Ratings based on 442 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller

Sad hotel caught in a time wharp

Posted 04-Feb-2016
Beautiful building in a great location wrecked by no investment and falling to bits. Tatty and dirty carpets, tiny room and a breakfast that looked like it had been under a heat lamp for a week. All this for £89 per night! Watch out for the crazy £25 per night parking charge. Park on the street for free!
3 out of 5
by A verified traveller from CHARTRES

Hôtel vieillissant

Posted 01-Feb-2016
Pros: son emplacement face à la plage
Cons: en priorité je dirais la propreté et la qualité de l'accueil ( je ne parle pas de la gentillesse des personnels ) mais de la rigueur du service
Location: un centre ville sympa relativement proche mais deux jours sont suffisants
Les personnels très sympathiques mais lorsque l'on réserve un 4 étoiles Mercure on s'attend à autre chose .... L'hôtel est vieillissant, les tenues vestimentaires et la rigueur professionnelle des personnels attendus dans un 4 étoiles n'y sont pas ... la propreté des chambres n'est pas exceptionnelle loin de là , dans la salle de bains des carreaux de faïence décollés ....
4 out of 5
Recommended
for Couples
by A verified traveller

Great location

Posted 30-Jan-2016
Pros: Location
Cons: A lick of paint
But the hotel's decor is a bit tired and our room was small
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2016
Location: Within walking distance of the city centre. Lots of choices of restaurants about 5 minutes from hotel. So many shops!
We had a "prestige" room with a lovely balcony, coffee machine and a beautiful sea view. Staff were very attentive and friendly.
3 out of 5
by A verified traveller

Hotel conveniently situated

Posted 19-Jan-2016
Pros: The staff were very helpful.
Cons: The heating could be improved.
Location: Good location, near to restaurants and the station.
I was offered a single room on the 4th floor, but at my request was offered a room on the first floor which was more convenient. The heating in the second room didn't appear to be functional, so I was offered an alternative room which was much warmer, but this room was subject to smells which I gather was from the heating system.
4 out of 5
Recommended
for Everyone
by A verified traveller from F

Nice hotel, good location. Perhaps a little tired.

Posted 18-Jan-2016
Nice hotel, clean and well presented. We had a family room which was a good size, perhaps not too child friendly though. We had a buggy and couldn't get through the main twirly door so had to ask for access through a side door all the time which was a little inconvenient. The lift that we had to use to get to our room on the third floor of the mews has problems - an ongoing problem by the sounds of it, when you pressed the button in the lift to go to a floor it was hit or miss as to whether it would go or not, then we had to climb 3 flights of stairs with a buggy and child. Also in the room lots of wooden corners for my toddler to hit her head on - type of desk style shelved corners everywhere - she hit her head 3 times in 2 days! Otherwise room was clean and cheerful, the bed was comfortable and breakfast was lovely. Car park charge was excessive at £25 per day.
5 out of 5
Recommended
for Everyone
by A verified traveller from windsor, berkshire

Good location, clean and friendly staff

Posted 08-Jan-2016
Pros: Location Breakfast Large room
Cons: The size of the bathroom Tea ans coffee served in pots rather than making it from a machine
We booked last minutes for one night and we were very happy with the hotel and our room. Although our bathroom was very small the room had lots of space for the three of us.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jan-2016
Hotel was clean , great location , staff were very friendly
3 out of 5
by A verified traveller from London

Nice hotel but with some problems

Posted 29-Dec-2015
Staff were really great and helpful specially the young receptionist lady. The room we stayed in had a connecting door to the neighbour room which made it very inconvenient regarding transmitting noise to and from there! I was unable to turn on the radiator and it was on Boxin day but did not ask for help. I am not sure about the reasoning but there was no fridge in the room so we could not keep milk for our baby in the fridge especially uncomfortable at night. Carpet needed to be washed but was not too bad.
3 out of 5
by A verified traveller from London

Posted 26-Nov-2015
Not as good as I expected it to be. However I'm happy with overall experience.