Ratings based on 573 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place, convenient location

Posted 12-Jan-2018
Very helpful and friendly staff who were very kind and patient in answering any questions about sightseeing or providing any general help. Great breakfast, nice spa facility.
Comment from Hotel Management
18-Jan-2018 by Chris Monks, Hotel Management
Thank you for your lovely feedback. It is very much appreciated. Kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Perfect for a relaxing stay.

Posted 09-Jan-2018
Pros: The location. Close to major highway and airport, yet nice and quiet.
Location: Close to Airport and major Highway.
Only stayed 2 nights, but would like to have stayed longer.
Comment from Hotel Management
10-Jan-2018 by Chris Monks, Hotel Management
Thank you for your feedback. It is very much appreciated. Kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller from Surbiton

Posted 04-Dec-2017
Splendid. No other comment needed. Only thing would be to ensure late night reveller guests do not stand and smoke or talk beneath the window of the suites in the main house.
Comment from Hotel Management
04-Dec-2017 by Chris Monks, Hotel Management
Thank you for your five out of five review. It is very much appreciated. Kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller from Oban

Stayed before

Posted 30-Nov-2017
Pros: we know it
Cons: no
excellent as we know from experience over many years
Comment from Hotel Management
01-Dec-2017 by ChrisMonks, Hotel Management
Thank you for your rating. It is very much appreciated. Kind regards Chris Monks
4 out of 5
Recommended
for Everyone
by A verified traveller from Dunblane Scotland

Wedding venue

Posted 17-Nov-2017
Cons: Winter Heating
Our stay last weekend was only spoilt by the cold dining room on the Friday evening and during the wedding the sight of wedding dressed ladies sharing scarves and in one case a blanket to keep warm. I along with other gents also gave up our jackets to our partners. OK it was November ...... so we can expect it to be cold outside ....... but inside !!!!!
Comment from Hotel Management
18-Nov-2017 by Chris Monks, Hotel Management
Thank you for providing feedback following your weekend visit to attend a wedding. Please accept my apology that you found the hotel to be cold during your stay. All our restaurants and wedding venues have air conditioning and heating so I am unsure as to why this was the case. I am keen to highlight that all feedback is very important to us and we will discuss and review your comments with the team. Thank you again for your constructive feedback. Kind regards Chris Monks
5 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen

Beautiful hotel

Posted 30-Oct-2017
I booked into this hotel to add a touch of luxurious sparkle to a holiday I booked to Amsterdam. Having attended a wedding here, I knew I would not be disappointed. It was everything I could have hoped for and more. Beautiful surrounds, gardens, and very warm, welcoming staff. I wouldn’t hesitate to return!
Comment from Hotel Management
30-Oct-2017 by Chris Monks, Hotel Management
Thank you for such lovely comments, l am delighted you had a good stay and that you found our team to be warm and welcoming. It is great that you will return to Norton House and I do hope you had a great time in Amsterdam, Kind regards Chris Monks
3 out of 5
Recommended
for Everyone
by A verified traveller

nice countryside setting

Posted 21-Oct-2017
Pros: Friendly staff
Cons: Not really anything apart from perhaps more evening staff ?
Location: Nice countryside setting
Friendly staff Room clean although the view was a car park Facilities in room good fridge actually cold with fresh milk good cup of tea Meal on the evening took a very long time table booked for 7.30 one course only ordered and wasn't served till 8.20 pm with no reason given for delay Breakfast ok staff friendly and table cleared promptly On the whole a pleasant stay with only minor niggles but we did ask for the service charge to be taken off bill because of the long wait .
Comment from Hotel Management
25-Oct-2017 by Chris Monks, Hotel Management
Thank you for your feedback. It is very much appreciated. Kind regards Chris Monks
5 out of 5
by A verified traveller from petersham ma

Near airport but feels far way.

Posted 21-Oct-2017
This is a great hotel for a layover ...excellent food....They checked me in at 10 am and checked me out at 12 the next day. Thank you Norton House
Comment from Hotel Management
25-Oct-2017 by Chris Monks, Hotel Management
Thank you for your feedback. It is very much appreciated. Kind regards Chris Monks
2 out of 5
by A verified traveller from dunfermline

Posted 09-Oct-2017
I lost my confirmation email so called up to confirm what was included in my stay 3 days before. Woman told me dinner & breakfast. After having dinner I got a bill of £90 which I had to pay for A meal I wasn’t keen on, and if I knew dinner wasn’t included I would’ve took a 10 min drive into edinburgh to get something there with better food and atmosphere.And when I asked Head of reception about this when settling my bill,all she said was “it was in your email” “you should’ve checked your email” what part of, I lost my email so I called you guys to confirm didn’t she get!
Comment from Hotel Management
14-Oct-2017 by Chris Monks, Hotel Management
I appreciate you taking the time to share your comments following your recent visit to Norton House Hotel & Spa. I know our Front Office Manager, Iona Oliver has called you personally to discuss your review and I apologise again for any confusion caused. I am keen to highlight that all feedback is very important to us and we will discuss and review your comments with the team. Kind regards Chris Monks
5 out of 5
by Mary

Relaxing Stay

Posted 07-Oct-2017 on Hotels
Clean, comfortable rooms, great food in the restaurant, friendly staff all on a beautiful, quiet property!
Comment from Hotel Management
10-Oct-2017
Thank you for providing feedback. It is very much appreciated. Kind regards Chris Monks