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Reviews of Wingate by Wyndham Ellicottville

2.5 out of 5
Wingate by Wyndham Ellicottville
11 Mill St, Ellicottville, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 560 out of 864 reviews" "
Rating 8 - Good. 231 out of 864 reviews" "
Rating 6 - Okay. 46 out of 864 reviews" "
Rating 4 - Poor. 17 out of 864 reviews" "
Rating 2 - Terrible. 10 out of 864 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a craft show in Franklinville and it was easy to get to and accommodations were great
Stayed 2 nights in Apr 2024
Response from Amanda on 3 May 2024
Thank you so much for your review of the hotel. We are thrilled you enjoyed your time. I hope the craft show was successful for you! The staff and I look forward to your return visit!

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and property all together!!
Stayed 1 night in Apr 2024
Response from Amanda on 20 Apr 2024
Thank you so much for your review of the hotel. We are thrilled to read you enjoyed your stay with us. The staff and I look forward to your next visit with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean room & very spacious.
Stayed 1 night in Apr 2024
Response from Amanda on 16 Apr 2024
Thank you so much for reviewing the hotel. I am so glad you enjoyed your stay with us. The staff and I look forward to your next visit!

10/10 Excellent

Sharron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tanya was pleasant and very professional! I will definitely stay here again! Thank you Tanya
Stayed 2 nights in Apr 2024
Response from Amanda on 9 Apr 2024
Thank you so much for your great review! Tanya will be thrilled when I share your kind words. We hope to see you back very soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 9 Apr 2024
Thank you for taking the time to review the hotel. The staff and I are glad to see you had a good experience. We hope to see you back the next time you are in the area.

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Apr 2024
Response from Amanda on 9 Apr 2024
Thank you so much for your review of the review of the hotel. I am so glad you enjoyed your time spent here. I hope to see you back very soon!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great !!! I’d come again
Stayed 1 night in Mar 2024
Response from Amanda on 28 Mar 2024
Thank you so much for your review of the hotel. I am thrilled to see you enjoyed your time with us. The staff and I look forward to your next visit!

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 1 night in Dec 2023
Response from Amanda on 13 Mar 2024
Thank you so much for your recent stay and review, I am so glad you enjoyed your stay and hope to see you back again very soon!

10/10 Excellent

Brad, Massillon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Clean and everything is in walking distance to town food and drink. Hot tub and pool very clean. I would recommend
Stayed 2 nights in Feb 2024
Response from Amanda on 7 Mar 2024
Thank you so much for your review. I am thrilled to see you enjoyed your stay. The staff and I look forward to your next visit with us!

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location and helpful, friendly staff!
Stayed 2 nights in Feb 2024
Response from Amanda on 27 Feb 2024
Thank you for your review of the hotel. I am thrilled to see you enjoyed your stay. I hope to see you back very soon!

10/10 Excellent

Joshua, Bellefonte

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place. Breakfast was good and everything is within walking distance.
Stayed 1 night in Feb 2024
Response from Amanda on 17 Feb 2024
Thank you so much for your review of the hotel. I am thrilled to see you enjoyed your stay with us. The staff and I look forward to future stays!

10/10 Excellent

Patty

Travelled with partner
Liked: Amenities, property conditions & facilities
convenient
Stayed 2 nights in Feb 2024
Response from Amanda on 13 Feb 2024
Thank you for your review of the hotel. I am so glad you enjoyed your time with us. I hope to see you back the next time you are in the area.

10/10 Excellent

James

Stayed 2 nights in Feb 2024
Response from Amanda on 22 Mar 2024
Thank you so much for your review of the hotel. I am thrilled to see you enjoyed your stay. The staff and I look forward to your next visit

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the ellicottville area. Comfy bed , very clean, breakfast good
Stayed 1 night in Jan 2024
Response from Amanda on 23 Jan 2024
Thank you for your review of the hotel. I am glad you enjoyed your stay with us. We hope you choose us the next time you are in the area!

10/10 Excellent

Clinton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on 20 Jan 2024
Thank you for reviewing the hotel. I am glad your enjoyed your time with us. The staff and I look forward to your next stay!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Amanda on 20 Jan 2024
Thank you for taking the time to review the hotel. I am thrilled to see you enjoyed your stay with us. The staff and I look forward to your next visit!

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, staff & service
Old and dated- in dire need of a facelift considering the area it’s located and for what they charge. Entire building looks old and tired. No USB plugs so be sure to have your own adapters but hardly any wall plugs so- good luck! Very large lobby area with breakfast crammed into one corner made it crowded!! Smallest hotel TV I have ever seen.
Stayed 1 night in Jan 2024
Response from Amanda on 13 Jan 2024
Thank you for you review of the hotel. I am happy to say that we are due for an upgrade very soon. I hope you choose us the next time you are in the area.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on 13 Jan 2024
Thank you for taking the time to review the hotel. We are thrilled to see that you had a nice stay with us. The staff and I hope to see you back very soon

2/10 Terrible

Heather

Stayed 1 night in Dec 2023
Response from Amanda on 23 Jan 2024
Thank you for your review. I am very sorry to see we did not meet your expectations. Please contact me directly if you would like to further discuss.

10/10 Excellent

Danielle

Stayed 2 nights in Dec 2023
Response from Amanda on 13 Jan 2024
Thank you for taking the time to review the hotel. I am so glad you enjoyed your time with us. The staff and I look forward to you next time you visit the area.

2/10 Terrible

jen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower did not get warm, the water pressure was terrible. The loghts in the room did not work. Very overpriced
Stayed 2 nights in Dec 2023
Response from Amanda on 1 Feb 2024
I am very sorry to see these problem you encountered at the hotel. The staff would have been happy to assist if you had let the front desk know upon it happening and we could have remedied the situation.

8/10 Good

james

Stayed 1 night in Dec 2023
Response from Amanda on 13 Jan 2024
Thank you for your review of the hotel. The staff will be thrilled to see you enjoyed your stay with us. We hope to see you back very soon!

6/10 Okay

Verified traveller

Travelled with family
Hot tub out of service. Small Tv. Clean.
Clean. Smallest TV of any hotel room I've stayed in. Hot tub out of service.
Stayed 1 night in Dec 2023
Response from Amanda on 13 Jan 2024
Thank you for your review of the hotel. I am glad to say we are due for an upgrade very soon. The staff and I hope you choose us the next time you are in the Ellicottville area.

8/10 Good

Laurie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome staff was SO nice. I'm sorry I don't have a name but she was welcoming, quick, and made check in after a long drive very easy.
Stayed 1 night in Dec 2023
Response from Amanda on 1 Feb 2024
Thank you so much for your review. I am glad you enjoyed your time with us. The staff is looking forward to your arrival!

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from Amanda on 13 Jan 2024
Thank you for taking the time to review the hotel. It is wonderful to see that you enjoyed your stay with us. The staff and I look forward to your next visit with us!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Amanda on 13 Jan 2024
Thank you for your review of the hotel. We are so glad to see you enjoyed your stay with us. The staff and I look forward to your next visit!

2/10 Terrible

Pamela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent was rude and conscending... will never stay at that hotel again and will tell everyone I know not to stay there...
Stayed 1 night in Dec 2023
Response from Amanda on 13 Dec 2023
Thank you for your comments. I am very sorry to see of the encounter with the front desk. I will be sure to mark this down as a learning experience.

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Nov 2023
Response from Amanda on 3 Dec 2023
Thank you so much for your review of the hotel. I am glad you enjoyed our location. The staff and I hope you choose us the next time you are in the area.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man running the desk welcomed us to Ellicottville so warmly. It was so nice especially in this day of age where most people barely recognize you being there.
Stayed 1 night in Nov 2023
Response from Amanda on 3 Dec 2023
Thank you so much for your review of the hotel. I am thrilled to see you enjoyed your stay with us. The staff and I look forward to your next visit!

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Good overall, just a couple of annoying glitches
Wyndham is a large chain that can make a significant environmental impact where plastic is concerned. I found it disappointing that this location is still using the small plastic bottles for shampoo, lotion, etc. Wyndham must change to the large bottles for toiletries. It would probably offer a cost savings as well. Second, the front desk person was personable and welcoming but when we got to our room, neither of our key cards functioned. If it is not already in use, the chain should implement a front desk device that allows for verification of the key function. With a late check-in after a long drive, the last thing that a traveler wants is to have to return to the front desk because of an error that could have been avoided. When my husband returned to our room with the reactivated key cards, the clerk accompanied him to ensure that they were working. The bed was comfortable and we had a reasonably descent night. The shower was also good.
Stayed 1 night in Nov 2023
Response from Amanda on 21 Nov 2023
Thank you for taking the time to review the hotel. I am very sorry there were some avoidable things that happened during your stay. I will be sure to go over these with the staff so we can make improvements. I hope you will give us another chance to give you the stay you deserve.

8/10 Good

Kristine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to downtown Ellicotville, great location. Breakfast was also a nice surprise...good options, well stocked and kept clean and tidy as folks ate and left. Some parts of the room showed some wear, but it was clean with comfy beds. Even though it was busy due to a town event, area was quiet. Check in and check out quick. Parking lot large and well lit.
Stayed 2 nights in Nov 2023
Response from Amanda on 21 Nov 2023
Thank you for your review of the hotel. I am glad you enjoyed our location along with some of the amenities the hotel offers. I hope to see you back very soon!

10/10 Excellent

eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot in town to walk around to all the shops and restaurants!!!
Stayed 1 night in Nov 2023
Response from Amanda on 11 Nov 2023
Thank you so much for your review. We are so glad you enjoyed your time with us. We hope to see you back very soon.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near the Main Street with lots of restaurant options and in close walking distance!!
Stayed 1 night in Nov 2023
Response from Amanda on 11 Nov 2023
Thank you for the review of the hotel. I am glad you enjoyed our location. Guests love that you can park your car and walk to all the bar, restaurants and shops. We hope to see you back very soon!

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda on 11 Nov 2023
Thank you for posting a review of the hotel. We are so glad to see you enjoyed the hotel. The staff and I look forward to you next visit.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel rooms are beautiful and spacious!
Stayed 2 nights in Nov 2023
Response from Amanda on 11 Nov 2023
Thank you for your review of the hotel. The staff works very hard to keep the hotel in tip top shape and will be so happy to know you pointed that out. We look forward to your next stay!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Amanda on 22 Nov 2023
Thank you so much for taking the time to review the hotel. I am thrilled to see you enjoyed your stay. The staff and I look forward to your next visit!

10/10 Excellent

mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay wonderful area
Stayed 1 night in Oct 2023
Response from Amanda on 1 Nov 2023
Thank you for taking the time to review the hotel. I am thrilled to see you enjoyed your time with us. The staff and I look forward to your next visit!

10/10 Excellent

Kay

Travelled with family and small children
Staff was friendly and helpful. Accommodations were clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Amanda on 1 Nov 2023
Thank you for posting your review of the hotel. We are thrilled to see you had a good stay. I look forward to your next visit!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good call
Other than the front desk woman seeming angry at us for checking in and the hot tub out of service. This place waa perfect. Close to town but still quiet. Comfortable bed.
Stayed 2 nights in Oct 2023
Response from Amanda on 1 Nov 2023
Thank you for your review. It is always good to see where we can improve. I hope to see you back very soon!

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area small town with a lot of great restaurants and people
Stayed 2 nights in Oct 2023
Response from Amanda on 24 Oct 2023
Thank you so much for your review of the hotel. I am thrilled to see you enjoyed your stay with us. The staff and I look forward to your next visit!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amanda on 22 Oct 2023
Thank you so much for reviewing the hotel. It is wonderful to see you enjoyed your stay with us. The staff and I look forward to your next visit!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable! Good breakfast and friendly staff!
Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
Thank you for your recent review of the hotel. We are so glad to see you enjoyed the time spent with us. The staff and I look forward to your next visit!

8/10 Good

Richard, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating system not working well , The heat did not come on until the room was cold then stayed on on until you were sweating . Not a good night sleep push the covers off and on
Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
Thank you for your review of the hotel and for letting me know about the ac unit. I will have our maintenance team check it out. I hope you choose to visit again the next time you are in the area.

8/10 Good

Jarod

Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
Thank you for choosing our hotel. We are so glad you enjoyed your stay with us. The staff and I look forward to your next visit!

10/10 Excellent

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spot to stay. Has it all - parking, great dining nearby and dog friendly!
Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
Thank you for your nice review. I am glad you enjoyed our location along with your stay. We hope to come back very soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service so far. Staff has been very helpful.
Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
Thank you for your review. I am glad to see you enjoyed your stay and had a good time. I hope you choose us the next time you are in the area.

10/10 Excellent

Leila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
Thank you for reviewing the hotel! The staff will be thrilled to see you enjoyed your stay. We hope you choose us the next time you are in the area!

10/10 Excellent

Kary

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
Thank you for posting a review of the hotel. I am glad to see you enjoyed your stay. I hope to see you back very soon!

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
Thank you for your recent review of the hotel. It is wonderful to see you enjoyed your time with us. We hope to see you back very soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Oct 2023
Response from Amanda on 3 Oct 2023
Thank you for taking the time to review the hotel. I am so glad you enjoyed your stay with us. The staff and I look forward to your next visit!