Ratings based on 504 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
60% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Minneapolis, MN

Nice small hotel right on the beach in Brighton

Posted 11-Sep-2016
Pros: Smaller hotel right on the beach. Convenient to shops and restaurants.
Cons: I had to show the dining room staff my Expedia receipt because they said they do not offer breakfast with a room booking (which I had done).
Location: Brighton is very touristy with small shops and restaurants. The new British Airways needle is open and only two blocks from the hotel.
I booked a room for one night through Expedia, including breakfast, two weeks before my trip. I was upgraded when I checked in and got a premium room! The room was modern, clean and comfortable. It had a safe and white robes you could borrow. There was a large soaking tub and shower. Staff was very friendly. I was happy that I had purchased the breakfast buffet ahead of time which turned out to be a wise decision. The breakfast was very expensive for the quality. My friend paid three times what I did because she did not book it ahead with her room.
1out of 5
by A verified traveller from Uk

Beach front hotel

Posted 04-Sep-2016
Pros: Views when moved to sea front.
Cons: Hotel staff require training. Rooms require better clean. Air conditioning should be installed to the hot rooms.
Location: Excellent location for beach, bars, shops.
Checked in with an unprofessional welcome at hotel reception from staff not wanting to make eye contact, no smile or warm welcome. Hotel room very nice, but unbearably hot! Complained the next morning to hotel staff who simply shrugged their shoulders and gave no reason as to why hotel room was so hot. Every person in the hotel reception was complaining about something and from what I could see, it was justified. Very very upset and disappointed.
1out of 5
by A verified traveller

Posted 01-Sep-2016
I not recommend to any one, it is not a 4 star hotel
1out of 5
by A verified traveller from LONDON

this hotel is a RIPOFF. This hotel became ahotel

Posted 06-Jul-2016
It appears that this hotel became a hotel from 1 star bed and breakfast property. Can you imagin the size of the shower cubical is 2feet by2feet. if you can manage to get in, then it will be job to come out...never seen a shower cube this size.
2out of 5
by A verified traveller

Could be better.

Posted 03-Jul-2016
Pros: Lively, busy reception area
Location: Location fine
No tea or coffee in room, but there were cups and an enormous coffee machine! No drawers in room, no hairdryer, window was fixed shut, lift doors not working. Yes, could have been a lot better.
5out of 5
by A verified traveller from Cheshire

Lovely hotel near West Pier and Band Stand

Posted 02-Jul-2016
Pros: The staff went out of their way to make the stay a very pleasant one and the rooms were definitely value for money!
Cons: The bathroom door didn't close unless you used some force to slam the door shut and a fan in the bathroom would help to clear the steam after a shower
Location: The hotel is within easy reach by foot of plenty of restaurants, Odeon cinema, band stand, i360 tower, West Pier, Brighton Pier, Sea Life, etc.
The hotel was a lovely two night stay, which isn't too far from the attractions, such as the West Pier, Band Stand, and the i360! When me and my boyfriend turned up at the hotel, we were welcomed by a lovely receptionist, but I didn't manage to catch her name. She was very helpful and patient, as I accidentally made an error in my booking and she helped me correct it and even gave me a complimentary upgrade, and we can't thank her enough for starting our stay off so pleasantly. The 'premier' room was lovely and we even had a balcony! We definitely felt like we got more than our moneys worth as we got complimentary drinks and toiletries, as well as bathrobes and slippers. On departure, the staff efficiently checked us out and also asked if they could book us a taxi before we asked, so the staff really helped to make our stay a very enjoyable and stress-free time.
3out of 5
by A verified traveller from London,UK

Close to the seafront

Posted 02-Jul-2016
Nice distance from Brighton station also right on the seafront. Rooms looked slightly outdated and initial problems with cleanliness of bathroom and plumbing issues; however they did move us to a new room. Paid £10 per head for brekkie with a variety that was minimal. Staff could have been a lot more welcoming to make this a better stay.
1out of 5
by A verified traveller

Hotel te sluiten totdat de renovatie is afgelopen

Posted 27-Jun-2016
Pros: Niets
Cons: Uit verhuur halen tot na renovatie !
Hotel is in renovatie terwijl dit op foto's op internet niet te ontdekken valt. Dit hotel zou best gesloten worden tot het volledig gerenoveerd is en klaar voor bezetting. Lift werkte niet, slechte onderhoudstoestand in het gedeelte dat voor de gasten toegankelijk was, meubilair ondermaats,... Dit was onze slechtste ervaring ooit in Brighton. Absoluut zijn geld niet waard.
Comment from Hotel Management
01-Jul-2016 by Iain Lindsay, Hotel Management
Thank you for your comment and I apologise we did not meet your expectations. Unfortunately we have had an issue with our lift and currently awaiting a spare part from our lift contractor.
2out of 5
by A verified traveller

Good location overpriced

Posted 20-Jun-2016 on Hotels
Our stay at the hotel was fine the hotel is in poor condition and run down the room was very small but clean and basic,location of the hotel is good.
Comment from Hotel Management
28-Jun-2016 by Iain, Hotel Management
Thank you for your comments and I apologise that we did not meet your expectations. Our pricing policy is in line with the market and as an anonymous review I cannot comment on the price specifically to the date stayed. Weekends are always peak pricing in Brighton as well as when demand is high from conference delegates. Once again I apologise we did not meet your expectations. Iain Lindsay General Manager
3out of 5
by A verified traveller

Pleasant stay in a dated hotel

Posted 17-Jun-2016 on Hotels
Stayed for one night, but as we booked online last minute, they were unable to locate our booking which caused a long check in and delayed our checkout. Rooms ok but dated.
Comment from Hotel Management
28-Jun-2016 by Iain, Hotel Management
Thank you for your comments and I apologise we did not meet your expectations. Booking at the last minute the hotel would have been waiting for your reservation to be updated in the system. I apologise for the delay on this occasion. Iain Lindsay General Manager