When we arrived in the morning they told us the room at the Ambassador’s was unavailable even though we have booked it well in advance. They took us to another hotel 5 doors away, called Alston House. The room they gave us at first was a tiny room with a double bed squashed up against a wall. After we said this room was too small for a double room they gave us another slightly bigger room. The condition of the room was shocking. Some parts of the walls were stained, furniture fixtures were worn and cracked, there were marks on the cushions, the curtains were of different lengths and not proper blackout curtains, the bathroom light pulley was faulty, the shaving light was wonky, the radiator cover panel was falling off, the paint work were faded and chipped, the bed was wobbling, the carpet was stained, there were cracks on the tile panelling, there were dust on many surfaces, the soft furnishings and the furniture were mis-matched and dated and looked very 70’s/80’s. Basically the room has not been refurbished at all for at least 40 years. The rooms were not sound-proofed - we got woken up many times during the night by guests in nearby rooms going to the shared bathroom down the hallway.