Ratings based on 1,380 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Nice Budget Hotel

Posted 26-Feb-2017
the hotel staff were very friendly and the hotel is in an excellent location. you have the grassmarket just behind it and it is also just beside the dungeon tour and the station for buses and trams. The only thing is that the room was a bit small and when you opened the window you could just see a wall, But other than that a great hotel and a great location.
2out of 5
by A verified traveller from Essex

The hotel Wi-Fi NOT work !!!

Posted 24-Feb-2017
Pros: The hotel was clean & the reception staff were polite.
Cons: Install a Wi-Fi system that works, thus providing their "customers" with some "customer service" as I said above this is 2017 not 1994 !!!!!!!!!!!!!!!
Location: Close to Waverley train station & bus links to airport, also close to shopping & places of history.
When I arrived in 21/2/17 the hotel Wi-Fi was not working, this caused me an inconvenience straight away and for the next TWO Days, the hotel Wi-Fi was "restored" on the 22nd but it was unusable because it was sooooooooo slow (it was as slow in the main reception & bar area). I had to leave the hotel & find an alternative Wi-Fi source at a local cafe to log onto my works network. This is 2017 not 1994 so I expect all hotels to provide working Wi-Fi ! The shambolic situation will ensure I never stay at Motel One Edinburgh-Royal (18 Market St, Edinburgh EH1 1BL) or at any other Motel One hotels !!!! It would also have been nice if the electric plugs in the bedroom were located somewhere near the desk to allow customers to use their laptop \ i pads \ charge mobile phones & this would also to make it easier to boil the kettle, rather than having to move the furniture to the electric plug, it would have been nice if it was possible to turn the two bedside lights off while being in bed rather than having to get out of bed to turn these lights off (thus defeating the whole purpose of having bedside lights) & finally why is there only one rubbish bin (located in the bathroom) no other hotel I have ever stayed at has only one rubbish bin ....whoever signed this design off as "meeting the customers needs" should be FIRED because it does NOT meet customer expectations !
2out of 5
by A verified traveller

budget hotel

Posted 23-Feb-2017
Ad was misleading. This is a budget hotel. No closets in the room. Rooms are cheaply done - by look they seem nice and modern, but poor quality, poor quality mattress, duvet and pillows. No closet in the room, instead they have a wall bar with few hangers. No drawers or chest in the room, instead they have few open shelves by the bed. Shower id OK but bathroom is very small. For slightly more you can get a better deal in the city, a real hotel. The pictures show it to be much nicer than its real condition. Staff were excellent, however, and they wanted to make sure clients are comfortable. However, it is nothing they can do or not, it is the facility itself that is not good. The name is Motel and it is truly a motel, although under search you see it under hotels.
5out of 5
Recommended
for Everyone
by A verified traveller from Macclesfield

short break in Edinburgh

Posted 01-Feb-2017
Pros: As above
Cons: Can't think of anything
Location: Right near railway station and city centre
Good value and in really good location. Very friendly and helpful staff.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
Great hotel and great location. Lovely helpful staff
4out of 5
Recommended
for Everyone
by A verified traveller from Rio de Janeiro

Localização Perfeita!

Posted 19-Jan-2017
Pros: Localização excelente, prático, moderno, confortável, limpo, silencioso.
Location: O Hotel fica numa localização excelente, muito perto de tudo, e não precisa subir ladeira ou escadas para chegar. Melhor localização é impossível!
Excelente localização, a poucos minutos andando das principais atrações. Entrada da estação de trem (Edimburgo Waverly) a meio quarteirão, ônibus do aeroporto para na porta (para ir e voltar também), ônibus e tram a um quarteirão de distância. Vários restaurantes e cafés próximos, curtíssima caminhada ao Castelo, Câmera Obscura, Royal Mile, Ghost Tours, lojas,etc Ainda assim, local tranquilo e silencioso. Hotel prático, check in e check out descomplicados. Ficamos alguns dias viajando pelas Highlands e voltamos para uma última noite antes de pegar o vôo de volta pra casa. Permitiram que deixássemos uma mala no hotel, sem problemas. Staff atencioso, simpático. Não tivemos nenhum problema. Inicialmente ficamos num quarto clássico (básico, sem vista). Confortável para dois adultos, tudo novo, janelas duplas deixam o quarto silencioso. Cama confortável, roupa de cama de boa qualidade, vários travesseiros. Única observação é que durante o inverno, o sistema de ar condicionado não funciona para gelar, apenas como aquecimento. Deixamos a fresta da janela aberta para o quarto não ficar quente durante a noite. Banheiro novo, tudo bem limpo e cuidado. No retorno, nos deram um quarto maior, com vista para a cidade, e duas grandes janelas do teto ao chão. Super bonito! Agradecemos o upgrade! De modo geral, achei o hotel super prático, moderno, confortável e extremamente bem localizado. Inclusive para retornar durante o dia, entre as atrações, ou para deixar compras e continuar passeando
5out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 14-Jan-2017
Ideal location. Inexpensive, comfortable, clean with very friendly staff.
5out of 5
Recommended
for Everyone
by A verified traveller

Emplacement idéal

Posted 13-Jan-2017
L hôtel est idéalement situé entre la vieille et la nouvelle ville à proximité immédiate de la gare et l airlink. La vue des chambres est magnifique et les parties communes super cosy. Petit déjeuner continental très varié Je recommande.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice , comfortable friendly hotel , great locatio

Posted 11-Jan-2017
Cons: More places to hand / store cloths
Nice , comfortable friendly hotel , great location , good value
5out of 5
Recommended
for Everyone
by A verified traveller from Italia

Ottimo Hotel in posizione centralissima

Posted 02-Jan-2017
Cons: La colazione ha un costo elevato
Se dovessi tornare ad Edimburgo vorrei alloggiare di nuovo in questo albergo .. posizione comodissima, pieno centro di fronte a princess garden..camera matrimoniale molto accogliente ed anche se a noi è capitata senza vista sulla città era spaziosa, pulita e dotata di tutti i servizi.. il personale della reception gentilissimo e disponibile per qualsiasi problema... non riesco a trovare degli aspetti negativi. Forse l'unico neo è il costo della colazione un po' troppo elevato, anche perché in città si trovano tantissimi posti dove si può fare una ottima colazione ad un costo inferiore. Per il resto nulla da dire, veramente consigliatissimo