Ratings based on 308 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveller from South Carolina

Nice castle with a great location on the shore.

Posted 04-Jun-2017
Pros: It's location.
Cons: Room décor.
Location: Great walks on the beach with breathtaking views.
This was one of three castles my husband and I stayed in during our trip around the UK. For us, the view around the grounds and the view from the main areas was quite superb. Hospitality was wonderful, and the breakfast was tasty and plentiful. I was just a bit disappointed in the décor of our bedroom. It did not lend it self to the "castle feel." It looked like a standard hotel chain type of bedroom. I am quite sure there are other bedrooms available in the castle that might look more charming, but ours did not. In fact, one of the other guests could not rave enough about how her room looked, which made us feel even more let down. I feel it would serve the castle hotel well to try to slowing start converting the décor in ALL the rooms to reflect the "castle stay experience."
2 out of 5
by A verified traveller from Virginia, USA

Cool castle but would not recommend it

Posted 02-Jun-2017
Pros: The aviary
Cons: the customer service
We were really excited about staying in a castle while near Edinburgh and were very disappointed. The check in took an inordinate amount of time. We reserved two room and had requested they be close together, that didn't happen. We had dinner in the restaurant, Orange room, and had some of the worst service I have experienced in years. There is slow, and then there was our waiter. We ordered, and 45 mins later were told that they didn't have the burger that my daughter had ordered. But then it came out 30 mins later. Ordered a bottle of white wine. It took over 1/2 hour to come out. And it came out warm. They had dunked it in ice water for 10 mins and thought that was fine. Rooms were tight, beds were old. Find another castle to stay in.
4 out of 5
Recommended
for Everyone
by A verified traveller

Once in a lifetime

Posted 31-May-2017
Had a wonderful stay at the castle, beautiful property to walk about. Staff was helpful and the use of facilities was wonderful but lots of stairs which my mother found difficult!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-May-2017
Exceptional grounds and a lovely experience to stay in a castle! The hotel staff was extremely friendly and accommodating. The quality of the food in their restaurant was impressive!! My compliments to their Chef! Upstairs Library lounge is like stepping into another century....warm and welcoming.
4 out of 5
by A verified traveller

Lovely castle, good location

Posted 29-May-2017
Everything was lovely however the only problem was we were expecting to stay in the castle but we ended up getting taken 2 minutes away to a seperate building. We were just a bit disappointed with that so we didn't get to see much of the castle. The room we were taken to though was very nice and the breakfast was good.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 29-May-2017
Very nice place rooms are small the only problem I have is you have to beg to get a drink
4 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Great wedding - terrible breakfast!

Posted 24-May-2017
Pros: I loved the location, the chapel where the ceremony took place, the wedding meal and our bedroom was comfortable.
Cons: The cooked breakfast. The use of real eggs (not powdered) is paramount! To foreign guests, what was served to me would come across as "stingy Scots."
Location: We left straight after breakfast so didn't take advantage of nearby attractions.
We attended the wedding celebrations of our dear friends on 11th May 2017. The ceremony, wedding meal and drinks were all superb. However, the following morning at breakfast in The Orangery, there were jugs of fruit juice and milk for the choices of cereals on a table (not in a refridgerated unit). I duly ordered my beautifully described cooked breakfast with a pot of tea and a pot of boiling water as I like my tea vey weak. The crockery teapot arrived but I noted that the handle had been broken off and re-glued. I was somewhat wary about using it but decided to "go for it" as I was thirsty. However, I had to ask for my teacup to be changed as there was egg welded to it (not mine) and the pot of water had not been brought. After asking on a further two occasions (and seriously considering going to my bedroom for the kettle!), the water finally arrived. The cooked breakfast duly arrived and I was very disappointed. The sausage was of chipolata size and tasted off, the haggis and black pudding looked as though they had been sliced with a razor blade - but worst still was that there was only half a slice of each!!! The piece of tomato and single mushroom looked as though they had been in the bottom of the fridge for a very long time and overall, the food was luke-warm. My sister had ordered scrambled eggs with a potato scone and when it was served, it was canary yellow in colour and was so hard, it could have bounced off the wall!! Very disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful castle and grounds

Posted 23-May-2017
Pros: Grounds and views
Location: Not really a walkable location but cab rides can get you most anywhere within 10 minutes
We stayed in a theme room which I would recommend. We had walked all day with 40 lbs packs on our back but could not resist taking a 2 hour walk upon arrival because of the absolutely stunning grounds they have. You could walk for days on their grounds. Staff was lovely and accommodating as well. We LOVED the library for late night drinks. They have old books dating back hundreds of years that just make you feel like you are in the heart of another century.
3 out of 5
by A verified traveller from G

Castle experience

Posted 06-May-2017
Fire alarm went off 3 times, completely disrupted sleep multiple times. Hotel attempted to charge me for stay despite already paying via Expedia. Hotel also told me they were charging me a "pre authorized" deposit but actually charged my credit card. No attempt to rectify being woken up 3 times from fire alarm, not impressed considering the amount paid to stay at the accommodation.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chandigarh

Nice Place

Posted 04-May-2017
Although I had planned to stay in the castle and wanted to have a feel of the same. But were disappointed on check in to know that the accommodation offered was away from the main castle. As anticipated they were the the staff rooms converted to the suites. No doubt it was a wonderful place,but when you have a castle right in front of you and you stay put in an annex you fell disappointed. Make sure at the time of booking that you stay in the main castle building.