Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Quality Inn & Suites Elko

2.5 out of 5
Quality Inn & Suites Elko
3320 East Idaho Street, Elko, NV

Reviews

7.4

Good

Rating 10 - Excellent. 233 out of 750 reviews" "
Rating 8 - Good. 255 out of 750 reviews" "
Rating 6 - Okay. 129 out of 750 reviews" "
Rating 4 - Poor. 67 out of 750 reviews" "
Rating 2 - Terrible. 66 out of 750 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

PraneethReddy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam!!!! Very friendly. He made us feel like a family and any time we are passing by we are going to stop by at this place. Sam makes the stay easy and helps with anything you request with a smile on his face ! Thank you please keep it Up !
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello PraneethReddy,We are thrilled to hear that Sam provided exceptional service during your stay. Our team takes pride in creating a welcoming and comfortable environment for all our guests. We appreciate your feedback and hope to welcome you back whenever you are in the area.

4/10 Poor

Sandeep

Just a average place for a night stay.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Sandeep, We appreciate your feedback and regret to hear that your experience was average. We strive to enhance our guests' stay and value your input to continue improving our services. Should you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello James,We appreciate you taking the time to leave feedback and are delighted to hear you had a nice stay with us. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable experience in the future.

4/10 Poor

donald

Disliked: Amenities
Room very small.No amenities.
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello donald,Thank you for sharing your feedback with us. We appreciate your input and will pass this along to the relevant team for review and potential improvements in the future. If you have any further comments or concerns, please don't hesitate to contact us.

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need some updating
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Rod,We appreciate your feedback and will share your comments with our team for future improvements. Thank you for staying with us.

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Mary, We're pleased to hear you enjoyed our breakfast during your stay. Your feedback is invaluable to us as we strive to provide a memorable experience for our guests. We hope to welcome you back in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks a little old from the outside but the inside is great. The rooms are nicely upgraded air conditioner work the shower was the best from a long day of driving. I would stay here great place.
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Hello Joseph, We appreciate your detailed feedback and are thrilled to hear that you enjoyed our upgraded rooms and amenities during your stay. Our team strives to provide a comfortable experience for all our guests. Should you choose to stay with us again, we look forward to welcoming you back!

8/10 Good

Debra

Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Debra, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Victoria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like dog and was musty No towels Untidy sheets and pillows. Small musty uninviting room The front desk staff attempted to help me Ultimately he talked to his boss and refunded my credit card I was very pleased and stayed in a very nice hotel
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Victoria,We're sorry to hear about your experience and thank you for sharing your feedback. We always aim to address any concerns promptly to ensure all our guests have a pleasant stay. It's great to hear that the front desk staff was able to assist you in finding a satisfactory resolution. We appreciate your understanding and hope to welcome you back in the future.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 7 Mar 2024
Hello Margaret, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Manager on 5 Mar 2024
Hello William,We value your feedback and appreciate you taking the time to share your experience with us. Your comments will be shared with our team for further review. We hope to have the opportunity to welcome you back in the future for an improved stay.

6/10 Okay

Jennifer

Travelled with group
Old, not ADA-accessible, but friendly & hot breakf
Unfortunately, the property shows its age, though clearly the place has attempted upgrades. The plumbing is very loud (if one of your guests showers early while the other is sleeping in, well, the other won't be sleeping in). The beds and bedding were comfortable and clean, more than ample pillows of varying descriptions so there's like one you'll like, clean towels. The hot breakfast with multiple options was pretty decent: waffle machine, coffee machine, canned gravy to go with the sausages, biscuits and fluffy insta-eggs, three kinds of cold cereal, toast, PB&J, apples... The place would be well served in heating its gravy before plopping it in the serving dish cold - what a bummer for the guest who didn't realize it then had no way to heat it as there's no microwave out there. Our refrigerator was unplugged when we arrived. We learned why when we plugged it in. It stank of mildew and was very loud, probably kept some previous guests awake. On top of that, take heed: the place is not ADA accessible. We requested a downstairs room after one in our party was injured days before our arrival. She had a very difficult time managing stairs to our room. They had no downstairs available (wouldn't transfer us to a downstairs room) and have no elevator. The on-site manager throughout our stay must live in the foyer. He was friendly and hard-working, clearly caring about guests and the place.
Stayed 3 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Jennifer,Thank you for taking the time to share your feedback with us. We appreciate your comments on our attempts at upgrades and are glad to hear that you found the beds and bedding comfortable and clean. We apologize for any inconvenience you experienced with the loud plumbing and the unplugged refrigerator. Regarding the hot breakfast, we appreciate your suggestions for heating the gravy and will take that into consideration. We apologize for any difficulties your party faced with the lack of ADA accessibility and the unavailability of a downstairs room. However, we're glad to hear that the on-site manager was friendly and dedicated to ensuring a positive experience for our guests. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Marilyn

Liked: Cleanliness
Convenient location, indoor hallways,
Stayed 3 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Marilyn,I'm glad to hear that you found our hotel's location convenient and appreciated our indoor hallways. We strive to provide a comfortable and convenient experience for all of our guests. If there is anything else we can assist you with, please don't hesitate to reach out to us directly.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Manager on 9 Feb 2024
Dear Guest,Thank you for choosing to stay with us. We value your experience and would greatly appreciate it if you could provide any feedback directly to our hotel so that we may address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future for an improved experience.

4/10 Poor

michael

Disliked: Staff & service, property conditions & facilities
Hair dryer plug open and exposed Nite light broken Trash can had garbage in it No water pressure is sink Tv remote did not work stuck on one channel Mistake at check in resulted in waisting over 1/2 hour on day 2 resolving double billing. No appology for staff mistake.
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello michael, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing these concerns to our attention and will address them with the appropriate teams for immediate improvement. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated place
Hotel outdated. Torn curtains. Tiny bathroom. No updated electronic plugs. Double the price from normal stays.
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello Victoria, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your input and apologize if our accommodations did not meet your expectations. We constantly strive to make improvements and will certainly take your comments into consideration. We hope to have the opportunity to welcome you back in the future and provide a better experience.

10/10 Excellent

Melvina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Melvina,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide the best possible service to all our guests, and we are thrilled that we were able to exceed your expectations. We appreciate your kind words and hope to welcome you back again soon for another wonderful stay.

6/10 Okay

Nicholas

Liked: Staff & service
Needs updating in areas.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Nicholas,Thank you for sharing your feedback regarding your recent stay with us. We appreciate hearing your thoughts on areas that may need improvement. We understand that keeping our hotel updated is essential for our guests' satisfaction and we appreciate your input in helping us identify areas for enhancement. We will certainly take your comments into consideration moving forward.

8/10 Good

kathi

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello kathi, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon for an even better experience!

10/10 Excellent

stephen scott

Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello stephen scott,We're thrilled to hear that you had such a fantastic stay at our hotel! We strive to provide top-notch service and amenities to ensure our guests have a memorable experience. Should you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back again in the future!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elko, Nevada, quality Inn
Great place to stay!
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Robert,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Suzie

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Suzie, We're sorry to hear that your stay with us wasn't up to your expectations. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had. We appreciate your feedback and hope to have another opportunity to welcome you in the future.

2/10 Terrible

Theresa

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived there was no one available to check me in. There was a man in the lobby who told me that the desk clerk would be back shortly. Upon checking in, I was informed that the dog policy was not what was represented on Expedia. It was double per pet and now charged per night meaning I would have to pay $200 for 2 under 8-pound dogs to stay in my room with me. I ended up paying $100 for my dogs for 4 nights. On previous stays to this hotel, I paid $50 for the entire stay for both dogs. There is no elevator in the hotel. I was booked on the second floor and had to carry my luggage and dogs up the stairs to the room. The room was not clean. There was dust on every surface and the bed linens had black hairs when I pulled down the blankets. The bathroom was not clean. There were black hairs in the tub and sink. The pet area behind the hotel was full of weeds and dog feces. I picked up my dog's poop but was disgusted at the condition of the unmaintained area. The breakfast provided was great. That is the only nice thing that I had to say about this property.
Stayed 3 nights in Oct 2023
Response from Manager on 10 Jan 2024
Hello Theresa, Thank you for sharing your feedback with us. We apologize for any inconvenience you encountered during your stay. We regret to learn about the miscommunication regarding our pet policy, and we apologize for any frustration this may have caused. Regarding the cleanliness issues you experienced, we will address this with our housekeeping team to ensure that our rooms meet our high standards. We appreciate your feedback about the pet area and will take this into consideration for future improvements. Nonetheless, we are glad to hear that you enjoyed our breakfast. We appreciate your time and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Zachary,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide excellent service and a memorable stay for all of our guests. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Ramona

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Ramona,Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic experience at our hotel. We strive to provide excellent service and create memorable stays for our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon for another wonderful stay.

8/10 Good

Janis

Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello Janis, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were no washrags or small towels. Breakfast was fine. The price was excellent. Anytine we have to travel from CA to Idaho we will stay therr. Thanks.
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello carol,Thank you for choosing our hotel during your recent trip. We're glad to hear that you enjoyed our breakfast and found our prices to be excellent. We appreciate your loyalty and look forward to welcoming you back whenever you're traveling from CA to Idaho.

10/10 Excellent

linda

Business traveller
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello linda,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out. We hope to welcome you back again in the future for another excellent stay!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Very pleasant overall!
Stayed 2 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello Susan, Thank you for your feedback! We're delighted to hear that you had a pleasant experience with us. We strive to provide exceptional service to all our guests and we're glad we met your expectations. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 29 Jan 2024
Hello Susan,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are happy to hear that you had a good experience. Should you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We would love to have you as our guest again in the future.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Donald, We appreciate you choosing our hotel for your stay! If you have any feedback or suggestions, please feel free to reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future!

2/10 Terrible

Brenna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay. It was filthy. There was a pizza box in The room. The new one had a filthy fridge. I was grossed out and did not want to stay. Waiting to hear about a refund.
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Brenna,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have encountered during your stay. Our team strives to ensure a clean and comfortable environment for our guests, and we regret that we fell short on this occasion. We encourage you to reach out to our management team directly regarding your refund request.

2/10 Terrible

Brenna

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not end up staying there. The 1st room had someone’s pizza box in it. They gave me a new room,the sheets had some crumbs. By then I was grossed out and checked out. The customer service was not that great. I waited 48 minutes in The lobby to see about a refund and ended up leaving with some guys number and a name. I reserved another room at the same place for my daughter and her friends. We ended up down the street in a clean hotel. How can I recover my money?
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Hello Brenna, We apologize for the inconvenience you experienced during your visit. We understand your concerns regarding the cleanliness of the rooms and the delay in customer service. We take these matters seriously and will address them with our staff to prevent any future occurrences. For refund inquiries, we kindly ask you to contact our management team directly; they will be best equipped to assist you with any financial concerns. Thank you for providing this feedback, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room, as the floor was wood-look laminate and the bathroom was ceramic tile and all was clean. The bed was comfortable and the microwave and mini fridge made choices for meals easier. The front desk was helpful yet not intrusive ( I don’t know why, but some hotel staff act like they have to know everything about me and my stay.) I will stay here again and this stay of four nights was very pleasant and comfortable. Also very affordable. Great job Quality Inn!
Stayed 3 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Susan, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the cleanliness of the room, comfortable bed, and the convenience of the microwave and mini fridge. Our staff aims to provide helpful service without being intrusive, and we're glad to know we succeeded in creating a pleasant and comfortable stay for you. We look forward to welcoming you back to Quality Inn on your next visit!

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed here many times. I love how its just on the outskirts of town just off the freeway
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello linda,Thank you for choosing our hotel for your previous stays. We're pleased to hear that you enjoy our convenient location on the outskirts of town near the freeway. We hope to welcome you back soon for another enjoyable stay.

4/10 Poor

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness
My bed was not changed - sheets and comforter were dirty with obvious usage from previous guests - no towels in the room I had to change my own sheets and make my bed
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello David, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We kindly remind guests that our team is available 24/7 to assist with any requests, including room cleanliness and amenities. We appreciate your feedback and will share it with our housekeeping team for further improvement.

6/10 Okay

william

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Súper nice check in person…very friendly. Room was not entirely clean….bucket in hallway catching water from leaky ceiling. Trash in front parking littering the area. We brought our dog which was an extra $20 fee. But the pet relief area was dismal with dog poop everywhere as there were no provided bags. Very disappointing!
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello william,Thank you for choosing our hotel for your stay and leaving your feedback. We appreciate your kind words about our check-in staff. We apologize for any inconvenience caused by the cleanliness issues and the leaky ceiling, and we'll address these concerns promptly. We also apologize for the litter in the parking area and the lack of bags in the pet relief area. Guest satisfaction is important to us, and we'll work on improving these aspects.

8/10 Good

Stacie

Travelled with family
Liked: Staff & service
Best part is the waffle maker at breakfast…Hotel is convenient and affordable, you get what you pay for.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Stacie,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings, including the waffle maker. We pride ourselves on providing a convenient and affordable stay for our guests. We appreciate your support and hope to welcome you back in the future.

4/10 Poor

Jon

Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Jon,We're sorry to hear that you didn't have the best experience during your stay. If you have any specific feedback or concerns, please feel free to reach out to us directly so we can address them. We appreciate your time and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
I've stayed here 8 times in the past 10 years. Always good for the money, dog friendly, and good enough breakfast. Great place to stay on road trips.
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello David,Thank you for your loyalty and for choosing our hotel for your road trips. We truly appreciate your kind words about our pet-friendly policy and breakfast. We hope to have the pleasure of welcoming you back on your future journeys.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello Steve,Thank you for sharing your review with us. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team is constantly working to improve our services and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Daniel

Liked: Cleanliness
Good for the price
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Daniel,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found our hotel to be good value for the price. We appreciate your patronage and hope to welcome you back in the future for another positive experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good value on an overnight stay
Nice stay overall. The employee doing checkin was a little unprofessional (dressed unprofessionally and making strange, slightly inappropriate comments), but it didn’t make the stay bad. Easy to access from the interstate and a good value.
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a nice overall stay and found our hotel to be conveniently located and a good value. We apologize for any unprofessional conduct during the check-in process and will address this with our team. We appreciate your input and hope to welcome you back in the future.

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Grounds are terrible. Pictures were deceiving.
Stayed 1 night in Aug 2023
Response from Manager on 15 Nov 2023
Hello Julie, We appreciate your feedback regarding our grounds. We apologize if the pictures did not meet your expectations. We understand the importance of accurate representation and will make sure to evaluate and update our visuals accordingly. Thank you for bringing this to our attention.

8/10 Good

Claudia

Liked: Staff & service, property conditions & facilities
Okay
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Claudia,Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you may have encountered during your stay. We pride ourselves on providing exceptional service and would appreciate the opportunity to address your concerns further. Please feel free to reach out to our management team directly so that we may better understand and address your experience.Warm regards.

4/10 Poor

Nick

Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Nick, We apologize for any shortcomings during your recent stay. We value your input and would appreciate the opportunity to address any specific concerns you may have. Please reach out to our hotel directly so that we can better understand your experience and make improvements accordingly.

6/10 Okay

Trevor

Disliked: Cleanliness, property conditions & facilities
took 20 minutes to check in ( only one other guest ahead of us) after a 12 hour day of driving
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Trevor,We apologize for the delay you experienced during check-in. Our team strives to provide efficient service, and we apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration to improve our processes. We hope you had a comfortable stay overall and would love to have the opportunity to welcome you back in the future.

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Doug,We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide exceptional service to all of our guests and we regret any inconvenience caused. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

6/10 Okay

Cotter

Business traveller, Travelled with pets
Although they offered breakfast, it was minimal and long gone within the first hour.
Stayed 3 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Cotter, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced. Our team will use your feedback to improve our breakfast service to ensure all guests have ample options available throughout the morning. We appreciate your understanding and hope to welcome you back in the future for a better experience.

2/10 Terrible

Satbir

Travelled with partner
Disliked: Staff & service
The breakfast was delayed. The staff had no idea what was going. Would not recommend.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Satbir, We apologize for any inconvenience you experienced during your stay with us. We understand that delays in breakfast service can be frustrating. Our team is continuously working to improve communication and ensure a seamless dining experience for all our guests. We appreciate your feedback and will use it to make necessary adjustments for future guests. Thank you for bringing this matter to our attention.