Ratings based on 489 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
61% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from LONDON

this hotel is a RIPOFF. This hotel became ahotel

Posted 06-Jul-2016
Pros: ENOUGH PARKING BUT itcost £ 15YES MAKE IT BED AND BREAKFAST FOR 24 HOURS.
Cons: YES CHANGE IT BED AND BREAKFAST PROPERTY.
Location: THERE IS LOT OF ROAD WORKS GOING ON AND CONSTRUCTION WORK GOING ON ALONG THE SEA FRONT.
It appears that this hotel became a hotel from 1 star bed and breakfast property. Can you imagin the size of the shower cubical is 2feet by2feet. if you can manage to get in, then it will be job to come out...never seen a shower cube this size.
2out of 5
by A verified traveller

Could be better.

Posted 03-Jul-2016
Pros: Lively, busy reception area
Location: Location fine
No tea or coffee in room, but there were cups and an enormous coffee machine! No drawers in room, no hairdryer, window was fixed shut, lift doors not working. Yes, could have been a lot better.
5out of 5
by A verified traveller from Cheshire

Lovely hotel near West Pier and Band Stand

Posted 02-Jul-2016
Pros: The staff went out of their way to make the stay a very pleasant one and the rooms were definitely value for money!
Cons: The bathroom door didn't close unless you used some force to slam the door shut and a fan in the bathroom would help to clear the steam after a shower
Location: The hotel is within easy reach by foot of plenty of restaurants, Odeon cinema, band stand, i360 tower, West Pier, Brighton Pier, Sea Life, etc.
The hotel was a lovely two night stay, which isn't too far from the attractions, such as the West Pier, Band Stand, and the i360! When me and my boyfriend turned up at the hotel, we were welcomed by a lovely receptionist, but I didn't manage to catch her name. She was very helpful and patient, as I accidentally made an error in my booking and she helped me correct it and even gave me a complimentary upgrade, and we can't thank her enough for starting our stay off so pleasantly. The 'premier' room was lovely and we even had a balcony! We definitely felt like we got more than our moneys worth as we got complimentary drinks and toiletries, as well as bathrobes and slippers. On departure, the staff efficiently checked us out and also asked if they could book us a taxi before we asked, so the staff really helped to make our stay a very enjoyable and stress-free time.
3out of 5
by A verified traveller from London,UK

Close to the seafront

Posted 02-Jul-2016
Nice distance from Brighton station also right on the seafront. Rooms looked slightly outdated and initial problems with cleanliness of bathroom and plumbing issues; however they did move us to a new room. Paid £10 per head for brekkie with a variety that was minimal. Staff could have been a lot more welcoming to make this a better stay.
1out of 5
by A verified traveller

Hotel te sluiten totdat de renovatie is afgelopen

Posted 27-Jun-2016
Pros: Niets
Cons: Uit verhuur halen tot na renovatie !
Hotel is in renovatie terwijl dit op foto's op internet niet te ontdekken valt. Dit hotel zou best gesloten worden tot het volledig gerenoveerd is en klaar voor bezetting. Lift werkte niet, slechte onderhoudstoestand in het gedeelte dat voor de gasten toegankelijk was, meubilair ondermaats,... Dit was onze slechtste ervaring ooit in Brighton. Absoluut zijn geld niet waard.
Comment from Hotel Management
01-Jul-2016 by Iain Lindsay, Hotel Management
Thank you for your comment and I apologise we did not meet your expectations. Unfortunately we have had an issue with our lift and currently awaiting a spare part from our lift contractor.
4out of 5
by Peter from Maidstone

Worth a stay

Posted 24-May-2016 on Hotels
Booked for a weekend away with friends. Good hotel in a great location being not quite in the centre of town but easy walking distance. Really good staff and all very polite and helpful. We had a seaview room which was superb.
Comment from Hotel Management
Its great to read you enjoyed your stay and found our location good. I agree views from our sea view rooms are superb. I hope we can welcome you back again soon.
4out of 5
by A verified traveller

Girls weekend away

Posted 24-May-2016
Pros: The location is great!
The hotel is in a great location, clean and friendly. The standard room was small but it was clean and nice which made up for it.
Comment from Hotel Management
by Iain, Hotel Management
Great to hear you enjoyed your girls weekend away. We have various sizes of rooms being a hotel which has changed over the past 150 years. I hope you will be back again soon.
5out of 5
by Jacqueline from London

Mercure Seafront overnight booking

Posted 19-May-2016 on Hotels
I had been given an overnight stay free by booking my Household Insurance via the Post Office. 2 other friends then decided to join my sister and myself and booked an additional room so we made a group of 4.
Comment from Hotel Management
Great to read you managed to have a weekend away with friends and enjoy your break. I hope you will be back soon.
5out of 5
by Ron

Posted 17-May-2016 on Hotels
Comment from Hotel Management
29-Jun-2016 by Iain, Hotel Management
Thanks for the five stars. Iain Lindsay General Manager
3out of 5
by A verified traveller

Disappointed

Posted 12-May-2016 on Hotels
Disappointed with service from Hotels.com. I booked room on-line in the evening I was staying (around 7.30pm). However, when I arrived at the hotel at 11pm they had not received notification of my stay. Despite showing my email confirmation (which incidentally I only received at 10.58pm) I was waiting in the reception area until 11.45pm before finally being given the key to my room. I was asked to complete a booking form and also give details of the card I booked using (although I actually paid via Paypal). The next morning, my booking form and bank details were sitting on the edge of the reception desk for everyone to see! When I queried this I was told they had only been there since this morning so I don't know how long that was... I will not book through Hotels.com again unless I have a minimum of a weeks notice. I also thought that the hotel staff could have handled this more efficiently and certainly need to be more aware of confidentiality. The room was okay - clean, comfortable bed, good temperature. However, the layout was a little odd. The bathroom was long and narrow, so not a lot of room to move around.
Comment from Hotel Management
Thank you for your review and I am sorry the check-in process took so long however until the confirmation has been received the staff would be unable to book you into the hotel. I will discuss confidentiality with the team as I agree this important. It is unusual for Hotels.com not to have sent your confirmation straight away. I hope you will return to the hotel in the future.