was not put back together after they cleaned it out it’s a terrible place to be but if u need a place to sleep u will take what you can get honestly I would have rather stayed in my car it’s sad
Stayed 1 night in May 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. The counter person was not friendly at all. The place smelled bad. The curtains falling off rod. There was mice pellets behind microwave. Shower was dirty. Light switch was not fire safe. Pillows were very old. He key card didn't work at first to open the door.
Stayed 1 night in Mar 2020

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Dirty room
Disgusting filthy no toliet paper no waste basket plastic covers on mattress. Everytime I rolled over I woke up because of the plastic crackling. Heat only stayed on high stayed at 80 degrees all night had to shut down then start when it got cold up all night. Bathtub had mold and rust on metal drain if you look close you can see boot prints they looked like blood stains. Dont know what that is above the door lucky it didnt fall on us. You need to look at hotels and motels before you sponsor them on your website. Really pissed off that you would let your customers stay ay a place like that. Pictures on web site are all lies does not look like pictures.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
View of the mountains from outside. Bathroom was sub standard. No tub grab bars, no non-slip tub bottom, no sink vanity counter, noisy bath fan, no parking adjacent to room.
Stayed 1 night in Jan 2020

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from preet on 16 Oct 2019
thank you

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was filthy! I wore a pair of light blue crocs in the room. The bottoms were literally black when I packed them to come home! There was long black hairs in the bathroom and I have very short hair and my husband is bald! I don’t believe the rooms are cleaned! The bed was fine and very comfortable! I would not stay there again!!!!
Stayed 2 nights in Sep 2019

4/10 Poor

Lee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
probably won't want to stay there again..just old and run down.. won't recommend it
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and out. Room were clean. Parking was easy. No problems at all.
Stayed 1 night in Aug 2019
Response from preet on 16 Oct 2019
thank you

6/10 Okay

Vinayak

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from preet on 16 Oct 2019
thank you

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The staff was very cordual & extremely helpful. however, the motel itself was in desperate need of repair.
Stayed 1 night in Aug 2019
Response from preet on 16 Oct 2019
thank you very much

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
The staff was super helpful!! The place isn't fancy, but it is clean, good hot water flow, good AC, and a great TV. WIFI worked well also.
Stayed 2 nights in Aug 2019
Response from preet on 12 Aug 2019
thank you

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They show pictures of the front of the hotel and its all nice and clean and family friendly but the actual rooms are around back and its dirty nasty falling down has mold on the ceiling the inside of the room was dirty and the tub was disgusting
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from preet on 22 Jul 2019
thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a little dated but the price is great. If you want the Hilton, don't come here. If you want an affordable, clean room to spend the night, this is the place to go. The staff is very friendly. We'll definitely go back.
Stayed 2 nights in Jun 2019
Response from preet on 22 Jul 2019
thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Simple but nice. Staff was friendly and ready to help if needed
Stayed 1 night in Jun 2019
Response from preet on 22 Jul 2019
thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not sure how they r running the business. Not sure how I booked that hotel
Stayed 1 night in Jun 2019
Response from preet on 22 Jul 2019
sorry

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from preet on 17 Jun 2019
thank you

8/10 Good

Jaqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from preet on 9 Jun 2019
thank you very much

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from preet on 17 Jun 2019
sorry.