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"Very nice staff very nice and clean condo"

"We had a fantastic vacation here! I loved the craftsman theme of the hotel, the kids loved the pool and the waterslide. The free shuttle around town picks you up right outside the hotel. it was great!"

"It was a little outdated. But it was still a great place. Lots of amenities. The staff was amazing. My only complaint is that there is only one microwave and it’s in the lobby. The rooms didn’t have a microwave. And the hotel had an odd smell. But everything else was perfect "

"It was close to everything "

"Very nice hotel for the price! We would stay again. The only thing I was unpleasantly surprised about--no fan in the bathroom. But we were comfortable in the room and we took advantage of the pools."

"Very easy check in and staff was excellent. "

"This property was conveniently located to all the shops in Gatlinburg."

"We were in Knoxville for a smokies game. This hotel is fantastic. Downtown and close to everything. The firefly outdoor bar is really nice and great place to hav a nightcap. Since we couldn’t check in until 2, the staff graciously allowed us to hang out at the pool (located on the 3rd floor with nice city views) until our room was ready. And compared to the other downtown luxury hotels, this Hilton was a great value. "

"people were very professional and accommodating."