The service was exceptionally terrible, ive never experienced service so bad anywhere in my life. We left a day early because of it. They didn’t reserve our connecting rooms like I asked so we ended up in 2 dark rooms that smelled of damp, then we moved into another room so 5 of us had to fit into one. Breakfast was 45 mins late one morning and they didn’t get our order right, the following morning they forgot our breakfast all together. The room keys don’t work so we were backwards and forwards to reception. The shower had mould on the screen, our room wasn’t cleaned even though we were out all day (they only clean your room if you ask) no one told us that! The food and drinks prices are crazy for a 4 star (haha) shabby hotel.....over £17 for a glass of wine! The steam room was disgusting, dirt on the floor and seats, all collected and congealed which is obviously never cleaned, I walked in and came straight back out again. I was absolutely horrified at this place and will never stay in a Macdonald hotel again. It needs a complete refurb and the staff need trained.
