Ratings based on 501 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel, wonderful staff

Posted 12-Apr-2017
Beautiful hotel, gorgeous grounds, easy to get to but feels like it's in the middle of nowhere great to unwind. Amazing staff too
4out of 5
Recommended
for Everyone
by A verified traveller from ayrshire

Good hotel for a relaxing weekend break

Posted 10-Apr-2017
Went away with a lot of aches and pains and came back feeling load's better recommend the spa and hydro pool. Easy to travel into Edinburgh by bus from the end of the hotel road. Would visit this hotel again, good for a special treat 😊
4out of 5
Recommended
for Everyone
by A verified traveller from Bedfordshireedfordshire

Fairly nice hotel with some obvious design flaws

Posted 10-Apr-2017
Nice Spa facilities. Attendant was very grumpy and sarcastic when he challenged me about the times my children were allowed to swim. The level of professionalism and pleasantness amongst the hotel and restaurant staff was very inconsistent. Some staff were extremely pleasant and helpful and some were very nonchalant. The standard of housekeeping was also inconsistent. Intercom phones in room obviously hadn't been dusted for ages. My family and I stayed fir six nights and we were disturbed every single evening asking if we wanted a turn-down service, despite the fact that we always said no! We stayed in the newly built wing.No electrical outlets at the bedsides!! Whats that about? Toilet flush buttons all the way behind the seat cover (looks good but not very convenient) Good location. Just outside the city. Not far from Edinburgh airport Reasonably priced stay including breakfast for a family of four
3out of 5
Recommended
for Everyone
by A verified traveller from UK

Hotel close to the airport

Posted 24-Mar-2017
Was here on a business trip otherwise would have stayed closer to the city centre as the hotel is a bit further out, near the airport. The room was comfortable and clean. Food was good but quite pricey. Unfortunately the spa facilities were out of order so we were unable to use them.
3out of 5
by A verified traveller

Posted 20-Mar-2017
Stayed here some years back, sadly gone downhill and manager was rather dismissive of my wife when she made a reasonable request.
4out of 5
Recommended
for Business Travellers
by A verified traveller from Surrey

A traditional and comfortable hotel

Posted 02-Mar-2017
Pros: Wonderful pool and facilities
Cons: It felt a little gloomy in the restaurant (but that's splitting hairs and a personal opinion)
Location: This is pretty secluded so not much is near by but that suited me just fine
It was just one night that I stayed at Norton House on business and I enjoyed my stay. Hotel was clean and comfortable and everyone was friendly, polite and professional... The food was good and the vegetarian breakfast was a good as any meat one (but with less guilt/fat content)!
5out of 5
Recommended
for Everyone
by A verified traveller from south wales

Beautifull hotel

Posted 27-Feb-2017
Hotel was as we were expecting with Exellent leisure facilities. We eat in the brasserie on our first night and the food was excellent, the only down side was the service was a little disorganised, however the service for the rest of the stay was as expected with a special mention for Rodney who was exceptional. We will be returning in the near future
5out of 5
by Steve

Posted 10-Jan-2017 on Hotels
Good hotel fantastic people
5out of 5
Recommended
for Everyone
by A verified traveller from sheffield

Quality hotel with excellent staff

Posted 23-Dec-2016 on Ebookers
Pros: The overall look and feel of the hotel.
Cons: The room's windows were drafty but the curtains helped block this
I hadn't realised that the hotel is part of the Handpicked Hotel group and so it was a lovely surprise when we got to the hotel to find I had chosen such a nice hotel at the last minute. The staff were friendly and professional and the room beautiful.
5out of 5
Recommended
for Everyone
by A verified traveller from london uk

Really good hotel

Posted 19-Dec-2016
We stayed in a two level suite with two bathrooms a lounge and work station. Very large bed extremely comfortable. Very friendly staff and excellent spa facilities. Had a lovely meal in hotel restaurant and a good breakfast. Only downside is it is slightly remote so if you don't drive there the taxis can be expensive into Edinburgh central. Overall though a really good hotel and I would not hesitate to recommend it.