Great Location, Comfortable Beds, Quiet
Overall the hotel was very comfortable, clean and quiet. It is right on the 'Royal Mile', and minutes away from Edinburgh Castle, as well as wonderful restaurants and great shopping. The view from the hill Fraser Suites rests on is wonderful as well. The only mildly disappointing thing was the friendliness of the staff. We had come from a wonderful stay in London, and the concierge availability at the hotel there was second to none. The hotel staff in London were beyond friendly, kind and courteous, as well as patient with our never-ending need for directions, suggestions, etc. This was lacking at Fraser Suites, sadly. There was no concierge desk present, and when the front desk staff was approached for directions and suggestions, it appeared to be more of a bother to them than something they enjoyed doing.
Comment from Hotel Management
11-Oct-2016 by Evlyn, Hotel Management
Good Morning Erin,
Thank you for taking the time to review your recent stay with Fraser Suites. Indeed the location is ideal. I am glad that you found the high standards of cleanliness and comfort of the room to your liking. I shall share your lovely feedback with our housekeeping team.
I am very disappointed that you found our reception team to be unhelpful in any way. Typically our feedback is the opposite and the team is highly praised for being very friendly and welcoming as our guests should expect.
Edinburgh boasts a wonderful variety of restaurants, bars and attractions. Our team are able to assist with reservations and recommendations. I am sorry that you this was not your own experience and shall discuss this with the team.
I hope that you shall visit Fraser Suites in the future for another comfortable stay.