Ratings based on 568 Verified Reviews

3.3 out of 5
62% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Surrey

beautiful hotel! lovely weekend away.

Posted 21-Jan-2017
really enjoyed this hotel the staff were really friendly and helpful! Only stayed for the night but would of loved to stay longer. Only downfall is parking i understand it's expensive in Brighton but didn't expect that much as staying in hotel. But apart from that would recommend.
1out of 5
by A verified traveller

Bad experience!!!

Posted 09-Jan-2017
I paid £274 for 2 nights for a privilege room with sea front, and when I got there I got a standard room in the old wing of the hotel, the lobby in that section smelt of damp the room was awful as it smelt as well, old furniture. Then I complained and got changed 3 times to different rooms before I got one I settled for. The staff were not at all helpful, the room was not cleaned like it should in the morning when we went out so we had to take out the trash and dirty towels when we came back. Then we needed to have some coffee there were no clean cups and spoons. We had to ring for everything. I am definitely never going back. I will go to Hilton next time.
5out of 5
Recommended
for Everyone
by A verified traveller from Portsmouth

Very comfortable hotel close to the pier

Posted 08-Dec-2016
Pros: Staff are very professional and friendly
Cons: Breakfast coffee is instant
Location: Pier, town centre
Treat hotel with great staff and awesome rooms. Everything is top notch and there's no cost saving shortcuts or tacky decor.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Suited our needs

Posted 08-Dec-2016
Pros: The staff
Location: We chose the hotel to attend a concert at Brighton Centre and it was a manageable walk to and from the concert venue.
Staff were very friendly and efficient. First room we were allocated developed a smell from the drains but the reception staff were very quick to move us to another room without fuss.
4out of 5
Recommended
for Everyone
by A verified traveller from A

Posted 20-Nov-2016
Great Experience! Pretty hotel in great location and facing the sea. Room was comfy and warm. Staff were great! Would recommend this to others.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to beach

Posted 20-Nov-2016
Nice stay Clean Parking facility- bit steep @ £18 Pleasant staff
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel

Posted 07-Nov-2016
Pros: The friendly staff
Cons: Nothing
A beautiful hotel with very friendly helpful staff
3out of 5
Recommended
for Everyone
by A verified traveller

Great location but ...

Posted 05-Nov-2016
Great location in Brighton but the hotel needs an urgent refurbishment. I expected more for a Mercure Hotel. Small room with no view. Bathroom old and in need of total refreshment. Staff were all great. Saturday night was incredibly expensive for such a mediocre room.
5out of 5
Recommended
for Everyone
by A verified traveller from london

Comfey overnight stay

Posted 04-Nov-2016
Pros: Nice comfey bed and spacious room,central to local attractions
Cons: Limited parking and a £15 overnight cost,which I thought was a bit steep as we were patrons staying at the hotel
Location: Brighton dome and pier,good restaurants and pubs
4out of 5
Recommended
for Everyone
by A verified traveller

Clean, comfy and convenient

Posted 01-Nov-2016
Location: The hotel is 5 minutes walk from the 360 attraction and about 10 minutes to the Lanes area. There are plenty of places to eat around the hotel.
The check in was efficient and the staff had good humour. We had two twin rooms in the mews section. They were clean and comfy so perfect for getting sleep after a night out.