Ratings based on 482 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
61% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from LONDON

this hotel is a RIPOFF. This hotel became ahotel

Posted 06-Jul-2016
It appears that this hotel became a hotel from 1 star bed and breakfast property. Can you imagin the size of the shower cubical is 2feet by2feet. if you can manage to get in, then it will be job to come out...never seen a shower cube this size.
2out of 5
by A verified traveller

Could be better.

Posted 03-Jul-2016
Pros: Lively, busy reception area
Location: Location fine
No tea or coffee in room, but there were cups and an enormous coffee machine! No drawers in room, no hairdryer, window was fixed shut, lift doors not working. Yes, could have been a lot better.
5out of 5
by A verified traveller from Cheshire

Lovely hotel near West Pier and Band Stand

Posted 02-Jul-2016
Pros: The staff went out of their way to make the stay a very pleasant one and the rooms were definitely value for money!
Cons: The bathroom door didn't close unless you used some force to slam the door shut and a fan in the bathroom would help to clear the steam after a shower
Location: The hotel is within easy reach by foot of plenty of restaurants, Odeon cinema, band stand, i360 tower, West Pier, Brighton Pier, Sea Life, etc.
The hotel was a lovely two night stay, which isn't too far from the attractions, such as the West Pier, Band Stand, and the i360! When me and my boyfriend turned up at the hotel, we were welcomed by a lovely receptionist, but I didn't manage to catch her name. She was very helpful and patient, as I accidentally made an error in my booking and she helped me correct it and even gave me a complimentary upgrade, and we can't thank her enough for starting our stay off so pleasantly. The 'premier' room was lovely and we even had a balcony! We definitely felt like we got more than our moneys worth as we got complimentary drinks and toiletries, as well as bathrobes and slippers. On departure, the staff efficiently checked us out and also asked if they could book us a taxi before we asked, so the staff really helped to make our stay a very enjoyable and stress-free time.
3out of 5
by A verified traveller from London,UK

Close to the seafront

Posted 02-Jul-2016
Nice distance from Brighton station also right on the seafront. Rooms looked slightly outdated and initial problems with cleanliness of bathroom and plumbing issues; however they did move us to a new room. Paid £10 per head for brekkie with a variety that was minimal. Staff could have been a lot more welcoming to make this a better stay.
1out of 5
by A verified traveller

Hotel te sluiten totdat de renovatie is afgelopen

Posted 27-Jun-2016
Pros: Niets
Cons: Uit verhuur halen tot na renovatie !
Hotel is in renovatie terwijl dit op foto's op internet niet te ontdekken valt. Dit hotel zou best gesloten worden tot het volledig gerenoveerd is en klaar voor bezetting. Lift werkte niet, slechte onderhoudstoestand in het gedeelte dat voor de gasten toegankelijk was, meubilair ondermaats,... Dit was onze slechtste ervaring ooit in Brighton. Absoluut zijn geld niet waard.
Comment from Hotel Management
01-Jul-2016 by Iain Lindsay, Hotel Management
Thank you for your comment and I apologise we did not meet your expectations. Unfortunately we have had an issue with our lift and currently awaiting a spare part from our lift contractor.
4out of 5
by A verified traveller

Girls weekend away

Posted 24-May-2016
Pros: The location is great!
The hotel is in a great location, clean and friendly. The standard room was small but it was clean and nice which made up for it.
Comment from Hotel Management
by Iain, Hotel Management
Great to hear you enjoyed your girls weekend away. We have various sizes of rooms being a hotel which has changed over the past 150 years. I hope you will be back again soon.
2out of 5
by Joe from Solihull

Terrible check in

Posted 24-Apr-2016 on Hotels
Check in was terrible - the booking hadn't gone through properly and wait for it, and wait for it some more, and some more.......it took 2 hours and 45 minutes to check into our room! Throughout we were told it would be 10 minutes and to wait in the hotel bar. After 2 hours I complained for the 3rd and was told we would be given a free upgrade. Unfortunately the late check in meant that we were late for our social event. Although the staff were apologetic, they blamed the booking site for the problems. This is not what I would expect from a 4 star hotel. The rest of the hotel was fine though, and the breakfast was great.
Comment from Hotel Management
I am sorry we could not check you in quicker as there was an issue with your booking which I am sure the team would have explained. Unfortunately this made you late for your social event and for this I apologise. I was pleased that once in the hotel you enjoyed your stay including breakfast.
3out of 5
by A verified traveller

Average hotel, close to beach

Posted 18-Apr-2016
We had issues from the start, the hotel's keycard system wasn't working and we had to be let into our room by a member of staff every time we needed to go into our room. Although this was fix in the morning. The hotel was clean and tidy but a little tired. Staff were not readily available in the bar for drinks and we had to go and find someone on a few occasions. Breakfast was nice enough with a good selection. However I would expect table service for 4 stars.
Comment from Hotel Management
11-Jun-2016 by Iain, Hotel Management
Thank you for your comments and I am sorry the key card machine had issue when you first arrive. Please to hear this issue was fixed by the morning. Breakfast at 4 star level does not need to be table service and it is our company policy t deliver breakfast as a buffet. Iain Lindsay General Manager
3out of 5
by Andrew from Barnsley

Mercure Brighton review

Posted 16-Apr-2016 on Hotels
Was ok, very basic room incredibly hot though and I could not find a thermostat. Breakfast was very good, staff were friendly but there wasn't many of them.
Comment from Hotel Management
I am sorry you found the hotel incredible hot as the heating was off and can only be from the outside temperature. Great to hear you enjoyed your breakfast and found the staff friendly.
2out of 5
by Teresa

Unhealthy Bathroom

Posted 12-Apr-2016 on Hotels
Very disappointed ....Unfortunately my bathroom floor was covered in vomit or faeces that stained the towels and bathrobes brown ... I reported it and asked for it to be cleaned... it wasn't and the next day the white towels were stained again , I reported it again on check out but the staff did not seem to understand I showed them photos of the floor and towels and bathrobes ( they did not even give us clean bath robes !)I have written to mercure twice about this prior to posting a review as I do not like leaving negative reviews thus the hotel can have an opportunity to rectify a problem. I asked for an assurance that if I book here or any other mercure again I will not have paid for an unhealthy room but they have not replied to either email . Well situated hotel ,good ( expensive ) parking ,hotel being refurbished,do not leave breakfast until 9.30 most of it will be gone, pleasant room otherwise but staff that did not seem to understand what standard their rooms should be for the money . Disappointed ...