Ratings based on 504 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Fife

Relaxing spa break

Posted 02-May-2017
Pros: Everything
Cons: Could have been longer
Location: Used the spa and hotel Brasserie very satisfied.
Took my wife for a break to relax away from the kids on her birthday. The hotel was excellent, but must mention the meal we had in the Brasserie which was fantastic. Great break and one happy recharged mum.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel, wonderful staff

Posted 12-Apr-2017
Beautiful hotel, gorgeous grounds, easy to get to but feels like it's in the middle of nowhere great to unwind. Amazing staff too
4 out of 5
Recommended
for Everyone
by A verified traveller from ayrshire

Good hotel for a relaxing weekend break

Posted 10-Apr-2017
Went away with a lot of aches and pains and came back feeling load's better recommend the spa and hydro pool. Easy to travel into Edinburgh by bus from the end of the hotel road. Would visit this hotel again, good for a special treat 😊
4 out of 5
Recommended
for Everyone
by A verified traveller from Bedfordshireedfordshire

Fairly nice hotel with some obvious design flaws

Posted 10-Apr-2017
Nice Spa facilities. Attendant was very grumpy and sarcastic when he challenged me about the times my children were allowed to swim. The level of professionalism and pleasantness amongst the hotel and restaurant staff was very inconsistent. Some staff were extremely pleasant and helpful and some were very nonchalant. The standard of housekeeping was also inconsistent. Intercom phones in room obviously hadn't been dusted for ages. My family and I stayed fir six nights and we were disturbed every single evening asking if we wanted a turn-down service, despite the fact that we always said no! We stayed in the newly built wing.No electrical outlets at the bedsides!! Whats that about? Toilet flush buttons all the way behind the seat cover (looks good but not very convenient) Good location. Just outside the city. Not far from Edinburgh airport Reasonably priced stay including breakfast for a family of four
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

Hotel close to the airport

Posted 24-Mar-2017
Was here on a business trip otherwise would have stayed closer to the city centre as the hotel is a bit further out, near the airport. The room was comfortable and clean. Food was good but quite pricey. Unfortunately the spa facilities were out of order so we were unable to use them.
3 out of 5
by A verified traveller

Posted 20-Mar-2017
Stayed here some years back, sadly gone downhill and manager was rather dismissive of my wife when she made a reasonable request.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Surrey

A traditional and comfortable hotel

Posted 02-Mar-2017
Pros: Wonderful pool and facilities
Cons: It felt a little gloomy in the restaurant (but that's splitting hairs and a personal opinion)
Location: This is pretty secluded so not much is near by but that suited me just fine
It was just one night that I stayed at Norton House on business and I enjoyed my stay. Hotel was clean and comfortable and everyone was friendly, polite and professional... The food was good and the vegetarian breakfast was a good as any meat one (but with less guilt/fat content)!
5 out of 5
Recommended
for Everyone
by A verified traveller from south wales

Beautifull hotel

Posted 27-Feb-2017
Hotel was as we were expecting with Exellent leisure facilities. We eat in the brasserie on our first night and the food was excellent, the only down side was the service was a little disorganised, however the service for the rest of the stay was as expected with a special mention for Rodney who was exceptional. We will be returning in the near future
5 out of 5
by A verified traveller

What a treat!

Posted 30-Jan-2017 on Hotels
Just an overnight stay following our return from holiday. Wish we were there longer - enjoyed the luxury. Will treat ourselves another time and stay for a few nights. everyone friendly and helpful. Beautiful room and very comfortable. Spoit for choice at breakfast.
5 out of 5
by Julie

Really comfortable

Posted 27-Jan-2017 on Hotels
Only a overnight business trip so arrived late. What a welcomed suprise to find fresh milk in the fridge . Excellent in every way