Ratings based on 585 Verified Reviews

3.3 out of 5
61% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Couples
by A verified traveller

A bit shabby but ok for the money

Posted 21-Feb-2017
Pros: location and price
Cons: needs a refurb esp the bathroom
Good location 10 mins walk to town . £18 to park was a bit extreme but still cheaper than ncp I guess. Room was in need of a refurb whole hotel feels dated (although clean) - room and bed was on a tilt and we felt like we had vertigo (didn't notice it too much after a few drinks ha ha) but for £60 cant complain too much. Bathroom was clean but outdated, shower was about 20 years old and no loo brush or extraction fan and it smelt damp. Bathroom products were good though. The room was and hotel was too hot and felt like a sauna even with our windows open. Good tea and coffee facilities although we had coffee pods and no coffee maker - had room service and my avocado and chicken and bacon sarnie was shocking, cheap white bread and ready made soggy filling should have complained but did not want to cause a scene with the other half as he paid for my bday treat. To be fair his burger and chips looked great! A bit disappointed to be stuck next to a family room with a adjoining door could hear everything and despite having asked for a quiet room not near a laundry room our room was next to the door so we heard it banging every time a guest passed. Shame. Tv also had a red line down it - time for a new screen! Shame there were no movie options also. Despite my negative points we enjoyed our staff and the staff were friendly and efficient.
2out of 5
by A verified traveller

Dirty, old rough duvet covers and run down.

Posted 17-Feb-2017
Dirty windows, cobwebs in the room, rough duvet cover covered in bobbles (needed to be binned) and used contact lenses found in the bath whilst taking a shower, nice!! Sea view was gorgeous but not sure staff should say "the view makes up for it though" when you raise the above issues in your room. For a 4 star hotel I'm shocked at the state of it!! Staff were friendly especially the housekeeping staff and on check out the £36 parking fee was waived because of our bad experience.
2out of 5
by A verified traveller from H

Staff was very nice but the room was very outdated

Posted 13-Feb-2017
Paid £75 for a outdated room was exspecting a room that was dated and clean. The bathroom had dirty marks on the sink and the sheets and covers was old , the maid kept coming into the room in the morning when still in bed was very uncomfortable the checking out time was midday she come into the room at 10am. Staff was nice and the bar was open 24hours if stayed again would expect a better room for the money I paid was not worth it.
3out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 12-Feb-2017
Pros: Location
Cons: No heating in bathroom and parking too expensive
Location: Sea front and middle if Brighton for lanes and laines
Newly modernised hotel, lacking grandeur but in good location.
2out of 5
by A verified traveller from C

The road is very noisy

Posted 07-Feb-2017
Shabby building in need of refurb Location is good but it's a bit depressing
1out of 5
by A verified traveller

Bitterly Disapponted

Posted 23-Jan-2017
Pros: nothing
Cons: the whole
Location: good location
It was well below expectation for the brand name. Completely disappointed. will never use again
4out of 5
Recommended
for Everyone
by A verified traveller from Surrey

beautiful hotel! lovely weekend away.

Posted 21-Jan-2017
really enjoyed this hotel the staff were really friendly and helpful! Only stayed for the night but would of loved to stay longer. Only downfall is parking i understand it's expensive in Brighton but didn't expect that much as staying in hotel. But apart from that would recommend.
1out of 5
by A verified traveller

Bad experience!!!

Posted 09-Jan-2017
I paid £274 for 2 nights for a privilege room with sea front, and when I got there I got a standard room in the old wing of the hotel, the lobby in that section smelt of damp the room was awful as it smelt as well, old furniture. Then I complained and got changed 3 times to different rooms before I got one I settled for. The staff were not at all helpful, the room was not cleaned like it should in the morning when we went out so we had to take out the trash and dirty towels when we came back. Then we needed to have some coffee there were no clean cups and spoons. We had to ring for everything. I am definitely never going back. I will go to Hilton next time.
5out of 5
Recommended
for Everyone
by A verified traveller from Portsmouth

Very comfortable hotel close to the pier

Posted 08-Dec-2016
Pros: Staff are very professional and friendly
Cons: Breakfast coffee is instant
Location: Pier, town centre
Treat hotel with great staff and awesome rooms. Everything is top notch and there's no cost saving shortcuts or tacky decor.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Suited our needs

Posted 08-Dec-2016
Pros: The staff
Location: We chose the hotel to attend a concert at Brighton Centre and it was a manageable walk to and from the concert venue.
Staff were very friendly and efficient. First room we were allocated developed a smell from the drains but the reception staff were very quick to move us to another room without fuss.