Aerial view

Reviews of Marina Resort Port Ghalib Radisson Individuals

5 out of 5
Marina Resort Port Ghalib Radisson Individuals
Red Sea Riviera, Port Ghalib, El Quseir, Red Sea

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 103 reviews" "
Rating 8 - Good. 35 out of 103 reviews" "
Rating 6 - Okay. 9 out of 103 reviews" "
Rating 4 - Poor. 6 out of 103 reviews" "
Rating 2 - Terrible. 3 out of 103 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, Riomaggiore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't thank the staff enough, from Mohamed, who cleaned the room, to the dining room attendant, the beach personnel, all the bar staff, and the front desk, who gave complete help in making our time a great experience. I highly recommend staying here.
Stayed 11 nights in Mar 2024

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 2 nights in Nov 2023
Response from Samy Bindary, on 31 Jan 2024
Dear M. / Karl, thank you for your feedback and for taking the time to write about your experience. please accept my sincere apology, we assure you that the corrective action has been taken, and we look forward to your next stay. Kind Regards,

4/10 Poor

Kerrie

Travelled with partner
Disliked: Staff & service, amenities
I booked this hotel due to the Radisson reputation and sadly did not do enough research. On reflection the 1 and 2 star recent reviews on other sites echoed our experience which had the potential to spoil our holiday. Lucky we visited port ghalib to scuba dive and that was achieved, thankfully with a company not associated with this hotel.
Stayed 12 nights in Oct 2023
Response from Sayed Ismail on 21 Oct 2023
Dear Miss. Kerrie,Thank you for taking the time to share your feedback from your visit to Marina Resort Port Ghalib, a member of Radisson Individuals Please accept my sincere apologies for the shortfalls you encountered, it is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Marina Resort Port Ghalib, a member of Radisson Individuals, I look forward to welcoming you back. We would be very happy if you would consider giving us a second chance in the future. Sincerely, Samy, Marina Resort Port Ghalib, a member of Radisson Individuals

8/10 Good

julia

Liked: Cleanliness
Disliked: Amenities
Great holiday property.. only 1 restaurant, buffer style crowded and noisy.. all rest Good
Stayed 1 night in Aug 2023
Response from Mohamed Salah on 2 Nov 2023
Dear M. / Julia, thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We hope that you are getting better, we look forward to your next stay.

10/10 Excellent

Zakaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff
Stayed 5 nights in Mar 2023
Response from Mohamed on 2 Apr 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. it was really a great pleasure hosting you, we look forward to seeing you again and becoming your second home away from home.Thank you,

6/10 Okay

Paul

Stayed 1 night in Mar 2023
Response from Mohamed on 2 Apr 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. it was really a great pleasure hosting you, we look forward to seeing you again and becoming your second home away from home.Thank you,

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to relax
Stayed 7 nights in Feb 2023
Response from Mohamed on 7 Mar 2023
Dear Mr. Paul,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. it was really a great pleasure hosting you, we look forward to seeing you again and becoming your second home away from home.

2/10 Terrible

Mark

Stayed 1 night in Dec 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Marsa Alam
I really enjoyed my stay here. The staff are very friendly, everything was made simple and the spa (extra charge) is excellent!
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gated hotel very clean the food was very good with a lot of options coral diving off the beach water park entertainment and managers were very attentive making sure we enjoyed each day I would highly recommend
Stayed 4 nights in Mar 2020
Response from Hotel Management on 19 Apr 2020
SUNRISE Marina Resort, Port Ghalib -Select- entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. We are waiting for your next visit soon. Best regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019
Response from Monika Wieczorkowska on 29 Dec 2019
Dear, Thank you very much for taking the time to rate SUNRISE Marina Resort, Port Ghalib -Select- on Hotels.com. We are glad to know that you have spent an enjoyable holiday. Your SUNRISE family is waiting for your return soon. Best regards, Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Monika Wieczorkowska on 12 Dec 2019
Dear David, Thank you very much for taking the time to rate SUNRISE Marina Resort, Port Ghalib -Select- on Hotels.com. We are glad to know that you have spent an enjoyable holiday. Your SUNRISE family is waiting for your return soon. Best regards, Hotel Management

8/10 Good

Hee dong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Monika Wieczorkowska on 26 Jun 2019
Dear Hee Dong, Thank you very much for taking the time to rate SUNRISE Marina Resort, Port Ghalib -Select- . It is always a pleasure to receive positive feedback. SUNRISE Marina Resort team is waiting for your another amazing holiday. Best regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff, food, location, and amenities. This place is an absolute gem and the diving is superb.
Stayed 2 nights in Jun 2019
Response from Monika Wieczorkowska on 26 Jun 2019
Dear Guest, Thank you very much for taking the time to write your supporting review online and for recommending SUNRISE Marina Resort, Port Ghalib -Select- to everyone. What a great honor for us to receive such heartening words from an experienced traveler as you. It is my extreme delight to know that you have taken pleasure in our multiple facilities and appreciated our services style. With pleasure, I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. SUNRISE family is waiting for your return soon. Best regards, Hotel Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is superb, the staff, the service, the food, the facilities all make this the most relaxing chilled place! Love all of it!!
Stayed 7 nights in Jun 2019
Response from Monika Wieczorkowska on 18 Jun 2019
Dear Guest, We very much appreciate your comments regarding your stay at the SUNRISE Marina Resort, Port Ghalib -Select- . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that your heartwarming words will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2019
Response from Monika Wieczorkowska on 14 Jun 2019
Dear Guest, Thank you very much for taking the time to rate SUNRISE Marina Resort, Port Ghalib -Select- on Hotel.com. We are glad to know that you have spent an enjoyable holiday. Your SUNRISE family is waiting for your return soon. Best regards, Hotel Management

2/10 Terrible

Ed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just isn’t five star in any way...
Had to check out many days earlier than scheduled to avoid ruining our holiday. Extremely poor. Rooms dirty and unsafe for children. Management unhelpful. Staff try their best but are hamstrung by poor processes.
Stayed 11 nights in Apr 2019
Response from Monika Wieczorkowska on 23 May 2019
Dear Ed, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SUNRISE Marina Resort, Port Ghalib -Select- , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that many of our guests have grown so fond of. Please rest assured that we are taking the appropriate measures to address mentioned issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employment is very excellent and very friendly treatment The swimming pool is not good The Landscape is not good The restaurant is excellent in all meals generally good
Stayed 3 nights in Mar 2019
Response from Monika Wieczorkowska on 1 Apr 2019
Dear Guest, Thank you for taking the time to tell us about your experience at SUNRISE Marina Resort, Port Ghalib -Select- and bringing to our attention elements, which need improvements. Our hotel strives to provide the best quality of service for our guest. In this goal, the guests comments are for us very important and always taken into consideration. I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

6/10 Okay

Verified traveller

Stayed 7 nights in Mar 2019
Response from Monika Wieczorkowska on 3 May 2019
Dear Guest, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that many of our guests have grown so fond of. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice place to stay for a family of three have no bad thing to say about the place
Stayed 3 nights in Feb 2019
Response from Monika Wieczorkowska on 12 Feb 2019
Dear Marian, SUNRISE Marina Resort, Port Ghalib -Select- entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. We are waiting for your next visit soon. Best regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean and easy access to Rooms, restaurants and surrounding shops and bars and foreshore,staff were pleasant and helpful
Stayed 1 night in Jan 2019
Response from Monika Wieczorkowska on 11 Jan 2019
Dear Guest, The entire family of SUNRISE Marina Resort, Port Ghalib -Select- would like to express their sincere gratitude for your kind feedback. I shall gladly transmit your appreciation to the entire team who will certainly be inspired to read your sympathetic words. We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply great!
Just a great hotel all round. Great location, great food, great service and great for kids.
Stayed 1 night in Jan 2019
Response from Monika Wieczorkowska on 9 Jan 2019
Dear Kylie, The entire family of SUNRISE Marina Resort, Port Ghalib -Select- would like to express their sincere gratitude for your kind feedback. I shall gladly transmit your appreciation to the entire team who will certainly be inspired to read your sympathetic words. We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a resort!! The staff is really amazing and made us laugh from the first to the last day. Nothing we asked was to much. Food on New years was out of this world. The entire resort is very clean and neat. Best holiday ever!!
Stayed 3 nights in Nov 2018
Response from Monika Wieczorkowska on 9 Jan 2019
Dear Judith, Thank you very much for taking the time to write your supporting review online and for recommending SUNRISE Marina Resort, Port Ghalib -Select- to everyone. What a great honor for us to receive such heartening words from an experienced traveler as you. It is my extreme delight to know that you have taken pleasure in our multiple facilities and appreciated our services style. With pleasure, I shall share your praise with the entire team! SUNRISE family is waiting for your return soon. Best regards, Hotel Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good clean organized Thanks for everything
Stayed 7 nights in Dec 2018
Response from Monika Wieczorkowska on 26 Dec 2018
Dear Guest, SUNRISE Marina Resort, Port Ghalib -Select- entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. We are waiting for your next visit soon. Best regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2018
Response from Monika Wieczorkowska on 25 Nov 2018
Dear Guest, The entire family of SUNRISE Marina Resort, Port Ghalib -Select- would like to express their sincere gratitude for your kind feedback. We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome team .. they tried to make my stay as comfortable and smooth as possible. Very professional and they are excellent with customer service thanks a lot for your efforts
Stayed 4 nights in Oct 2018
Response from Monika Wieczorkowska on 8 Nov 2018
Dear Guest, SUNRISE Marina Resort, Port Ghalib -Select- entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. We are waiting for your next visit soon. Best regards, Hotel Management

10/10 Excellent

Asmaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Monika Wieczorkowska on 3 Nov 2018
Dear Asmaa, Thank you very much for taking the time to rate SUNRISE Marina Resort, Port Ghalib -Select-. We are glad to know that you have spent an enjoyable holiday. Our SUNRISE family is waiting for your return soon. Best regards, Hotel Management

10/10 Excellent

mina, united States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place rooms are big, services not bad but good food is nice and clean, beach are wonderful but if you can't sweim not recommended
Stayed 1 night in Oct 2018
Response from Monika Wieczorkowska on 9 Oct 2018
Dear Mina, SUNRISE Marina Resort, Port Ghalib -Select- entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. We are waiting for your next visit soon. Best regards, Hotel Management

10/10 Excellent

Moataz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything was excellent
Stayed 2 nights in Sep 2018
Response from Monika Wieczorkowska on 4 Oct 2018
Dear Moataz, The entire family of SUNRISE Marina Resort, Port Ghalib -Select- would like to express their sincere gratitude for your kind feedback. I shall gladly transmit your appreciation to the entire team who will certainly be inspired to read your sympathetic words. We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

8/10 Good

Ahmed

Nice hotel
I like this hotel specially the sea grill diner
Stayed 2 nights in Aug 2018
Response from Hotel Management on 31 Aug 2018
Dear Ahmed, The entire family of SUNRISE Marina Resort, Port Ghalib -Select- would like to express their sincere gratitude for your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
.Slow check in. Very dirty stairwell to the room. Very friendly staff.
Stayed 1 night in Jul 2018
Response from Hotel Management on 29 Jul 2018
Dear Guest, Thank you for taking the time to tell us about your experience at SUNRISE Marina Resort, Port Ghalib -Select- and bringing to our attention elements, which need improvements. Our hotel strives to provide the best quality of service for our guest. In this goal, our guests comments are for us very important and always taken into consideration. I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

8/10 Good

Toni

Liked: Property conditions & facilities, room comfort
Overall a good stay
Overall our stay at Sunrise was good. The hotel was completely full so the staff were extremely busy. We did have some issues but once pointed out to the staff the issues were addressed.
Stayed 14 nights in Jul 2018
Response from Hotel Management on 29 Jul 2018
Dear Toni, The entire family of SUNRISE Marina Resort, Port Ghalib -Select- would like to express their sincere gratitude for your kind feedback. I shall gladly transmit your appreciation to the entire team who will certainly be inspired to read your sympathetic words. We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Mahmoud, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful at all, just food variety is not perfect but it’s good at all
Stayed 2 nights in Jun 2018
Response from Hotel Management on 29 Jun 2018
Dear Mahmoud, The entire team of SUNRISE Marina Resort, Port Ghalib -Select- would like to express their sincere gratitude for your kind feedback. I shall gladly transmit your appreciation to the entire team who will certainly be inspired to read your sympathetic words. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Snorkeling, Free Wifi, and Awesome Rooms!
I've stayed at 3 different places in Marsa Alam and Sunrise has the best snorkeling right from the beach. It also has the best rooms out of the three places I've stayed. The room was immaculate and so big and clean! The first day I had several visits to my room to make sure everything was ok, which was nice, but a little annoying. The second day three guys showed up to deliver one welcome message and then later another printed message asking me to check my email. It was a little weird to have so many visits to my room when a phone call would be fine. The food here was abundant, but not the best and the waitstaff were terrible at bringing your drinks or refills. My daughter and I enjoyed bowling and playing on the waterslides. The waterslides were fast! Mohammed, the guy running the waterslides works super hard to make sure everyone is safe and always with a smile on his face. The entertainment wasn't the best. I wish they had karaoke instead of singers in the front area in the evenings. The singers weren't the best and karaoke would be more fun. There are so many shops here, so if you enjoy shopping you can spend hours shopping and never see it all! Overall, it was a great value. I love the free wifi and the snorkeling can't be beat!
Response from Hotel Management on 16 May 2018
Dear Stephanie, Thank you very much for taking the time to write your supporting review online and for recommending SUNRISE Marina Resort, Port Ghalib -Select- to Expedia readers. At our hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address mentioned issues and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. SUNRISE Marina Resort family is waiting for your return soon. Best regards, Hotel Management

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Ive stayed here several times and we love it. So convenient for the marina and watching the boats. Great place for kids. Food is good. Hotel is clean and staff very friendly. If you want a quiet room i suggest not taking a room with Marina View.
Response from Mohamed Sherif on 18 Apr 2018
Dear Kylie on , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No internet
Desperately wanted to WhatsApp to home , was hoping for internet after previously staying at at a hotel with poor internet . With seven hour time difference if they fix it an nine tomorrow it will be 2 am when I wake everyone up
Stayed 1 night in Feb 2018
Response from The hotel management. on 7 Mar 2018
Dear guest , Thank you for sharing your feedback following your recent stay at the SUNRISE Marina Resort, We will discuss your remarks and put in our consideration, be sure that the action plan will be provided to improve the points which you underlined in your review. Once again, we would like to thank you for taking the time to post your review , we wish you nice traveling in the future!

8/10 Good

Major Jonny, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, the staff were excellent as was the food. All the facilities we expected were up and running, so we got everything it said on the tin.
Stayed 7 nights in Feb 2018
Response from The hotel management. on 20 Feb 2018
Dear Major, Thank you for posting your comment. We are glad to hear that you enjoyed your stay with us and thank for your thoughtful feedback. Nothing gives us greater satisfaction that knowing we made guests happy. We do look forward to welcoming you back here.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Good Value for Money.
Hotel is ideally located in the middle of Port Ghalib. The rooms are spread over a wide area, so pending on the type of room you book, you may be a little walk from reception / bar / restaurant. There is no lift to the 2nd floor, so can be awkward with luggage Rooms are good, but we had an issue with Housekeeping, where he would bring lots of water for the minibar (although it was full of water), but didn't replace the toilet rolls for 3 days - bizarre. Beside that, I would stay there again, as the rooms are clean, air con is good, shower powerful, food was good quality and plenty of choice for a buffet (although we mainly only ate breakfast and lunch on our last day). As we were diving everyday, we didn't use the Aquapark, apart from getting fresh towels everyday. The free wifi in the room was a little hit and miss, couldn't link into our room's router but picked up next door!!
Stayed 7 nights in Sep 2017
Dear Neil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,the hotel management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the beach is very good and the buffet be nice , animation team , the port ghalib excellent Vacation for the Family , friends I will back again to port ghalib
Stayed 4 nights in Jul 2017
Response from The hotel management. on 8 Aug 2017
Dear Guest, Thanks for sharing your experience of SUNRISE Marina Resort. It sounds like we have made a great impression on you and exceeded your expectations with our heartfelt service. We are glad you could truly relax and enjoy. We would love to have you back again, hopefully soon.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome break
The development is nicely laid out, with small blocks of rooms dotted around a larger, well-maintained landscape. The whole complex has a relaxed, unhurried feel to it. The central area of the hotel is well maintained, and being less than 10 years old feels modern in design with plenty of glass, great views, high ceilings and awesome aircon,
Stayed 1 night in Jul 2017
Dear Phil, We were delighted to know that you had an unforgettable vacation with us. We really appreciate your high praise of our resort and your holiday. Thank you for choosing SUNRISE Marina resort and we hope that we will have the pleasure to welcome you soon again in our resort. A sincere thank you for taking the time to share your kind comments with us – this is very much appreciated. With our best personal regards, Hotel Management.

4/10 Poor

Paul

Disliked: Cleanliness
Avoid
Spent two weeks in Egypt and this hotel was definitely the worst. The room had a layer of dust on the floor, the bathroom was moldy and had a continuous sewage smell and the geyser only produced luke warm water. The food was plentiful, but of a shockingly boring variety, most things having been boiled to death. WiFi only available in the lobby and the staff will not give you the password, but will enter it into your device directly. Not sure why it received a 4/5 star rating on Hotels, but would recommend you look elsewhere.
Stayed 1 night in Jun 2017
Dear Paul, Thank you for taking your time to write a review. It's very important for us to take all comments in consideration and improve our hotel service. We apologize that your experience was regrettably less than satisfying. Kindly be assured that your remarks and issues will be addressed to the management team and we will evaluate these matters moving forward, as we strive to care more effectively to the needs of our guests. We would like to underline that it will be good if we can receive your comments in spot trough Guest Service Center or reception to understand in details the issues and to have a chance to solve the problems while you are in house. We value your comments and wish you nice future travelling. With kind regards, The Hotel Management

10/10 Excellent

Aamer, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort for relaxation
Very nice rooms, beach, staf and resort Just need for internal transportation Rooms is very far of beachs abd aquabarp
Response from The hotel management. on 17 May 2017
Dear Aamer, Thank you for choosing SUNRISE Marina Resort for your vocation. We are extremely pleased that you enjoyed your stay with us. Kindly be informed that we re planing to have shuttle bus to the beach and back to Aqua park.It is our endeavor to ensure that all our guests who pass through our doors have a comfortable stay and carry back fond memories. We are thrilled that we achieved the same with your stay. We look forward to your next stay.

6/10 Okay

Dave, Aust

Liked: Cleanliness, room comfort
Nice hotel, close to all attractions.
Pleasing to stay at the Sunrise Marina, one wouldn't think they were in Egypt, very relaxing.
Response from The hotel management. on 22 Apr 2017
Dear Dave, The team of Sunrise Marina Resort wants to thank you for taking the time to share your holiday experience. We are very happy that you enjoyed your stay with us and hope to have the honor to welcome you again in our resort. With best regards,

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Much to improve especially the internet
The staff tries their best but their best is not enough. Internet does not work, tv either, no hangers in the room, etc.
Response from The Hotel Management. on 23 Dec 2018
Dear guest,Thank you for taking the time to write a review about your recent stay with us. You feedback is important to us as we want all of our guests to have a memorable holiday. We are very sorry that your expectations where not met in regards to the internet service.We always try to ensure that we offer all of our guests the best possible service. We will pass across your feedback to the management for review and to discuss the issues.We would like to thank you for choosing to spend your holiday with us and we do hope in the future that you will reconsider staying with us again.

6/10 Okay

Surush

Travelled with partner
Liked: Cleanliness
Die Unterkunft entspricht keine 5 Sterne. Es sind vielleicht 3 Sterne, wenn wir den Weltstandard nehmen. Das Essen an manchen Tagen sehr gut and anderen sehr schlecht. Das Hotel ist sehr kooperativ. Wir hatten ein gute Zeit, aber es hat nicht wirklich dem entsprochen, was man sich von einem 5 Sterne Urlaub erhofft. Das Hotel selber arbeitet mit vielen Partnern zusammen, die im Hotel Dinge verkaufen, wie Spa oder Touren. Viele diese Dinge sind für Ägyptische Verhältnisse überteuert und man bekommt andere Preise als Deutscher, Pole oder Italiener. Genaue Preise gibt es selten und von Woche zu Wochen und Verkäufer zu Verkäufer schwanken diese auch. Das einzige was wirklich ein Top Preisleistungsverhältnis hat, ist die Wüstensafari!
Stayed 11 nights in Dec 2023
Response from Samy Bindary, on 31 Jan 2024
Dear M. / Surush, thank you for your feedback and for taking the time to write about your experience. please accept my sincere apology, we assure you that the corrective action has been taken, and we look forward to your next stay. Kind Regards,

6/10 Okay

Verena

Stayed 1 night in Nov 2023

10/10 Excellent

Melania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel super consigliato. Location: posizionato vicino alla barriera corallina, spiaggia a 5 min a piedi con servizio di golf car, circondato da negozi di tutti i tipi. Servizi: ottimo, disponibilità di piscina, spa, gym, ristoranti e bar Personale disponibile e accogliente.
Stayed 4 nights in Oct 2023

8/10 Good

jaoued

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre et pratique +++
Hôtel sympathique et chambres tres spacieuse !! Accueil et check-in très rapide. Hôtel très respectueux avec les familles nombreuses.merci
Stayed 2 nights in Oct 2023
Response from Mohamed Salah on 2 Nov 2023
Dear M. / Jaoued, thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We hope that you are getting better, we look forward to your next stay.

10/10 Excellent

Jérôme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Roderich Walter

Stayed 12 nights in Apr 2023