Ratings based on 588 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from ML84HA

Beautiful hotel and grounds

Posted 20-Apr-2018
Absolutely beautiful place the staff were second to none an the service was exceptional
5 out of 5
Recommended
for Everyone
by A verified traveller from ferryden

Lovely relaxing hotel

Posted 05-Apr-2018
Exactly what I needed , a place to relax, made to feel special,smiled and spoken To by all staff everywhere , spa area and pool was great and had the best back and shoulder massage ever thank you Sam. Hotel is like a maze but fun finding way around, snowed and rained but was warm and comfy inside or at spa . There is a walk to spa outside but found shortcut. Only thing was the lack of space at the spa everything apart from 1 half hour was booked over 2 days. Breakfast was the best I have had in this country. A bit of indulgence for me anyway and I loved it. See you next time 😘 ps room was fantastic too
Comment from Hotel Management
09-Apr-2018 by Chris Monks, Hotel Management
Thank you for your feedback. It is very much appreciated. Kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Quiet even though near airport

Posted 06-Feb-2018
This is a very convenient hotel for the airport and not too far from central Edinburgh. The pool is clean and warm. Food salty, so look out of you have high blood pressure! We had a lovely stay.
Comment from Hotel Management
06-Feb-2018 by Chris Monks, Hotel Management
Thank you for your feedback. It is very much appreciated. Kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place, convenient location

Posted 12-Jan-2018
Very helpful and friendly staff who were very kind and patient in answering any questions about sightseeing or providing any general help. Great breakfast, nice spa facility.
Comment from Hotel Management
18-Jan-2018 by Chris Monks, Hotel Management
Thank you for your lovely feedback. It is very much appreciated. Kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Perfect for a relaxing stay.

Posted 09-Jan-2018
Pros: The location. Close to major highway and airport, yet nice and quiet.
Location: Close to Airport and major Highway.
Only stayed 2 nights, but would like to have stayed longer.
Comment from Hotel Management
10-Jan-2018 by Chris Monks, Hotel Management
Thank you for your feedback. It is very much appreciated. Kind regards Chris Monks
5 out of 5
by Sheldon

Great service

Posted 09-Dec-2017 on Hotels
Staff were excellent nothing was too much trouble
Comment from Hotel Management
12-Dec-2017
Thank you for your feedback. It is very much appreciated. kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller from Surbiton

Posted 04-Dec-2017
Splendid. No other comment needed. Only thing would be to ensure late night reveller guests do not stand and smoke or talk beneath the window of the suites in the main house.
Comment from Hotel Management
04-Dec-2017 by Chris Monks, Hotel Management
Thank you for your five out of five review. It is very much appreciated. Kind regards Chris Monks
3 out of 5
by jim from glasgow

poor restaurant

Posted 02-Dec-2017 on Hotels
good terrible
Comment from Hotel Management
04-Dec-2017
I appreciate you taking the time to share your comments following your recent visit to Norton House Hotel & Spa. I am disappointed to read that you found our restaurant to be poor. I am keen to highlight that all feedback is very important to us and we will discuss and review your comments with the team. Thank you again for your feedback. Kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller from Oban

Stayed before

Posted 30-Nov-2017
Pros: we know it
Cons: no
excellent as we know from experience over many years
Comment from Hotel Management
01-Dec-2017 by ChrisMonks, Hotel Management
Thank you for your rating. It is very much appreciated. Kind regards Chris Monks
4 out of 5
by Alan

Old style. Long walk to rooms!

Posted 29-Nov-2017 on Hotels
The hotel is situated in fabulous grounds. The old part of the hotel is particularly elegant. The modern extension is reached through a warren of telatively barrow corridors and going up and then down in two lifts. It is not the most convenient and would not suit those who’s mobility is in any way impaired. That said, the room was very nice when I finally got to it!!
Comment from Hotel Management
01-Dec-2017
I appreciate you posting a review following your recent stay I am delighted you found the hotel to be set in fabulous grounds and I am pleased that your room was nice. Some of our guests do find the new wing of rooms a bit of a maze, but we have put many signs up to guide them around this part of the hotel. Thank you again for your feedback. Kind regards Chris Monks