Ratings based on 739 Verified Reviews

3.3 out of 5
56% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Very dated. Overpriced soft drinks.

Posted 31-Dec-2017
Tired decor. Overpriced soft drinks in the bar. Over £6 for 2 glasses of tap water and a coke. Cold English breakfast. Friendly staff but the rooms are cheap for a reason.
2 out of 5
by A verified traveller

Hot and stuffy room

Posted 27-Dec-2017
Disappointing , too many steps up to room after lift and steps in bathroom. Could be difficult for some
5 out of 5
Recommended
for Everyone
by A verified traveller from Amberley

Ideal location near the beach.

Posted 24-Dec-2017
We drove into the car park and parked in the hotel before check in, they kindly let us park in the car park while we went and done some more christmas shopping and paid for our room and parking before the check in at 2pm. Lovely friendly staff at reception.
4 out of 5
Recommended
for Everyone
by A verified traveller from Suffolk

OK. A little far from the action

Posted 22-Dec-2017
Pros: Clean. Sea front
Cons: A little tired. Could do with a refresh. Some of the bathroom figment were loose and I had to tighten them myself.
Location: On the sea front so great for sun rises and getting to the beach but a bit far from the town center.
I had stayed at this hotel before on business and this is what it is probably best for. It's an older building so one of the things you notice is how creaky the floors are. However the rooms I have stayed in have all been clean and comfortable and pretty much of the 3 star standard. All the facilities are in the room such as ironing, hair dryer and tea/coffee. While it is nice to be on the sea front it is a fair walk in to the town ,nice in the summer but I was there in December and a 20 minute walk is a bit much, so add on the price of taxis + the £18 a day to park and you might want to think again. Oh, breakfast was on offer at £11/person (what you could pay for three people at one of the many eateries serving breakfast in town) and drinks at the bar were very expensive, but if you're on expenses then not an issue.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great hotel

Posted 21-Dec-2017
Stayed one night here had executive room. Wow what an amazing comfortable modern spacious room. All amenities you need in room quiet clean. Warm friendly welcome couldn’t ask for any more bar food all look amazing although I did not eat.
4 out of 5
by A verified traveller from uk

Nice hotel but overpriced

Posted 04-Dec-2017
Nice hotel and the reception staff were great Very noisy at night, woken at midnight Then 2am and then 4am by really noisy guests going to bed, and doors banging! This happened both nights we stayed Over priced Bar could do with more staff, one person behind the bar on Saturday night! And Waited ages to get served London prices on drinks!!
2 out of 5
by A verified traveller from Los Angeles

Very Disappointing

Posted 25-Nov-2017
Pros: Location, staff, lobby
Cons: Complete renovation or demolition
Location: Very central to the sites of Brighton and
Based on the price and the self-proclaimed 4-star rating, this is the worst hotel that I have ever stayed in. The room was very small, extremely outdated, and basically falling apart. Paint is chipping off the walls, the shower was filthy, carpets are old and worn, the hallways always had old sheets and towels laying in them ... almost unbelievable and it was quite embarrassing to bring my companion there. Mercure is a hotel chain and the should be ashamed to be offering this hotel and for the price that they ask. I feel ripped off. The only positives are that the location is pretty good, the staff were friendly enough, and the lobby is nice.
1 out of 5
by A verified traveller from Glasgow, Scotland

never again

Posted 17-Nov-2017
After a long journey and visiting family we were then told at reception that parking was £18 and my wife is disabled the girl then told me that we could park on the street for free if she had a blue badge of which she has also lift didn’t work and kitchen got closed due to a gas leak but never offered any solution also breakfast came at a price of £18.95 p/p none of this was mentioned whilst booking this hotel never again will I stay at the Mercure hotel Brighton as they never took my wife’s situation in to any account at any point I.e parking lift food. Had such a horrible experience
2 out of 5
by A verified traveller from ny

Rude unfriendly staff

Posted 17-Nov-2017
I never write a review. But, the Night manager George was also the night bartender and was unfriendly and rude. He should not be working in hospitality if he hates his job. The room was clean but small. Abd the bed was on rollers so kept sliding away from the wall which was really annnoying.
3 out of 5
by A verified traveller

Great location, tired look

Posted 11-Nov-2017
The hotel has a superb location but looks very tired and is in need of a thorough refresh. That said, the room was clean and we had a pleasant stay.